Hi @maria_eduarda_2665  We are sorry to hear you are having this issue. When you say you upgraded to the latest version of Photoshop -- is that 26.5?  Michelle ... View more

Hi @jean_0376 ,   Thank you for reporting this problem. What version of Windows OS are you using? Did this issue just start happening or have you installed an update recently? Michelle ... View more

Hi @Heart Cloud, This is the Adobe Community Forun where people come to ask technical or creative questions about Photoshop. We are volunteers, and are not able to help you with your subscription.    I would suggest contacting Adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen In the chat field (lower right of screen), Typing “Agent” into the chat text field will bypass the initial chatbot. Be patient, it can take quite a while to reach a human. If you want to give Photoshop another try, please feel free to visit us again here in the Forums and we can answer questions to help you get the program set up and walk you through some of the processes that can help you get your project done.    Michelle     ... View more

Hi! We are sorry to hear you are having this issue. What Operating System are you running on your Mac? Have you checked to see if your system is compatible with the version of Photoshop you are running? Have you tried uninstalling and reinstalling the programs? Have you checked to see if your graphics processor is compatible or up to date? Try turning your GPU off and restart Photoshop to see if it fixes the problem. Go to Preferences>Performance>Uncheck the Graphics Processor checkbox. Restart Photoshop. See if tht fixes the issue. If not, then you can turn it back on.   Did this just start happening? Did it start happening after you installed an update? Have you tried resetting your preferences? Here are a couple of help docs to help: System Requirements: https://helpx.adobe.com/photoshop/system-requirements.html Preferences: https://helpx.adobe.com/photoshop/using/preferences.html Please let us know if any of these fix the issue, or it still persists?  Michelle ... View more

Hi! First, D. Fosse is correct—all you have to do is open them, because Photoshop is backwards compatible with all old files. But your statement about "files without any file information like layers or colors" is unclear. Are you trying to open files with no layers? Just a background layer? Or are you wanting to make sure that your files with layers will still be intact?    When you open an older Photoshop file, if it had layers, the layers would still be there, if it didn't then the file will open just as it was previously saved. If your file has layer styles or layer effects, they will also be compatible with your current version. Colors might be a different issue, all depending on what Color profile was assigned to the previously saved file and what color profile you have selected in your current version of Photoshop. But, that said, you can easily match the color profile after you open it and resave it. I hope that helps, but if that doesn't answer your question, please let us know. Michelle ... View more

Hi! Sorry to hear you are having this issue! In the Creative Cloud app, try this: Open the Creative Cloud desktop app: Launch the Creative Cloud application on your computer.    Navigate to "Apps > All Apps": In the Creative Cloud app, go to the "Apps" section and then select "All Apps".    Select the app to uninstall: Find the specific app you want to uninstall and click on the "More actions icon" (usually three dots).    Choose "Uninstall": From the context menu that appears, select "Uninstall".    Follow the prompts: The Creative Cloud app will guide you through the uninstallation process.   Let us know if you are able to successfully uninstall the app and reinstall it again. Michelle ... View more

Hi! Have you tried opeining it from your Creative Cloud account? Log in to Creative Cloud and locate the application in your list of apps. And you should be able to see a button that says open. Click on it and see if the program opens. Michelle ... View more

I also found this information online in a Google search and I am only posting it for your consideration—I have not tried it. But if it helps I wanted to pass it along: _______________ If you're experiencing lag with the shape tools in Photoshop, try updating to the latest version, removing custom preset files, or improving your computer's hardware configuration . You can also try switching to a lower-resolution display mode or resetting your tools to their default settings.    Here's a more detailed breakdown of potential causes and solutions: Possible Causes: Outdated Software: Photoshop might be lagging due to an outdated version.  Corrupt Color Profiles or Large Preset Files: These can cause performance issues.  Hardware Limitations: Your computer's hardware might not be powerful enough to handle complex Photoshop tasks.  Smoothing Settings (Brush Tool): If you're using the brush tool, high smoothing settings can cause lag.  Tool Settings: If you or someone else has changed the default settings of the tools, this can cause issues.    Troubleshooting Steps: Update Photoshop: Ensure you're using the latest version of Photoshop.    Remove Custom Presets: Try removing any custom preset files, as they can sometimes cause issues.    Improve Hardware: Consider upgrading your computer's RAM or graphics card if possible.    Lower Display Resolution:Temporarily switch to a lower-resolution display mode to see if that helps.    Reset Tools to Default: Right-click on the tool icon and select "Reset All Tools" to revert to default settings.    Adjust Smoothing Settings: If using the brush tool, reduce the smoothing setting or disable it to see if that resolves the lag.    Check for Other Programs: Make sure other programs aren't running in the background that might be using up resources.    ____________- Let us know if any of these suggestions help to fix it! Michelle   ... View more

In doing some research on lagging, I found this help doc: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html Please check it out and let us know if this helps to fix the issue? Michelle ... View more

I completely understand, and I agree. It should transfer everything and install it into the new folder. I am sorry you have lost your preferences. Hopefully the Help Doc I attached last time will help you be able to back them up in case this happens again and that they can fix this issue. Michelle ... View more

