Account, Payment, & Plan

Bonjour, Je me suis abonné via l'application mobile j'ai annulé mon abonnement cependant j'ai été prélevé. J'aimerais annulé l'abonnement et être remboursé svp. cordialement, chahine

Olá, boa noite! meu plano de estudante de 86,00 Reais alterou para 124,00 sozinho o que fazer?

Hello! Soooo Adobe charged me last year and the beginning of this year . I downloaded it and used the free trial ... I canceled it before the trial was up because I just didn't need it . Couldn't afford it . I've requested refunds in the past because I was charged 3 times after I canceled it the first time . I was just charged again like 2 weeks ago for $10.99 and now I'm being charged for $20.00 for something at should not be active . Nor should I be , being charged ! They are taking my money . They refuse to refund it . They refuse to cancel my subscription!! 

Hi, sorry if I'm posting this in the wrong bit but considering the 'contact us and speak to a real person' link doesn't actually let me speak to anyone I'm not really sure where else to post it. I registered for an adobe plan about 3 weeks ago which I was under the impression would just be a monthly plan. I've tried cancelling it today and there's a cancellation fee of over £160 because I'm a week late? Not only was I unaware of there being a cancellation fee after 2 weeks (frankly absurd) I also wasn't aware I was subscribed for a yearly plan as I was originally only wanting to use it for a month anyway due to a university art project. What are my options here? I can't afford a yearly subscription, nor can I afford the ridiculous cancellation fees applicable. Things are difficult enough as is financially so I'm incredibly concerned I'm going to have to continue paying for a subscription service I was both under the impression would only be lasting a month anyway and cannot a

 Hi, it is impossible that adobe sends a boleto / Bank slip to pay for the subscription plan.i fill out the form and all i am getting is a webpage stating "you have to wait for 24 hours to receive the email"then, I'll wait and wait but nothing happens. no more email, no boleto, no nothing.i asked the chat support, i had telephone support, all were very friendly but still no boleto.funny fact is that when i started the subscription i paid the same way with boleto.at the time it was sent immediately, i printed and paid it..... this is not working from your side..... now what? best regards christian 

Buenas noches, actualmente tengo dos planes el Adobe Cretive y sus aplicaciones completas mas 100 gigas de capacidad en la nube, y el plan de un Terabyte. Entonces he pensado en cancelar este ultimo plan. Mi pregunta es, me va afectar solo en la capacidad de almacenamiento, o voy a perder Behance, el portafolios a alguna otra aplicacion. Gracias y un saludo cordial.

Hi, I wanted to use the special offer adobe suggested to me, but when I try to do it, I cannot, because my institution is not filled in, I cannot fill it in myself − but without that information, I will not be able to proceed. Any ideas here? Thanks in advance 🙂

I am trying to renew my subscription but I moved countries from the US to UK.I have followed the instructions on: https://community.adobe.com/t5/account-payment-plan-discussions/change-country-associated-with-my-adobe-id/m-p/13373496#M32036 but at the time of payment I am unable to change the country to the UK I have also been trying to find any customer support email or chat on the website for 3 days now and I cannot find it. Can someone from Adobe please help me? I don't have access to the tools I need and I have missed out on offers because of this 

Olá. Fiz subscrição do plano Creative Cloud All Apps e já tinha uma subscrição do plano Fotografia. Queria fazer apenas alteração de plano mas essa opção não era aceite.  Gostava de cancelar o plano Fotografia gratuitamente pois na realidade fiz uma alteração e manter o plano All Apps por favor.Obrigado

Bonjour j'ai fait un essai gratuit de version payante d'Adobe et l'ai résiliée à temps, mais depuis, on me retire chaque mois 17,99 et je ne sais comment l'annuler ou à qui m'adresser... Je ne trouve aucune trace sur mon compte d'abonnement et ne comprends pas. Merci de votre aide. Cordialement 

Hello,I have a huge problem:I try to download the pdf with the billing and it redirects me to a new tab in the browser, there it starts the login and automatically logs me in, it shows a blank page with the pdf in the address, but there is no file to pop or view, after a while the page refreshes and starts the login from the beginning and so on continuously.

hello ,  I don't found & download adobe indesign 2021 on Adobe Creative Cloud, please advise how to get adobe indesign 2021, thanks    

Even I do not have an active plan monthly are being redrawn money from my account after I have cancelled my free trial.I have tried to get in touch with someone who could solve this issue with no luck.Does anyone has the same issue?

