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Cari Jansen
Guide
Cari Jansen
Guide
Activity
Jan 12, 2017
07:54 PM
1 Upvote
I'd say that the preview you are seeing is part of the Operating System (OS) based preview? So it could possibly be a limitation of the OS you are using maybe? E.g. depend on the amount of RAM that is available. Have you tried rebooting your system completely to see if you can see more previews? Also (although I don't think this is the issue you are seeing) for the Windows version of Adobe Acrobat Pro DC you can enable a preference that shows a PDF thumbnail preview in Windows Explorer: Edit > Preferences Click on General, and select Enable PDF thumbnail preview in Windows Explorer under Basic Tools.
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Jan 12, 2017
07:39 PM
Hmmm... I've just tested this on Mac OSX version of Adobe Acrobat Pro DC and I can't get it to fail as per your description. I used a simple PDF, and I marked it up (commenting tools), using every commenting tool, and also added a blank and a non-blank note. Then did a Save As on the PDF, saved it as a different name. And Replaced the first page with the original document's first page. ALL of the comments are retained. I then thought let's move the content of the original document around... I pushed headers down, removed lines that were marked up and replaced the page again. Once again all the comments (annotations) were retained, even if they no longer lined up with text for example I had a strikethrough sitting on it's on in the middle of the page as it wasn't covering text anymore. Can you let us know WHAT version of Adobe Acrobat Pro DC you are using, and which platform (Windows, Mac, and the version, e.g. Windows 10). Also check that you have the latest version of Acrobat Pro DC installed. See: Release Notes | Adobe Acrobat, Reader
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Jan 12, 2017
07:23 PM
1 Upvote
Hmmm, not sure about reading in Browsers. It firstly depends on what PDF reader is being used within the browser. If the Acrobat Reader plug-in is installed in the browser a reflow option for content doesn't seem to be supported either (I had a quick look in Firefox only, if it works in other browsers I'm hoping other people viewing this post will correct me if I'm wrong -- other wise dear Adobe it would be a great accessibility feature to add to the browser plug-in in a future release 😉 ). However, there is a workaround, that can make it work, as long as people download and open the PDF in the free Adobe Acrobat Reader. This reader is available for Desktop and Mobile devices. (e.g. through App Store, Google Play, or for desktop https://get.adobe.com/reader/) You'll need to ensure that you create Tagged PDFs. These PDFs -- when tagged and structured properly -- will have a reflow option available in Acrobat Reader for desktop, tablets and mobile devices. When you open a tagged PDF in the desktop version of Acrobat Reader: Choose View > Zoom > Reflow. When the reader then zooms in or out (by clicking the + or - icons in the toolbar at the top of the screen), the text size will appear larger and text will reflow within the width of the document window. When you open a tagged PDF in the mobile version of Acrobat Reader: Tap on the lower left icon (looks like two pages joining). Then tap on Reading Mode. When the reader uses a pinch and zoom gesture, the text will appear larger and reflow within the width of the device display size. In other words in both cases (Desktop and Mobile) the content of the PDF will reflow and show the content in linear order, and no longer show it as it was displayed originally (e.g. the designed layout view).
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Jan 12, 2017
06:53 PM
I'm thinking you're likely using Hyperlinks in Excel that link to PDF files that are located on a server, that people on other computers also have access to? Instead of navigating to the file on the server when you create the link in Excel, selecting it and then clicking OK: Try adding the hyperlink address in Excel manually when creating the link using UNC path reference to the file: \\servername\foldername\filename.pdf Hopefully that will work across different devices. (I'm hoping I'm giving you correct information here, as I'm not 100% sure on this one myself to be honest, but it might be worth a try... if it works let us know, so others also have the answer to this question in the future - Thanks).
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Jan 12, 2017
05:48 PM
Try the following: Quit out of all Adobe Software, including Creative Cloud Desktop application. Press Option and choose Go > Library In the Library > Application support folder locate OOBE folder, and rename it OOBE.old Restart your computer Sign-in to Creative Cloud Desktop application with your account.
