Account, Payment, & Plan

My subscription is renewing and Adobe keeps attempting to charge my card, but there is no option to cancel the subscription in my account. Please cancel my subscription immediately and stop any further payment attempts.

I feel I was scammed into paying for this. You sign up for a $4.99 trial and now they charge me $4.99 per month plus $21.99!! Now I cannot cancel for a whole year? And there is no support to tell them they are taking advantage of people and I have no one to contact? I will never recommend this service to anyone. You think you are signing up for a trial and now you are locked in paying for a year!!

Hello Adobe,I started a free trial to try out a few features, ended up not requiring a subscription anymore and therefore cancelling. I have no still been charged an auto renewed subscription. And cancelled but have been told I will be charged $150+ for cancelling early for something I haven’t even used.Could you please help me with obtaining a refund for this subscription. Thank you in advance!Kind regards,Chandler

I have tried to cancel this subscription, Adobe have been hitting my account for unknown additional subscription costs for additional AI support, obviously a small print scam they are using to ride ordinary and unsuspecting people, I notice a large withdrawal made by Adobe and immediately reported the incident to my bank. After the last large payment was withdrawn from my account on the 25th of May 2026 I had no access to use any of Adobe reader with I had looked for originally, I had to revert back to my pdf viewer Luckily for me they did as there was another attempt shortly afterwards.  Seeing I had been more than likely scammed an I could not find the subscription on my Google account, or any correspondence from the fake website, this has left me feeling quite embarrassed, I contacted my bank again and they immediately blocked any attempts of fraudulent withdrawals from my account bank card and made me aware of the dangers of entering into fraudulent subscriptions with my bank card.

I signed up for a free trial and now I can't cancel it and I'm being charged for this membership that I haven't even used. I can barely pay for food and adobe wont let me cancel this insipid membership. 

Hi! I’m hoping someone can help me figure out how to cancel an Adobe free trial before I’m charged.I previously had access to the full Adobe Creative Cloud suite through school  while I was a student. That access has since ended. I was trying to make sure I could access/back up some of my files, so I created an account/profile and started a free trial for an Adobe Creative Cloud for Enterprise/Teams annual plan. I personally started the trial and entered my own payment information.The problem is that I cannot find any way to cancel it. When I go through my Adobe account, there is no option to cancel the plan. When I try to access the Adobe Admin Console, it says that I do not have access and that I need to contact my administrator.I’m confused because I am the person who started this new trial and entered the payment information, so I don't know who the "administrator" would be. I’ve also tried going through Adobe Support, but it continues to direct me to contact my administrator, so I

I had canceled my subscription on my phone app and was still charged the money. I was given an automatic refund but it was takwn away. Id like a refund 

I signed the free week plan but than the week ended and I forgot to cancel it and they discounted on my bank account, Can I be refunded? 

I have been using adobe lightroom 1 tb plan for past few month, due to payment failure my plan got suspended, i updated the payment plan and it does gets updated successfully, but i still see billing issue warning on my adobe account page and my plan isn’t resuming either. It is quite frustrating, pls help.

I received this email from a fake Adobe site that I need you to look into: 

I have purchased an student early paln of photoshop for 1 year by paying 2 rs but there is some mandate pay of 2399 and i am not understanding what is that for pls explain 

Has anyone else paid for a month thinking they were on a monthly plan, canceled, then had another invoice paid, then warned about an early cancellation fee without their permission?

Hi everyone,I’m hoping someone here has experienced something similar and can help me understand what is actually happening with my Adobe subscription.I have an active Creative Cloud Pro subscription. When I go to Manage Plan → Cancel your plan, Adobe gives me:“An error occurred. Please try again.”I’ve tried the cancellation process multiple times, but I keep getting the same error.I then contacted the Adobe Virtual Assistant and specifically asked whether there is currently a payment being processed or whether I have an upcoming renewal.The assistant replied:“Creative Cloud Pro (active)”“Aug 12, 2026 Subscription Fee 7.9 USD”“You have no upcoming charges.”I also have an Adobe invoice showing: Creative Cloud Pro $7.90 Invoice date: 12-Aug-2026 Service term: 12-Aug-2026 to 15-Aug-2026 Payment terms: Credit Card My main concern is that the plan still says Active, even though Adobe says there are no upcoming charges.My questions: Does “You have no upcoming charges” mean that Adobe

1년째 어도비를 사용할 일이 없어 사용하고 있지 않습니다. 작년에 취소하고 싶었으나 취소 수수료 때문에 기다렸으나 시기를 놓쳐 또 다시 자동 갱신이 되었고 이 때문에 또 1년을 기다리게 생겼습니다. 자동 갱신 비활성화 시스템을 만들어 놓던가 해야지 이건 너무한거 아닙니까 일상이 바빠서 시간을 제대로 확인 못하는 사람들은 어떻게 취소 수수료 없이 취소 하라는건지 시스템에 문제가 있다고 생각합니다. 그동안 낸 금액을 환불 해달라고 하지는 않겠습니다. 취소 수수료 없이 플랜 취소 해주세요

