Account, Payment, & Plan

I had selected illustrator trial annual plan for 7 days free. After 7 days my money got debited from account. The policies of adobe says that you will get full refund when you cancel the membership before 14 days. I have cancelled my membership on 13th day, all I got only cancelled confirmation email from adobe. After that I am expecting the refund. And even after 10 days I didn't get any refund. I want to write an email about this issue to adobe. Please someone help me with the respective email id for adobe. 

Hello everyone, I no longer use Adobe except for Acrobat and I would like to cancel my student subscription. When I try to do so, it tells me that I will be charged a cancellation fee of €59.99. I would like to know where I can find the exact date of the end of my student offer on the website, so that I can cancel my subscription at the right time, as I am having trouble finding it. Thank you in advance for your help. 

Здравствуйте, 19 марта в 16:08 по казахстанскому времени с моей карты было списано $23,51 за ежемесячную подписку, но я отменил эту подписку и давно ею не пользовался, не могли бы вы вернуть мои деньги обратно на карту

Hello,Last month, I needed to fill one PDF document and I couldn't do it with the free Acrobat program, so I chose to purchase the "free try" of Adobe Pro (one week for free, then 23.99€/ month). Unfortunatly, I forgot to cancel and I had to pay the 23.99€ for March. Now I want to cancel for real because I don't need Adobe Pro at all, it was only for ONE document! I tried to do it on Adobe website, and they told me I'll have to pay 131€!!! For what?? I did'nt agree to purchase the annual program, I purchased the "pay every month and cancel when you want" program! I can't pay 131€ roght now, I don't want to and I simply can't! Is there a way to fix this? If you have an answer, please tell me :((Thank you,Clémence.

I owe you $1,110.39. Can you wait payment from us by April 12, 2023. Your understanding is greately appreciated. Nobutaka Ashihaea Architect PC

I don't understand how was I Charged for 6 straight months on a Yearly Audition plan ???? I LITERALLY downloaded the trial version for ONE day, deleted it, and canceled the plan!! This is Infuriating! absolutely [cursing removed] Infuriating !! SHAME ON YOU ADOBE  

Hello Support, Please help me regarding my issue. I have taken the free trial for adobe creative cloud and I am trying to cancel my subscription from my last two days. I cannot due to a bug that does not let me go ahead from social sign in not supported even after I have made a new password. Could you please cancel my subscription and refund the money? Also I report this bug that does not let me sign in.

I subscribed the Adobe Creative Cloud annual subscription March 4th, 2022. It's been a year and I'm trying to cancel and to my knowledge the cancel fee should now be 0. But it still says £137 which indicates that I'm still on my 7th month. I've checked by bank details and have paid for all 12 months, monthly. So why am I still gonna be charged to cancel?

I'd like to cancel my trial period but I can't because it says "You will be able to manage this plan soon" . Please help. Where can I contact technical support?

Hi, I want to cancel my Creative Cloud membership. It's been a couple of days and it still sasy that I'll be able to manage the plan soon. Any help is appreciated!   [Moderator moved the thread to the correct forum]

Please delete urgently my Adobe ID - [ removed by moderator ] as I need to sign in with my corporate ID, not this one.   Title edited by Moderator

Hi there, as usual, on the 25th of this month Adobe should have charged me for the monthly fee, but i noticed that no payment as been done. This morning, when i reached my office i noticed that Adobe Creative Cloud saysA problem occurred with the payment details. Please update the payment details.I've tried to update the card with the same one (the card is not expired or anything related), but it keeps saying that there's an a Billing problem.  Could be this issue related to the maintenance on Adobe side? Never had any issue before, even when bigger problem were running on Adobe side.Thanks to everyone.

