Is your intention to prevent updates or stop extra service from running? You can disable it using Service Manager, but it will be updated and started again with the next Acrobat or Reader Windows Installer transaction (repair, update, etc...), whenever this transaction might happen. You can also install Reader and Acrobat customized with the specific property to avoid this service installation. This should be done for all Acrobat and Reader applications installed on the same system. ... View more

Sorry to hear it did not work. I remember this suggestion has helped someone with similar issue before. One more question- If you right click on C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe and select Run as Administrator, do you see the same error? What happens if you simply double click on it, without "run as admin" ? ... View more

Could you try this - 1. Create folder C:\Program Files\Common Files\Adobe\ARM\1.0 2. Copy AdobeARM.exe from C:\Program Files (x86)\Common Files\Adobe\ARM\1.0 into new folder. 3. Check for updates ... View more

Is "I am not online and so wont update" the exact wording you see? If you can't PrintScreen, can you at least provide the exact text from the Updater dialog? (I assume it is Updater, but do not know without image) ... View more

What exactly Updater tells you? Can you post the image? ... View more

I still think I can help you. Did you try to search for AcroPro.msi on your hard drive? If not, try it first. If found, provide it's location to the installer when asked. If you can't find it at all, do this: 1. enable MSI verbose logging (google for how to do it) 2. next time you see installer asking for AcroPro.msi, go to your User Temp folder, find latest file with the name MSIxxxx.log, open it and search for word ProductCode. It should have value similar to {AC76BA86-1033-F400-8796-100000000002} Provide it and I will try to find your exact source. ... View more

Try this- go to ftp://ftp.adobe.com/pub/adobe/acrobat/win/7x/7.0/misc/ download and run 01/12/2005 12:00AM    121,558,528 AcTR7EFG.exe I would expect that Windows Installer will run Repair for your installed Acrobat using newly extracted installer package. This should be the case if extracted package matches what you have installed. If not, you have to search for better source, but keep in mind that you need full base 7.0 installer (Exe size should be more than 100MB) ... View more

If you want to disable Upgrades only, please read how to do it properly here- Stop Adobe DC Regular Updates are usually released every 3 month. There are also out of band security patches or hot fixes. I would advise to disable Upgrades and enable back auto-updates in the application preferences. ... View more

Essentially, you not only disabled Upgrade to Reader DC, but also automatic security updates for your Reader. Was it what you intended to do? ... View more

How did you "got a message when I opened my version of Adobe reader"? The green bar might not be there if Updater is not running. If you feel that you cannot wait for Updater balloon notification to opt-out and not afraid to change Registry, I can provide work around so that Upgrade to DC will not happen automatically (at least until the next Upgrade cycle) ... View more

You can opt-out by selecting appropriate option from the green bar on top of the Reader view or, if you see balloon notification from Updater, click on it, select opt-out option from the combo box in the Updater dialog. ... View more

If you set Policy, Updater will skip this product, including any downloads. If instead you configure BITs (there should be many options available, such as "how much bandwidth is allowed per time interval", "time frame when download is allowed", etc..), Updater will likely wait while download is finished. Take this advise as is, no guarantee. Let us know if it worked. ... View more

In many cases IT disables Updater using Policy (search bUpdater registry value on this forum) and pushes updates using deployment options. Other than that, there is not much you can do to schedule when Updater gets launched. Research how to configure BITs, which is used by Updater to download updates. ... View more

Make changes described below before install Reader XI again. Set registry value iDisablePromptForUpgrade Read more here - Windows Updates Note that registry path is specified for 64bit system. If you have 32bit OS, use HKLM\SOFTWARE\Adobe\Adobe ARM\1.0\ARM ... View more

Any chance you have running antivirus program that locks extracted C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}\setup.exe at random times? Or any other program you can think of - backup for example? ... View more

