Account, Payment, & Plan

I canceled my Adobe subscription before the 7 days and I still got charged

I want a refund to my credit card

Hi, I have cancelled my plan on the adobe subscription well before the deadline. However,  I received an email that the payment failed wherein they are charging me to my account despite the deletion of the subscription. I will provide the screenshots of it through the email which I would assume that it was already a sign of cancellation of adobe subscription as well as the recent email on the payment failed.The first picture stated that they have processed my cancellation for Adobe. However, I have received today through email that there is a billing issue on my account despite the fact that I have cancelled the subscription for about a week ago. Thank you  

Hi! I just got this email from mail@email.adobe.com, and I'm not sure if it's a scam. Anyone have any input? I have NOT clicked the link in the body of the email.

I have a mental disease called Alzyerms disease and need telephone assistance. please call me at 613-834-2635 Earle Rheaume earleb@bell.net 

I would like to cancel my 7-day subscription. The 7-day trial period has ended, and I am trying to cancel my subscription, but I am being asked to pay a cancellation fee.I do not wish to continue with the subscription, and I do not want any money to be charged to my card. Could you please help me cancel my subscription without any additional charges?If you are unable to assist me, could you please provide me with an email address or contact details for someone who can help me cancel it?

Hi everyone,My Adobe Creative Cloud annual plan (paid monthly) renewed on July 13, 2026. When I try to cancel, Adobe shows an early cancellation fee of ₹8,339.65.I have a few questions:Is there any way to cancel without paying this fee? If I change my payment card or remove my current card, will that avoid the cancellation fee? Has anyone successfully had the fee waived by contacting Adobe Support?I'd appreciate any advice or experiences. Thank you!

I signed up to the adobe pro trial and forgot to cancel it. I literally never use it. I saw the charge today and was reminded to cancel it. I come on to the site to attempt to cancel and am told I'll be charged almost 60 quid for an 'early cancellation' even though it's a monthly subscription!! How is this legal? It's a monthly subscription and it's really not clear that there will be extortionate charges if you want to then cancel the product (that you've never even used).I'm completely appalled and will never use this product again. Has anyone else experienced this?! Is there any way to stop the money coming out of my account? I really can't affort it... 

I have paid for adobe over a year and want to cancel as my University provides it for us. Its saying it is £181 to cancel which doesn’t make sense as i paid for the year i agreed How do i solve this

Hi there,   I'm just writing this post to alert other people that might be researching to get the Student Plan that provides access to all apps. Not writing this to provoke any bad feelings; just hoping that if someone googles the plan this discussion will come up so they will be aware of the fine print.    ***    Adobe advertises this as an amazing discount to students that gives them access to all the apps for just $20 a month. And that is a great deal! Until you realize what is actually going on.    In my case, I have never used Adobe. I was considering using Photoshop for some light photo editing that I wanted to experiment with. I went on to just purchase a Photoshop plan, but as I was looking they advertised that if I was a student I could try ALL the apps for just $19.99. The Photoshop was $19.99 a month VS all the apps for $19.99 a month. I thought, well hey isn't that cool. I'll probably only ever use Photoshop but it would be fun to maybe gi

cancel my free trial 

Hi everyone,I subscribed to an Adobe annual plan (billed monthly), but I didn’t realize it was a one-year commitment.Now I want to cancel it, but Adobe wants me to pay about 120 euros as a cancellation fee.I’m a student and I really can’t afford that right now. I don’t use the apps anymore.Has anyone managed to cancel their plan without paying the fee? What should I tell Adobe support to make them cancel it for free?Thank you so much for any help 🙏

Hello,  I putchased a standard Acrobat Standard Membership found that this did not allow me to do what i needed so then purchased a Acrobat Pro Membership thinking that this would cancel my subscription to standard which it did not. I've noticed I'm now essentially being double charged each month.  I no longer have a need for either product and would like to cancel but am being told I need to pay a cancellation fee if I cancel before one year. Given this I would be happy to continue with the Acrobat Pro Membership but cant believe this would mean I have to pay a cancelation fee on the Acrobat Standard Membership!  I would like to be able to speak with a customer services representative to find a solution here otherwise I will just cancel both subscriptions and I can't say I would be inclined to use Adobe products again.  Does anyone have any advice? Thank you!

