Account, Payment, & Plan

I would like to not cancel my plan but turn off the auto renew so I don't forget next year and get charged?

This might be the single worst platform I've ever used when trying to get help for an issue. Like holy. Endless loops of pointless information.Can someone point me in the direction of a way to actually speak to an advisor because this is actually ridiculous?    [profanity removed by moderator]

I have a subscription for AcrobatPro. (I bought a subscribtion for adobe reader a while back, which I think I cancelled.) It was purchased less than a month ago, yet on my account it says I have no paid plan. Please help

Bonjour,Ce n'est pas un sujet neuf, je sais, mais comment faire pour entrer en contact avec adobe afin de résilier mon plan?Le bouton "cancel" ne fonctionne pas, et je passe trop de temps à chercher une solution. J'ai bloqué mon paiement, discuté avec un chatbot, mais mon abonnement apparaît toujours actif.Merci pour votre aide 🙂

J'aimerais changer mon adresse e-mail principale, mais quand j'obtiens le message suivant: "Adresse e-mail déjà utilisée". La nouvelle adresse que je voudrais utiliser n'est pas mon adresse secondaire, mais l'a été. 

Hello! Two weeks ago I activated the 7-day trial version of Lightroom Pro since I wanted to try it out. Last week I cancelled the subscription but today I've noticed that they've withdrawn money from my account even though it was supposed to be a trial. Could anyone help me with this issue? 

Good morning everyone,I subscribe to the photography plan.This month I have a couple of jobs I'd like to do with INDESIGN.Is it possible to subscribe to INdesign for a single month and then cancel the subscription while keeping the photography plan running?thank you

Hi - How can I reach a human in the Adobe support teams? I am not finding any way to call or message them... Cheers!

Hi,   I'm trying to change my password cause I forgot it, however, when I reached to this step and after I put in the code, nothing else happened. I cannot proceed to the next step.   I tried to changed to another browser or another network line but I'm still stucked at this step.   I hope that someone have a solutions for this Many thanks in advance.   [Moderator moved the thread to the correct forum]

Wilkommen im Club hab auch totales chaos nun dann, habe nun mit 2 Leuten aus der USA oder wo auch immer die saßen geschrieben die erste Person während dem Gespräch aufgelegt der 2. ja wir rufen sie zurück ich wollte gar kein anruf zack aufgelegt und fertig. Also langsam echt [moderator deleted expletive], sry meine Wortwahl. Nicht nur das mir die Punkte von Substance gelöscht wurden, obwohl die letzte email von euch mir mitteilte ich soll nur die Lizenzen von Substance backupen und danach wäre alles supi, nein nun wurden mir die Punkte gelöscht und das Zahlungsproblem.

I fell for that offer and the person who helped me subcribed me to a year of service with 2 accounts, one of which I have never used. They seemed to helpful at the time when I made a purchase of a second licence and immediately asked to cancel it because I realized I could use one for my PC and Laptop combined. I could have canceled the second license back then and now they want me to pay %50 of the remainding subscription for the second licence to be cancelled. Not Cool!  

Can anyone assist me? I have had my computer and all my accounts including email compromised and no longer have access to it.  It is the username for sign in on Elements and without access to that account, How can I get my Elements download again?I have the bill complete with purchase order # and Customer # and all the other details but I've finally realized I'm never getting my email account back and would really like access to my Elements account again.  How can I change the username and password and get access to Elements again without access to the email? 

Hello everyone, I hope y'all are doing well. The reason I'm writing here is because I don't know what else to do.  I did the trial subscription on October 18, and today November 1, 14 days later, I am trying to cancel, but I am being charged a fee of almost 90 euros! I can't find any way to contact Adobe. There is no phone number for the country I am in. And chat is not working. Today is my last day to cancel without this fee and I don't know what to do. Thank you all

I have been getting a "can't verify my subscription" message for 11 days now. I started with Adobe chat to try to fix this problem. After about 10 different techs over 6 days,  using remote access the problem still exists. I started calling instead and had techs assisting me using remote access and doing pretty much the same things on my computer and it still isn't working. A tech will make changes and I can access my Bridge and Photoshop account for about 1 hour and then it goes back to "can't verify my subscription". I'm stuck and cannot complete any work or even download via Bridge. I don't know where to turn now. Is there a phone number that I can get to a higher level of experise at Adobe?  If there was a good alternative to Photoshop I would cancel my account and to there. Help...........

Bonjour,  Je me suis souscrite un abonnement Adobe et je souhaite changer la date de prélèvement !Quelqu'un qui pourrait m'aider s'il vous plait ?  Merci 

I subscribed for a year via mobile and the subscription is still valid until April 2, 2023 worth SAR 299.99, but my subscription to the same program with  the same email via laptop is activated monthly and the amount of SAR 64.62 is deducted, why this conflict? Why can't use the yearly subscription on both devices?

I am being double billed each month, how do I get a refund or at least stop paying for one of the plans. It is a mistake and I shouldnt have to pay the cancellation fee for both.

I just got off a chat with "Sachin" who wanted to let me know about my prorated refund. I think this will be helpful to others who want help getting a refund for a product they didn't sign up for and didn't use...   Adobe Virtual Assistant         I am trying to find the email and account associated with a plan I have been billed and paid for This current account under this email isn't it     You are now connected to Sachin, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.   Sachin     Hello Max, I'd be happy to help you today, let me first pull up your account information and access your details.   Ok   Sachin     Hi, thanks for your patience, I've reviewed your chat

i signed up for the paid student all apps account but when i signed into my account for the first time to download the apps the account says it is an Enterprise account through my college. This free Enterprise accout does not have all the apps i signed up for. Adobe customer services says i have both my personal accoutn and the enterprise but i cant seem to access my paid personal student account. How do i access my account and not the Enterprise account? 

Hello! No soy administradora, soy nueva en el foro. No sabía dónde publicar mi preguntar.Quisiera tener el contacto directo de un asesor. Mi tarjeta de crédito está vinculada con una cuenta que NO es mía, de la cual desconozco usuario y contraseña, solo sé que mi tarjeta está dentro de esa cuenta porque me llegó un cobro de la tarjeta de crédito con el monto de la suscripción. SOS, ¿qué hago?

I paid for an annual subscription and tried to cancel one product. I was not able to do that but was given a discounted price. Now I got my credit card statement and I was billed the annual fee and also being billed monthly. There is nowhere to call to get support with this issue. I need it resolved but Adobe's customer support is terrible. 

Dear users,    If you have an Adobe product/subscription purchased from a retailer, reseller or received it as a gift card, you will need to redeem a code to start using it.    Please check this article to learn the process: https://helpx.adobe.com/download-install/kb/redemption-code-help.html   Feel free to share your feedback in the comments below.     Thanks  Kanika Sehgal     

Hi there, I have had the photography plan for a few years now. Bought a new hardware a while ago and then got an offer to try creative cloud all plans or whatever it's called. Something went wrong and now I have double plans under the same account. When I go under manage my plan the only option there is to "cancel your service" under my accounts. If I choose to close the newer plan, I have to pay like 219 USD for an earlier closing! Wondering if it would be possible to downgrade it to the photographer plan and terminate my other old plan that I already had, but as I said none of this is possible at the moment, any ideas? Can't get in touch with any support either to sort this out!Both my plans are now payed for october, so no trouble with the transactions! Regards Bill

Preciso solicitar um reembolso de uma assinatura feita incorretamente, não necessito desse aplicativo e foi feita uma assinatura anual.... quero reverter essa situação, como posso prosseguir??,

I was recently charged today and would like a full refund. I'm extremely dissatisfied with the product.