Account, Payment, & Plan

I've been charged 23.59USD having no active subscription and none listed in my profile. AI chat doesn't help at all.

Cómo cancelo la suscripción de adobe? 

Hoy me llegó el correo de cobro de Adobe, no lo había podido hacer por problemas con la tarjeta de crédito. En fin, me llegó el cobro y por fin pude pagar el servicio, pero me llegó también otro de que había sido exitoso y que el medio había sido por Braintree. Ahora, ¿en qué momento me restablecen el servicio? Aún no me ha generado factura de la compra. Muchas gracias.

I want a full $50 refund that was charged on the 25th. I have no used any credits and did not want to continue using LightRoom. I do not have a need for it. Please issue a full refund. 

Bonjour, Je tombe aujourd'hui sur un mail m'indiquant que j'avais suscrit à un abonnement mensualisé il y a 14 jours avec période d'engagement annuel.... Bien évidement, lorsque j'ai pris la période d'essai Lightroom sur une offre spéciale, cela n'était pas du tout clairement mentionné. Ce qui était mentionné, c'était abonnement mensuel, a aucun moment je n'ai vu passer une noton d'abonnement annuel, hormis dans ce fichu Mail qui me dit d'annuler avant le 11/5. Devinez quoi... Aujourd'hui je tente d'annuler et ... PAF 80€ de frais de résiliation. Je n'ai pas du tout les moyens de moffrir adobe pour 1 an, je voulais savoir si je pouvais contacter quelqu'un afin de négocier quelque chose, parce que franchement ce sont des pratiques trompeuses qu'il faut dénoncer. Biensur, le 14e jour de l'abonnement tombe un dimanche.... Et je ne peux joindre personne a part cette IA qui tourne en boucle...Merci d'avance a ceux qui m'aideront, bon dimanche à tous! Rémi 

Here's the rundown: Last month I needed to use lightroom to edit a few photos. I don't use lightroom often, I haven't touched it in a few years. But, I needed it for these photos so I ended up purchasing what I thought was a monthly subscription with the intention of cancelling later. It's marketted on their website as a "monthly payment," right beside the annual payment option. "Perfect!" I thought, "I don't need a full year, I only need the software for these photos I'll buy it for a month and cancel once I'm done, I won't be using it past that." Boy was I suprised when I realized it wasn't a monthly subscription at all. Hiden inside pages of fine print is a $25.98 cancelation fee for ending a yearly subscription. WHAT??I didn't want a yearly subscription! I never did! I only wanted this product for a few photos thats why I selected a monthly payment. This intentionally misleading and a total scam.  What's even more ridiculous is that there is no was to contact cu

Hi. I’m really hoping you can help me with this issue. I signed up for a free trial of Adobe Acrobat Pro, but unfortunately I wasn’t able to cancel it before the trial ended. Now I’m being charged for the subscription, but the payment cannot go through because there isn’t enough money on my card.I don’t want to continue with the subscription and I really don’t want any payment to be taken from my card. Could you please cancel my subscription as soon as possible and make sure that no further payment attempts or requests are made? I would really appreciate your help, as I don’t want to be charged for something I no longer want to use.Please confirm once the subscription has been completely cancelled. Thank you so much for your understanding and help.

Jeg har fortrudt mit abonnement. Det er endnu ikke 7 dage siden jeg fik det.

Mi suscripción anual se renueva el 23 de Noviembre y ya no deseo continuarla por otro año más. He intentado cancelar mi suscripion hoy, pero dice que me van a hacer un cargo por cancelación anticipada, cuando mi suscripción termina mañana. Necesito ayuda para cancelar sin que me cobren el cargo indebido.