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Jan 12, 2017
01:27 AM
By any chance when you choose Illustrator > About Illustrator is the version listed still on 17.0.1? This version has an issue where Illustrator does not launch if a previous update (17.0.1) was applied. See: Illustrator CC 17.0.2 release notes Personally I can't see the 17.0.2 update for Mac in my Creative Cloud Desktop app yet (even after signing out/in, and relaunching the app), but I'm going to uninstall Illustrator, and then reinstall it, to see if that will give me the said 17.0.2 update. I'll report back to you and if that works, I suggest you might do the same as it is likely that could resolve the issue you are seeing.
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Jan 12, 2017
01:17 AM
1 Upvote
It's not entirely clear what steps you are using to see the issue you mention. Maybe you can write them down so that I can try to replicate. If the issue is replicable, then definitely report it to Adobe using Illustrator Feature Request/Bug Report Form I tried two things to see if I could replicate what you are seeing based on the screenshot you included. Test 1 - Editing an existing swatch that was named with a PANTONE colour name, then turning it to a Book Color. Test 2 - Adding a PANTONE book colour and then merging duplicate colours. Test 1 Created a New Swatch, named it PANTONE 171 C, and defined the colour using incorrect CMYK values, and applied it to an object. I then ensured the rectangle was no longer selected, and selected the swatch in the Swatches panel, and from the panel menu selected Swatch Options. In the Swatch Options dialog, choose Book Color from the As soon as you click OK, the artwork that previously had the green colour applied to it will be recovered using the Book Color. It will do so regardless of whether in the original colour definition you defined the colour as Spot or Process. Test 2 Created a New Swatch, named it PANTONE 171 C, and defined the colour using incorrect CMYK values, and applied it to an object. Then add PANTONE 171 C from the Book Color Library, by clicking on the swatch in the swatch library, in the Swatch Conflict dialog box select Add swatches. Click OK. This will add a second PANTONE 171 C to the Swatches panel. Move this swatch above the green version in the Swatches panel. Then select both PANTONE swatches, and select Merge Swatches from the panel menu. The result will be that the previously green coloured object becomes red. You'd have to rename the PANTONE 171 C 2 swatch to PANTONE 171 C after that.
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Jan 12, 2017
12:26 AM
When you save as SVG from CC (2017), do you by any chance have the Responsive option enabled? This was a feature introduced in Illustrator CC, and is not available in Illustrator CS6. In the SVG Options dialog box, click More Options to see the additional settings for saving to SVG. I'm not 100% sure, but I think 'Responsive' is enabled by default, so I'd opt to try and save without this option selected, and see if that resolves the backward compatibility issue. Let us know how you go.
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Jan 11, 2017
06:02 PM
You could try the following (I'm assuming you're referring to the panel menus, not the menus under File, Edit etc.): Drag the docked panels away from the Illustrator window, so they are floating panels. Then reduce the width of the Illustrator window, and move the panel groups to the right of the document window, leaving enough room on screen for the panel menus to pop open on the right side of the screen. This will leave your artboard fully displayed at all times, albeit at a smaller size. Alternatively move the panels to a second monitor.
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Jan 11, 2017
05:51 PM
Have you tried installing the latest Illustrator release that is available? (Open the Creative Cloud Desktop application, and click Apps, then scroll down to Illustrator and click the Update button). Also try resetting Illustrator's preferences. See How to set preferences in Illustrator
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Jan 11, 2017
05:48 PM
Are you signed into your Creative Cloud account with your Adobe ID and Password? Try signing out and back in: See Sign in and sign out to activate or deactivate Creative Cloud apps Also try resetting the Illustrator preferences. See: How to set preferences in Illustrator And lastly, if you have any third party plug-ins or extensions installed in Illustrator try uninstalling these, then test again. Let us know how you go and if any of these helped.
