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Bug in creating post: conversation type

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Community Beginner ,
Aug 15, 2022 Aug 15, 2022

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Switching between 'discussion' vs 'bug' vs 'idea' loses the the text I'd written in Details

 

HINT: TEST SOFTWARE

Bug Fixed

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correct answers 1 Pinned Reply

Adobe Employee , Oct 31, 2022 Oct 31, 2022

Good news! As of today, this bug has been fixed. Thanks again for providing the feedback.

Status Fixed

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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Choose the correct sub-forum first (discussion, bugs, ideas).

Type your question/remarks.

Hit the blue Post button.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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It's not Adobe's software. You'd have to yell at Khorus for that.

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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No bug that I can see. Posting works fine for me from latest Firefox.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Aug 21, 2022 Aug 21, 2022

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@MrGiff -- thank you for relaying this feedback. I'm really sorry that you lost all the text you'd written when switching the conversation type. That is so frustrating.

 

This is an existing quirk with the Khoros software that we're aware of and following up with the platform to address. We are also looking into customizing the flow entirely so we can address it ourselves. I'll keep this thread updated on where we land.

 

FWIW (and to be clear this is not an excuse), we try to avoid these scenarios from happening by utilizing a warning prompt before the type is switched, as shown below:

davidwang_0-1661114383124.png

 

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Adobe Employee ,
Aug 29, 2022 Aug 29, 2022

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Hi all -- we're currently investigating a fix to improve this feature. Will provide another update when we learn more.

Status Investigating

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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quote

Switching between 'discussion' vs 'bug' vs 'idea' loses the the text I'd written in Details

 

HINT: TEST SOFTWARE


By @MrGiff

 

Seen this too.

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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LATEST

Good news! As of today, this bug has been fixed. Thanks again for providing the feedback.

Status Fixed

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