Profile Photo Does Not Update

[KR Ship]

Hello,

I'm new to the Adobe Community. I've added a photo to my account profile, but it does not update. I get this message:

but the photo never propagates. Is there something else I need to do?

[John T Smith]

I'm not sure if this is still true, but I once read that an employee has to approve a profile picture before it will show... this after some users were trying to use nude pictures

[LinSims]

😲🤯

[Nancy OShea]

Yes, @John T Smith is right.  An Adobe Employee must approve your profile image.  It sometimes takes a day or two.

[Sil.C]

I think photos had to be approved when we were in the previous forum software, but not anymore.

@KR Ship have you tried changing the format of the image? What about using a different browser as well?