Using the Community

Any reason why one can't create an "Idea" using the above pull down menu?ThanksT

    Why is my full name showing and not my screen name?

the forum speed to around zilch.On some occasions - although these are very rare - the speed of the forums is approaching a third rate Middle African site that uses century old servers connected over dial-up modems, but most of the time it is even slower with the Adobe forums.I know you have no intentions to improve the speed of the forums, because why spend money on something as stupid as forums now that Technical Support is almost non-existent.Why don't you close the forums altogether? You have your rental income, so why spend time and money on something that vaguely resembles something called user support.When are you going to pull the plug?

I spend a fair amount of time on the forums answering questions. My usual workflow is to open something like the After Effects > Discussions then hold down the Cmnd key to open threads in a new window. This is now completely broken. The new tab opens but you get this message:If you copy a link from a discussion and paste it in a new browser window or even the current browser window you get the same thing. Even if you open a thread and copy and paste the url for that thread in a new window or tab you get the same error. This is happening on all 3 machines that have upgraded to Safari 8.0.2 but it didn't start on December 14 when I ran the update, it started today. Something changed on the server today, January 5, 2015, that is causing this problem. The problem does not exist on Google Chrome or Firefox.I hope this can be resolved. Safari is my go to browser and I don't want to start using Firefox or Chrome for anything but compatibility testing.If you have Safari try copying and past

According to Speedtest.net by Ookla - The Global Broadband Speed Test my download speed is 59+ Mbps and upload is 6+So something is going on with the forum software and/or servers to cause extreme loading slowness

I just can't even get in. I click and click and click on "Ask the Community," and, nothing happens. This has been going on for weeks.

I purchased CS6 Web Design Premium at my college last spring and now they switched from Dreamweaver to Muse.  I need to find out where to purchase Muse CS6.  I do NOT want to use CC for to many reasons to list.

On forums discussions my full name is displayed instead of my screen name.  How do I correct this.  I do not want my full name on display. My screen name is entered on my profile.

Using Firefox and then Safari, my reply is blocked:

ive just added my profile to this forum platform and unless im mistaken my name is in full visible instead of my callname .even when im select only visible for me in my profile settings and use the preview button i still see my name instead my callname.How do i fix this?edit: some one reacted on one off my post and he was nameing me correctly, Spike29, so problably is the pre viewer function in the profile edit box incorrect.And the fact that im seeing my name instead of my callname in every action when im logged in makes it very confusing.Maby its smarter to have when logged in only display the callname to the profiel-owner and other users so there is no confusion about what's visible or not.Het bericht is bewerkt door: Peter Kaat

While searching for a solution to an Adobe Reader issue, I noticed that the 'asked by' dates in the search results were invalid.  I'm attaching a screenshot.  Just wanted to let someone know.  I tried a few other products but the searches do not show the same type of results.

A response that I supplied yesterday did not appear until today and one that I sent in about an hour ago still does not appear although if I go to Inbox and Activity it appears there. (The one I entered a little while ago is Photoshop distorts images when transformed . The one that took a day for the Forum to post is Cropping a complicated image from a complicated background?  Both are in the Photoshop Forum. How can I correct this?@

Why is it that when logging on to these forums, the checkbox for staying logged on is turned on by default?  It doesn't even check a cookie or preference to determine the state of the checkbox - it just automatically is switched "on".This is a security issue.  It doesn't matter if the user is logging on from their own private computer, or from a public computer, this is a security issue that should be addressed.^_^

Why are ZERO replies being shown for the thread linked below in the topic index page ("Content") ?Settings for WF-7610 printerTwo of my replies are indeed there, another one just vanished.

