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Participating Frequently
October 19, 2010
Answered

Change my display name

  • October 19, 2010
  • 6 replies
  • 6928 views

Hi Adobe.

I'd like to change my display name but it seems to be locked out in the options.  I see this as a privacy issue.

If you cannot change the screen name could you please completely remove my forum account please?

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    This topic has been closed for replies.
    Correct answer Sil.C

    Flash news! You can now request your username change by replying to the name change thread here 🙂

    6 replies

    Sil.C
    Community Manager
    Sil.CCommunity ManagerCorrect answer
    Community Manager
    March 9, 2020

    Flash news! You can now request your username change by replying to the name change thread here 🙂

    LinSims
    Brainiac
    February 29, 2020

    I can help, but so can any ACP or MVP. It's not necessary to ask me in particular.

     

    Your name change probably won't take effect until sometime Monday, though, since most employees are going to be off for the weekend.

    dcmoreni
    Inspiring
    March 3, 2020

    Hi Linsims! So how is the best way to ask to change our "forum screen name"?
    Any specific email?
    Thanks!!

    LinSims
    Brainiac
    March 3, 2020

    Just post a thread here in Community Help. Or post it as a response to this message and someone (maybe even me!) will pass it along to The Powers That Be.

    gpollacchi
    New Participant
    February 29, 2020

    Hello linsims,

     

    My Support Community Screen Name is: guillermop81478500, but my Adobe screen name is: gpollacchi. I don't seem to find a place where I can change guillermop81478500 to gpollacchi. Can you help? The username that I want to keep is: gpollacchi. Thank you !

    Inspiring
    October 19, 2010
    Participating Frequently
    October 19, 2010

    Actually this isn't true; you have 2 'screen names', you have a Forum screen name and an Adobe screen name (confusing huh?).  They're seperate and only the Adobe one is editable; changing that has no effect on the Forum screen name.

    I had the same arguement with customer services - clearly because all they are able to do is regurgitate the FAQ.  Eventually I had to have the problem esculated (after an hour - really) and they changed it at their end.

    You can have a different screen name under your 'Forum profile' and your 'Adobe profile', but you can only edit your Adobe profile screen name.

    I appreciate normally this isn't an issue, and in most cases changing it is trivial; but this was simply a privacy thing.

    Thanks for the help anyway.

    Participating Frequently
    October 20, 2010

    iheartpie wrote:

    Actually this isn't true

    What in the FAQ I linked to isn't true according to you?


    That whole FAQ post.  I'm guessing it's out of date, or whoever wrote it was as misinformed as the customer service rep I spoke to for an hour trying to resolve the issue.

    As I said, the Forum screen name and Adobe screen name are seperate; feel free to go and change your adobe screen name and watch in wonder as your forum screen name remains the same and uneditable.

    Click on your name at the top of the page ('welcome, XXX'), on the right you'll see 2 links.  'Edit forums profile' and 'Edit Adobe profile'.  The directions in the FAQ post direct you to the 'Edit your Adobe profile' page (just through a different route) where you can see an editable field for your screen name.   Go through to the forums profile page and you'll also see a screen name which may be different to your Adobe screen name, and is completely uneditable.

    The two don't appear to be linked at all (which is completely contradicotry to the FAQ post).

    I hope that helps.

    Claudio González
    Brainiac
    October 19, 2010

    In my opinion, allowing users to change their screen names at will would lead to undesirable misunderstandings and confussions.

    And I think that accounts are never removed. If you don't want to use one, you simply stop using it. No other user will be able to use it anyway.

    Participating Frequently
    October 19, 2010

    If I stop using my account it doesn't remove ties to me.

    In this case my name is attached to my account (which admitedly isn't a big deal but something I'd like to change).  Although it's not quite a case for the  Information Commissioner it is bad privacy to not anable you to change your public persona or alternatively to remove your account and content you've provided.

    October 19, 2010

    You can change your screen name. If you get the answer the name you want is being used (and you are positive it is not - do search) then enter a temp name, then change the temp name to what you want.  Quirk in the system, but it worked for me.

    Participating Frequently
    October 19, 2010

    Not sure I quite understood your reply; however I did manage to find an input deep in the settings (even though on the edit section it doesn't allow screen name changes).  I changed my screen name however it doesn't seem to affect anything, old posts nor new.  And the welcome message at the top of the site still says 'Welcome, [removed]'.

    It seems Adobe are as good at making forums as they are software.