This is all very confusing

Hi Adobe Support,I recently cancelled my AI Assistant for Acrobat subscription, and I was charged RM71.77 as an early cancellation fee.I understand that this fee may apply under the subscription terms. However, I would really appreciate it if you could review my case and consider refunding or waiving the RM71.77 cancellation fee as a one-time goodwill exception.My subscription has already been cancelled, and I do not intend to continue using the paid service.Could you please check if a refund of the RM71.77 cancellation fee is possible?Thank you.

I have accidently purchase adobe subscription I already cancelled the subscription how can I get the refund?

I had signed up for the free trial, during the course of the free trial period I was dealing with my grandmother falling ill and ultimately the day before the trial had ended, my grandmother had passed. I had never even signed back on to use the free trial. The day that I was notified my card was charged 99$, I called adobe and asked them to cancel the subscription and to refund the $99. My request for refund I was denied. And from the renew subscription email I just received, I guess my cancellation request was denied as well.Until today, I had forgotten about being denied my refund request. So I am back now to escalate that request. During the year of this active subscription I have not once even signed on to any of adobe services. How do I go about getting my money back for this unused subscription?  

I tried cancelling and it would not accept my password. When I tried to apply for a new password it would not function by letting me click on it.

Please stop charging me for something I canceled in nov 2025. I want a refund for all charges. I didn’t sign up for this. 

Hi all,I'm hoping someone from Adobe staff or the community can point me in the right direction. I have a Creative Cloud subscription billed to my personal credit card, but tied to a work email address I no longer have access to (I've since left that company). Because I can't log in to the account, I'm stuck:The chatbot and "type AGENT" trick both dead-end at a login wall requiring account access I don't have. Phone support hasn't been able to get me past account verification either.What I need:To cancel the subscription so it stops billing my personal card. A billing history / receipts for the subscription, needed for expense reimbursement purposes from my former employer.Since I can't access the account email, I'm hoping to verify another way — for example, via the payment method on file. Is there a path for this, or can a moderator help escalate?Happy to provide whatever verification is needed (last 4 digits of the card, name on account, etc.) via a more secure channel if that helps

I cannot figure out how to cancel my trial offer with subsequent billing. I can't get into my account. Does anyone have a direct email contact and/or a phone number? Very upsetting. TIA

I tried to use it on a free trail for one day. Next day canceled the free trail. Every since these guys try and bill me its ridiculous. $29.99 ! Month for not even using it at all. Free trail didn't work for me well. So closed ut the next day. 

AD04681002197CMY - I have cancelled the Acrobat Pro & AI Assistant for Acrobat since February 2026 and when I check if I have successfully cancelled, it indicates yes. however since March, April, May, June, July, August I have been charged RM143.64 on my credit card. I have to cancel my credit card just to make the auto debit to stop. Attached are the screenshot that I have no plans under my name, and the subsequent invoices I am still being charged. Please stop the charges as I am no longer subscribed and reimburse the money paid after the subscription was cancelled in February 2026. Thank you.

I will buy 7 days free tril but my account not show my free tril

Adobe AC @POS64925886-41538398

-Resolved

I am posting this here because I have now tried twice through Adobe Customer Support chat to formally escalate a complaint, and I am still unable to obtain any meaningful response, complaint reference, escalation confirmation, or access to someone responsible for reviewing the way my case was handled.At this point, I am no longer asking Adobe to troubleshoot the original technical problem. The technical issue has already been resolved. I am trying to submit a formal complaint about Adobe's handling of the case.The situation began with a serious Adobe Fonts/Creative Cloud failure affecting several fonts that I use professionally in Adobe Illustrator, including Basic Sans, Daith, Futura PT, Futura 100 and Span.Some fonts appeared as active on the Adobe Fonts website but were not synchronising, installing or becoming available correctly in Illustrator.This directly affected my professional work.Multiple Adobe remote-support interventionsThis problem resulted in more than one remote-suppor

Here is my payment details, but i still have showing billing isuue please help me adobe

My payment refund for today auto-pay yor side I am not use this time and sir please refund my payment I need payment payment mobile number <removed-kglad> payment 797.68