Account, Payment, & Plan

저번 달에 환불해서 위약금까지 물었는데, 이번달에 결제가 되어 문의드립니다

I have a Creative Cloud All Apps 100GB licensethese licenses are also automatically connectedPhotoshopAfter EffectsPremiere Pro planwhy did this happen?

Gostaria de cancelar o meu plano, mas estou enfrentando dificuldades. Para cancelar o plano devo ir em gerenciar planos e clicar em cancelamento, ocorre que ao tentar acessar esse submenu sou enviada para a atualização de forma de pagamento. Dito isso, solicito que meu plano seja cancelado. É simplesmente absurda a hipotese de ter que atualizar os dados de cobrança para poder efetuar o cancelamento do plano. Espero providencias. Grata

Hi! I'm a long time user of Adobe, some 30 years.Resently I'm retired, after having worked with a teacher-license for the past 13 years. This license has now expired, so I contacted Adobe for an offer, which they made. A great offer, however I wasn't able to pay for it, as Adobe only accept creditcards, no regular Bank cards.Alas, I don't have any creditcards, and no other ways to pay, so Adobe gave me a list of resellers ...again Great!Joy, resellers do except Bank payment, however are only willing to sell for a minimum of 10 licenses or if I still have a company. I did in the past, but since I'm now retired I no longer have.The only option available to me now is to buy a license in a consumer store at full price, which doesn't come near the offer Adobe made me.I'm a big fan of Adobe, until recently I used their product on a daily base, as being retired doesn't mean I'm not working on something. Has someone a solution to my problem?... And here's a tip for Adobe;Please, improve your p

Hi, Sorry to post this here, don't know what else to do, I've been trying to cancel my after effects free trial for days now, but every time I sign in it has me change my password, but once that's done, it just keeps telling me to change my password, over and over in an infinite loop lol. 

Hi All, I wanted to try on pdf editor and that's how I got to know about adobe pro dc product and took a free trial. Unfortunately I missed out unsubscribing by a day and very next day I tried canceling the plan and it started flashing me free 2 months extension option. Since I wasn't charged until then I thought it is free of cost for another 2 months (kind of courtesy extension like many other products in market). I went ahead and later on got to know T&Cs in between lines.Actually they charged me for that month for $14.99 and the 2 months extension was with a condition of annual subscription and if I cancel that after 2 months of extension or at any point of time, there is early termination fee of $29.99. I don't have concerns on companies making money by introducing different plan options. I do have concern with the way they market and trap people buying into something they are not intending to. Adobe is a big company and if they do something like that, it is ver

Bonjour/soir, j'aimerais savoir comment désactiver la facturation au bout des 7 jours au lieu de d'annuler l'essai au dernier moment.

Buenas tardes, el día de ayer relaliza la cancelación de un servicio que me tuvo un costo de 299.00 mx Recibi correo de confirmación de esa cancelación    y Ayer mismo me hiceron otro cargo como si huera contratado algo, cosa que no sucedio quien me puede ayudar con esta cancelación y devolución.  

Dear Team, Please some one get in touch with me in regards to my above mentioned issue (Subject area)I'm not able to renew my current plan, while making the payment after clicking the save option and entering the OTP, the page pops with an error! I have tried making the payment twice. I need someone to call me and assist please, No bots. My work has been paused due to this. It's my humble request, if someone can contact me on my number and asisst with my plan renewal. Regards, Abhinav S. Kanyal Contact no. - [phone number removed by Moderator]

Hi,I Had an active Creative Cloud license for personal account 24,99 € / month, but after some time i started a company so switched to more expensive plan for 73,49 € / month, with all apps for business.I was switching plan through Creative Cloud Site for the new one. so I thought that the "upgrade" will cancel the old one and get me a new plan update. I Was wrong.First issue: Now i get 2 invoices every month, pay double and get charged for 2 plans at the same timeIf i want to cancel the first license (which I think should delete automatically) Adobe wants me to pay 50 euro for cancelling the plan.... Thats sad.Second Issue: I had 100gb cloud, the new plan contains 1TB storage, If i cancel the old plan, the 100gb of files will be gone..How to not get charged again for canceling if I already payed double few times since i noticed it?Is there any possibility of a refund?Will the files from 100GB personal cloud transfer to 1TB new cloud after canceling?

