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Ken G. Rice

Adobe Employee

Adobe Employee

Activity

Re: How do I re-install Bridge CS6 Mac?

by Adobe Employee in Download & Install Discussions
‎Nov 29, 2012 08:25 AM
‎Nov 29, 2012 08:25 AM
Have moved your post to the Downloading, Installing, Setting Up forum. They will be able to help you here. ... View more

Re: Why is Captivate not part of Creative Cloud?

by Adobe Employee in Download & Install Discussions
‎Nov 28, 2012 02:51 PM
15 Upvotes
‎Nov 28, 2012 02:51 PM
15 Upvotes
I do not know why. I have asked anyone who wants Captivate to be included to vote for the Idea. ... View more

Re: Why is Captivate not part of Creative Cloud?

by Adobe Employee in Download & Install Discussions
‎Nov 28, 2012 01:58 PM
36 Upvotes
‎Nov 28, 2012 01:58 PM
36 Upvotes
You can add your vote (and any comments) to this Idea to have Captivate included: http://forums.adobe.com/ideas/1786. ... View more

Re: Ram Preview on After Effects CS6, completely o...

by Adobe Employee in After Effects Discussions
‎Nov 22, 2012 10:18 AM
‎Nov 22, 2012 10:18 AM
Moved to the After Effects forum. They will be able to help you here. ... View more

Re: Deleting a live Business Catalyst site?

by Adobe Employee in Business Catalyst Discussions (read-only)
‎Nov 20, 2012 08:11 AM
‎Nov 20, 2012 08:11 AM
Moved to the Business Catalyst forum. They will be able to help you here. ... View more

Re: How do I switch web hosting to Business Cataly...

by Adobe Employee in Business Catalyst Discussions (read-only)
‎Nov 17, 2012 12:55 PM
‎Nov 17, 2012 12:55 PM
Moved to the Business Catalyst forum. They will be able to help you here. ... View more

Re: Can't Accept Acrobat XI EULA

by Adobe Employee in Download & Install Discussions
‎Nov 15, 2012 10:40 AM
‎Nov 15, 2012 10:40 AM
Branched this post from http://forums.adobe.com/message/4840507#4840507 and have moved it to the Downloading, Installing, Setting Up forum. Please post which OS you are using. They will be able to help you here since the posted solution did not work. ... View more

Re: InDesign CS6 8.0.1 Update Stuck

by Adobe Employee in Download & Install Discussions
‎Nov 15, 2012 10:23 AM
‎Nov 15, 2012 10:23 AM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. This post http://forums.adobe.com/message/4815116#4815116 indicates that updating the Adobe Application Manager (AAM) may resolve the error. This post http://forums.adobe.com/message/4809966#4809966 has information on how to gather log files if updating AAM does not work. ... View more

Re: Stuck at 99% downloaded with Indesign CS6 AAM

by Adobe Employee in Download & Install Discussions
‎Nov 14, 2012 03:37 PM
‎Nov 14, 2012 03:37 PM
I have requested that someone from Adobe techincal support contact you to resolve the problem. I am sorry that you have had to wait one week without help. In the future if you have a pressing issue and someone does not respond in the forums then customer support is available: Call 800-833-6687, Monday-Friday, 5am-7pm PST Chat with an agent: http://tinyurl.com/8kquhso ... View more

Re: How do I link my Creative Cloud account with B...

by Adobe Employee in Business Catalyst Discussions (read-only)
‎Nov 14, 2012 08:06 AM
‎Nov 14, 2012 08:06 AM
Moved to the Business Catalyst forum. They will be able to help you here. ... View more

Re: Adobe Creative Cloud Team Ready - Acrobat XI L...

by Adobe Employee in Download & Install Discussions
‎Nov 13, 2012 10:21 AM
‎Nov 13, 2012 10:21 AM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here since this issue involves CCTR and serial numbers. ... View more

Re: Install Lightroom through AAM

by Adobe Employee in Download & Install Discussions
‎Nov 09, 2012 04:04 PM
‎Nov 09, 2012 04:04 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. ... View more

Re: I Cannot Update Illustrator.

by Adobe Employee in Download & Install Discussions
‎Nov 09, 2012 04:03 PM
‎Nov 09, 2012 04:03 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. ... View more

Re: Stuck at 99% downloaded with Indesign CS6 AAM

by Adobe Employee in Download & Install Discussions
‎Nov 09, 2012 04:03 PM
‎Nov 09, 2012 04:03 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. ... View more

Re: previous company account on computer and tryin...

by Adobe Employee in Download & Install Discussions
‎Nov 09, 2012 04:02 PM
‎Nov 09, 2012 04:02 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. ... View more

