Account, Payment, & Plan

bonjour, ça fait 1/2h que je tourne en rond sur le site d'adobe, à la recherche d'un moyen de leur poser une question... impossible de trouver!j'ai souscrit à un abonnement mensuel pour premiere pro, je l'ai utilisé pour un montage en septembre car l'ingé son preferait un export via première (apparament compatible avec son logiciel). mais je ne veux pas poursuivre avec première. je ne l'ai d'ailleurs pas utilisé depuis. mais visiblement, le renouvellement est tacite et adobe me demande de régler les mois d'octobre et novembre... et impossible d'avoir accés à la page gestion de mes formules sans donner mes coordonnées bancaires. ceci dit, un encart affiche "si vous ne prenez aucune mesure, la formule sera annulée automatiquement" aussi j'aimerai en être sûr, car je ne veux en aucun cas être redevable de mensualités à venir  !quelqu'un a t'il un partage d'expérience à me faire ou un contact chez adobe à me donner ?merci,christophe

How can I find out my subscription renewal date. I don't want to be hit with and early termination fee.

Hola,Acabo de ver que me han renovado el plan de Creative Cloud. Quiero cancelarlo y solicitar el reembolso, pero no encuentro forma de contactar con Adobe. No veo la opción de chat, ni direcciones de correo o telefóno. ¿Qué puedo hacer?Un saludo.  

Hello Adobe support community, When I try to write down my mastercard detail and postcode (which are 100 % and I've overlooked it repetedly) then it gives a saying (translated from Swedish): "A transaction can fail for various reasons. Double check and make sure your payment information has been entered correctly. If the problem persists, you may need to use another payment method or contact your bank.".  I don't know how to switch payment method. And I wonder what my bank should do about this. Plus the postcode is seperate in and of itself... Please, could you help? 😃 Thanks and all the best/Simon I 

Ik, Cornelis Rudi, heb een abonnement op Adobe, ik ben veranderd van emailadres. Mijn abonnement is aangegeven op mail adres : <edited> dit is veranderd naar : <edited> wens mijn abonnement op dat nieuwe mail adres zetten. De betaling kan ook niet meer via mijn Visa kaart, die is stopgezet. Heb proberen dat aan te passen, maar dat lukt me niet. Groetjes Rudi Cornelis <edited>

I see on my credit card balance that I a subscription with ADOBE STOCK started. I only wanted to have a trial period! And now I have to pay ONE YEAR of subscription?!?!? And NO OPTIONS to contact ADOBE about this??? Thiefs!

Hi everyone,A few days ago I upgraded my plan from Photography to All Apps. However, when I went to check my account, the Photography Plan was still there next to my new All Apps plan. When I tried to cancel it I got met with an early cancellation fee. Wasn't the All Apps Plan supposed to automatically replace and cancel the Photography Plan? How does this work?

Dear, HI! I would like to cancel my plan, but Adobe wants to charge me $130?ish for it. Is there some way to decrease or to avoid this fee? Thanks,Arpad 

Hi. if this isn't the right forum section for this sort of question then I apologise and please point me to the right place if that's the case. To go into further detail, my previous plan was Annual, paid monthly (30.34 per month) and when on the cancel plan page I accepted an offer of two free months at the start of the new Annual, paid monthly plan (I wasn't going to cancel the plan but looking for a new package) and the package is otherwise the same. Now, on my account page under billing and payment it says £2.17/mo. Is this literally correct thst it went from £30.34/mo to £2.17/mo or is that likely just the first month? I have tried finding the answer but get no clear answer. Any help would be greatly appreciated.

Hi guys, wondered if you could help. I've just recently upgraded to the whole Adobe suite apps ,do i now need to cancel the PR, ILL, & PS individual plans that I originally had?Thanks in advanceMatt

Is it possible to cancel my Adobe subscription, but keep Adobe Muse? It's the only program I use and since they are no longer supporting it, can I still keep using it?

