Account, Payment, & Plan

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

I applied and received a free 7 day trial for Acrobat to convert a PDF to a JPEG.  I cancelled the free trial period before the free period ended, yet I was charged on my bank account $35.00.  How do I receive a refund because I cancelled Order Number AB08230630856CS

Dear Adobe Support, I already cancelled my Adobe subscription on July 1, the same day I subscribed. However, I was still charged for the subscription on my card on July 9. I would like to understand why I was charged despite cancelling the subscription before the billing date. This is extremely frustrating and concerning. Please investigate this matter and explain why the charge was processed after my subscription had already been cancelled. I am also requesting a refund for the charge, as I had already cancelled the subscription on July 1. I look forward to your immediate response and resolution. Thank you.

!!!!!! I have no idea how a company of Adobe's size can have customer support this inaccessible.Your system charged my card three times, yet my subscription wasn't properly activated. There is no working way to contact a real support agent—only endless help articles and broken self-service pages.I've paid, but I can't get the service I paid for, and I can't even reach someone to fix it.This is unacceptable. Please investigate my account and resolve this immediately.Case: Triple charge. No proper subscription. No accessible customer support.

Cannot remove VAT/NIP number from my Adobe billing profile. It returns after deletion.

I was charged on July 18 and canceled my subscription on July 19. I purchased through Google play store. Acrobat told me that they cannot see any subscription under my email. I only have 1 email. Now, I talked to one of the supervisor and he advised me that this case will be transferred to backend team. Is it possible that I will be refunded? Same case here?

I just bought perpetual product through groupon for $79.99 the Acrobat Pro 2020. I just talked to the customer service rep and was told it was only available for monthly or yearly subscription. I did not know that and I’m not happy about spending money for something that is no longer available. I even have the license number. Can I please get a refund? 

No dia 10/07 assinei o plano para pegar o período grátis de 7 dias para usar uma ferramenta que precisava. No mesmo dia, mais tarde, após utilizar a ferramenta que queria, eu CANCELEI o plano que havia assinado. Uma semana depois, dia 17/07, recebi uma cobrança em meu cartão, referente ao plano da Adobe que eu havia CANCELADO. Preenchi o formulário de reembolso duas vezes, mas não recebi nenhum e-mail de confirmação ou um email dizendo algo sobre esse reembolso, enviei o formulário duas vezes pois imaginei que havia colocado o número do GPA errado, mas todas as informações estão corretas. Gostaria de uma resposta da empresa. Foi recebido meu email? Este reembolso será feito? E já conferi se meu plano foi mesmo cancelado, na Play Store, consta que sim, está cancelado.

I used the free trial for a document I needed to edit - I cancelled it on my laptop the same day. I get an email this morning that I have been charged and when I logged in on my phone it showed I had to press cancel again. Is this normal? I can’t seem to find a contact to email to address getting a refund. 

Formas de pago 

When I login my Adobe account,input email address > verification code > password.Adobe is required me to change password.Click “Continue” to change password.but I don’t know why there is no any response and Adobe return 502 Bad Gateway even if using my personal device(no vpn), and it should under different network settings.We have more and more of our dept colleagues were need to change password but return 502 bad gateway, cannot login Adobe

it shows 50000 credits for 238.80 TRL, but when i trying to buy it, turns into 2000 credits. If you providing that information, i am demanding it. I want 50.000 credits for exactly that price.

I had to use Adobe InDesign for a university assignment but didn’t have the funds, so I opted to try the 7 day free trial. Unfortunately, due to the last weeks of the semester being too hectic i completely forgot to cancel the trial within the week so that i didn’t get charged. Right now the plan section on my account doesn’t let me cancel the trial due to insufficient funds and I’ve already emailed adobe support but have had no response. I understand that there is a 14 day grace period to cancel without getting charged, my trial ended on the 9th of July so I do still have time to cancel before I’m charged, right? Please help Sincerely, a broke university student

