DavidJackson
Participant
DavidJackson
Participant
Activity
‎Feb 27, 2025
03:39 AM
Anyone else having constant issues with scrolling through fonts in either of the font panels. I get 3 down and it gets stuck, on a system font, i've reset the entire system fonts - reset illustrator and i can't seem to scroll more than 3 fonts. It's driving me mad. Latest version of Illustrator 29.3.1 Sequoia 15.3.1
... View more
‎Sep 15, 2023
03:54 AM
1 Upvote
next issue, the most basic project, a sequence with only text and shapes (7 in total) is throwing this error constantly.
... View more
‎Sep 14, 2023
05:11 AM
1 Upvote
Still an issue. Telling me memory is full - check to clear cache which is set to 100gb not full. This is just previewing simple things. AE using a huge amount of RAM. I'm slighly fed up with this - my workflow has hit an all time low with this new system. Unimpressed is an understantement.
... View more
‎Aug 18, 2023
10:32 AM
I'll see if this helps. But I'm also not on a multi-display system. Just have a Pro Display XDR.
... View more
‎Aug 16, 2023
07:53 AM
1 Upvote
no updates yet. I'm underwhelmed with performance. Don't get me wrong AE starts up super fast, but i would trade that any day for these issues/errors to stop. I'm essentially paying for software which either can't or won't use the power of the M2 Ultra. Sometimes wonder if anyone at Adobe actually tries the SW on these systems.
... View more
‎Aug 11, 2023
07:31 AM
Last image, AE thinks it's using 82% the System thinks 56% is idle.....
... View more
‎Aug 11, 2023
07:28 AM
looks like this is a videocopilot issue. I turned off the instances of optical flares, and am managing to get it out. I wonder if those push it over the memory available. but during the render i am getting pretty high 91% Used of 192gb.
... View more
‎Aug 11, 2023
07:15 AM
Lates issue when coming to render out as an MP4. Driving me bonkers how many issues i'm having since the new m2 Ultra. So far it's not at all professional. It's driving me man frankly.
... View more
‎Aug 11, 2023
02:20 AM
1 Upvote
at some point it's happening in most projects i'm working on. It obviosuly doesn't do it on a blank project, becase there would be nothing to use the RAM. This is always when i play back, essenmtially just running out of memory. The cache is set to 100gb which every time i purge (and i'm purging alot is full. No third party plugins used on the one today.
... View more
‎Aug 10, 2023
08:28 AM
So after all of the hype about these machines and the incredible amount of RAM than no one could possible need or use. I am constantly running into low memory, run out of memory warming banner. AE will not allow me to allocate any less than 24gb for the system and it's becoming infutiating. I've moved form a mac pro with 256gb RAM so this after all of the "apple marketing" turns out this sytems is yet to be a mac pro killer. Any advice - or is this also a bit of an adobe bottleneck? I've also spoken to Apple who of course blame it all on adobe. But the fact i cannot upgrade the RAM anymore - seems RIDICULOUS.
... View more
‎Oct 20, 2022
07:40 AM
yes all relating to the new release. I am aware of the slow load on first run after an update, but this is every time. Since the update both versions (last relese and latest) have slowed right down on the loading. Meanwhile photoshop, illustrator and indesign have all got faster in their loading. Mp4's as much as they may be disocuraged, ofte that's now the format preffered by some clients. Never had the issue on the previous verison, so natrually when it becomes an issue of a newer release it causes issues.
... View more
‎Oct 20, 2022
02:42 AM
Whilst the update has fixed some things it's also brought new issues. Loading AE is incredibly slow now, like 23 seconds from hitting the icon to it launching the application. The splash screen still can't launch recent projets either, and i've had 3 instances of the composition panel not being able to preview a simple mp4 on the timeline. Until i restarted the application. AGH.
... View more
‎Oct 18, 2022
01:26 PM
1 Upvote
Oh that’s amazing. The ProRes exports with the green distortion issue has been driving me bonkers. Will be sure to update and let you know if there are any other issues. Thanks.
... View more
‎Aug 26, 2022
02:26 AM
Hi @TimKurkoski, thanks so much for coming back to me so fast. Interesting bug, i did notice that a single click on the project name didn't do anything, so you're right it was a double click and i will stop doing that now - thanks for the suggested work around. I can DM you a project link, but it's linking to quite a lot of external files as it's been a fairly big project so not sure that will work? @warrenk the green/squashed issue is 99% when i export a 1080x1920 (9x16) format ProRes indeed from the same project. As i mentioned, it fixes when i quit the Application - then if i've rendered another file it does the same again. cheers David
... View more
‎Aug 25, 2022
09:18 AM
I reported an issue on another post, but the issues remain. In fact they have gotten worse with this update, now when i open a project i am often getting a crash with an error Last log message was: <433945> <CPInfoPane> <1> Error: 517 I can clear this error by resetting preferences, and the project loads. I can have 2 files in the render queue - one will render without issue but then the second always comes out like the attached. Again i can clear this by quitting and reopening. Purging the cache doesn't fix this alone - it will continue either exporting like this - or it renders out, but the file doesn't open, amost isn't recognised by the OS. I'm using the most updated version of MacOS 12.5.1, MacPro 16core 192gb RAM ProVega II GPU The issues are driving me mad.  