I got verification and a redemption code for getting substance painter 3d and all 3d products for 12 months for free thanks to my university. I downloaded it but its now saying I only have a 30 day free trial. Did my redemption code and 12 month subscription not activate or something? I even went through the verification link and entered the product code and did every step as well as recieving a confirmation email and redemption code for the 12 months after.

WelcomeI work as a teacher, and I want to know what papers are required of meIn order to get the subscription for students and teachersAnd I want an accurate answer, so that I know before subscribing, is the subject complicated, or can I prove it easily

I have purchased an annual plan for Adobe Acrobat pro with a regular account a month ago even I am an undergradute student (I really needed the service immediately). Is it possible to switch from the regular plan to the student Creative Cloud Subscription now? If yes, how can I change the plan? Thank you!

Hi, I have a problem with changing the plan of subscription. It is no possibility to write down the name of the university, so i can't prove that i am a student and I can't agree on the subscription plan. Do you have any idea what to do and how to change it?  

can adobe make subscriptions in Egypt with lower prices like in turkey especially after raising on dollar price the subscription now is not suitable for most people.I saw a lot of people here in Egypt buy turkey licenses at a very cheaper price.Please help us Thank you

Hello there,I'm trying to switch from the Lightroom 1TB plan to the Photography (20GB) plan but everytime I try I get the messsage:No suitable offers /!\We're sorry, we could not find any suitable offers. To switch, I go to my plan, Manage Plan > Find a better plan, Change your plan > and select the Photography (20GB) plan. I might be able to cancel my  current plan but will have to pay some amount due to canceling before 1 year.Both plans are at the same price, so I thought moving from one to the other would be fairly simple. Anyone got any idea on how to switch plans? Many thanks in advance,  Thierry

Hi, I signed up for the site and I want to cancel the subscription, how do I do that?

Hey, ich musste heute früh leider feststellen, dass ich verpasst habe mein Adobe Jahres-Abo rechtzeitig zu kündigen. Es wurde genau heute um ein Jahr verlängert. In den Vertragsbedingungen steht, dass ein 14 tägiges Rücktrittsrecht nach Abschluss des Vertrags besteht und man dann das Geld auch komplett zurück erstattet bekommt. Ich finde nur keine Information dazu, ob das auch im Fall einer automatischen Abo-Verlängerung gilt. Der Kundendienst ist ja heute leider nicht erreichbar, also hoffe ich dass mir hier vielleicht jemand weiter helfen kann.

請問為什麼我的帳戶會被扣款兩次費用？？？

In my plans section there is nothing there, i'm 100% sure i bought it on this account

Hi I recently 2/3 months ago started a request to delete the account but it has not yet been deleted and I couldn't find where to write to adobe so I am writing to you for help

Greetings.   I have been a monthyly subscriber to the photography plan (PS and LR) for yearts, but when I activate LR Cl I receive the attached message.  I have two Adobe accounts and this happens on both of them with Lightroom Classic.  Oddly, I AM able to login to PS successfully.         [Moved to Accounts-Mod]

Bonjour !J'ai essayé un logiciel Adobe en période d'essai, ayant eu beaucoup de travail + un tout petit j'ai oublié de résilier. Me voilà donc avec deux abonnements pour deux formules différentes à 23.99€ chacune, ce qui n'est absolument pas envisageable pour moi actuellement étant maman solo. Quand je veux annuler, les frais s'élèvent à 119€, & je n'ai reçu AUCUN rappel d'Adobe me disant que ma période d'essai arrivait à expiration ! Je trouve que c'est un peu de la vente forcée, suffit qu'on ait la tête ailleurs & on se retrouve avec une grosse facture.. Bien entendu, impossible d'écrire où que ce soit à Adobe, donc je me résigne à poster ici en espérant que quelqu'un puisse m'aider à annuler ce foutu abonnement sans frais exhorbitants pour un logiciel que je ne vais jamais utiliser !

Não sei como aconteceu mas, sem querer, assinei dois planos iguais e agora estou a receber duas faturas e não consigo cancelar. Gostaria de entrar diretamente com contacto com a equipe adobe mas não vejo nenhum contacto disponivel. A alguém sabe como ajudar por favor?