Account, Payment, & Plan

Please stop charging my account even tho I cancelled both fees I keep losing money and its to u guys although I cancelled my fees yet I am getting emails from my bank almost everyday talking about transaction declined although I cancelled all my plans even on the app it says both plans are cancelled and also I want to delete my account but it keeps saying error please fix this issue so I can delete my account and u guys can stop charging my card 

recently i installed app and get a free trial but now my statement shows app deducted monthly payment 160 for 2 times please check this 320 deducted from my account 

안녕하세요.플랜을 학생용 플랜으로 바꾸려고 기존의 플랜을 취소하려고 하니 수수료가 발생한다고 뜹니다. 수수료 없이 변경이 불가능할까요?  2025년 구독료가 중복결제된 것을 발견하였습니다. 결제 건 중 하나는 환불 받을 수 있을까요?  

@Jeff_A_Wright  Hi,I'm having the same problem.A few days ago, I purchased an Adobe Creative Cloud subscription directly from the Adobe website using my Adobe ID: <Removed by Moderator>. The payment was successful, but my subscription never appeared in my account.Here are the issues I'm experiencing:I never received an order confirmation email or receipt from Adobe.My Adobe account always shows "Unable to load package. Please try again."Creative Cloud Desktop doesn't show my active subscription.The Adobe virtual assistant is also unavailable, so I can't contact support via chat.I've tried logging out and logging back in, using different browsers, incognito mode, clearing the browser cache, restarting the computer, and disabling ExpressVPN, but none of these steps solved the problem. Do you have any suggestions?Thank you for your help.

How do you contact a real person at ADOBE. Customer Care is awful. I  took out a free trial last October which I'm pretty sure I cancelled in the requisite time but find I am being charged still. I need to speak to a real person . Any ideas please?

Hi, I have cancelled my plan on the adobe subscription well before the deadline. However,  I received an email that the payment failed wherein they are charging me to my account despite the deletion of the subscription. I will provide the screenshots of it through the email which I would assume that it was already a sign of cancellation of adobe subscription as well as the recent email on the payment failed.The first picture stated that they have processed my cancellation for Adobe. However, I have received today through email that there is a billing issue on my account despite the fact that I have cancelled the subscription for about a week ago. Thank you  

Just tonight my account subscription had been cancelled due to being detected of “fraudulent behavior”. My account subscription was purchased on the official website, using my university’s email, and I purchased a student account during the sale (I got 76% sale for Creative Cloud). It has been 1 month since I made my purchase. I paid my bill and today they also billed me $8, the amount I had to pay each month. The purchase was successful and they billed my card already. And now my account is cancelled right after I paid my buck. I really wanna solve this because I’m on my last subject right now and I can’t lose this account. Does anyone know if there is any problem with this, because I really don’t see the fraudulent behavior. P/s: this account is used on 2 devices, one is mine, one is my friend’s, and the card belongs to my friend as well. I really want to revert this accusation and continue to use my account please.

I WOULD LIKE TO REFUND THE MONEY DEDUCTED TO MY ACCOUNT THAT I DID NOT BOUGHT IT THIS MONTH, IT FEELS LIKE I'VE BEEN ROBBED I PUT MONEY ON MY BANK FOR MY EXPENSSES AND IT JUST DEDUCTED RIGHT AWAY AND WITHOUT KNOWING. ALL I WANT IS REFUND.

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message : We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.I tried to change credit card, also didn't work.So.. I created a new account and tried credit card, also, didn't work.I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I willappreciate this.

My Adobe account was suddenly locked today for "Fraudulent activities," even though I have already paid for a full 1-year student subscription.I contacted Adobe Chat support, but they couldn't resolve the issue. They gave me a US phone number, which I cannot call from Vietnam. Then, they provided a Singapore support number, but due to language barriers, I am unable to explain my issue clearly over the phone.This is a legitimate student account. I have all the necessary official documents to prove it, including my school enrollment information, student ID, school email logs, and the payment invoice (Invoice: AD04786701908EVN).The only reason I changed my login email to a personal one is because I am graduating next year, and my university will revoke my student email access. I did this purely to safeguard my paid account.Can a moderator or support agent here please help me escalate this case and reopen my account? I can provide all verification documents and invoices upon request.

Unfortunately the exact same thing has happened for me and I’ve found this response through trying to resolve the matter.I find this an incredibly deceptive tactic to trick customers into a subscription and would like a refund immediately.

I’ve been texting Adobe via email over the last couple of weeks, but I haven't received a response. Now I can’t cancel my subscription on the website until I change my payment method.

I cancelled my subscription and have been charged twice. Please help!