... View more
‎Jul 28, 2022
08:06 AM
Same again today, brand new project. Timline only has mp4 AVC1 footage. On export i was getting glitches (black frames) randomly on the export. not there on the source footage, and no effects or anythign on the actual footage, just a couple of text overlays throughout different areas. Cleared cache, restarted app, export and it fixes. It's driving me mad. Also an issue with a plugin (image wipe) when duplicated and moved down the timline the effect broke.Only wheh i resrt it and reentered the settings it worked. Super odd behaviour recently wiht the update.
... View more
‎Jul 27, 2022
07:54 AM
There are two builds of the same project/timline one is 4x5 and one 9x16 the 9 x16 is the one which renders with this issues. infact it was doing it most of last week. Id export a couple of times, and then go to this timlineline and have issues. Exact same setup, just different size. Slighly too many variables to work it out what could be cuaseing that glitch. it's only been with timeline/project i'm hasving issues. The sequence is made up of images and .mov/.mp4 with pro res 4444 XQ, AVC1. MacPro 2019 OS12.5 3.2Ghz 16 core 192gb RAM AMD Radeon Pro Vega II
... View more
‎Jul 26, 2022
09:15 AM
Anyone else seeing an issue on export. In particual this happens when i'm exporting a 9x16 video - and i manage to fix it by quitting AE and relaunching. I've tried to purge cache and that doens't fix it, it's solely when i shutdown the app and restart. These exports are ProRes 422. Attaching a grab of what comes out. the previw in AE also doesn't show this when it's rendering. Only the exported file. The green isn't in the project, and it has squashed the actual content of the export. Cheers David
... View more
‎Jun 24, 2022
01:45 AM
Plot thickens it actually does it on my MacBook Pro also running the oatest version. Especially when the comp is in full resolution. So has actually nothing to do with the display.
... View more
‎Jun 24, 2022
01:38 AM
Just to add, the issue is only when the display is in a scaled resolutions in its full 6k the issue doesn't exist. And when I force the display into anything over 3k it also doesn't exist. But the default for display and anything lower is terrible.
... View more
‎Jun 23, 2022
01:29 PM
i've been out of the loop in here for a while. But today my Mac Pro udpated to 22.4 and it seems when i'm scrubbing the timeline my content is juddery. which i've never seen before. it's also not doing this on my MBP running the same version. What's annoying is i've also just changed my display to the Pro XDR and wonder if there is something there doing it. Any advice most apprecaited. Cheers
... View more
‎Apr 01, 2021
01:50 PM
I only intended to scan through the video - alas i watched the whole thing. Very inciteful. Amaing work to you and the team for getting us all to this incredible point. The improvements in performance are really, just fantastic. I actually worked on and delivered 3 live projects last week, going to the beta to render the projects, because the improvement was so valuable to me, on a very tight turnaround, and very real deadline.
... View more
‎Mar 31, 2021
11:05 AM
Re-run the test to see if any more inporvements. Mac Pro 2019 AE BETA - 18.2.0 - Build10 16 core 1x AMD Radeon Pro Vega II (32gbRAM) 192gb Ram Mac OS 11.2.3 gpu acceleration (metal) Multiframe: 4min 40sec (10 seconds faster) Singleframe (with Metal): 12min 30sec (slightly slower)
... View more
‎Mar 24, 2021
09:43 AM
nope not on windows - on a mac.
... View more
‎Mar 24, 2021
09:14 AM
Res is half, scale is 25% as it's a pretty hefty project im on (4000x4000px) haven't tried playback at 100% and full res as it'd barely play at all for me. Mac pro 7,1 16C 192 GB 2933 MHz DDR4 AMD Radeon Pro Vega II 32 GB
... View more
‎Mar 24, 2021
03:24 AM
Hey guys, Not sure if this is related, but is anyone else having an issue when you playback (spacebar) I hit it and it plays my timeline, but i struggle to stop it playing. Escape nor space manage to. Eventually after hitting escape about 5 times it will stop, but very laggy playback too, the playhead jumps like it's catching up. Only really in the latest update: 18.1.0 (build 34)
... View more
‎Mar 18, 2021
02:39 PM
1 Upvote
Submitted a few yesterday. Hopefully helpful 🙂
... View more
‎Mar 16, 2021
04:02 PM
Mac Pro 2019 AE BETA - 18.1.0 Build 28 16 core 1x AMD Radeon Pro Vega II (32gbRAM) 192gb Ram Mac OS 11.2.3 software only Multiframe: 5min 25sec gpu acceleration (metal) Multiframe: 4min 50sec Singleframe (with Metal): 12min 11sec Incredible results. I tried a live project i'm on at the moment. In public release of fully upto date AE an export takes over a 1hour 10mins. This in BETA stopped at 69%. Not sure why, but it just couldn't complete.
... View more
‎Mar 10, 2021
02:06 AM
1 Upvote
It's hillarious. Every time there is an update, my Mac Pro 7,1 16 core with 192gb RAM and the pro vega GPU gets slower. HOW is this possible that you are releasing updates and it's making my system run slower that it did yesterday on the same sodding project. Does no one there test this. I'm fed up fo paying you for a service which gets worse and worse. AGH
... View more
‎Jan 15, 2021
09:33 AM
It's a bug with AE, from what i can deduce. I've installed the beta of AE and it's closer, but still not there. You can see here how it differs. Baring in mind these images all have the same colour space.
... View more