Account, Payment, & Plan

I have had auto payments set up on Adobe for years. I recently bought a couple harddrives that advertised a free month of creative cloud, so i added them to my account. Since then I have had a red note in the top right of my welcome screen in photoshop saying that I have a billing issue, but all my credit card information is the same. Is this a bug, or was i not credited for the 2 months of free subscription? Am i going to lose my subscription?

Can anyone help please. Based in the UK and trying to query a cancellation charge with customer services - loads of helpful guides but none of them actually link you to an actual person to chat with; have found the blue "contact us" button but when I click on this, nothing happens (have opened in several browers) - failing getting onto a live chat, even an old fashioned email address would do so I can stop draining cash! Many thanks for any advice.  

Hi i have question, I forgot about canceled my photoshop after free trial and they took many for that. But after that i canceled my plan and I'm thinking about that if they will return money to me. Thanks for all answers.

I would like to propose that Adobe would consider, at the the very least, a discounted annual subscription fee for users (especially long time users) who have chosen not to update the apps that they using. I greatly appreciate the features available to me although, for many of us, the vast majority of new updates do not apply to our workflow. In the past, we would only update (purchase a hard copy) when updates were relevant to our needs. Today, we are required to purchase the apps that we use on a yearly basis regardless of whether or not we use the latest features offered. A more neuanced subscription model would be greatly appreciated. Perhaps long time users could graduate into lower annual fees? I hope that Adobe might take this into consideration.Gratefully,- Nathan 

Hallo, ich habe ein Problem. Ich habe mich vor längerer Zeit mit meiner Emailadresse bei Adobe regestriert und ein Photoshop und Lightroom Abo abgeschlossen. Später wollte ich noch Premiere Pro und habe auch dafür ein Abo abgeschlossen, habe mich jedoch zuvor nicht mit meiner Email Adresse, sondern mit Google angemeldet. Die email Adressen sind eigentlich bis auf einen Punkt zwischen vor und Nachnamem identisch und gehören auch beide zum Selben Google Konto, EIGENTLICH. Adobe sieht diese 2 Email Adressen als 2 unterschiedliche Konten an und ich muss jetzt je nachdem welche App ich nutzen will, das Konto wechseln, was ziemlich nervig ist.Gibt es da eine Lösung ? Adobe selber kann man ja scheinbar nicht kontaktieren, zumindest finde ich keinen Email Kontakt oder ähnliches. Liebe Grüße ✌️

Bonjour! J'ai choisi l'abonnement basique ADOBE CC. Il est écrit que cela inclue l'accès notamment à Photoshop. Mais ce n'est pas proposé dans l'interface. Si je le cherche, je le trouve mais avec un prix supplémentaire...Es-tce une erreur de compréhension de ma part. Il ne s'agit pas du logiciel PS?Merci de vos réponses.Bonne journée!

Aún no he recibido mi reembolso por un cobro indebido de US$359.88. Hoy han pasado 34 días para ser exactos. No logro encontrar el logo del chat y estoy haciendo las gestiones desde un teléfono móvil. Se me ha hecho muy difícil lograr algún ccontacto o vía para resolver esta situación. 

Hello, I had previously created an account on a free trial via my university. I canceled it so I am not sure why it still says I am enrolled and is charging me. I would like to cancel my subscription without a late fee.  Thank you, Adi 

Solo me deja actualizar los datos de mi tarjeta, pero no deja meter mi RFC para el comprobante INVOICE de México, me sale un mensaje de ID de IVA con errores

Dzień dobry, Przez nieprzejżystość strony dwuktotnie pobrało mi z karty podwójnie wartośc subskrybcji. Gdzie prosić o zwrot płatnośći?

please cancel my plan.. you have charged my credit and I didn't know ?

Hi. I changed my plan from Illustrator and InDesign, to "Creative Cloud all apps". Shouldn't my earlier plans be deleted then, since they are included inn the "all apps-plan"? They are still showing under "my plans"..

I have two plans on one computer. One plan has expired, but my other plan hasn't expired yet. Can I remove an expired plan without paying? It's very sad to have to pay for 2 plans while having trouble paying for this program financially (using one).

