Account, Payment, & Plan

I can't cancel my plan

I have had an account with adobe for many years. I have many files but upon looking right now I only see files up to 7/2025. I have a premium subscription through billed on my iPhone through Apple. About a year ago I notice I was paying for 2 subscriptions. One via Apple and one directly through Adobe. I had the one through Adobe cancelled thinking it was the more recent subscription when in fact it probably was not as I am missing many years of files. How can I get those files back. 

salve chiedevo come si può parlare con un operatore in italiano ? perchè al telefono ti dice di digitare un numero e parole ma non funzuiona... c'è un modo alternativo? grazie 

Jamás he usado adobe Saggart Dubl y justo hoy se me hizo un cargo de 13950 colones, nunca he usado adobe ni mucho menos he pagado un plan o una suscripción, no sé si pueda realizsr un reembolso o qué puedo hacer..

My Adobe ID's primary email address is an old Japanese carrier address (…@docomo.ne.jp) that I can no longer use or receive mail at, because I changed carriers. I can still sign in to my account with that ID and password. When I try to change the primary email to my new address, Adobe requires a confirmation code sent to the OLD email address ("verify your old primary email address"). Since that mailbox no longer exists for me, I cannot receive the code, and the change cannot be completed. I contacted Adobe support chat. The agent suggested abandoning this account and creating a new one with the new email address. However, this account holds my Illustrator CS6 perpetual license registration (registered in 2013), and I am worried about losing that registration. I asked whether support could change the email on their side, or verify my identity in another way (I have identity documents and the original purchase receipt for the CS6 license), but the chat was closed without an answer. Ques

Tengo un número de caso de un reembolso que me habían aceptado el 7 de octubre y que en 7 días se me iba a hacer la devolución y no he recibido nada.El número de caso es: ADB-47075869-Z3F0 

I accidentally got billed for Adobe Acrobat after a free trial, I would like to request a refund as I don’t need it.

My son has left college due to health problems. He was studying graphic design, and I would like to buy the adobe creative for students. What evidence will they accept? He is still effectively in education but it is alternative provisions. Will his Education Health Care Plan be excepted?Customer service is useless!

I signed up for a free trial of Adobe Acrobat Pro. I do not remember ever agreeing to a separate subscription for AI Assistant Plus, and I would never have intentionally signed up for it.I cancelled Acrobat Pro and received confirmation that my subscription would end on 4 October 2026.However, on 2 November, I was charged €6.19 for AI Assistant Plus. I only then discovered that cancelling Acrobat Pro had not cancelled this additional subscription. Adobe is now also asking me to pay a cancellation fee. This is extremely misleading.It seems that AI Assistant Plus is added during the original free trial sign-up without realising you are agreeing to a separate paid subscription.Can you explain how I supposedly agreed to this separate subscription, refund my €6.19 and cancel this AI Assistant Plus without any cancellation fee. 

I am trying to update my adobe stock payment method, and am unable to because the payment window that pops up keeps crashing. I have tried clearing my cache, opening it in an incognito tab, opening it in a new browser, and even on a different computer. Nothing seems to be working. 

I want to change my email that is used for my subscription since my old email account got hacked and I don't have any access to it 

Any tips/advice?

My sister subscribe adobe Photoshop using my name last October 25, 2026 and i got notified stating that adobe trial already ended and deduct my bank account and if i remember few days ago before the trials ends i have already cancelled out the plan and still deduct my bank account. I would like to request a refund for that since my sister subscribe it from the adobe page. Thank you for your consideration. 

je n’ai plus aucune image gratuite quotidienne

I had reached out before to cancel my subscription and my account was debited again.  I want to be refunded and subscription cancelled. Thanks,Lisa Montgomery

Як тільки знову зґявиться я вам його відправлю. Зараз

I have the same charge coming through but for £21.14.  I have no subscriptions with adobe

can I buy one licence for illustrator and install it on 2 computers at the same time?

      bonjour suite ma commande 20 oct. 2026 Facture AE06785300509CFR 2 000 crédits 11,08 € mes crédits n'ont pas été crédité veuillez faire le nécessaire c'est grave de profiter ainsi des internautes qui vous font confiance !!!!!ModifierVérifier les bugs similaires

Da giorni provo a cambiare il mio indirizzo email dal mio account adobe senza riuscirvi perché compare sempre la scritta "Si è verificato un errore durante l'esecuzione di questa operazione. Riprova più tardi." Debbo aquistare una delle vostre app ma non lo faccio finché l'indirizzo email che oggi è nel mio account "█████████████" non sia cambiato in "█████████████" spero riusciate a risolvermi il problema. Saluti [Moderator note: PII redacted]

Hi. I bought the free trial of Adobe Acrobat last October 23, 2026. I immediately cancelled it after knowing that I wasn't going to use it that much. But my mistake was I only cancelled the Adobe Acrobat AI Assistant Plus and not the Adobe Acrobat. So yesterday, November 1, 2026 I got charged by adobe and after learning about it, I immediately cancelled the Adobe Acrobat. My question is can I still get the refund after that since I immediately cancelled it as soon as it got charged on the same day?