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Hi,I subscribed to the Adobe Stock – 10 assets a month + AI Studio plan, which included a free trial starting on July 22.The first payment was charged on July 30. I cancelled the subscription on the same day, and I was informed that I would receive a full refund. I also received an email confirming that the service would end that same day, July 30.However, it is now August 14, and I still have not received the refund.This is becoming very frustrating because I have been trying to contact Adobe directly, but I cannot find a proper email address or live chat option. Every time I try to get help, I am redirected to the FAQs or the community forum.Could someone please explain how I can check the status of my refund or contact Adobe Support directly to resolve this?Thank you.

I want to be able to remove my password as an option to sign in. I find using passkeys to be better protection, especially if there is a data breach that includes my passwords, email, etc.  I noticed when I changed my password, it signed me out of everywhere, when I signed back in it sent a code to my email, but I have Verify with email turned off in my sign in options.If you must have a password,  then please make the next step a passkey as the verification process. I don’t trust emails or sms codes. Another thing, how come passkeys are saved as “Other_Windows_Chrome” that scares me, since I used my phone in a password manager app to save my passkey. Could it at least let us edit this, so we can say Mobile App instead?

Greetings! I would like to ask about my refund. A month has passed but the refund in my account hasn’t arrived yet. I cancelled my subscription the same day it was renewed.

Hello,I want to cancel both my Acrobat Pro and AI Assistant for Acrobat subscriptions. However, my account has a billing issue, and Adobe does not allow me to manage or cancel the plans. I reached the final cancellation step, but the “Confirm cancellation” button remained disabled.I also tried contacting Adobe through the Virtual Assistant, but the chatbot did not respond or connect me with a human agent. I do not want to update my payment method or continue either subscription.Please help manually cancel both subscriptions, stop all future billing attempts, and confirm that both plans have been cancelled.Thank you.

J’zi choisi un abonnement mensuel après l'expiration d'un essai gratuit de 7 jours. Insatisfaite de cet essai au bout de 3 jours, je ne trouve pas dans mon compte comment resilier avant d’être facturée. Merci 

Lightroom ne peut pas s’ouvrir depuis hier, alors que ça marchait précédemment, un message apparait “nous ne pouvons pas vérifier votre abonnement , nous ne pouvons pas accéder au serveur code erreur 10000”

Hi Team,I would like to kindly request a full refund and the immediate cancellation of my subscription.Here is my situation: I am a student, and I only signed up for this trial to complete a quick assignment for my school project. I only used the software for one single day. I was under the impression that it was a 1-month free trial, but I was suddenly charged after just 1 week. My payment method (TnG Wallet) only had RM20, which was deducted, leaving an unpaid balance of around RM85 on my account. Due to this pending balance, the system prevents me from manually cancelling the plan under "Manage Plan". As a student with limited financial means, I cannot afford this unexpected plan. I kindly ask for your help to: Waive/clear the unpaid balance of RM85 Refund the RM20 that was charged Cancel my subscription completely Thank you so much for your understanding and help!

Es evidente que tienen algún botón en el programa Acrobat Reader que te cobra por un servicio de IA sin tu consentimiento. Lamentablemente tuve que darles la información de mi tarjeta para tener la prueba gratuita de Acrobat, pero eso hizo que sin mi autorización me cobren en mi tarjeta un servicio que según ustedes contraté y yo no tengo recuerdo de haberlo aceptado en ningún momento.No dudo que de seguro lo aclaraba en alguna letra muy pequeña, pero es evidente que no está lo suficientemente anunciado. Proceder con una transacción de cobro debe siempre ser notificado como corresponde, aclarando la tarjeta que se usará y el período que se contrata. No sólo por motivos éticos, sino legales, ya que considero que esto se trata de una estafa.Aprovecho la oportunidad para comentar que, si es parte de sus estrategias de venta ofrecer pruebas gratuitas, deberían tener cuidado con el resto de la experiencia de usuario, ya que lo que ganan por un lado lo pierden por otro. Un lector de PDF no e

Hello, I am writing to request a Certification of Tax Residence (CTR) for the Tax Years of 2024, 2025 and 2026 for ADOBE SYSTEMS SOFTWAE IRELAND LTD that issues invoices for our account. This document is required by Romanian tax authorities to apply the Double Taxation Avoidance Agreement. Please provide a digital PDF copy. Thank you in advance. Best regards!