Hello,About 12–13 days ago, I started a 7-day free trial of an Adobe plan (“Annual plan, paid monthly”). Unfortunately, I forgot to cancel the trial before it ended. After the trial expired, Adobe tried to charge my account, but the payment did not go through because there were not enough funds.I was unaware that a charge would be made automatically after the free trial ended. Right now, I’m unable to cancel the plan from my account settings because it says I need an active subscription — but I would like to avoid the payment being processed or the subscription being activated.I also haven’t used any Adobe products or services since the free trial ended. Could you please help me cancel this plan and make sure no charges are made to my account?I understand there might be a cancellation fee for annual plans, but I would really like to avoid that if possible. I also understand there is a 14-day refund policy, so if the payment has already gone through, I would appreciate your help in gett

I wanted one month of adobe Illustrator and InDesign. Apparently I am on the hook for a year contract. I am paying about $50 a month I do not have and cannot afford $200+ cancellation fee. I know there is a class action lawsuit going on again since march, but I am 2 months away from literally filing for bankruptcy. How can I get out of this?

I desperately need to speak with an agent to transfer my account without cancellation fees due to my relocation.

Hi everyone! Could someone please help? Why can't I cancel my monthly Adobe subscription? It's time to cancel, but why is it charging a termination fee? I can't believe they designed the system this way.

Where can I go to cancel the subscription for Adobe I didn't sign up for it 

Design a modern and user-friendly Qibla Finder interface that helps Muslims easily find the direction of the Kaaba. Focus on a clean layout, an interactive compass, clear location permissions, accurate direction guidance, mobile responsiveness, and a simple, accessible user experience. Use a minimal Islamic-inspired design with elegant colors, intuitive navigation, and a responsive layout.

Hi,I have the annual subscription with monthly payment. (I pay 36,59 euros)On the 18 of March 2026 it expires one year, in that date i continue to pay that amount with the same subscription?So i have another annual subscription with monthly payment till 2027? Thankssorry for my english

I downgraded my Adobe subscription because I no longer use much of the apps, however, I noticed I was billed with the amount of my previous subscription even though i was refunded?! I checked the Ai assistant and it showed me this..Then i checked my bank account and i was billed extra 3,376.63 on the same day? Please help me i cannot find where to file a ticket? 😭 

Hi everyone,I need help resetting my license activation. A year ago, I purchased an Adobe Acrobat license, activated it on my PC, and it had been working perfectly until yesterday.My motherboard suddenly failed, forcing me to replace it. Because of this hardware change, I had to format my drive and reinstall Windows. Both Windows and Microsoft Office reactivated without any issues, but I am unable to validate my Adobe Acrobat license.When I try to use it, the system doesn't allow me to validate the activation. I have already tried to remotely deactivate the license from my old device via my Adobe account dashboard, but the system is not allowing me to do so (likely because the old hardware profile is now inaccessible).Could someone please guide me on how to get this license reset or unlinked from the broken motherboard?Thank you in advance!

Hallo liebes Adobe-Team, ich hatte am 24. Oktober 2022 das Testabo begonnen und versehentlich vergessen zu kündigen.Folglich wurden mir 55 Euro berrechnet, was ich aber hingenommen habe.Als ich dann heute fristgerecht kündigen wollte, stellte ich allerdings schockiert fest dass es automatisch zu einem Jahresabo verlängert wurde. Somit sollte ich im Fall einer Kündigung eine Ausgleichszahlung in Höhe von 106 Euro bezahlen.Da ich Studentin bin wollte ich ohnehin das Abo über meine Hochschule abschließen und habe darauf hin den Support kontaktiert. Dort wurde mir zugesichert, dass mein privates Abo kostenfrei gekündigt wird sofern ich das Abo über meine Hochschule abschließe. Ich sollte mich jedoch melden, sobald ich es über die Hochschule abgeschlossen habe. Also schnell über die Hochschule gebucht ...Nachdem ich mit dem Support erneut Kontakt aufnehmen wollte, musste ich feststellen, dass dieser seit 20 Minuten nicht mehr erreichbar ist.Daher möchte ich hier meinen Kündigungs-/Wech

A few weeks ago I wanted to convert pdf bank statements to csv, and downloaded some stuff from Adobe to do this. Nothing worked satisfactorily, so, when I saw that was the case I cancelled everythng I downloaded within a couple of days to avoid any charges. However, I’m getting notifications that my Credit Card number is incorrect and I cannot contact Adobe anymore. The charge refers to Acrobat Pro of which I’ve had in varioue iterations for more than 20 years. I bought that when I could and it works just fine. So, I’m resisting updating my CC details as I’m not keen on adding any charges for my Adobe stuff, including Acrobat Pro. I’m not aware that my current Acrobat has been updated - Version 10.1.16.13 and there doesn’t seem to have been any attempt to update it. I’ve written to Adobe about this when I could expaling all the above but had no response.  Any suggestions would be appreciated. Thanks, Grant

If i started my 7 day free trial on the 8th and its written it’ll end on the 15th does it mean it end right on the 15th immediately or??