Re: Apps won't open and I cannot save preferences

by Adobe Employee in Download & Install Discussions
‎Nov 09, 2012 03:17 PM
‎Nov 09, 2012 03:17 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. ... View more

Re: How to reinstall CS 6 PSD?

by Adobe Employee in Download & Install Discussions
‎Nov 08, 2012 10:12 AM
‎Nov 08, 2012 10:12 AM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. ... View more

Re: no cloud

by Adobe Employee in Download & Install Discussions
‎Nov 07, 2012 06:28 PM
‎Nov 07, 2012 06:28 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. Please be more specific than "the adobe website". Include the url you cannot "confirm" at in your next reply and possibly a screen shot. ... View more

Re: no cloud

by Adobe Employee in Download & Install Discussions
‎Nov 07, 2012 05:26 PM
‎Nov 07, 2012 05:26 PM
Which creative suite did you try to download and from where? From your brief statement I am guessing you are not trying to use the Creative Cloud and install from here https://creative.adobe.com/apps. ... View more

Re: Adobe InDesign CS6 has stopped working

by Adobe Employee in InDesign Discussions
‎Nov 07, 2012 01:21 PM
‎Nov 07, 2012 01:21 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here and will let you know if log files are needed to resolve the issue. ... View more

Re: Trouble installing Acrobat

by Adobe Employee in Download & Install Discussions
‎Nov 07, 2012 01:18 PM
‎Nov 07, 2012 01:18 PM
Branched your reply from http://forums.adobe.com/message/4830947#4830947 to a new discussion since the steps provided did not resolve it. Also moved to the Downloading, Installing, Setting Up forum. They will be able to help you here with getting Acrobat installed and running. ... View more

Re: Adobe Keeps saying I have already installed CC...

by Adobe Employee in Download & Install Discussions
‎Nov 07, 2012 11:58 AM
‎Nov 07, 2012 11:58 AM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here to resolve using both a perpetual license and a Creative Cloud subscriptioin on the same machine. ... View more

Re: How do I download illustrator?

by Adobe Employee in Download & Install Discussions
‎Nov 07, 2012 09:37 AM
‎Nov 07, 2012 09:37 AM
Two ways: Recommended: Go to the Creative Cloud Apps page at https://creative.adobe.com/apps and sign in with your Adobe ID. Click on the Download link for Illustrator. This will download the Adobe Application Manager, which will download and install Illustrator for you. Alternative: Download Illustrator from the product page at http://www.adobe.com/products/illustrator.html by clicking on the yellow Try link on the right of the page. Convert the Trial to a paid subscription by following the instructions on this page http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html. ... View more

Re: Business catalyst site: Dreamweaver and Muse.....

by Adobe Employee in Business Catalyst Discussions (read-only)
‎Nov 06, 2012 11:52 PM
‎Nov 06, 2012 11:52 PM
Moved to the Business Catalyst forum. They will be able to help you here. ... View more

Re: Trial version dreamweaver

by Adobe Employee in Download & Install Discussions
‎Nov 06, 2012 10:33 PM
‎Nov 06, 2012 10:33 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you. ... View more

Re: Encore CS6 is asking for a Serial Number when ...

by Adobe Employee in Premiere Pro Discussions
‎Nov 06, 2012 03:49 PM
‎Nov 06, 2012 03:49 PM
Sorry to hear about all the difficulties you have experienced. Thank you for providing all the detail you have. Someone from Adobe will contact you. If needed you can contact me directly at kenrice@adobe.com. ... View more

Re: CS6Master Coll - Box version fails after "Clou...

by Adobe Employee in Download & Install Discussions
‎Nov 05, 2012 02:25 PM
‎Nov 05, 2012 02:25 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. ... View more

Re: Can't install Extension manager 6.0.4 under Ma...

by Adobe Employee in Download & Install Discussions
‎Nov 05, 2012 02:24 PM
‎Nov 05, 2012 02:24 PM
Moved to the Downloading, Installing, Setting Up forum. They will be able to help you here. ... View more

Re: Upgrading web sites

by Adobe Employee in Business Catalyst Discussions (read-only)
‎Nov 05, 2012 12:52 PM
‎Nov 05, 2012 12:52 PM
Moved to the Business Catalyst forum. They will be able to help you here. ... View more

Re: Dead Link in Cloud UI

by Adobe Employee in Business Catalyst Discussions (read-only)
‎Nov 05, 2012 10:29 AM
‎Nov 05, 2012 10:29 AM
Moved to the Business Catalyst forum. They will be able to help you here. ... View more
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