Account, Payment, & Plan

I got a payment failed notification in the creative cloud app yesterday morning because my CC changed. I updated the payment info and it charged the new card. Despite this, it keeps sending payment failed notifications. Does anyone know how I can get this to stop or talk to someone who can make it stop?

Hello,Wondering if there's any option or way to purchase the programs included in our corporate subscription for home use? Other software manufacturers do this as part of their volume licensing programs so am wondering if Adobe do this? 

I received an email today saying that my account would expire soon because I haven't logged in.  I actually log in quite frequently and pay for a full, annual account, so I am wondering if this is some kind of scam email.  Thank you for any help!

I do not understand why adobe refuses to remove sales tax and puts it on the customer to fill out paperwork so they do not charge sales tax. Adobe is as big as Amazon and they seem to know how to not charge someone in a sales tax free state without the customer having to fill out some paper. Etsy....ebay, netflix, hulu, disney...any of them. This is ridiculous and they refuse to address it any other way than putting it on the customer.

I tried to convert an account that was previously associated with my work (paid by my employee) and was going to be shut down into a personal account with only the basic Lightroom and Photoshop plan. Everything seemed fine, I removed all associations to the employee. Then when I entered my own credit card info I couldn't change the plan and found an unexplained overnight charge from Adobe for the amount of 2538 SEK (about 250USD). That's a total of nearly 300 USD charged in one day for a service that was supposed to cost 19.99.I need help from an actual human being and can't find how to actually access the chat or phone support. Please help! Had to disable my credit card in the meantime to stop the flow of charges/

I started my free trial in Nov 2022, I quickly realized that my computer wasn't supported and cancelled my adobe illustrator subscription well before my 14 day trial was supposed to end. But, Adobe did not process my cancellation and is STILL charging me a monthly fee! I've reached out to their customer service, and they keep on offering me promotions to keep my subscription! I need to cancel my subscription and get a proper refund for the money that's been taken then past few months, I'm posting on here as I am desperate now and need some resolve to this ridiculous situation. I thought Adobe was better than this. I'm being charged for a program I haven't even been able to use, and I cancelled my subscription well before the trials end! When I try to cancel again now, it tells me they'll charge a cancellation fee, that's ridiculous!! 

I have a subscription that I want to cancel as I am going on holidays for a few months and wont be using it, but it is still asking that I pay $150 to cancel it!! thats way too much money. Does anyone know if it will be possible to cancel without the fee or if there is a support person that can help me.  I refuse to pay my monthly fees when I wont be using the apps, I am paying enough for the use already, and I'm sure others would agree.

Hvala Vam. Uključio sam "payment method" na datum 17.02.2023. Nisam koristio stranicu jer mi ne odgoovara. Sada, kada želim "cancel my plan", ne dozvoljava mi i pišu da imaju problem, neki "issue." Zanimljivo je koliko je jednostavno za uplatiti program, ali ne i za poništiti. 

i have one account that started on 8th feb 2023 and paid again on 9th march and i just recieved a message that another payment is due on 23rd of march . but my next payment is not due till 9th of april, also it has come up as a fortnightly payment of which it is not it is a monthly planthe plan i have is for €64.03 per month.any help will be apprecited thank you in advance

Because I now work for an education intstitution, I have access to a cheaper deal for Adobe DC. I would therefore like to cancel my plan, but as I gather from reading this page https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html I will have to pay until my annual plan is up. But how do I know whan my annual plan is up? Can I cancel now anyway and switch when my annual plan is up but continue using Adobe DC as I'm paying for it anyway or do I have to make a note of the date (though I would have to know when that date is) and cancel just before that date? Thanks!

Здравствуйте, сегодня около 16.10 с карты, которая привязана к учетной записи, (mail address removed by moderator) $23 было списано за подписку, можете ли вы отменить подписку и вернуть средства

So frustrated.  Billed by adobe 119.89 to be charged to AX April 1st.  When I try to cancel my adobe plan my adobe account says I have no plans.  So why is adobe charging me?  I was billed directly by adobe.I got no where with a chat, it was just an endless loop of questions that didn't pertain.Any suggestions.    