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Jan 11, 2017
05:31 PM
1 Upvote
One additional thing you can try is, if you are the admin of your computer: Create a new admin user on the computer And log in as that new user, then try to use Illustrator. Basically what that ensures is that all the user-generated preferences are all set afresh. IF it works as a new user, then the issue is related to a preference or driver setting on your other account being different all of a sudden. Some other things to try: Have you installed the latest drivers for the mouse you are using on your Windows system? Can you try connecting ANOTHER mouse that needs different drivers?
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Jan 11, 2017
05:24 PM
1 Upvote
Adobe released an update for Illustrator CC (2017) that focusses on fixing a series of bugs, including "stability-related fixes'. Have you installed the latest updates? I'd opt to once again clear preferences before doing so, then install the latest release. See also Illustrator CC 17.0.1 release notes
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Jan 09, 2017
04:34 PM
Have you tried to quit and restart Illustrator as well as reset the Illustrator preferences? See: How to set preferences in Illustrator.
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Jan 09, 2017
04:25 PM
2 Upvotes
Here's a step-by-step tutorial. Expand the Layers panel, and target (click the circle on right) the <Path> of the frog shape. Select Duplicate <Path> from the Layers panel menu. Rename the duplicate path Frog Mask. Hide the Frog Mask layer (click the eyeball). Target the <Path> layer of the frog shape (click circle on right of layer name). Choose Window > Appearance to display the Appearance panel. At the bottom of the panel click on the Add New Effect Icon, and select Stylize > Scribble. Apply the preferred scribble settings in the Scribble Options dialog box. Select Preview to see the changes on the fly on screen as you make them. Click OK. Shift click the Frog Mask target in the Layers panel (this ensures <Path> and Frog Mask are selected). Choose Object > Clipping Mask > Make You've now masked the scribbled frog with the Frog Mask path. To make further adjustments to the scribble effect you applied at this stage. Target the <Path> in the Layers panel, and in the Appearance panel expand the Fill (click on the arrow to the left of 'Fill') to see the effects you applied. Click on Scribble to reopen the Scribble Options dialog box and make further changes.
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Jan 09, 2017
03:44 PM
Also for more information on the different error codes, see: Error downloading or updating Adobe Creative Cloud apps. These might also give a hint as to what is going on.
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Jan 09, 2017
03:11 PM
Hmmm... that's a difficult one. Could it be possible that Illustrator somehow doesn't have permission to write preferences or settings back to the hard drives due to Windows security or permissions settings on the machines? Can you try it on a new user account that has full admin rights? Also maybe as part of the upgrade something changed, have you tried resetting the Illustrator preferences on all machines? (I know that's grasping at straws, but you never know) - see: How to set preferences in Illustrator / Also check that you have read/write access to these directories. Also try updating the printer drivers as well (if newer version is available). I can verify that on Mac OS the behaviour is as follows; I create two documents one, large in which I set the print set-up to Tiling, the other small with printing set to single page. If I toggle between the two documents and check the settings again they are 'sticky' for the document. If I close both documents and reopen them again, the settings also remain sticky for each document. I then tested the same two files on Windows 10 (virtual system, so might not be a 100% replication test) and: Opening each of the files created earlier, retained the settings in both cases. Which makes me think the issue you are seeing is likely not a bug, but has something to do with the set-up on the machines. Am hoping that some of the things I suggested you try will help you discover what's causing the issue. Cari
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Jan 09, 2017
02:37 PM
2 Upvotes
Hmmm... that's a strange behaviour. Could it be a sticky Ctrl-key on your keyboard? E.g. you think you press it once, but it actually remains pushed down enough to be active, so when you use the mouse it thinks it's still pressed? Might just require a keyboard clean? If that's not it, try resetting your Illustrator preferences: see: How to set preferences in Illustrator Hope one of these works. Cari
