Account, Payment, & Plan

Bonjour, depuis que j'ai acheté mon abonnement mensuel adobe je suis facturée le double tous les mois ... on m'a dit que c'était sûrement lié au fait que je devais avoir 2 comptes mais après vérification j'ai bien arrêté mon autre compte qui n'était pourtant pas censé être débité et qui n'avait pas la même adresse mail. Même après désactivation et suppression de mon compte j'ai continué à être débitée en double tous les mois .... et je déplore le fait qu'adobe n'est pas un vrai centre d'aide pour pouvoir échanger avec quelqu'un et avoir une vraie aide. J'ai demandé à arrêter mon abonnement le mois dernier, mais je viens de recevoir un mail m'indiquant que mon compte allait être automatiquement renouvelé pour un an dans un mois ... comment puis-je tout arrêter svp ?Adobe m'a assez soutiré d'argent comme ça je veux totalement arrêter son utilisation et je demande simplement à pouvoir échanger avec un service client.

Ive been charged after cancellation of free trail of Acrobar Pro. Have been looking to talk to online agent. But cant find any link. Can anyone share online customer service link. I did used https://helpx.adobe.com/ca/contact.html page but I couldnt find online chat agent. Any guidance to connect to customer service is appreciated. 

I'm trying to upgrade my photography plan from 20GB to 1TB but, when I proceed to pay, a pop-up window tells me I already own the upgraded plan, which I obviously don't, and gives me only the option to subscribe to a teams plan. I'm also having a hard time contacting the support because, at least in Italy, it's impossible to contact an agent, neither on chat nor on a phone call. The support website only gives you the option to post to the forum. I'd like to be contacted directly by some staff member to sort this out, thanks. 

Adobe support is the worst customer experience ever! I had one billing issue + one question for the support. Yesterday (22 November 2022) I talked to an Indian call center for 58 minutes before they hung up the phone on me. First, we spoke for around 5 minutes. The person couldn´t even spell my email address. I had to use a phonetic alphabet chart sounding like a pilot for 5 minutes just to spell the email correctly on our account.Then she me to her colleague, after another 20 minutes with no help and I finally got transferred to the third person who was going to connect me to another person before the system hung up on me while waiting for support. I didn't even bother to call back.Today (23 November 2022) I tried again. This time on the chat. The question was "can I have the black Friday deal on our existing account""Vinita," the person in the support said. I can cancel your account and then you can talk to sales to get the best available price. I asked. "Wha

아니 블랙프라이데이라는 광고를 보고 35200원에 creative cloud내의 모든 프로그램 사용 가능한 것을 구매했고 결재도 됐습니다. 그런데 시험사용만 뜨고 플랜도 구매확인에 없어서 당황스럽네요/

Hi, I recently started the wrong Adobe subscription ("Lightroom") for my photography study. Now I tried to switch the licence to a new one ("Photography"), but I was only able to cancel the old one in the App Store instead of switching it. Now, I need to wait until my old subscription ends, until I can download the new one (as it constantly gives an error message, that I already have Lightroom, when I try to download the new one), but I need it already now. What can I do? 

Hallo,ich bin zugegeben etwas gefrustet. Ich habe gestern die Testversion gekündigt für ein von Twitch geschenktes Adobe Express-Abonnement. Nun denn. Auf einmal zeigt mir mein Creative Cloud Abo Zahlungsprobleme an - ich zahle aktuell 30 Euro im Monat und das ist immer noch eine Menge für mich - ich vermute, dass das irgendein technischer Defekt ist. Das Geld wurde nämlich vor 3 Tagen abgebucht und zwar so, wie es immer gewesen ist. Die Rechnung dafür ist auch eingetragen, ich vermute also, dass Adobe diese Abbuchung registriert hat - bis zum Beenden des anderen kostenlosen Abos, bei dem kein Zahlungsmittel hinzugefügt war, war das ja auch kein Problem. Ich beziehe CC seit 2020, ohne Probleme. Den Live-Support kann ich aus irgendeinem Grund nicht kontaktieren, ich vermute, weil man denkt, dass ich nicht gezahlt hätte :.) Ich weiß nicht, wie viel schieflaufen kann und ich weiß natürlich auch nicht, inwiefern ihr mir weiterhelfen könnt. Ich hoffe einfach, dass hier ein Mitarbe

Hello,I am a photographer in Belgium and rent the photography program from Adobe. For some time now I have not had to pay +/- 12 euros but +/- 9 euros. The VAT has therefore been deducted. I MUST pay VAT in my country under my status. I get heavy fines if I don't do this. I have already contacted you 2 x for this and yet only 9 euros remain deducted from my account. Would you please change this to 'private' and charge what I have not yet paid enough? Thank you!

Ich habe zwei Abos auf einem Konto 1. Creative Cloud mit allen Applikationen und 2. InDesign die ich auch separat bezahle. Kann aber trotzdem nur an zwei PC Indesign nutzen. Stimmt das? Wären es nicht eigentlichen 4 (2 pro Abo)?

HI there, Can someone tell how to contact adobe, I have been charged for a plan that it was cancelled. Thanks in advance

Hi,I added a prepaid CC subscription to my exisating CC sub of the same type, but instead of adding the extra year to the end of the existing sub it jut added another one right now! Can you please change that?BTW I don't like discussing account issues in an open forum but it is impossible for me to find a way to contact a real support person by phone or chat. I only get prewritten FAQs everywhere I search on the adobe-site. As a paying customer with a payment issue I find extremely concerning.

