Account, Payment, & Plan

Adobe just cancel my subscription after the payment success

Bonjour, je souhaite résilier mon abonnement comment faire?

Please cancel the subscription

Hello. I am contacting you regarding a refund for my subscription. I purchased the subscription and cancelled it shortly afterwards because it did not meet my expectations.According to the cancellation terms, I understood that I would receive a full refund if I cancelled before September 23. I cancelled within this period, but I have not received the refund.Please process my full refund to the original payment method and confirm the expected refund date.Thank you.

I want to stop free trial and unsubscribe.

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

I CANCELLED MY ACCOUNT AND ACROBAT CREATED ANOTHER ONE AND CHARGED MY BANK ACCOUNT FOR THE NEW ACCOUNT AS WELL.   IS CANNOT CANCEL BECAUSE OF “BILLING ISSUES”    I JUST WANT TO GET OF ALL THESE ACCOUNTS THAT ARE GROWING ON IN MY LOGIN ACCOUNT.   NO OPTIONS TO CLICK AND EACHCLI HAS A HIDDEN AGENDA!   PLEASE HELP 

Hello,I am trying to get help regarding a billing and cancellation issue, but I have not been able to reach a human agent through chat.Last year, I subscribed to an Adobe student account. I no longer need this subscription, as I now have access through my company’s enterprise plan.Recently, when I attempted to cancel, I was offered a promotion (1 free month followed by €19.33/month). At no point was it clearly explained that accepting this would create a new annual commitment.I was then unexpectedly charged €41.33, without clear prior explanation.Now, when I try to cancel, I am being asked to pay a €227.30 cancellation fee, with the message stating that this is based on the original contract. This is confusing and contradictory, given the supposed change in terms.I believe this situation lacks transparency and I did not give informed consent to a new annual commitment.I would like:Immediate cancellation without penalty Refund of the €41.33 chargeCould someone from Adobe support please

Я требую, чтобы Adobe удалил все данные о моей банковской карте, забыл их и никогда не использовал. Я не собираюсь приобретать вашу продукцию. Хочу после этого получить подтверждение того, что ваша компания стерла все данные о моей банковской карте. Жду обратной связи. Спасибо!

I am contacting you to formally dispute the cancellation fee being presented to me and to request that it be removed before I proceed with cancellation.I originally signed up for what I understood to be a 7-day free trial. At no point during the sign-up process was it made sufficiently clear, prominent and unambiguous to me that I was entering into an annual contractual commitment, billed monthly, rather than a straightforward monthly subscription that I could cancel without an early termination charge.I am therefore disputing that I gave informed consent to an annual commitment carrying a substantial early cancellation fee. The manner in which the offer and subscription terms were presented led me to reasonably understand that I was signing up for a 7-day trial followed by a monthly subscription, rather than agreeing to remain contractually bound for an entire year.I consider this to raise serious concerns regarding misleading or deceptive representations, inadequate disclosure of mat

Bonjour,J’ai un abonnement Acrobat pro depuis Juillet et depuis je suis facturé deux fois 23.99€ + 6.04€ Juillet: 2x 23.99 + 6.04Aout: 2x 23.99 + 6.04Septembre: 2x 23.99 + 6.04Total: 90,09 x2!Ce manquement technique et cette double facturation me poussent à vouloir fermer mon compte. Je demande donc l'annulation de mon engagement annuel sans aucune pénalité financière, ainsi que la régularisation des sommes prélevées en trop, soit 90,09€. Merci d'avance.Merci de trouver en PJ les prelevements de Juillet, Aout et Septembre.  

Hi Our Adobe annual subscription was automatically renewed and charged last month, but we no longer use or need the plan.We only recently noticed the annual renewal charge and would like to cancel the subscription. Has anyone had a similar experience and successfully received a refund for the most recent annual renewal payment?Since the charge was made last month and we have had little to no usage since the renewal, I’m wondering whether Adobe Customer Support may be able to approve a full or partial refund as an exception.If anyone has dealt with this before, I’d really appreciate any advice on the best way to contact Adobe or what information I should provide when requesting the refund.Thank you!