Greetings to ALL! I couldn't find information about my Chromebook's compatibility with Premiere Pro. Does anyone know if this program is compatible with a Chromebook please? I want to purchase it but need to know that before pupurchasing. Any help would be greatly appreciated! Lisa 

hi guys, i am on a yearly paid monthly plan. i have my exams coming up and i would not be using the subscription for the next two months. so if i cancel it towards th end o the month will i still be able to renew it at the same cheaper introductory price or will i have to pay more. currently i got the introductory offer of 2000inr something but without the offer it would cost me around 4000inr something. help is greatly appreciated!!

Greetings,I signed up for the free Adobe pro trial in January to try out its OCR. Without me realizing it, a current subscription has been activated that has already cost me 75 euros and that if I want to cancel it will cost me another 100. I have read that many other people have had the same problem, therefore the behavior of Adobe (a company serious and reliable) does not seem to be transparent in this case. I hope it is a misunderstanding, which assistance can promptly resolve. Also seen that I never used these Pro features except in the first hour of the free trial.Trusting in the good faith of a serious and worldwide company.

How do I get my refund? 

Personally, as much as I love Adobe and it's products, I felt their customer service was not only frustrating, but embarassing.  I was simply asking to see if I could update Adobe Premiere Rush only to the Pro and they did not directly answer the question nor did they seem to know.  They kept saying "we'll transfer you to the team that knows" four times, only for them not to know.  It was a waste of my time and very inconvenient.  But it's clearly not their fault, as it is the management at Adobe's fault.  Adobe, I really hope you're paying your people properly, but I also know that as much as I love using Photoshop, After Effects, Premiere Rush, and other products, there clearly is corporate greed involved.  It feels like they're just trying to rip us off and spend a lot more than we want to.  I figured I wouldn't talk to the CS further and just purchase the bundle pack, since I figured there was a lot more value in that in the end of the day. 

Hi - I am trying to figure out how I can switch my current plan to a student plan. My plan must have automatically renewed from last year and my student discount has disappeared. I have to tried to navigate the seemingly endless links to try migrate from current plan to a student one without having to cancel the current one (and incurring a massive fee doing so) but to no avail. When I try to change it I get a message saing this purchase is not supported. Keep getting redirected between US and AUS sites. If anyone has any suggestions that would be much appreciated. Would like to not have to pay an additional $20 each month.  Cheers

I am being charged $19.99 a month for a plan I thought I canceled. I can't get a human being on the phone because they say I don't have a paid subscription. Now when I tried to cancel AGAIN for a plan I never meant to sign up for Adobe will charge me $99. I'm in tears right now because I'm on disability and I cannot afford this and Adobe has no way of allowing me to fix this. I don't know what to do.

Does anybody know why Adobe has become so difficult to deal with? Software, customer service ... it has become a pain. Even linkages, accounts linked to social media, why would anyone even want that? The packages are way too expensive and complicated. PDFFiller is a much simpler product and they have customer service too. Very disappointing because I used to be a fan of Adobe and considered Acrobat essential for my team; now we don't even use it and have found alternatives. The whole credit card capture business model needs to go away. In the end it is very inefficient, and I think Congress is looking at financial service regulation preventing the unauthorized use of credit cards which would close the loophole that companies use once they have required and captured your credit card number. Have any of you had a similar experience?

So my credit card says I have an Adobe 19.99 monthly charge. I don't see any plans listed on my account so there's no way to stop this online. Short of cancelling my credit card I'm not sure who to contact about this??

My free pan is ending  today and I would like to cancel my free subscrition but I am unable to locate where itto find it.  Can anyone help please. 

I need all my invoices with my nif. How I can get it ?

Ciao. Ho appena concluso il piano annuale di creative cloud, ma non mi fa disdire l'abbonamento. Mi dice che mi sarà addebitato un costo di annullamento anticipato. Qualcuno sa dirmi come mai?

Bonjour, j'aimerais savoir s'il est possible de changer la date de mes prélèvements. L'abonnement débit en fin de mois et j'aimerais qu'il passe en début de mois.