Account, Payment, & Plan

I've been charged in November and December for a Pro plan I've cancelled 3 days after the  free trial version.I don't get why this is happening and I demand a refund. If only you had a contact I could talk to, that would be much easier.Adobe sent me an email, as you can read in the second picture, confirming the cancellation. "Prezado(a) Miguel,Este email confirma o cancelamento da assinatura do Adobe Acrobat Pro. Você continuará tendo acesso às ferramentas de assinatura e aos serviços online até o final do ciclo de faturamento em 22-Novembro-2022 (PT). Depois disso, sua conta será convertida em uma associação de nível básico e gratuito.Se você mudar de ideia ou se fez isso por engano, poderá reativar facilmente sua assinatura." in English: "Dear Miguel,This email confirms the cancellation of the Adobe Acrobat Pro subscription. You will continue to have access to subscription tools and online services until the end of your billing cycle on 22-Nov

Hi,I am a Photoshop user and recently got a free trial of Premiere Pro and afterwards forgot about it. I haven't used Premiere Pro since the one time I used it while the trial was still going but I have been paying for it for two months without knowing. Is there any possibility of my getting a refund as this was by accident and I haven't used the service at all. Thanks,William

Adobe Acrobat Pro 프로그램을 취소했는데 결제가 진행되었습니다. 갑자기 연속으로 12월 31일 이후  1월1일에 결제가  또 진행되었습니다. 어떻게 된건지 확인해주세요. 

Bonjour,Je viens de m'apercevoir que je viens d'être prélevé automatiquement pour le paiement de l'abonnement aux logiciels 3D Adobe. Cet abonnement a été renouvelé automatiquement. J'ai contracté cet abonnement l'an passé, le 9 décembre, suite à une offre spéciale, la moitié du prix qu'on me facture aujourd'hui. J'ai cru pouvoir me servir des logiciels sur mon profil pro mais cela n'est pas possible. Je dois me déconnecter du profil pro pour pouvoir utiliser ces logiciels 3D sur mon profil perso. Et me reconnecter au pro pour utiliser ma suite Adobe graphisme ! Autant dire que c'est juste impossible à gérer, contre productif dans un contexte professionnel. J'ai demandé à ma société de m'abonner aux logiciels 3D. Elle a refusé.Je ne me suis donc presque jamais servi de ces logiciels.Aujourd'hui, je viens de résilier mon abonnement qui a été renouvelé pour 1an pour une somme au dessus de mes moyens et à 5 jours près, je risque de ne pas obtenir le remboursement total de l'année à venir.

I noticed that my card has been continously charged from Nov 2021 to Jan 2023 without any notification of auto renewal and change in pricing.I was charged INR 1082 + tax from Nov 2020 to Oct 2021.Without any notification, or a chance to cancel the subscription, my subscription was renewed. Over and above that, the price of the subscription was increased to INR 2029 + tax, which was also not notified through mail.I want my subscription to be cancelled right away and the amount charged from me over the time period of Nov 2021 to Jan 2023 be refunded to me.

Hi. I make my payment plan monthly. Now I want to make all the payment in one go. How can I do that.   [Moderator moved the thread to the correct forum]

 I've been charged in December, twice (1st and 28th), for a Pro plan I've cancelled 3 days after the free trial version, as you can see in the pictures. Adobe sent me an email, confirming the cancellation (in Portuguese) "Prezado(a) Miguel,Este email confirma o cancelamento da assinatura do Adobe Acrobat Pro. Você continuará tendo acesso às ferramentas de assinatura e aos serviços online até o final do ciclo de faturamento em 22-Novembro-2022 (PT). Depois disso, sua conta será convertida em uma associação de nível básico e gratuito.Se você mudar de ideia ou se fez isso por engano, poderá reativar facilmente sua assinatura."      

Hello Dear Adobe Employees! I have a payment question! I activated my student license Adobe Creative Cloud for 19,50€, thats okay.. but from 8. 10. 2022 im paying 23,99€ monthly for something i dont know why?? first payment was 10.8.2022 with title Adobe Il Cloud Trial, then 8.11 and 8.12 it is Adobe Il Creative Cloud... but i dont even have it in my purchased orders in Adobe, so i cant cancel it, so im paying 19,50€ + 24€ every month.. why?! please, i want just my Student license Adobe Creative Cloud for 19,50€, not the second one for 24€... PLEASE SOLVE MY PROBLEM asap!

is it legal to buy adobe creative cloud all apps for 4 users for business use in india? i have a small business of printing press and adobe creative cloud all apps for business is expensive for us. theres no use of extra features of business plan, i dont want all to be linked with 1 email. so can i do it?