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

예술고 1학년 학생입니다.6월 21일에 프리미어 과제때문에 프리미어를 무료체험으로 2~3일 정도 사용했는데, 해지하는걸 까먹어서 한달동안 방치를 해뒀거든요… 그런데 오늘 엄카로 날아온 청구서에 Adobe stock이랑 creative cloud pro라는 프로그램이 결제가 되어있더라구요.. 아마 제가 실수로 결제한거같은데 실제로 사용한 적이 한번도 없어요..,ㅡㅜㅜㅜ 심지어 연간플랜이라서 구독취소하려고 보니까 위약금이 20만원이 넘더라고요… 이런 경우에는 환불이 불가능할까요? 6시 지나서 상담원분들도 다 퇴근하셨어요ㅠㅠ 정말 죄송하지만 조언 한 번만 부탁드립니다…ㅠㅠ 엄마는 아직 모르시는 것 같은데 가능한 많이 환불 받고 싶습니다…. 긴글 읽어주셔서 감사합니다. 

Hello Adobe Support,I purchased an Adobe Acrobat Pro subscription and made the payment on July 17.However, I noticed that my account was charged again on July 18 for 717 TRY. It appears that I have been charged twice for the same subscription.Could you please check my account and confirm why I was charged twice? If this is a duplicate payment, I would appreciate a refund for the extra charge.Thank you for your assistance. I look forward to your response.Best regards,

As described in the help center for your, if you cancel your subscription after 14 days after subscription, you will get a refund of 50%. I rarely use Adobe Acrobat, so I don’t need a subscription for one year, so I wanted to canel it within the 14 days. But unfortunately, I could not adminster my subscription, so I could cancel it. It says, that I need to wait, until I can administer it. Now, on the 15th day, I can adminster it. That is not fair. 

I was trying the 7 days trial subscription but on the day that I wanted to cancel my plan, it didnt let me to cancel my plan. hope you can help me. Dont want to use this anymore. Your help will be appreciated.

After a 90 minute odyssey through the labrynth of Adobe's so-called customer service support system, I am now arguably wasting more time by posting this complaint, but I am so disgusted by my experience that I want to share it.  It started with a charge to my credit card for a duplicate account that was supposed to have been cancelled over a year ago when I established a new account billed through my business.  Because I know how worthless the customer service support chat function is based on prior experience, I called the customer service number.  The menu of options kept repeating and would not accept any of my selections.  After several unsuccessful attempts to redial and make a selection, I decided to go back to the chat option, where I engaged in over an hour and twenty minutes of chat dialogue with three different agents and was still unsuccessful in my attempt to confirm cancellation of the duplicate account and obtain a refund.  My favorite part of the

I have made a payment, why does my account still have a red colour, and for 2000 credits in firefly why doesn't it increase?

This is by far the most infuriating thing I have ever seen from Adobe and I’m pretty certain there will be a class action suit about this at some point. I needed Acrobat Pro to sign a legal form and did a trial for it. Within a day, I cancelled everything related to that and moved on with my day. So why, three months later am I getting pegged for an AI Assistant subscription? I specifically DID NOT sign up for so yall must have had that hidden somewhere. Doing research online, others all across the internet have witnessed the same thing. This is unbelievably shady. 

I signed up for a free trial of Adobe Acrobat in June but canceled the free within minutes. I was still charged for June and July. I logged in today and canceled the plan again, but I want a full refund for June and July because I should never have been charged. I see I'm not the only person complaining of being scammed like this.

Header and Source in attached .txt file Subject: You're invited to edit Untitled - July 20, 2026 at 19.47.37Body:   (Call-us-to-cancel-your-Order-803-363-6250--@jintemonte.com) invited you to edit Untitled - July 20, 2026 at 19.47.37. Edit file Call-us-to-cancel-your-Order-803-363-6250--@jintemonte.com   Your McAfee Antivirus subscription renews on 20 July. A charge of 411.34 will be processed using your saved payment method. If you did not authorize this renewal or want to update or cancel your subscription, please manage your account before the renewal date.