I had a typo in my email address when I signed up for my photoshop membership. I didn't recieve a confirmation email but I'm being charge monthly for a program I cannot use. Two step authentication is sending my code to the incorrect email so it's no way for me to sign in. My email is <edited-kglad>, I entered <edited-kglad>...photo is attached. Do any have a direct email to support or a phone number to help?  Thanks in advance 

Adobe has not been able to find a solution to my being billed by two separate accounts. Does anyone know of a solution?

Hallo, ich habe den "Education Discount" (theoretisch), und auch nach Einreichen der entsprechenden Dokumente die Bestätigung von Adobe bekommen, dass ich zu diesem Discount berechtigt bin.Allerdings wird weiterhin der volle Preis abgebucht.Ein blaues Infofeld bei meinem Account sagt, dass ich den "Support kontaktieren soll".Wie kann ich den Support kontaktieren?Ich bin jetzt 15x durch irgendwelche angeblichen "Kontakt"-Links im Kreis geschickt worden, und komme nur auf wenig hilfreiche FAQ-Seiten, aber finde keinerlei Möglichkeit, den Support zu kontaktieren. Was übersehe ich? Besten Dank für hilfreiche Antworten! 🙂

Hi, I've been trying to cancel my adobe for over a week now. I have been told it'll automatically cancel on the page if I don't pay for the subsequent month which I planned on. Still, they somehow charged me from my bank account at an unfortunate time (when I transferred money into my account to buy groceries at university which means this is a food-free week lol). Now I should be able to cancel it manually but despite the payment going through, it keeps telling me the problem with the billing account and whenever I sort it out and refresh, it says there is an error still, therefore never allowing me to access the cancellation button. How do I fix this issue so I can access the cancellation button?

 I keep getting this every time I log In. Someone please help. I've uninstalled and reinstalled amd it didn't help. 

hi guys, i used the 7 days free trial and decided not to buy. i am trying since days to cancel the sub, but i come to the point where it ask me to login again (for whatever reason - i am already logged in?!). on this page i shall enter the email. the issue here is that the continue button is greyed out and the circle spins all the time. the button never becomes active. i tried already with different browser.in 3 days my free trial ends.

Dear,for the last 6 months I am trying to cancel my annual subscription with no success as I was being charged a penalty fee. I now try to cancel it as 1 year has past but apparently a new invoice has been sent out and I no longer have the possibility to cancel as long as the invoice is not paied.I am quit angry, almost furious on this practices, and very dissapointed by this situation.I want this subscription cancelled and I will not pay for this invoice I didn't ask for and I will definitly NOT PAY for something I don't use anymore.Thank you in advance for your solution. kind regards

Bonjour, Depuis 3 mois je paie la formule plein tarif à 29,99€ alors que je suis étudiante et j'ai souscrit à la formule pour 19,50€. Pouvez-vous rétablir cela et me rembourser la différence des 3 mois svp ? Merci pour votre aide.Vanessa.

I already have Student subscription for all apps, and I pay about 30 euros a month. Now there is a Black Friday discount which allows you to buy the subscription for about 15 euros a month for students but in order to buy it you should not have any subscription. What should I do to make use of the Black Friday discount?Should I cancel my current sucbscruption and buy the one which is on sale?

Hola. El día 13 de noviembre hice compra de la palicación Adobe InDesign, la cual pude utilizarla duante un periodo de una semana, hasta que me pidio verificar mi identidad, haciendo lo anterior y accediendo a mi cuenta, me aparece como si tuviera una cuenta gratuita, el problema viene cuando mensualmente se me estará haciendo un cargo por la aplicación, y ya quiero desactivar la cuenta. ¿Qué puedo hacer?

porfavor necesito de su ayuda para cancelar mi suscripcion en Adobe Ilustrator, hace un par de meses que deje de utilizarlo, razon por la cual necesito cancelar la suscripcion y evitar seguir pagando algo que no ultilizo. En la pagina no aparece en ningun lugar, de forma accesible la opcion de cancelar el servicio.  Agradeceria su ayuda. Gracias.  **PII remoed by the moderator**

Can I get the black friday offer even if I have already bought a package before? I am a student! Will I be able to pay less now per month?

Hello, I'm evaluating the purchasing of the licence for Cloud. But I saw that it contains plenty of APP and I'm not sure if I could install instead some separate few app that I will use more frequently.The sense of the cloud is because it will work online? Only online?  There will be some limitation working locally as some usual app installation? Can you give me some quick description of the added value of cloud versus some other partial installations? I see that too much info exist and they are very dispersive to take a quick decision on the right purchasing. Thanks a lotSergio

Bitte um Hilfe: hab mir bei amazon einen Gutschein-Code für das Foto-Abo (LR/PS) geholt....leider hab ich den Code aber nicht gleich bei redeem eingegeben sondern via der Creative Cloud ein Testabo gestartet. Dann hab den Code bei redeem eingegeben und in der Creativ Cloud die Mitgliedschaft gekündigt. Jetzt sagt LR natürlich die Mitgliedschaft ist abgelaufen und redeem meint der Code wurde schon verwendet. Wie bekomme ich das wieder hin?