Thanks Mark, will check with the Support team on this. Thanks! Mohan ... View more

Hi Clement Sorry, the email got filtered by my email client and hence the delay. I have just retrieved it and I’ll have this looked into. Thanks! Mohan ... View more

Hi Clement, you can reach out to me using mohanraj@adobe.com. Thanks! Mohan ... View more

Hi Clement, Can you please share the fla file and the specific operation that leads to performance issue for us to take a look? You can share the file using any file sharing utility like drop box. Thanks! Mohan ... View more

Hi Colin, Could you please try drag drop from finder window to animate app and see if that works? It may also happen if your file type filter is set to non sound files in the Finder window which is hidden by default. Thanks! Mohan ... View more

Thanks Gyuston1 ' for the dump file. From the dump, it seems like it crashes while validating the license. Could you please let me know the kind of Creative Cloud license you have? i.e., single app license / complete CC subscription / Enterprise license etc.,? Do you also have other CC app installed on your machine eg., Photoshop? If yes, do you face this issue with that as well? Thanks! Mohan ... View more

Hi Gyuston1 '& Neil Payne, Could you please also share the dump file that can be created via Task Manager > Right Click on Adobe Animate CC 2017 > Create dump file option? You share the dump file with us using any file sharing utility like drop box. Thanks! Mohan ... View more

Hi, Could you please let us know the following details to understand this issue better? 1. Your OS details 2. The build number of Illustrator and Animate that you are using 3. Does this happen for any content or a specific content 4. What happens when you save the AI file and import it into Animate Thanks! Mohan ... View more

Thanks Matt for the update. Thanks! Mohan ... View more

Hi Matt, Can you please let us know the Wacom driver version that you are using? Thanks! Mohan ... View more

Please note that the latest Animate CC release(June 2016) has a Support for transparent canvas background OAM publishing for Animate CC  In addition, this release has a lot more web publishing options such as Merging JSON/JS code, Embed JavaScript into HTML, HiDPI compatible HTML5 canvas output, Responsive scaling etc. Please refer New Feature Summary (June 2016)​ to learn more about the release. Thanks! Mohan ... View more

You can use any file sharing utility like dropbox. If you dont want to share your files in public you can PM me the link. Thanks! Mohan ... View more

Hi, Can you please share a log file using Adobe Creative Cloud Log Collector Tool for us to investigate this? Thanks! Mohan ... View more

Yes, Createjs libraries are now part of both Google double click and adwords! Thanks! Mohan ... View more

Hi, Happy to share with you all that the combined CreateJS library used in Animate CC is now available in Google's CDN DoubleClick hosted JavaScript libraries - DoubleClick Creative Solutions Help‌‌ to help simplify and improve the overall experience. You may want to check this out. Thanks! Mohan ... View more

Hi, Just to make it clear, you can use Center Stage button or View > Magnification > Center the Stage menu to reset the stage rotation. You can also double click on the Rotation tool to reset the stage rotation, on Windows there is a glitch right now that requires you to either -double click on the Rotation tool when the fly out menu is open (first click opens the fly out menu then double click). or -when Rotation tool is selected in Tools panel select some other tool say Selection tool and double click on the Rotation tool Thanks! Mohan ... View more

Hi, You have couple of options 1. As as Colin suggested, you can use the Center Stage button or View > Magnification > Center the Stage menu. This will let you - Reset the stage rotation - Retain your rotation pivot point - Also center the stage 2. Double click on the Rotation tool in Tools panel. This will let you - Reset the stage rotation - Reset your rotation pivot point to the center of the stage - Keep your current stage view intact and will not take your view to the center of the stage. This will be useful if you are working on a large stage/zoomed in state and want to work on the same view with different rotational values Thanks! Mohan ... View more

Hi All, The offset issues you have been facing has been resolved now in Animate CC released couple of days back. Please take a look at it. In addition, we have lot exciting new features in Animate CC, please check them out at Animate CC new features | Buy Adobe Animate CC (Flash Pro) Thanks! Mohan ... View more

Hi All, As Crowne Prince pointed out, this issue has been fixed in Animate CC 2015. Due to its inconsistent nature, it took us considerable time to figure out the issue. Thank you all for your support. In addition, the author time audio playback now honours the Timeline Loop ranges for you to sync your audio with the animation more precisely - you may want to take a look at the audio workflow improvements we have done in the last release. Animate CC has bunch of Timeline related workflow improvements including colored onion skins, KBSC for frequently used timeline operations, enhanced Timeline marker range manipulations etc., Also we have improved the Brush drawing experience and introduced a stroke based Paint Brush tool in this release. Please check out the release notes to know more about the entire list of features shipped with Animate CC 2015 release. Thanks! Mohan ... View more