Account, Payment, & Plan

I wanted one month of adobe Illustrator and InDesign. Apparently I am on the hook for a year contract. I am paying about $50 a month I do not have and cannot afford $200+ cancellation fee. I know there is a class action lawsuit going on again since march, but I am 2 months away from literally filing for bankruptcy. How can I get out of this?

Hi, I'm 18 years old, but Behance is incorrectly identifying my account as under 18 and disabling the Apply on Behance button for job listings.I'm using my university-provided Adobe for Enterprise account. There is no date-of-birth field in my Adobe account settings, and Behance has not prompted me to enter my date of birth. 

I cancelled my plan last month and I got confirmation via email and again adobe charge me for subscription  please resolve it

Hallo liebe Community, ich benötige euer Herdenwissen. Ich habe versucht mich mit dem Support von Adobe in verbindung zu setzen, es geht um das Abo-Model nach ablauf der 7 Tage Testphase. Das einzige wie ich erfahren habe, das die Testphase abgelaufen war, war das ich auf meiner Kreditkarte die Abbuchung von über 61€ gesehen habe. Ich wurde auf den Ablauf wie auch auf den übergang in dieses AboModel nicht informiert. Im Chat habe ich das dem Support mitarbeiter dargestellt, er meinte er kann das Abo Kündigen muss aber mehr als 300€ dafür bezahlen. Ich habe die Adobe Produkte einmal im Testzeitraum genutzt. Weiter habe ich den Support direkt angeschrieben, bekomme aber keinerlei Antworten. Aufgrund das dass hier tatsächlich eine AboFalle ist, habe ich den Verbraucherschutz eingeschalten, welcher auch nach mehrmaliger Fristsetzung keine Antwort bekommt. Hier würde ich jetzt wenn Adobe bis zur heutigen Fristverstreichung nicht reagiert über eine Sammelklage nachdenken. Meine Kre

Hello,Could you please check if my refund request for Premier Pro has been processed? I would like to confirm whether a full refund of 30,900 KRW has been requested. Thank you.

I have not taken any subscriptions, I checked my account there is no subscriptions at all. And still I am getting charged for this again and again.

I needed acrobat pdf editor and had taken the subscription but now I do not need it and i thought it is per month basis and i can cancel it anytime but now when I m trying to cancel, it says a heavy early charge of 5586 RS.  Why should i pay the cancellation charge for a software which I do not need and will not be using.  How to cancel the subscription without paying cancellation fees?  Please guide.

Hello,Could you please check if my refund request for Premier Pro has been processed? I would like to confirm whether a full refund of 30,900 KRW has been requested. Thank you.

I have already followed Adobe's official support instructions multiple times.I contacted Adobe Virtual Assistant and requested a human agent. However, the chatbot refuses to connect me to an advisor because my current Adobe account has no active subscription.The subscription is associated with my former corporate email, which has been permanently deleted. I cannot sign in or recover access.Adobe continues attempting to charge my personal bank card, although my bank is blocking these transactions.Please do not redirect me to the same chatbot. I have already tried that procedure, and it does not work.I need an Adobe employee to help escalate this issue to the billing department and arrange cancellation without access to the original account.I can provide payment verification details privately through a secure channel.

Hello Adobe Support Team,I urgently need help cancelling an Adobe subscription associated with my former corporate email address.I no longer work for the company, and my corporate email account has been permanently deleted. I cannot sign in, recover the account, or cancel the subscription myself.Adobe continues attempting to charge my personal bank card. I have blocked these transactions through my bank, but the payment attempts continue.I have already contacted Adobe Virtual Assistant multiple times. Unfortunately, it refuses to connect me with a human agent because I cannot sign in to the account with the active subscription.I am requesting: Immediate cancellation of the subscription associated with my former corporate email. Termination of all future billing attempts. Assistance from an Adobe billing specialist who can verify my identity using payment information. Written confirmation that the subscription has been cancelled. I can provide the former email address, last four d

Steps to reproduce:1. Sign in to Adobe Firefly (firefly.adobe.com) with my Adobe ID.2. Navigate to Generate image or Boards.3. Immediately see the "Not available in your region" error screen (screenshot   attached), even though I am physically located in and connecting from the   United States.Expected result: Access to Firefly, since I am currently a US-based user.Actual result: Full block with the region-unavailability message.Additional context: I contacted Adobe chat support first, and the virtualassistant indicated there was no active plan linked to my account andsuggested signing in with a different email if I had one — which suggeststhis may not be a simple region-detection bug, but possibly tied to myaccount's original country of registration (Russia), from before I relocatedto the US. I would like to request a review of my account and, if possible,an update to reflect my current country (United States), so I can accessFirefly and purchase a plan.  

Hey there, I was charged £29.96 on Friday 12th of June however I already had cancelled my free trial subscription on 4th of June with email confirmation - can you please have this payment refunded to me immediately

Dear Adobe Support,I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. Frankly, this level of billing transparency is unacceptable.I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.I look forward to a prompt resolution.Regards

Hi-I have tried finding answers and the Adobe resources aren't super helpful for what seems to be very simple questions. All I can find is $4.99/month for 100 credits for Adobe Firefly.I am looking to product around 5,000 AI images per month using Firefly. This is for approximately 375 articles per month (15/day - 25/month).A. Can I sign up for Firefly and buy extra credits?B. How much do the extra credits cost?C. Is there a better option?I don't need Photoshop or any other special tools. I don't need to edit them. Nothing fancy. Firefly is perfect for my needs. I just need to produce a large volume of AI images at around 1200x800.Any help that can be provided would be very much appreciated! -Scott

My minor daughter purchased without my permission or knowledge I need money back 

I signed up for Adobe’s 7-day free trial but missed the cancellation deadline and was charged. When I tried to cancel, Adobe asked me to update my payment method. So, I added the same card again and I did end up paying just so my account wouldn’t get suspended and received a receipt for the payment, but Adobe still shows an outstanding balance. Why isn’t my payment being recognized, and how can I cancel my subscription and get a refund.

I am requesting a refund for a subscription I was charged for after cancellation for two months. Both adobe illustrator and Adobe stock. I want a refund for the charges made in the last two months, as I was charged after cancellation within the first month of me purchasing anything. I made sure to cancel but it clearly wasn’t cancelled as I got charged two months after I cancelled my subscription. Yet it was still active until I canceled for a second time.

Please help, how do I turn off automatic renew on my account?

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hey i recently stubmled upon the fact that adobe podcast deduces money even if i have cancled the auto pay and yet it feels very strange that the ammount gets deduced after 18 days ill drop my bank statement and adobe billing history please rectify this for the same  

I need to cancel my subscription 

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

Mein LR Classic Jahres Abo endet im März 2026. Nun versuche ich  mein Jahresabo gekauft  bei Amazon, 27.05.2025 zu aktivieren, aber der Code wird  nicht angenommen. Um auf der sicheren Seite zu sein, habe ich noch eine weitere Version, gekauft im November 2025; den Code hab ich noch nicht versucht. Was tun? MfG Gottfried, Wien

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