Had a few questions to ask on behalf of my client to Sales. Not only did they not answer my questions but left the conversation in between abruptly.  Extremely bad experience. My expectations were that they will answer the question and understand what I have to say. Here is the chat Transcript ----------------------------------------------------------------------------Adobe Virtual AssistantToday  2:29 PM Hi there! Can I help you find something?I'd like to talk to Sales What is your email address? A Sales representative may use this to follow up on your request.---email given--- Thank you for sharing your email address. We’re connecting you with a Sales representative. In the meantime, what would you like to talk about?We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.I have a few questions about adobe sign  You are now connected to Harshit in Adobe Sales. If you

Hi I am Lital Levin, until recently I was a graphic designer with an independent business. Due to the difficulty of making a living, I decided to close the business, and currently I am out of work - unemployed and a student, therefore I want to cancel the subscription, which I tried to cancel, I was informed of a fine of NIS 740! Money that I don't have to pay, I would be happy for help and a solution to the matter, I will happily pay a small fine, but NIS 740 is a lot of money. I will also mention that I am a mother of four tiny children, and any unnecessary expense makes our living difficult. I would appreciate an answer on the matter, Thanks!  -Lital- <removed email-kglad>

ce December even with the "free" Adobe from my school. Can I get my money back or at least some kind of compensation? At the very least can I have access to my apps while my subscription still lasts?

Within the first week of having the creative cloud free trial, I went to manage plan, canceled my plan, and assumed all was well. Then I was still charged the monthly 54.99 recurring bill. I need to take care of this issue before may 31st and this payment continues to accrue. I'm assuming a company such as Adobe would honor the fact that something is wrong with their system, and my cancellation attempt was not successful, with no negligence on my part, to try to cancel within the time frame, in the only available way. I am writing this also to document these facts. In hope someone will reach out to help me with this issue. I've tried to contact Adobe customer service via chat and have been prematurely disconnected on two previous attempts. You can see to my account and recognize I am not currently using your service, have not used your service for any significant amount of time, nor will I be using your service. Have not created any files and/or done any work. 

Merhaba,14.01.2023 tarihli aldığım ücretsiz denelemi planın iptal edilmesini ve paramın iadesini taleb ediyorum.

I had changed my Phone 📱 number and my card 💳 number you can email meback with a way to change my information please 🙏!!!

I made subscription for free trial, then I tried to end it, but Adobe refuses to let me enter my account. It displays this: Social sign in not supportedYou have previously signed in with a social account, but unfortunately this application doesn't support social sign in. To continue, please verify your identity and create a password for your account. So, there were 94 BNG taken from my card! How to end this subscription and take my money back?

We have noticed a significant number of users voicing the same issue where they have been charged twice by Adobe, or they are unaware of the charges they see on their card statements.   Adobe, however, takes great care to ensure that our customers are not double-charged in any case. There could be a few reasons why you may see an extra charge or an unknown charge on your bill. Please refer to the following link for a comprehensive list of all the reasons and detailed information regarding potential double charges on your bill: Double charge on the bill.This resource will provide you with a thorough understanding of the factors that may contribute to the appearance of duplicate transactions. If you have any further questions or concerns, please don't hesitate to contact our customer support team for assistance. We appreciate your understanding and cooperation!   Regards  Kanika 

HiI am trying to retrieve an invoice for an online purchase (from Adobe) under my account's "Orders & invoices" history. When I click on "View invoices" next to the specific purchase order, it comes up empty.Can someone please advise how to get a copy of this invoice? Unfortunately no success via the support bot and no response when being connected to an agent by the bot. RegardsLouis

Recently India constituted a change in how debit and credit cards are used for paying for online services. I've been on the Photography plan for the past couple of months. My past payments have gone through without a hitch (even after the mandate rules came into effect). This month, I got an email saying that my eMandate was invalid. So far I've removed and added the eMandate 4 times. Each time, Adobe accepts the eMandate just fine and I even get confirmations from my bank that the same is now active. A few days later I again get the same invalid eMandate email. Whats going on Adobe? 

Seit ein paar Tagen, wird ein Kollege aufgefordert, die Kreditkarteninformationen zu aktualisieren. Wie in der Schritt-für-Schritt-Beschreibung und dem Erklär-Video beschrieben, führt mich der Link aus der Email in den ABO-Bereich. Dort befindet sich jedoch keine Eingabemöglichkeit oder ein weiterer Link zu dieser. Über einen zielführenden Hinweis, wo sich die Eingabemöglichkeit befindet, wäre ich dankbar.VG, H. Walter   

Hi,ich bin Schüler und möchte mir gerne zur Bildbearbeitung das Foto-Bundle anschaffen. Jedoch finde ich keine Möglichkeit, wie ich auf das Bundle den Schülerrabatt bekomme. Gibt es diesen nur für das Komplett-Abo mit allen Anwendungen?Danke

im being billed from adobe but according to this account I dont have any active plans and I cant get in contact with customer service. I just want to figure out how to cancel whatever plan this is so it stops billing my account. 

Adobe deducts money twice yearly upfront for my annual subs and also deducts a monthly fee twice monthly.  It is ridiculous and to try and get hold of them to try and resolve the isuue is impossible

how can I add payment method I can't see option in website when I will get payment