Account, Payment, & Plan

Personally, as much as I love Adobe and it's products, I felt their customer service was not only frustrating, but embarassing.  I was simply asking to see if I could update Adobe Premiere Rush only to the Pro and they did not directly answer the question nor did they seem to know.  They kept saying "we'll transfer you to the team that knows" four times, only for them not to know.  It was a waste of my time and very inconvenient.  But it's clearly not their fault, as it is the management at Adobe's fault.  Adobe, I really hope you're paying your people properly, but I also know that as much as I love using Photoshop, After Effects, Premiere Rush, and other products, there clearly is corporate greed involved.  It feels like they're just trying to rip us off and spend a lot more than we want to.  I figured I wouldn't talk to the CS further and just purchase the bundle pack, since I figured there was a lot more value in that in the end of the day. 

Hi - I am trying to figure out how I can switch my current plan to a student plan. My plan must have automatically renewed from last year and my student discount has disappeared. I have to tried to navigate the seemingly endless links to try migrate from current plan to a student one without having to cancel the current one (and incurring a massive fee doing so) but to no avail. When I try to change it I get a message saing this purchase is not supported. Keep getting redirected between US and AUS sites. If anyone has any suggestions that would be much appreciated. Would like to not have to pay an additional $20 each month.  Cheers

I am being charged $19.99 a month for a plan I thought I canceled. I can't get a human being on the phone because they say I don't have a paid subscription. Now when I tried to cancel AGAIN for a plan I never meant to sign up for Adobe will charge me $99. I'm in tears right now because I'm on disability and I cannot afford this and Adobe has no way of allowing me to fix this. I don't know what to do.

Does anybody know why Adobe has become so difficult to deal with? Software, customer service ... it has become a pain. Even linkages, accounts linked to social media, why would anyone even want that? The packages are way too expensive and complicated. PDFFiller is a much simpler product and they have customer service too. Very disappointing because I used to be a fan of Adobe and considered Acrobat essential for my team; now we don't even use it and have found alternatives. The whole credit card capture business model needs to go away. In the end it is very inefficient, and I think Congress is looking at financial service regulation preventing the unauthorized use of credit cards which would close the loophole that companies use once they have required and captured your credit card number. Have any of you had a similar experience?

So my credit card says I have an Adobe 19.99 monthly charge. I don't see any plans listed on my account so there's no way to stop this online. Short of cancelling my credit card I'm not sure who to contact about this??

My free pan is ending  today and I would like to cancel my free subscrition but I am unable to locate where itto find it.  Can anyone help please. 

I need all my invoices with my nif. How I can get it ?

Ciao. Ho appena concluso il piano annuale di creative cloud, ma non mi fa disdire l'abbonamento. Mi dice che mi sarà addebitato un costo di annullamento anticipato. Qualcuno sa dirmi come mai?

Bonjour, j'aimerais savoir s'il est possible de changer la date de mes prélèvements. L'abonnement débit en fin de mois et j'aimerais qu'il passe en début de mois.

Hello,HOW TO CONTACT CUSTOMER SERVICE??????????????There is an option - contact us and what? is not working, it take me to articles. How to take real help??? How and where I can send questions and asking for help? Its totally irrational that big company as Adobe totally dont care about customers and hiding of contact. Im waiting for answer where is an email or other way to contact and ask for help???  

Hello Community,My name is Amine 32years old, from algeria, I do graphic design for a while I was planning on buying an adobe subscription, I couldn't afford it before but now I have the resources to apply for a onethe thing is it appears that it's not available in my region which is sad, so my question here is it possible to buy  the adobe subscription even though I live in algeria ? and if I do buy it, do I still get to use my subscription since adobe isn't available in my region? 