Hi! Then we will try again! Since you menitioned that it has been happening for the last few versions, then it is not just the latest verson of Photoshop. Have to checked to see if the problem persists with your GPU card turned off? Go to Preferences>Performance>Uncheck the Graphics Processor Card and then I would suggest restarting your computer and restarting Photoshop. If that helps, then you may want to check and see if there is an update to your GPU card. If it doesn't help, then you can go ahead and turn the GPU back on. Let us know if this helps or not? Michelle ... View more

I am glad to hear that part of your issue is solved, and also glad to hear that you have your previous versions. Can you find the preferences file in one of your previous versions or is that what is missing from your older versions? If you can find them, you can copy it into the latest install. Here is a help doc to give you a little more information about Photoshop preferences--I hope this helps! https://helpx.adobe.com/ca/photoshop/using/preferences.html Michelle ... View more

Version 7--that was a very good version! I still have it on a 2004 Mac laptop because I have a very old scanner that still works but will not work with the newer softward!   Hopefully one of the engineers who watch over threads in the forums will have an answer for you. I do have one question that I thought of. Have you checked to see if you have the latest driver for your Graphics Processor Card? I was also wondering if you have tried turning off the Graphics Processor Card and then restarting to see if you have the same issue. I know this is basic and you might have already thought of this, but I just wanted to touch all of the bases. Preferences>Perfromance>Uncheck Graphics Processor and then restart. If it doesn't change anything then just turn it back on.  Let us know if this does or does not help! Michelle   ... View more

Hi! What is the resolution of your monitor? Can you change it to make the interface larger? Michelle ... View more

Thanks for the info! I am not familiar with the DynamicLinkMedia Servr, but having only 8 gigs of ram might be an issue. Have yo been successful before in uploading a video and working on it with only 8 gigs?   Here is a link to the minimum System Requirements for running Photoshop. Please take a look and see if your system meets it? https://helpx.adobe.com/photoshop/system-requirements.html Michelle ... View more

Hi! In one of the images you posted, the App icon was gray—was that the Photoshop Icon? That would seem to be an issue, or is it another app? Also, how much ram do you have on your MacBook Air, and how much do you have allocated to Photoshop? Michelle ... View more

Hi! Have you checked to make sure that your system meets the minimum system requirements for the version of Photoshop you are trying to open? See this help doc for more information: https://helpx.adobe.com/photoshop/system-requirements.html Let us know if you are still having the issue? Michelle ... View more

Hi! What happened a week ago that now you don't see them until you lift the pen? Did you install an updated version of the Program or install some other softwre? Whatever you did right before it started acting wrong sounds like it has had a direct effect and knowing what that is will help us be fore effective in helping you! Michelle ... View more

Hi! I am not sure why this is happening, but I do have a suggestion you might try. Create a layer and fill it with 50% gray, and set the Layer Blending mode to Overlay or any other blending mode that works with your image. Create the Motion blur on that Layer and see if it gives you the effect you want, or if you are still haveing the same issue. Let us know? Michelle ... View more

Hi! Have you tried resetting the tools? Go to the Options bar, Click on the tool drop down menu, click on the gear and from that menu, choose either "Reset Tool" or "Reset all Tools." Does that help? Michelle   ... View more

Hi! Have you tried resetting the tools? Go to the Options bar, Click on the tool drop down menu, click on the gear and from that menu, choose either "Reset Tool" or "Reset all Tools." Does that help? Michelle ... View more

Hi! We are so sorry to hear that you are having this issue! What version (not beta) of Photoshop are you using? When you install the new version, are you keeping the older version intact or installing over it? How are you moving all of your presets to the new version when you do a new install?  Michelle ... View more

Hi! Can you post a screen shot of your document window with all of its panels? As Trevor said above, it is hard to discern what is going on without seeing the issue. Thanks! Michelle ... View more

Hi! What type of fonts are they? Are they OpenType? True Type? Type1? And what version of Photoshop are you using? Older versions of fonts, such as Type 1, are not compatible with newer versions of the the Adobe programs. Let us know? Michelle ... View more

Hi! We are so sorry to hear that you are having this issue. Have you checked your system requirements for both machines regarding this version of Photoshop? Here is a help doc to see if either of your systems meet the system requirements: https://helpx.adobe.com/photoshop/system-requirements.html   Please let us know if this helps or if it does not fix the issue? Michelle ... View more

First, try logging in to your Adobe Creative Cloud account and make sure you still have access. If you do not, then contact Adobe Customer Service and they will help you get back up and running.  Michelle ... View more

Hi! What version of Photoshop are your running? Have you tried resetting your preferences? Here is a help doc that will walk you through the process--I would suggest doing it manually so you can back up any of your important or customized settings. https://helpx.adobe.com/photoshop/using/preferences.html Let us know if that fixes the issue, or if you are still having the same issye. Michelle ... View more

We are glad that you could open it! Michelle ... View more

Hi! We are sorry you are having this problem! Have you tried turning off your Graphics Processor to see if the issue persists? Go to Preferences>Performance and then unchecked use Graphics Processor? Then restart Photoshop and see if the issue still happens. I was unclear in your imformation if you had done that as well as unchecking Enable Gestures. Please let us know if that makes a difference? If not, you can go back to Preferences and turn it back on.  Michelle   ... View more

Hi! What process do you use to change the color? There are many options! You can use a Hue and Saturation Adjustment layer and fine tune the color and the brightness/darkness, or use a Color or Hue Blending mode. These also give good results depending on the image.   Michelle ... View more