Account, Payment, & Plan

Hi , I subscribe to Adobe creative cloud for 3 month agoI checked my bank detail today It paid for thrice of 1 month How can I get back my money ?

en el dia de la mañana, compre adobe iluistraitor con un correro erroneo, la cosa esque volvi a empezar de nuevo y me compre adobe illustraitor con el correo correcto, por lo tanto tengo la duda si, me cobraran através del correro incorrecto, si alguín sabe algo que me diga porfa, todavia tengo que pasar los días de prueba gratuita, pero estoy con la duda, por si alguien sabe algo que me escriba o me diga un número de telefono a quien llamar. un saludo.

This will probably get deleted but here goes, cause I know they ignore their poor Trustpilot status. There on 1.5 star rating and haven't replied in over a year. Anyone who reads this, get out now! This company is a total scam. Never have I experienced such a poor service from a company in my life. They lock you into a contract and the only way out is to jump through a bunch of hoops before they lock you in again, either that or you pay them a £60-£100 fee to get out of it early. You cannot cancel auto renewal, I have tried, I contacted support and they confirmed it is not possible.They say they send you emails about it being renewed but I've never seen one, there's every chance stuff like that goes to spam, cause let's face that's all this company is. A company of this size, should understand something like that, they work in that sort of field. If you miss the date that it renews, you are stuck another year or have to pay them anyway to get out, you try to appeal and all they want to

I felt cheated due to lack of clarity in Adobe's monthly plan. I needed a subscription for two months and I did accordingly, but after 14 days I found out that it is an annual plan with monthly payment. Against the background, now I want to switch to monthly plan (not-yearly-based monthly plan again). Is there any way that I can switch to monthly subscription without incurring any cancellation fees of the previous plan?

HelloMy billing ref is B-4W9050231B3258640 I have been auto charged for Adobe package annual renewal but i have no further use for this product as I've lost my business. I really need this money refunded as i am already in a bad place financially. please help.

Hi everyone.I checked my bank account today and realised that Adobe has been charging me since June 2016 for a subscription that does not exist in my Adobe account. I chatted with someone from the support, but they were apparantly unable to find the charges. I checked my Emails and it doesn’t say anywhere that I subscribed to anything. Has anyone else had this problem?Thank you.

I cancelled this plan within the time frame of the free demo, it was literally the same day.  I've been billed $20 every month since july for something I needed to use once.  There appears to be no way to contact adobe.  My bank told me the only way to stop payment was to cancel my credit card so that's what I did.  Unless you absolutely need this product, I would strongly recommend not signing up for a demo.  I like the product, but the lack of ability to contact customer service to cancel a subscription if you don't need it is totally unethical, in my opinion.  That's why I'm posting this here... ridiculous.

Hello. Please tell me why I was charged for the photographer's plan if I had a change of plan to "All Apps" in creative cloud? When I bought a new plan, program asked me to abandon the previous plan and I agreed. But now I've been charged for the photographer's plan, why?

Hi! I already asked via support chat but maybe I wasn't clear enough to be understood.   I have two Adobe accounts: <removed-kglad> (this one) where I subscribed Lightroom 1TB plan and where I keep more than 20k photos;  <removed-kglad> where I'm an Adobe Stock contributor photographer   I want to merge the booth accounts into one (keeping said.ts@gmail.com preferentially) This merge will help to integrate the Adobe Stock service with the Adobe Portfolio page that I'm creating   Can anybody please help me? I really appreciate any help you can provide.

Hello,i just recently downloaded adobe premiere 2018 from a third-party website that i followed here in the forums and it works great but now that i have the 2018 version, how will i be able to pay for the subscription?

I have a school account to use Creative Cloud which to my understanding is supposed to be free, and the semester I needed it is over, so i don't need it a this time anyway. However, on the same day of every month, I get a $21.23 charge reading "ADOBE *800-833-6687 PURCHASE ADOBE.LY/ENUS CA". My "My Plans" tab is blank, so I don't understand what I'm being charged for. Is there some kind of mistake?  (P.S. Woudln't let me post without selection a topic even though none of them were relavant :P)

Why am i paying twice for my Adobe package? When I go to my plan, it shows a duplicate package and wont let me manage it to delete.