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Oct 30, 2016
06:19 PM
4 Upvotes
You won't be able to set the text colour for the field value in Adobe InDesign. You'd need to edit the PDF you create in Adobe Acrobat to do this. You can however ensure the stroke and fill of the text field object (frame) in InDesign are set to [None]. These colours will transport across into the PDF form you export from InDesign. To change the text colour for the value that is entered in the text field to white: Open the PDF form in Acrobat Ensure the Tools pane is displayed on the right (View > Show/Hide > Tools Pane) In the Search Tools... box type form, then click on Edit (Prepare Form) Right-click on the Text field with the Select tool (Black pointer in the toolbar at the top), and choose Properties... Click the Appearance tab in the Text Field Properties dialog box. ( Note: Under Borders and Colors you can see that Border Color and Fill Color are set to [None] after export from InDesign. Under Text, click the colour swatch icon next to Text Color, then set the text colour to white. Another setting you can control from this dialog box is what font is used when the field value is entered into the text field. This is something you also can't set in InDesign for fields. Click Close when finished, and Save and test the form. Fields still appearing with Light Blue background colour? There's one thing to be aware off. Adobe Acrobat and Adobe Acrobat Reader have a preference setting enabled that highlights fields tin a light blue colour. This setting is switched on by default. It easy to see where the fields are in a form for the person filling out the form. You can't control whether or not the viewer of the PDF form has this Highlight Color option selected in their preferences. The highlight colour only appears on screen, and won't appear on any printouts (for example if people like to print a certificate they might receive after doing a course and hang it on their wall). Hope this helps, Cari
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Oct 30, 2016
05:50 PM
2 Upvotes
I've had a bit of a look at what could be the cause of the issue. My observations: The Format font styles / settings remember the last settings you've applied to text edits in Acrobat. That means if you had applied Bold + Italic, these will remain active. The next text you add with Add Text tool will hen have Bold + Italic applied as well. If you ONLY insert the cursor (with Edit tool) between two characters in the text, you cannot disable the Bold or Italic options that are active by default. You'd need to ensure you highlight/select some text first. For the issue you are seeing: Are you highlight/selecting text with the 'Edit' tool and then clicking on the Bold and Italic buttons under Format to try and disable it? If you are and the issue persists, I'd opt to reset Acrobat's preferences to see if that resolves the issue. (see: Re: How to reset Preference settings in Acrobat. ) Also does the problem occur just in one PDF or all PDFs you try to edit? Cari
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Oct 28, 2016
05:19 AM
In which forum have you posted? Did your post contain any weblink? That could be the reason why the post is moved to a moderation queue rather than appearing in the forums immediately. We do monitor the moderation queue regularly (there's a team of volunteers helping out with this behind the scenes). Cari
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Oct 28, 2016
05:15 AM
1 Upvote
Could it be that the font you've selected only has a Bold appearance? This might be something you've already tried - but does it work if you select another font? Are you able to provide a screenshot of the Edit PDF panel with the text selected on the page? Might be something we can spot quickly and help sort. Cari
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Oct 26, 2016
09:16 AM
Wow you are a legend @Bernd!!!! I would have never figured that one out by myself. Thank you so, so much. Interesting also to see that this was specific to Acrobat DC, I indeed failed to mention which version of Acrobat I was using. Thanks so much to all who responded. Working Script looks like this: var arrayQuestions1 = ["Text from Q1", "Text from Q2"] //read var arrayResults1 = new Array(); // write for (q=0; q < 2; q++) { var QuestionNum = q + 1; // is a number var QuestionName = "Q" + QuestionNum; // is a string that matches field name (Q1, Q2 etc.) var QuestionValue = getField(QuestionName).value; // get field Q1, Q2 value if (QuestionValue < 3) { arrayResults1 = arrayQuestions1 + "\n"; } else { arrayResults1 = ""; } } this.getField("Results1").value = arrayResults1[0] + arrayResults1[1];