As of yesterday evening I was finally able to log in after having been locked out of these forums for upwards of a week.During that time I tried several times to clear all Adobe and Jive cookies (which ultimately meant I needed to supply credentials to log into several other forums again as well).  At this point I have coded a batch file that will find and delete cookies that contain the strings "Adobe" or "Jive".  Why did I need to do that?  To this day I've never needed to do so to continue to access ANY other forum.I'm computer savvy; I know how to recover from problems.  But I'm imagining mere mortals repeatedly getting those "There was an error" responses from their browser.Does anyone care that the forum, where good, smart people help do Adobe's support job for free, basically doesn't work - locking people out essentially permanently?-Noel

So it seems that Adobe has once again chosen to go the route of not even giving an opt-out option for whatever 'software' they bundle their Adobe Flash update with. I fail to see how this practice creates anything but mistrust for these products from a consumers perspective. Having worked in  IT and having had to deal with questions like "Why is my browser changed/messed up?" or "Why did X show up on my computer and is now spamming me to buy something?" it's frustrating knowing that in many cases it's large companies that are to blame. In this case it seems even more calculated coming right after a major holiday when inevitably more PC's and more inexperienced users enter the market.I personally will never use McAfee or Google Chrome or (heaven forbid) Ask.com related software if this is how they intend to do business. I'd like to think that large businesses like Adobe would have better marketing strategies for their sponsors that don't create dissent and distrust among consumers.

Hi,I don't know where to pose these questions. I'm going nuts with these forums, specifically the InDesign forum. I've sent multiple emails to "forums@adobe.com," but, nobody responds.I have to close down Safari and go back in three or four times before I can get the forum link to work. It's just dead there.I no longer get email notifications when someone has answered a question I posed. I have to manually go into the forum every half hour or so to see if anyone's responded. The forum used to be much "healthier" in that regard. I was always notified when I got a response from anyone.I opened a discussion yesterday. But, today, there's no way for me to continue or see that discussion anymore. Only the most current discussions are shown. And, there's no visible way for me to see any "old" ones.Thanks,Peter

Is the glacial pace of this forum and other sites like Facebook  during the last several hours visible to others?  We're seeing timeouts b all the time.Is this the result of another cyber attack launched from N. Korea?  Spooky.

hello,can someone please explain if we can access our previous threads in the forums?we used to be able to see all the threads that we created and/or commentedthanks for any help, cheers, j

I have noticed that when I post a question or discussion item to one of Adobe's Forum Communities, I am identified as the author of my post by my actual legal name, not by my Screen Name that I set up in my profile when I registered.  The same applies for the posts of others--they are identified by their legal names, not their screen names.  What is the purpose of the Screen Name we set up when we registered, if not to shield the identity of the individual from others reading the post, if that person does not want to have their true identity publicly disclosed in, or publicly associated with the post?  If I sign my post using my Screen Name, but then it is identified with my legal name when I post it, what good does it do to have a Screen Name?  Is there some way to have the software not use my legal name, but identify my posts by my Screen Name only, if I so choose that option?  (Of course, Administrators at Adobe can always (presumably) identify the (real nam

I have a lot of problems trying to communicate with the customer service support. I paid my subscription via paypal and was told that because of that there was a two day delay for me to use the apps. I asked them why they didnt say that upfront, the lady called sumola cant answered. I ask her can i then cancel the subscription, she then said that she cant do it as it is in process and if i want to she will need to escalate it. I said Forget it, and guess what, sumola went ahead to cancel my subscription!!! my goodness..it is so bizarre that i am wondering do they understand english??? or i am speaking gibberish that nobody knows what i am talking about. Totally lousy customer support.Anybody has similar experience? Coz the customer support is really so very lousy i am wondering is it me alone who is experience this or it is universal??

There are numerous posts showing under the "inbox and activity" tab.I don't know how to delete these and have no idea why they are there.Can someone explain this to me? I did go through the HELP pages and still don't understand.Thanks,vince

Has anybody noticed that there is a considerable delay in seeing posts in Creative cloud forum.  I was posting some replies to questions and there were no replies when I started but after I have posted the reply, I notice that John Smith has already replied.  This happened about 4 or 5 times today.  Looking at the time of John's posts, some where 30 minutes before mine.So why is this delay?  i try to avoid duplication of replies (unless the reply is different from what has already been posted) but it is just not working here.

Sometimes, instead of a simple discussion about the better is voting for or against. There is a lack of utility in this forum. Sometimes we do not have the strength to write the same thing and the same thing, just give my voice.Best Regards.

Forum current instruments do not work or are not understood or bright to use for people. example:Re: _How do I rotate the view in Ai?and 13 000 views leter:Re: _How do I rotate the view in Ai?