I did a free trial for Adobe to see how it works but when I tried to cancel my plan by going to my account, there was no option, not even to change my payment. I looked for answers but they said there is a cancel option which I don't. I am really upset and it charged me every month and I wasn't even using it. I want it to stop, please. I want to cancel now.

I just signed up...again -- and, I accidently signed up for the YEARLY plan. I was previously on the MONTHLY--  and want to switch back to the monthly -- but, I don't see any option to do that.  If I cancel my plan -- and, re-subscribe to a monthly plan I saw somewhere else -- will I lose all of my clips and projects -- or, can I just sign back in with my user info?

I have creative Cloud Plan under personal profile and also another separate plan under company for one After Effects as team member.I would like to cancel After  Effects but cannot find how. In the admin console I don't see such option. Also as a contract owner I don't see option to cancel After Effects plan, only Creative Cloud plan. Into both profiles I log in with the same credentials.  Please help.

Aloha...I tried chatting with an agent twice. I got cut off twice. PayPal does not get involved with these issues.I want two months refund, and to stop billing.I have speech issues, and do not do well talking on the phone.This is harder than cancelling AOL. What do I do now, besides reporting Adobe to the Better Business Bureau?Thank you. 

The app keeps asking me to sign up for a free trial but I subscribe every month. I can’t even get into the app. Ow. What should I do?

Buenas tardes, He seguido sus instrucciones pero no me funciona. Me comunican que mi último pago no se realizó. Mi suscripción finaliza en marzo, ellos cobran por trasferencia bancaria, entonces éste sería el último mes que me pasan la factura. Revisando el historial de facturación he visto que ya cobraron el 09 de este mes, por lo tanto no entiendo que me digan que el pago no se realizó. Creo simplemente que quieren ganar tiempo.... No sé qué hacer, les he enviado un e-mail y espero que con eso..Muchas gracias. Siplemente se lo querría compartir.

Hello, I purchased a month of Adobe Acrobat PRO on 06.01.2022, which had the company name printed on it. After a year, I needed another month of Adobe Acrobat Pro and purchased this again with out company credit card, but I did not see that the company name was erased from my profile beforehand (which was not done by myself!). Now accounting is very unhappy with the invoice they need to book and I need help what can be done to maybe correct the invoice...? Is there any way anybody can help me? 

Hallo, ich bräuchte für meine Steuerberater (Abrechnung Ausland), die Rechnungen ohne Mwst... Ist das möglich? Ich habe leider nichts gefunden, wo das steht. Bei der Anmeldung Creative Cloud für Unternehmer steht es auch inkl. Mwst. zu zahlen.. Ich bin etwas überfragt, kann mir da wer weiterhelfen pls 🙂Vielen Dank schon im Voraus.

Help adobe is scamming me

Ich hatte das Probe-Wochenabo nach einem Tag und damit 5 Tage vor Fristende beendet und dafür von Adobe auch eine Bestätigung erhalten. Trotzdessen hat Adobe von meinem Konto 19,34 Euro abgebucht. Ich hätte gerne eine Rückerstattung der Kosten auf mein Bankaccount. Es stellt sich jedoch als schwer heraus Kontakt zu Adobe aufzunehmen. Daher meine Frage: Gibt eine Möglichkeit Kontakt mit Adobe aufzunehmen und das Geld zurück erstattet zu bekommen? Freu mich über eure Unterstützung und liebe Grüße Franzi  

Hi, I'm trying to cancel my plan but there's an issue with my login making it impossoble to do so.  I can't find a way to contact adobe directly? 

hi, when shall I terminate the subscription to avoid cancellation fee? 

I signed up for the 7 day trial end of december and tried to cancel it a week later but that wasn't working. I gave up and forgot about it until just now when I saw that I've been invoiced for 2 months already and apparently it put me on an annual subscription which I never signed up for. Now when I try to cancel this subscription it's telling me I need to pay a cancellation fee of 120 euros.. Kind of ridiculous since I never signed up for this subscription. Please cancel my trial/subscription and refund the 2 months, I haven't even used any of the programs, it was only needed to try to edit a PDF.