Account, Payment, & Plan

Bonjour,Je suis abonnée à la formule tout Adobe à plein tarif (soit 62,47€) et j'aimerais passé à la version étudiante car je retourne dans les études. Comment faire ? Dois-je résilier mon abonnement et choisir celui étudiant ? Merci d'avance pour votre aide.

I am asking this to the community, since Adobe does not provide any useful support: I was resigning from the ordered Product. The confirmation email stated the service will end 24. Juni 2023. However, I am still receiving reciepts (for Juli and August). I just saw that my order is still active in the creative cloud. Is there any way to get (real) support regarding this issue. 

Recently changed residency from canada to Hungary. I am unable to edit my new phone number in order to proceed with two ways identification required by Adobe. Please help!

and I was getting billed twice for the same service. Frustrating!!!!!!!!!!! I need to speak to a person not a computer!!!!!!!!!!!!   (moderator changed the subject for clarity.)

Because of errors on the part of Adobe, I paid (not voluntarily) $600 for a one year subscription to Acrobat.  They say they cannot refund the overpayment because they are not allowed.  Can anyone from Adobe assist?  This is not a technical issue. 

 Like what the title said, I canceled my Creative Cloud All Apps100GB plan in June and suddenly today it charged me $20.99 for an app I don't even have on my computer anymore. Checking my account, it says that I suddenly have an annual plan to pay monthly. Looking at the Invoice and billing history, I have not been charged any money since June 10th, then it charged me $1.33 on September 8th (I didn't notice it because I thought it was an Apple iCloud Storage charge), and then it charged me $20.99 today September 10th. I believe I canceled the plan around late June after I finished school. I canceled Adobe for 3 months now and I'm curious why it suddenly charged me. I can't cancel it because I'll have to pay a $39.98 early cancellation fee. I am incredibly frustrated and there is no email, phone, or ticket for customer support, I need to get a refund and cancel that plan now before I lose more money randomly. 

I know there are other thread in here talking about this trial period moving into a annual subscription but I'd like to know how they are getting away with this. And they are penalizing me canceling early to a sub I NEVER wanted inthe first place. Does anyone have experience with getting their monies back? I am totally done with subscriptions and with Adobe!! There are other fish in the sea of creation content software and now is the time to try them all.  

Dear Adobe Team,I am Ljubiša Cvorović, a student at the Faculty of Technical Sciences in Čačak, and I have a passion for design. With limited financial resources, the Adobe Creative Cloud package is essential for my design work, but affording it has been a challenge.I kindly request your support in the form of a donation or a student discount to help me continue my journey in the world of design. Your assistance would mean a great deal to me.Thank you in advance for considering my request.Best regards,Ljubiša Cvorović

Helló! Hogyan törölhetem a banki adatokat a fizetési beállításokban? Egyszer fizettem egy baráti kártyával, és szeretném törölni a listáról. [A moderátor az egyértelműség kedvéért témát váltott. Volt: kérdés]  

Why is there a billing issue on my Adobe account, even though I have just completed the payment?

I have used Adobe products in multiple capacities for over 15 years, and appreciate its powerful contributions to my professional and personal projects. In recent years, with a myriad of rolling subscription brands/platforms overwhelming our budgets, it is appreciated when companies show consideration for the user's plan management experience. Unfortunately, this has not been the case with Adobe. When selecting a monthly payment subscription over an annual payment, several of Adobe's services left me frustrated and disappointed:A) If a person selects a monthly plan, they should have the option to cancel WITHOUT paying a remaining year's balance + interest. This option left me paying for a plan all year that I used at maximum 3 times.B) When the subscription is coming to an end and plan soon to be inactive, the plan SHOULD NOT be automatically renewed without subscriber notice and confirmation- especially when there is language on a subscriber's account informing them their pl

Hi! I'm relatively new to the new adobe profiles (new profile introduction). Previously I'd have a business subscription under my private account (using bought keycodes to extend my yearly subscription), recently all 'previous' data is in my personal profile, which doesn't have any cloud storage rights, or licences coulped to it anymore. Would it be possible to merge the two profiles again?  If not, then I'm actually looking for a way to share the content of an existing private account with a business account (which contains my licenses). I explicitly prefer not to migrate (guide: migrating data) my data from private to business, as the business is a temporary profile, and I'd prefer to stay out of trouble when the account is terminated and I'd be locked out of my (partially private) assets. Still, I'd like to view my previous assets under the current licensing I have. Taking the analogy with cloud storage, I'd like to;share my exisiting assets in my

salut jaurais besoin daide je ne suis plus capable daller chercher mes contrat de vente

Hello! I have a question.Can I use Individual/Educational plan for comercial use?Is there any difference between the plans? 

Yes Me Too!??Just an empty white page and nothing more!I think there is a big issue in adobe server 😓Honestly, this made my trust in Adobe less. I hope the problem will be resolved as soon as possible, because I want to adjust some things in the payment.

I WANT A REFUND

Hello all,I am in need of advice. My company was recently aquired by a larger company that wants me to cancel my current CC subscription and use their corporate account. I've had my current account for 10 years. What am I going to loose by switching accounts? Everything I'm reading indicates that I'm going to loose libraries and other assets. Does anyone have a good way to minimize the pain and suffering that I fear is in my future.Thank you for any guidance you can provide.  

Hello,I currently have mutliple prepaid Adobe CC plans, one for Photography and one for Illustrator. They don't have the same expiration date.I got a voucher for 1-year prepaid for the Full Adobe CC plan. It makes sense to use it as I want to add another app, but how can I use it and not lose out? If I activate the Full plan, do my other single-app & photography plans still carry on? Does it extend their expiration dates by one year? Thanks,Erin

Hi, I'm having a trouble contacting Adobe. I've tried all Contact Us buttons there are, in the menu and in the bottom, but they don't work (on the other browsers than Chrome too). I can't find phone numbers either. I have a problem with my billing and I really would like to talk to someone. Kind regards,Alex

I signed up for the 7 day trial of photoshop It expires on the 7th. You can see I have not logged in. I contracted COVID and have no energy or desire to sit at CPU. Can You guys roll me over to start again in a week. I am sorry to ask

I'm unable to use my creative cloud after purchasing it last night. I got a confirmation from my bank (ICICI) stating the transaction went through but when I go to plan's it show's that I have no active plan's neither does it show any order associated with my account. Help needed,thanks in advance.   

I am a college student and I didn't know that my Adobe membership was still active and about to be renewed. I lost over $200 because of this. Adobe didn't even notify me that my membership was about to be processed. It was processed about a week ago. Can I still get a refund? Or are there no exceptions?

Can anyone give me a direct email to the Customer Service? I have been dealing with an issue (cancelling trial and Adobe is charging the annual fee) and neither the instructions, not the virtual assistant solve the problem. No way I can complain or get help.

so basically when i changed my premiere pr omember ship to photography club it says it cancelled it but i got charged for it anyway and i dont have any subscriptions active but im still being charged im wondering if i just dont pay will it stop charging me for no reason  ( i did chat to a agent but im skeptical they actually stopped it )

I have canceled all Adobe Subscriptions and am still being charged as of 8/29, $21.64. I am looking on the Adobe website for whereto confirm I am canceled. I need out to close out asap. Cody Armand EMAIL REMOVED PER FORUM POLIICY - Moderator