Hello everyone, My payment for All Creative Cloud 100 Go at 62€ per month was not accepted yesterday.Adobe tells me that if I don't do anything, my subscription will automatically be deleted.But, I tried a few months ago to delete personally my subscription, and they are asking for a fee if I don't do it at a certain time. Can someone tell me if they will give me a fee if they automatically delete my subscription?I need a very fast answer.  Thanks very much. Theo

I just saw there's 60% discount on creative cloud for individual plan in my country . I was wondering if it's just a one time discount or will it continuously charge me at the discounted price? Does anyone here already tried it? Any information would be very helpful! Thank you! (Can't find the right topic so i just select all of them) 

Hi, I have bought a new computer, and I'm trying to log in to my account in Creative Cloud so I can use InDesign. But I receive this message immediately after I have filled in username and password: "You've been signed out - Please sign in again to continue using Adobe apps" (see screenshot attached). Does anyone have a clue what's the problem? I am logged in to my account in the browser, so it's not wrong password. I have also deactivated all the previous devices. I appreciate all the answers 🙂

Looking to see if i can speak to an admin about payments, can seem to find chat on the homepage soz if this isnt aloud.

Hi,  I´d to change my plan from Photoshop to Lightroom plan with 1TB, but is not possible. You can see on PrintScr below. I followed this guide: Learn how to change your Adobe plan or subscription.So I don´t know where problem is. I   Thank you, Tereza 

Hi! I was recently charged PHP 1,570.00 while subscribed to Adobe Photoshop on February 26, 2023 (PH time). I canceled my plan on March 4, 2023 (PH time) and was informed I'd get a refund in 3-5 working days after my cancellation. It has been 13 days already, and I haven't received any refund yet. How long does the issuance of refunds usually take? Will Adobe send an email once the refund is already processed? Thanks to those who will answer! 

Hello,  Our company do not dispose a Comp Credit Card to purchase a new subscription for InDesign.  We need an annual subscription for the next few years. How can we apply for this? Thanks, Tech Manager

I do not use your services. However, it seems a subscription has been running for nearly two years!!!!!!!!!!Can you please cancel my subscriptions ASAP, as the page does not let me do so.. and keeps sending me to the password reset page.Also, if you could refund me for the last 24 months of subscriptions, that would be great; they are entirely fraudulent. I will contact my credit card company, as this is ridiculous.

Hello everyone, i'm in a situation where i don't know how to identify and. So i have been using my uni email to as a primary email to create a personal account and there i purchased a yearly plan student for a year. My subscription is now ended. However, I found out that i could use my uni email to log in Adobe (with license from the uni). And the other day, i was trying to log in my uni account to use Adobe but it didn't work. My professor clicked "sign in with a different account" but it also didn't work. My question is, how can I resolve this problem?  Thank you for your help.With regards, M.A

I'm working on my Behance portfolio and decided to go into my Adobe ID to update my information. Listed under my secondary email is a now defunct email address from my old job. When I go to remove or change, it says I'm signing in with a social account and I have to change my password. I have no idea what this means. How can I get rid of my secondary email address? The company I used to work for is out of business and I have no way to get in touch with them. And even if I could, the accounts are now closed with no way to access. Thank you.

I cannot cancel my subscripiton because after i click "cancel plan" it moves me to another page, where i have to change my password. After changing, page is only refreshing.  Is it possible to get refund in this situation?

Minha assinatura do Adobe Cloud é a assinatura anual e cobrado R$124/mensalmente todo dia 14.Hoje ao abrir o aplicativo recebi a notificação de problema com o pagamento e ao abrir a janela para realizar o pagamento está informando o valor a pagar de R$224.  R$100 a mais do que o valor da minha assinatura e não recebi nenhum informativo sobre reajuste e/ou cobrança adicional do serviço, uma vez que possuo apenas a quantidade permitida de dispositivos ativos.

O ano de nascimento ficou mal quando fiz a minha inscrição, como faço para poder alterar? Já tentei excluir a conta e voltar a criar, mas nunca me deixa criar uma conta nova porque nunca assume como conta excluida (mesmo recebendo um mail a dizer que foi excluida).

I have a similar issue and cannot find any chat box on the UK support page.  Any ideas?  i am just going round in circles with this...