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I
iheartpies
Participating Frequently
October 19, 2010
Answered

Change my display name

  • October 19, 2010
  • 6 replies
  • 6928 views

Hi Adobe.

I'd like to change my display name but it seems to be locked out in the options.  I see this as a privacy issue.

If you cannot change the screen name could you please completely remove my forum account please?

n

      This topic has been closed for replies.
      Correct answer Sil.C

      Flash news! You can now request your username change by replying to the name change thread here 🙂

      6 replies

      Sil.C
      Community Manager
      Sil.CCommunity ManagerCorrect answer
      Community Manager
      March 9, 2020

      Flash news! You can now request your username change by replying to the name change thread here 🙂

        LinSims
        LinSims
        Brainiac
        February 29, 2020

        I can help, but so can any ACP or MVP. It's not necessary to ask me in particular.

         

        Your name change probably won't take effect until sometime Monday, though, since most employees are going to be off for the weekend.

        dcmoreni
        dcmoreni
        Inspiring
        March 3, 2020

        Hi Linsims! So how is the best way to ask to change our "forum screen name"?
        Any specific email?
        Thanks!!

        LinSims
        LinSims
        Brainiac
        March 3, 2020

        Just post a thread here in Community Help. Or post it as a response to this message and someone (maybe even me!) will pass it along to The Powers That Be.

        gpollacchi
        gpollacchi
        New Participant
        February 29, 2020

        Hello linsims,

         

        My Support Community Screen Name is: guillermop81478500, but my Adobe screen name is: gpollacchi. I don't seem to find a place where I can change guillermop81478500 to gpollacchi. Can you help? The username that I want to keep is: gpollacchi. Thank you !

        J
        Jochem van Dieten
        Inspiring
        October 19, 2010

        How do I change my name or screen name?

        I
        iheartpiesAuthor
        Participating Frequently
        October 19, 2010

        Actually this isn't true; you have 2 'screen names', you have a Forum screen name and an Adobe screen name (confusing huh?).  They're seperate and only the Adobe one is editable; changing that has no effect on the Forum screen name.

        I had the same arguement with customer services - clearly because all they are able to do is regurgitate the FAQ.  Eventually I had to have the problem esculated (after an hour - really) and they changed it at their end.

        You can have a different screen name under your 'Forum profile' and your 'Adobe profile', but you can only edit your Adobe profile screen name.

        I appreciate normally this isn't an issue, and in most cases changing it is trivial; but this was simply a privacy thing.

        Thanks for the help anyway.

        I
        iheartpiesAuthor
        Participating Frequently
        October 20, 2010

        iheartpie wrote:

        Actually this isn't true

        What in the FAQ I linked to isn't true according to you?


        That whole FAQ post.  I'm guessing it's out of date, or whoever wrote it was as misinformed as the customer service rep I spoke to for an hour trying to resolve the issue.

        As I said, the Forum screen name and Adobe screen name are seperate; feel free to go and change your adobe screen name and watch in wonder as your forum screen name remains the same and uneditable.

        Click on your name at the top of the page ('welcome, XXX'), on the right you'll see 2 links.  'Edit forums profile' and 'Edit Adobe profile'.  The directions in the FAQ post direct you to the 'Edit your Adobe profile' page (just through a different route) where you can see an editable field for your screen name.   Go through to the forums profile page and you'll also see a screen name which may be different to your Adobe screen name, and is completely uneditable.

        The two don't appear to be linked at all (which is completely contradicotry to the FAQ post).

        I hope that helps.

        Claudio González
        Claudio González
        Brainiac
        October 19, 2010

        In my opinion, allowing users to change their screen names at will would lead to undesirable misunderstandings and confussions.

        And I think that accounts are never removed. If you don't want to use one, you simply stop using it. No other user will be able to use it anyway.

        I
        iheartpiesAuthor
        Participating Frequently
        October 19, 2010

        If I stop using my account it doesn't remove ties to me.

        In this case my name is attached to my account (which admitedly isn't a big deal but something I'd like to change).  Although it's not quite a case for the  Information Commissioner it is bad privacy to not anable you to change your public persona or alternatively to remove your account and content you've provided.

        A
        Anonymous
        October 19, 2010

        You can change your screen name. If you get the answer the name you want is being used (and you are positive it is not - do search) then enter a temp name, then change the temp name to what you want.  Quirk in the system, but it worked for me.

        I
        iheartpiesAuthor
        Participating Frequently
        October 19, 2010

        Not sure I quite understood your reply; however I did manage to find an input deep in the settings (even though on the edit section it doesn't allow screen name changes).  I changed my screen name however it doesn't seem to affect anything, old posts nor new.  And the welcome message at the top of the site still says 'Welcome, [removed]'.

        It seems Adobe are as good at making forums as they are software.

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