Hallo,mir wird seit Monaten Geld abgebucht, aber ich habe kein Abo!!! Es läuft über Paypal, das heißt, ich habe keine Kreditkarten Infos. Was soll ich machen?

Boa tarde.A Adobe efetuou uma cobrança indevida em meu cartão de crédito no dia 05 de junho de 2026, no valor de R$220,00. Meu plano anual expirou no fim de Abril, eu desabilitei a renovação automatica e estava com o plano inativo desde então.Porém, no dia 05 de junho, eu fiz login em minha conta para verificar algumas informações e a opção “renovação automátiva” apareceu como ativa, sem eu ter ativado. Eu desativei novamente e após verificar as informações que precisava, fechei a janela.Acontece que a página da Adobe está ativando sozinha a renovação automática, deliberadamente. Eu fiz um vídeo de captura de tela, demonstrando essa falha na página, onde eu inativo a cobrança e após alguns segundos a página ativa novamente, sem autorização.Em anexo, envio o e-mail automatico que recebi em Abril, avisando que a assinatura estava encerrando e a ativação automática não estava ativa. O que comprova que a renovação foi feita sem autorização.Solicito o estorno imediato da cobrança. Caso não

Hello,I am unable to cancel my Adobe Acrobat subscription. In the subscriptions section of my account, I only see the following message:"Unable to load information. An error occurred. Please try again."This happens even when I try using Incognito mode and different browsers.I would like to cancel my subscription effective as of today's date. Please confirm that my subscription has been cancelled and that no further charges will be made. 

I use Dana as my payment and i canot update my subcription because the system wont let me/eror and i cannot use credit/debit card because i dont have both card. i only miss the payment for 6 days

Payment: why do you charge lately twice a month?

Uni gifted us a license for a year. That just ended and normally I should renew it via the site uni gives us. But I recently bought a Logitech mouse and with that came a month of Creative Cloud Pro. So I wanted to activate that before needing to pay again for my school account. Apparently I just discovered that there is a difference between a personal profile and a school profile. My problem is that the free month has been added to my personal profile, which I don’t use. Is there any way to switch this? Because I would rather not waste this gift.  Also right now my school account shows that I have no access to my apps and my personal profile requires me to download everything. When following that process it starts Photoshop, but immediatly kicks me out because I don’t have a subscribtion for it. I also don't seem to be able to switch between my (locked) school account and my personal account in the creative cloud desktop app. Any help or advice with all of this would be appriciated! 

I am trying to update my adobe stock payment method, and am unable to because the payment window that pops up keeps crashing. I have tried clearing my cache, opening it in an incognito tab, opening it in a new browser, and even on a different computer. Nothing seems to be working. 

Nach Einlösung des Gutscheins zur Verlängerung für 1 Jahr wurde ein zweites, gleiches Abo eröffnet, sodass ich nun doppelt bezahle für die Nutzung von Creative Cloud Foto-Abo. Wie kann ich das Abo mit monatl. Zahlung ohne Stornokosten beenden?

I’m trying to buy a product from Adobe Commerce while using a Turkish‑issued card.  When the checkout URL contains  co=tr&lang=tr  the payment is always rejected.  If I change the country to  us  ( co=us&lang=en ) the same card works.    It looks like the Turkish checkout does not accept many Turkish cards, and I need Adobe’s support to fix   this. Please let me know how to enable purchases from Turkey without having to switch the locale.            Thank you. 

I have the following situation:I had trial subscriptions Creative Cloud, and apparantly also Adobe Stock. Before my Creative Cloud subscription renewed, I received a notification and chose to continue it. For Adobe Stock, however, there was no notification and no reminder email.Now Adobe is gradually charging me around €400. I can barely afford Creative Cloud right now. I definitely cannot afford Adobe Stock. I do not even need this service.I understand that Adobe wants to make as much money as possible, but pushing customers into subscriptions like this is not acceptable. I am a student, and I have a payment method linked to an account that currently has no money in it. The 14-day cancellation period has already passed, but there has to be a way to cancel this Adobe Stock subscription without paying a cancellation fee.Under normal circumstances, this would be a different situation. But I went through my emails again, and I honestly cannot describe it any other way than saying that I w

Hello Adobe Support,I purchased a Creative Cloud Pro Student plan on May 19, 2026. My invoice shows that the service term is valid until May 18, 2027.I recently discovered that my subscription is no longer active. My account now shows "You have no paid plans" and asks me to restart the plan.After checking my email, I realized that Adobe sent me a student verification email on May 20, 2026, but I did not complete the verification at that time. The verification link has now expired.My invoice and order history are still available in my account.Could you please help me reactivate my student verification process or resend the verification email so that I can restore access to my subscription?Thank you.