How do you provide elevation? Do you get and confirm UAC prompt? Is UAC enabled? Are you running self-extractor from already elevated process? What happens if you right click on AcroRdrDC1502320053_en_US.exe  and select "Run as Administrator" ... View more

One possible case - application could be launching Updater. Search this forum for bUpdater registry value and how properly use it to prevent Updater from checking for updates. ... View more

Try to launch Adobe Reader application and accept EULA (if displayed by the application) If solution 1 does not work, search through Registry for the value name bUpdater. If you find it set to 0, and it's registry path has word Reader, you can delete bUpdater value. ... View more

Error 130200 means that a file downloaded by Updater was not valid. It could be a result of corrupted download or validation process encountered an error. Check for updates manually from Help\Check for updates menu. Than select Details link in the Updater dialog. When redirected to the Support page, select appropriate update for your current product version, download manually and run it (double click on downloaded file). Good luck. ... View more

When you get the "nug" you have an option to opt-out. The next best option is to set idisablepromptforupgrade registry value - please search this forum for instructions. Regarding "disable AdobeARM.exe" process - you can't. Even if you try to delete the file, or disable ARM Service or Task Scheduler task, the file will likely be restored by the application. The best you can do is to set policy controlled by bUpdater registry value. This is "per product" setting. Please search this forum for bUpdater and how to set it. Good luck ... View more

Rob, I responded to a different person (dranita), the one who started this topic. ... View more

The image you posted is from Reader, but the Patch you are trying to install is for Acrobat. That is why you see the error from Windows Installer Service. Can you start Acrobat and check version from Help\About menu, and post here? ... View more

I received the logs and sent you a message. Did you receive it? Also, please confirm that these are Standard User who have the issues. ... View more

  Make sure AdobeARM.exe process is not running (you can use Task Manager, select “Show All Processes” button) Collect and save somewhere all existing AdobeARM*.log files from User\Temp (C:\Users\[CurrentUserName]\AppData\Local\Temp) and C:\Windows\Temp folders. Enable MSI verbose logging - https://support.microsoft.com/en-us/kb/223300 Enable Adobe Updater verbose logging – set iLogLevel Reg_dword type value to 1 in the registry HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM   (64bit OS) Make sure no Adobe Acrobat or Adobe Reader is in use at the moment, as well as any Browser, Outlook, etc - Updater is waiting for files to be free before starting update installation. Go to C:\Program Files (x86)\Common Files\Adobe\ARM\1.0 folder and run AdobeARM.exe process. Wait a few minutes. Hard to say how long exactly, it depends on what Updater is already processing or waiting for. After you get error notification balloon, dismiss Updater (or after you no longer see AdobeARM.exe in the Task manager\Processes)  and collect :   all logs mentioned in step 2, latest MSIxxxx.logs from User\Temp and Windows\Temp folders (they may not exist, collect what is available)     Please zip all collected logs and send zip file to me. Do not post in the forum! Note that the only personal info in the logs will be current User Name.   ... View more

The service is to provide elevation, not to download and install updates. If you are willing to collect several Updater and MSI log files, please let me know and I will provide detailed info which files needed. You will also be asked to enabled Updater and MSI verbose logging. ... View more

Patricia, Before I provide a solution for you, can you please answer a few simple question? You do not have to answer of cause, but it will help to better understand how you and some other people who reported the same issue, got it in the first place. 1. Did you install latest Adobe Reader or Adobe Acrobat update manually in the last few days? 3. Is this computer in a network, where it is managed by IT 2. Right click on the Task Bar and select Task Manager. Select Services tab(if it is there)  - do you see AdobeARMService running ? Temporary solution. You will need to use Registry editor to fix this. In the low left corner of the Task Bar click on Start button and type Regedit.exe When Regedit opens, select the following path HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run (read more on this path here - Startup details - Adobe ARM (AdobeARM.exe)) In the right pane view find a value called Adobe ARM, right click on it and delete. Do not run Reader or Acrobat repair - it will restore the value. Good luck ... View more