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Profile Photo Does Not Update

New Here ,
Dec 01, 2021 Dec 01, 2021

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Hello,

 

I'm new to the Adobe Community. I've added a photo to my account profile, but it does not update. I get this message:

2021-12-01 11_45_26-Adobe Account — Mozilla Firefox.png

but the photo never propagates. Is there something else I need to do?

 

KR - A retired dude trying to learn PS 2022, PSE 2022, and Affinity Designer
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Community Expert ,
Dec 01, 2021 Dec 01, 2021

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I'm not sure if this is still true, but I once read that an employee has to approve a profile picture before it will show... this after some users were trying to use nude pictures

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Community Expert ,
Dec 01, 2021 Dec 01, 2021

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😲🤯

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Community Expert ,
Dec 01, 2021 Dec 01, 2021

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Yes, @John T Smith is right.  An Adobe Employee must approve your profile image.  It sometimes takes a day or two.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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I think photos had to be approved when we were in the previous forum software, but not anymore.

@KR Ship have you tried changing the format of the image? What about using a different browser as well?

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