I believe I have an institute license from the high school I used to attend, that i use for Photoshop, Premiere Pro and After Effects daily. On the Creative Cloud Desktop app it shows that included in my plan are all of the apps that Creative Cloud has to offer. On the Creative Cloud website though, it shows that i currently don't have any paid plans. I understand that you can activate 2 devices with creative cloud, but I can only use creative cloud apps on my main desktop. If i try to log into creative cloud using my laptop, it shows that i need to try or buy the apps i am trying to use. It also shows that I have no activated devices, despite being logged in on my main desktop and being able to use and update all of Creative Cloud's apps. I am considering upgrading my motherboard, but I'm afraid that the license is tied to my motherboard and if i try logging in on the new one, the license will no longer be there. I'm not sure what license i currently have and why I can only use these

How do I cancel the 7-day trial account

I have two payment cards added, one of them I want to remove. and there is no function remove the card and I can't find it anywhere, contact with adobe is difficult, the trail hits me. If someone from adobe answers this question, I would like to ask for photos where to find the function remove the card because it is not there. I remind you that I have two cards added, so I should be able to remove one without canceling the plan

I just got a "Warning Sign" on my Creative Cloud App and once I sign in to my Adobe Account via browser, it said I have a Billing Issue. I try to fix it by Updating Payment, but "Something Wrong" pops up. I can not view the Update Payment window so I do not know what is wrong with it? I already check my Visa Account and nothing happen there. Can someone please explain about this issue? 

Hi,   We are in our Business with one iniciative to sign documents on IPAD.   Actually we have account to manage by PC or Laptop, but we need consultan support to define the best way reduce de steps till sing. I mean.  We have more than 400 people (Sellers) with Ipads, all of them visit the customers to capture orders, now they need sign some documents form the Customers, for this rason we need reduce the steps to sign by the customer and Sellers. - Not enter the email every time.- Speed up the signing process by for example having direct access without having to enter credentials or only entering them once.The objective is that they can give the client the document to sign without having to go through all the steps that we currently follow in the PCs and reduce the dedication time each time they need to give the client a document to sign. If you have any Sr. consultan to analize the best way to define the process or any Partner?.Could we schedule a m

Earlier in March, I tried, repeatedly, to cancel my subscription.  I thought it had registered only to see that Adobe drew the amount from my card.  Been trying to cancel for the past hour and keep getting this message:  "There was a problem processing your request." after going through the entire process over and again, removing cookies after every try.  Frustrated, I'm posting here.  It seems impossible to cancel my subscription. And I want to be refunded.  Adobe products are too complicated for me, and I would not be using them at all. Hope someone sees this and can help me. Please do not send instructions to me on how to cancel. At this point, I'm an expert. 

I cant cancel my plan. This appears and I already have the invoice 

My adobe account always shows billing issues although I have updated it. I have updated my payment information many times, but it doesn't work, the red box always there. Could you please tell me how to fix it? Thank you.

aydan aya ücret alınırken 10-15 günde bir ödeme yapmak zorundayım uzun zamandır adobe kullanıcıyım ilk defa başıma geliyor bu bilgilendirme yaparsanız sevinirim  

Apparently ive been being charged for 14 months straight for a total of 294$. I swear I thought I canceled this a year ago. I don't even use premier pro. The last time I used it was for a school project last year. I only noticed today because I went to download Illustrator on a different computer and I saw that I had another plan that was active. Anyway I can get a refund or a partial refund?

Hi! I changed my place of residence and email address. Please link my new address to EMAIL REMOVED. Thank you and have a nice day.   Do not post private information in a public forum... Moderator Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730

Dear Adobe, Thank you for demonstrating how to rip consumers off truly. You should be ashamed of yourself for how you manipulated those to try your trial fees, hook them with the monthly fees, and then have the audacity to charge $100.00 to cancel this fee. Your ways are deviant and you drive a very dishonest business model...

Fiz a compra do app mas não consigo usar a versão paga.Aparece para usar a versão grátis por 14 dias (visto que já usei) e logo em seguida aparece que já sou contratante do app.Já olhei na Playstore e o pagamento está certo.Como proceder?????