Ive getting this payment verification required included in the email is a download ...is tis legitimate? 

I created a new account and wanted to get the free trial, but when I enter my card details, it says I am not eligible. What should I do? Could you help me? I have tried multiple browsers.

i keep getting debited every month for ‘’WEB PUR PG EXADOBE LANG GIPS MUKGF PG’’ but on getting to www.adobe.com, it says i have no subscription, how do i stop the debits on my account?

I made payment of 199 first time for subscription showed failed in app but debited from account, made second attempt to pay and paid 199through card but again successfully debited from account but showed failed in app. Screenshot not allowed hence to picture in another mobile 

Hi eveyone, I'm unable to pay my billing. There's an issue occurring: commerce.adobe.com refused to connect. please help me to fix this error.     [Mod: Moved to the Account, Payment & Plan forum]  

Hello,I purchased an Amazon code for a one-year Creative Cloud subscription last November. About a month ago, I cancelled the auto-renewal, and it clearly stated that I had approximately 87 days remaining on my subscription.However, as of today, I no longer have access to the Adobe suite, even though my subscription should be valid until November 21.I have no way of contacting a human through customer service, as the chatbot considers that I don’t have an active subscription. I also can’t see the Amazon code listed as a cancelled subscription. It’s as if the past 10 months of my subscription simply never existed.Could you please look into this and restore my access for the remaining period of my subscription?Thanks

 Bonjour j’ai pris un abonnement Photoshop dernièr logiciel le plus récent j’ai payé avec ma carte visa et l’accord de ma banque et je n’ai aucun reçu d’Adobe 

When trying to subscribe a free trail version it always saying bank problem and Billing errors, i tried 10 new accounts it always saying same thing same problem. How to rectify this problem and how to subscribe free trail on new accounts

Hello! The option to manage my plan is not available. Who do I contact to cancel my free trial plan? Thank you! 

Estou tentando gerar pagamento por boleto para um ano de assinatura do Creative Cloud, porém o boleto nunca chega ao meu email. Entrei em contato pelo atendimento do chat e fui atendida por Ashuri, por tradução simultânea. Ele me enviou um primeiro boleto, que estava com o valor errado, pois não considerava o desconto e em seguida me gerou outro boleto, com o valor correto. O problema é que, no boleto, o nome do beneficiário se chama PPRO BRASIL LTDA, que pesquisei e vi que é uma processadora de pagamentos intermediando transações financeiras, porém eu não consegui me sentir segura o suficiente para realizar o pagamento. Queria saber se tem alguma validação ou confirmação de que pagando esse boleto a assinatura de fato será ativada.  

I'd like to cancel the Adobe subscription, could anyone help me how can I do it. I don't understand why does it say that if I cancel I would be charged by a great amount of money.It is monthly plan and i tried to cancel it before and the wouldn't let me and it ask for payment and i already wanted to cancel it from long time even before the trial ended 

I just tried to start a memebership, but I dont get any mail from adobe. I did pay the 1 cent check, for the freetrial. but im waiting for 45 minutes…. annoying

I do not need help, I’m not here to ask questions and I do not want anything answered. I am just genuinely sick and tired of subscription models. I’m struggling and I’m desperate to find work as a freelance graphic designer. Most job listings state I need experience with Photoshop. But Photoshop is locked behind a subscription model where I need to constantly pay and that is simply not something that someone of my economic background can afford. If it were a perpetual license, though, I’m willing to save up what little money I have and pay for the product. Adobe, if you are hearing this, you want to make money right? You want to run a business, right? Then you should understand that nobody wants to pay for a subscription model. And the subscription model is the exact reason why everyone pirates Adobe products. Millions of people, including myself, will be 100% more willing to pay real cold hard cash if it was a one-time payment for a perpetual license where we actually own the products