Bon là ça fait pratiquement 10h que j'essaye d'avoir de l'aide.Le 3 décembre j'ai pris un essai gratuit sur AE et je me suis désabonner 1h après l'avoir utiliser, j'avais annuler, mais depuis ce temps-là ça fait deux fois que je vois sur mes factures bancaires que j'ai payer plein prix, quand que j'ai pourtant annuler, je ne suis pas épais, je sais que j'ai bel et bien annuler. Je suis aller vérifier mes dernières factures, j'ai annuler ma formule où ça me dit que je viens de payer 160$ pour annuler? Ça ne fait aucun sens. Est-ce qu'il y a un moyen que je puisse avoir un remboursement ou de l'aide, car j'essaye de trouver de l'aide et votre site semble impossible d'en donner.

Hey guys im trying to confirm if im getting my refund for a subscription that i cancelled immediately. Kindly assist

Bonjour, en cherchant les factures pour la comptabilité, je m'aperçois qu'un second compte cloud m'est facturé alors que je n'ai rien demandé.Je souhaite demander l'annulation et le remboursement, mais en ligne des frais de résiliation me sont demandés !Suis-je le seul dans ce cas?Merci de votre aide.

Hello thereI am very new here and trying to understand how it works.I have paid for Acrobat Pro,but in my account billing says nothing about but i see transaction on statement at my bank account.How to connect support directly via mailThank you for help

AMUONT DEBITED IN 07 DAYS FREE TRIAL AND I CANCELLED THE SAME DAY. GOOGLE PLAY TELLING CONTACT ADOBE DEVELOPER.ADOBE TELLING CONTACT. MY REFUND NOT ISSUED 

Hello, I Hope you're doing great. I have some small issue; approximately 2 weeks ago I used your free AE platform for 7 days and cancelled on the last night before the 7th. However there has been a debite of 23, 79€ on my account. Please check my information and get back to me.Thanks for reading and helping! Best Regards Rakhim Bakhayev

I'm having problem witch canceling my adobe creative cloud subscription from my Adobe account. On December 15th, I set up an Adobe account and started the trial, canceled my subscriptions before the trial period ended, after which Adobe took the money from my account and activated the plan. When I realized this happened, I canceled the plan again, now after the new year I calculated that I had automatically activated the annual plan that I didn't choose and my account was charged again. Now I wanted to cancel my subscriptions again, but they show that there is a fine of 320 e.Please help me take steps so Adobe can help me get money and successfully cancel my subscription and deactivate my account. 

Hey, I signed up for a year plan of Illustrator in September of 2022. The app worked well on my iPad then. Now, it won't open, and I've learned it's no longer compatible with my hardware. I'm stuck in a plan for a software I can't use, and Adobe wants to charge me $100 to cancel. This hardly seems fair seeing as how I entered a contract with the understanding that I'd be able to use the software. I can't find a contact chat button, email or phone number for the life of me. Any guidance would be greatly appreciated.

Yesterday, Adobe took money from me for a subscription to Illustrator. I canceled my subscription last month and never used it again and deleted illustrator from my computer. There may have been a mistake, I just canceled the plan again. Is it possible to get money back? 

On the 14th of Jan, I was billed $527.87 for the yearly creative cloud subscription, 8 days later on the 22nd I cancelled the subscription under the impression I would be fully refunded as it was within 14 days. It is currently the 30th and I haven't been refunded yet, any help is greatly appreciated.   [Mod: Moved to the appropriate forum]

When (not if) you decide to cancel your Creative Cloud storage you are guided through a path with multiple warnings, and even a 1 month free offer. In particular..."You no longer have access to your applications, nor most of the services included in your paid plan." Completely incorrect. You still have access to all of the applications you pay for and use. Just less storage to work with. That message is displayed twice at different points to make the customer think twice. It's just a really shady way to handle the cancellation. I would gladly pay $9.99 for 1TB of Creative Cloud storage...  IF it worked. If it didn't create conflicts across machines. If I can store a 4K video larger than 20GB for editing. If it reliably sync'ed without me having to constantly check to make sure it's running in the background. 

Hi can anyone help. My daughter got this plan nearly a year ago, didn't know how to use it and I am desperately trying to cancel the plan and it's just not working. I have tried online chat and no one answers. Anyone know a UK lmdline I could call to actually speak to a human being and get the plan cancelled?