Hi. Adobe is persistently sending me emails in Swedish language, a language I never asked for. On my Adobe account the preferred communication languages are set as English and Finnish. Several times tried to solve the issue by switching my account to other languages and then back to EN and FIN: no help. Twice I have contacted Adobe helpdesk, but they either claim they just fixed it (which they did not), or that there is nothing they can do from their end. The email flow continues in wrong language. The last time Helpdesk assistant suggested I raise this issue here in the forum. Now following their advice, wondering if this perhaps is the way to find Adobe personnel qualified enough so they can fix a simple language issue? 

I have raised a case about a week ago and nobody seems to be bothered to read the copious notes that I have left via chat, e-mail and the support case page itself. After six people have had a look, I keep being asked the same questions again and again and the notes in the case are, from my perspective, clear enough. So, here is my question, as per the title: Is there any competent support staff at Adobe? Thank you.

I'm trying to purchase the Substance 3D collection (annual plan), but I keep getting the same notice that I've provided the incorrect billing information. I've double, triple and quadruple checked everything multiple times, and the information adds up. I can even see on my credit card account that Adobe has tried to withdraw credit, but the transaction won't go through. I've also contacted my bank, and payed from a book online, so I know its not my credit card. This is unacceptable for a company as Adobe. Proffesionals are supposed to rely on you and you can't even manage simple payment options. I even tried making a paypal account which I've never used, and I get the exact same error. 

Hallo zusammen,ich habe mehrere Tage hintereinander versucht über meinen Account mein Abo zu kündigen. Das funktioniert nicht da es ein Zahlungsproblem gibt (Geld ging allerdings vom Konto ab...). Ich stecke fest, an wen kann ich mich wenden?Liebe Grüße!

Hi, I bought a new desktop computer. Evidently my Creative Cloud subscription type allows me to have 2 devices licensed at a time - I had Creative Cloud on the old desktop and a laptop. It asked me which of the other two I wanted to deactivate and I accidentally chose the laptop. How can I get that back and deactivate the old desktop instead? 

After signing up for a free trial I was charged. And now I'm being charged to cancel my free trial. I am unable to contact anyone to understand what is going on. I believe this is extremely deceptive and misleading.

I took a free adobe account and it comes to my bank that I have to pay 25 euros

Hallo,   Wie kann ich meine Rechnungsadresse ändern? Wie schon viele User vor mir, habe auch ich das Problem, dass Rechnungen die ich über meine Firmenkreditkarte bezahlt habe, an meine Firma adressiert sein müssen.   In dem Tool der Profilbearbeitung kann ich jedoch nur den Firmennamen angeben nicht die komlette Anschrift.   Eine Rechnung habe ich bereits erhalten. Diese müsste umgeschrieben werden.   Danke & Grüße Jessica Grübel

I have recently purchased the cut price yearly plan which i understood would supercede my monthly payments on my current plan but i havent received an activation email - can anyone clarify ?

I start 7 days free trial, and after the free trials, it automatically purchased, and take from my credit 300 SAR without permission, could you please help me how can i return my money 

I paid for premium on my phone and still don't have access to edit and other features. Please advise.

I have a CC Photography Plan (20GB) since 2014, with annual billing and automatic renewal on August 22nd. The next renewal is thus scheduled for August 22nd, 2023.On Monday (November 21st) I bought an additional 12 months of CC Photography Plan (20GB) via a black friday offer. However, after redeeming the code nothing changed. According to Adobe policy, my renewal date should have been postponed by 12 months (thus August 22nd, 2024) after the purchase.Other photographers who bought the same this week got the expected behaviour (i.e., a shift of 12 months). I opened a ticket with Adobe and Adobe char support four times so far, and we are running in circles. I describe my issue (every single time...what's the purpose of having a ticket system then?), I get told that the code was not redeemed, I redeem it again (even on a browser with clear cache, etc), it is treated as a new account (even though I am logged in with an existing one) and a few minutes later, when I check my account de