Здравствуйте Я отменила подписку на иллюстратор, но у меня всё равно списали деньги Подскажите, пожалуйста, что делать в этой ситуации 

I got played for $170 from Adobe. Well played. Did the trial, canceled before it ended, noticed 4 months later I was still being charged $20.99 a month still. Tried to cancel and theres a $95 cancel fee. There was never a mention that they still charge you even if you cancel nor did they mention a cancel fee. Absolutely disgusted. I just wanted to try it out. Literally used Adobe Premier for like 20 minutes and decided it wasn't for me and here I am paying $170 for 20 minutes of use. Will never use Adobe products again unless I'm refunded and compensated. However, considering how shady this scam was, I will not expect a refund from them. Worst part is they probably don't care and will give me a generic message that will end with my complaint archived. [abuse removed by moderator]    

I am baffled.  Today I bought the most recent of several versions of Adobe Photoshop Elements on a website that appears to be Adobe's.  I have an email acknowledgement and a separate email instructing me to download the software and listing my license number.  Both emails are sent from "storemanager@adobe.com" as they always have been.  My bank believes it paid Adobe.  The invoice I received indicates it is from Adobe. But upon trying to activate the new software I was refused and told the license is revoked.  I phoned the company's line, but got a New Year's Day message that the office is closed.  All of the online resources to resolve this issue are dead ends. What's going on with Adobe?   [edited by moderator]

I am UGC a nonprofit organization designed to bring recovery to our community. To the people and properties we are in need of support in all areas. Education services and good will  making  a large impact 

Need Refund today 1/1/23 you charged same day I started this  trial that's supposed to be 7 days. I started it today 1/1/23

Hi I have cancelled my subscription wrongly. How do I reactivate my subscription? And please help me to change plan.

Bonjour,Le 15 novembre 2021, j'ai souscrit à l'abonnement Creative Cloud avec mon statut étudiant et donc avec mon adresse mail d'étudiante.Or, aujourd'hui, je ne suis plus étudiante et l'école a supprimé mon adresse mail de sa base de données.Je ne peux donc plus me connecter à mon compte Creative CloudJe suis toujours bien inscrite à creative cloud (facture que je peux transmettre au besoin) et en + au tarif entier ! Abonnement renouvelé automatiquement à date anniversaire : 15 novembre 2022Merci de me recontacter le plus rapidement possibleElisabeth Thibault

I've been paying for my Photography Plan since November 2021. But if I go to cancel the plan, I am told there will be a cancellation fee of $65. But on Adobe's site, it says that after 12 months there is zero charge. So why am I being told I'll be charged this cancellation fee? I have tried to find a way to contact Adobe about this but their Support page does not offer a way to contact support agents. Dreadful UI.

Hi, Just thought I would ask a question regarding the student discount. I am currently signed up with Creatureartteacher.com Aaron Blaise is a professional artist/teacher and animator who used to work for Disney. I am learning a lot through the 600+ hours of videos and online classes he offers through the website. Would this qualify for the student discount? I am exploring digital media now and it's quite costly to start up and the creative cloud would be a great place to start while I learn. thanks in advance. keir. 

Hi,Can someone please tell me why Adobe has increased its monthly payment from £24.96 to £49.94!? That's a huge increase and I wasn't even informed. Just a shocking bill at the beginning of the month. And is there a way to simply just purchase three of the apps? 

i did payment but didn't get my subscription and refund also not received

Just spent over an hour trying to get help figuring out why my personal credit card is being charged monthly for an account that I don't have access to. It was the worse experience ever with online support from any company.  I'm so mentally exhausted that I can't even finish this post. Long story short, Adobe corporate...yall gotta do better. Even after confirming that my personal credit card was being charged to this account that I don't have access to, the support person refused to send ME an email confirmation of the refund and cancellation of the mystery account that he promised.  He kept repeating that he would send the notification to the email address listed on the account...even though he knows it's not me! I just want my refund and to cancel the account. This is so bad because I really like Adobe products and use them all the time with my company's subscription. I have a website design business and would love to use the products personally but this did it for me

Hello,It's impossible to change the country and my VAT number in the payment method tab. I used to be in France and now I am in Cyprus. They say we should contact Customer care but there is no email, no chat, nothing to contact them???Someone can help? Thanks

I have a yearly subscription for the creative cloud that's paid monthly and i'm looking to cancel it before it renews in January. At what point is it possible to cancel without paying the early cancellation fee? Do I have to wait until it's about to renew or do I cancel earlier?

Ive had photoshop discounted for 1 year and its gone up to the full amount $500+ yet it says here.............and teachers can purchase an annual membership to Adobe" Creative Cloud* for a reduced price of $239.88 for the first year. After the first year we will renew your contract automatically for another year at the then-current standard annual price (currently at $359.88), unless you cancel. This pricing is available for first time membership only and limited to eligible education customers who purchase directly from the Adobe Store or by calling Adobe Sales.

Buenos días, olvidé cancelar antes del cobro anual de InDesign. He cancelado dentro de los pirmeros 14 días de uso, ¿recibiré reembolso completo? Muchas gracias,