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Oct 25, 2016
11:57 PM
Hmm.. I've tried that, that still gives the same error. Have updated the attached sample PDF file as well. This is the latest I've tried: var arrayQuestions1 = ["Text from Q1", "Text from Q2"] //read var arrayResults1 = new Array(); // write for (q=0; q < 2; q++) { var QNum = q + 1; // is a number var QName = "Q" + QNum; // is a string that matches field name (Q1, Q2 etc.) var QValue = getField(QName).value; // get field Q1, Q2 value if (QValue < 3) { arrayResults1 = arrayQuestions1 + "\n"; } else { arrayResults1 = ""; } } this.getField("Results1").value = arrayResults1[0] + arrayResults1[1]; It's doing my head in, I'm sure it's related to how I pass the filename into the getField function. If I were to write it it out 'long-hand' I'd use var QValue = getField("Q1").value; Which made me think it is to do with passing those quotes somehow. I don't script too often to be honest so always rusty whenever I do need to resort to my scripting skills
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Oct 25, 2016
09:22 PM
Still puzzling on this one, I'm thinking the issue is definitely related to the QName variable. Tried to incorporate the quotes as part of the variable value, so that varQValue getField("Q1").value etc. but still getting the same error Here's latest JavaScript I tried: var arrayQuestions1 = ["Text from Q1", "Text from Q2"] //read var arrayResults1 = new Array(); // write for (q=0; q < 2; q++) { var QNum = q + 1; // is a number var QName = "\"Q" + QNum +"\""; // is a string that matches field name (Q1, Q2 etc.) var QValue = getField(QName).value; // get field Q1, Q2 value if (QValue < 3) { arrayResults1 = arrayQuestions1 + "\n"; } else { arrayResults1 = ""; } } this.getField("Results1").value = arrayResults1[0] + arrayResults1[1];
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Oct 25, 2016
09:03 PM
This is a small sample PDF I put together for testing and development purposes. It uses the second version of the script that I added to this post. https://dl.dropboxusercontent.com/u/28545642/forums-radio-value-export-to-field-small-sample.pdf
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Oct 25, 2016
08:59 PM
I know this is a commonly seen error where a JavaScript can't find a particular field (I've searched the forums 😉 ) Been staring at my code trying to figure out why it is generated, and hoping one of you will spot the issue immediately. Scenario: Questionnaire. Each is question is radio button group named Q1, Q2 etc, consisting of four buttons. Each question has four values assigned to the With four values assigned 1, 2, 3, and 4 User answers questions, and at the end clicks on a Results button which generates text (arrayQuestions1) into a Text Field (like a report). What's happening: As part of the script I'm trying to generate the field name (Q1, Q2) 'automatically' so I can set this up for clusters of questions. When I test with the below script, I get the "TypeError: getField(...) is null" error. Here's what I've got that generates the above error (doing a simple test with just two questions at the moment only, as easier for me to get the script sorted). var arrayQuestions1 = ["Text from Q1", "Text from Q2"] //read var arrayResults1 = new Array(); // write for (q=0; q < 2; q++) { var QNum = q + 1; // is a number var QName = "Q" + QNum; // is a string that matches field name (Q1, Q2 etc.) var QValue = getField("QName").value; // get field Q1, Q2 value if (QValue < 3) { arrayResults1 = arrayQuestions1 + "\n"; } else { arrayResults1 = ""; } } this.getField("Results1").value = arrayResults1[0] + arrayResults[1];
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Aug 30, 2016
07:02 PM
was too hasty in replying that the issue persisted. It seems indeed that the 'meta-enforcer' through Bridge does the trick. It looks like just closing the PDF from Acrobat and reopening it might not do the trick, but if I quit Acrobat, perform the meta-enforcer (that's what I've called the meta template), and relaunch Acrobat and PDF the Properties panel becomes accessible again. Strange issue though. Never encountered anything like it before.
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Aug 30, 2016
04:41 PM
The problem persists. E.g. File > Properties dialog box remains in-accessible even after changing metadata through Bridge. However, I'm happy to have found a work-around (Bridge) that at leasts allows me to get on with the job at hand for now. Might be one for the Acrobat engineering team to review, if they are interested.
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