Account, Payment, & Plan

Can I cancel my subscription and then restart it as and when I need it. I don't do photography all year round?

I subscribed to adobe's monthly subscription. I forgot to cancel before free trial ends and I haven't paid for the first month of subscription yet. Now, it says my plan has expired and I have to update my billing. Will they continue to charge me for next month?

I used to use adobe whilst at uni.    I am still paying £24.96 mnthly and yet my account shows that I do not have plan.   I have tried repeatedly to access a way of cancelling this direct debit when I do no even remember what it is for anymore and there is nothing I can cancel on line!   Need UK Phone number to talk to a real person please as I want to cancal and try for a rebate?  Can anyone help please.

Good Afternoon,I would like to refund photoshop elements as it does not do what i want it to do. I have tried to find a contact number or an email and have found nothing as the contact us page only links to an FAQ and does not link to a contacts page. I have been at this for hours now and am no closer, every link i find only goes back to the FAQ and not a contact number or email. If someone could please give me a contact email or a contact number (preferably an email address) it would be much appreciated.Regards

Please cancel my trial period and i do not want use to Adobe illustator due to seems no user freindly 

The trial ends in 4 days and I do not wish to be charged. What happento humanoids that we could talk to?? Are we now putting Adobe in the class of anti-human and a supporter of the New World Order and ArtificialIntelligence. No bugs for me!

I just have one question please I saw some facebook pages are reselling adobe suit subscription for a lower price than adobe platform and they are claiming that there a company and certified resslers by adobe I just wanna know if this is true and if it they can do that ?

Hi,I've seen some other people with the same issue. I want to cancel my free trial for Adobe, Adobe PDF mobile marker/converter before I get billed. When I go to manage my plan none of them show up. I believe this is an error because I haven't paid yet, however I don't want to pay or have a subscription. Customer service chat won't help me because I have no paid plans registered. I can't call customer service because again I don't have a payment yet.  Could someone please help me?

I keep getting this error message when I try to subscribe to Premium 7 day free trial. It accepts my payment details but won't allow me to subscribe. Any ideas? 

Realice mi cancelación de mi plan acroba pro en los primeros 5 dias de prueba, voy entrando a mi pagina para buscar otro programa y me topo que el programa esta activo y ya me hizo el primer cobro de 399 pesos, y para poder cancelarlo me esta piendo mas de 2100 pesos, que debo de hacer?

Hello,   I was charged for 24 months a duplicate bill and it took me this long to finally figure out why I keep ending up short on bills.  I'm need to get a refund of $751.68 despriately. I can't afford the necessary things like physical therapy and doctor appointment. Please someone help me get my money back.  I only have one computer and one account, not two.

How do I get this done? I cancelled my account before the trial ended, but yet the account is still there and now it's trying to charge my card. Been trying to get through to support with no luck and now can only find a one 800 number that isn't available on the weekends.

Hi. I was unaware that the yearly plan was a recurring payment or that no prior warning would be given of the recurring payment being charged. Yesterday 28/10/2022 I was told by Paypal a payment of £596.33 GBP would be taken from my account. I immediately tried to stop the payment with PayPal, with no success. I cancelled the subscription through My Adobe account, but it is only cancelling the subscription from next year 28/10/2022?  How do I stop this Payment, or get a refund please? Surely the 14 day full refund should be available after a recurring payment, Adobe are very unclear on what to do. Any help advice would be appreciated. Szaxe    

hello, there was a problem during the download of lightroom where I bought the program and you paid for it properly, but for some reason I can't use it and continue downloading the program itself. Well, I don't understand how you can charge something and I don't get anything for it. shame on you. I hope you will tell me how to solve the problem as soon as possible

I wanted to switch plans due to a youtube sponsorship which advertised an uni option and I wanted to upgrade my current solo Photoshop plan at 19 pounds to the Uni discounted full suite Creative Cloud option. I went to go and do it, it kept saying, "The purchase is not surpported" And I was trying to get the discounted product anyway. I go to validate my place of study like four times, one after another cause the products never showed up, the webpage states, "thanks for the order". I go to my apps and the stuff I bought was not there and because I attempted multiple times to get the product, I go to my bank app only to see 4 PENDING TRANSACTIONS for a product I can't even use, and the worse part is that it cancelled my solo Photoshop plan. How do I get my money back? The bank app is telling me to contact the company (Adobe) so this was my best bet. Thanks for all the help.

Hallo! I would like to chance the invoice header since the current one is incorrect.Thanks

Adobe no me da la opción de administrar mi plan. Actualmente se debita de mi tarjeta mensualmente, pero deseo que sea anual. Alguien puede ayudarme? 

Hello I hope that you are doing great=)I have question about photoshopso in my country I can't buy photoshop we don't use the payment cardswhen I was younger I find a site put a link for free versionnow I'm a student and I work and use it  sometimes is it okay ? or i should delete it?)=What I can do bacause I can't buy it?How can I contact the photoshop team ?please answer me and have a great day amazing community=)

To say I am frustrated right now would be an understatement. I've spent the last hour going around in circles on the Adobe website just trying to figure out how to contact customer services about an incorrect invoice! All I get when clicking on any of the Contact links is a page of stuff I don't need telling me to click to 'learn' various things I don't need to 'learn'! I can't fix the invoice myself, it's not covered in any of the help articles. All I want is to speak to a real person who can advise me on how to get the invoice fixed!! A chat link would be fab. Does anybody know how to do this? Why on earth is it so difficult nowadays! I am in the UK so if anybody can please advise on how to contact them, I'd really appreciate it. The only number I found so far was a paid number for a messaging company that has nothing to do with Adobe. Thank you in advance!! 🙂P.S. I was forced to select a topic for this post but none of them are relevant so I apologise if this ends up in the

How do I contact customer support here? I have been charged for months by Adobe and checked every email I have in case I logged in with another one, and every email does not show me any plans on my name. No plans- no way to cancel subscription! I am charged by Adobe $20 every month for nothing. Please, contact me!

My university normally provides us with the software in our class building but at the end of last semester the building was closed because of the virus and so my photography professor had me use the free trial to edit my last photos. I ended the trial when my free trial was almost up and I have looked at my acount multiple times and the plan is not listed. The only plan I have is the free Adobe for Enterprise one and there is no option to cancel that but the apps were listed as free so the charges cant come from that. Is there someone that can help me because I need my money back I am still a college student and I can't be taking these random charges.

Hello guys,I hope you can help me solve this problem, I can't install any app with the latest Creative Cloud update,I get this message when I click on the try or buy buttons, What should I do?* BTW I'm from Iraq

I have an existing Adobe DC account that got lost in a reinstallation of windows and never able to recover.  That's now connected  with  this email,  so maybe it can be recovered now. Before, trying through the  program on my laptop,  didn't work. Bought a separate license for a director's laptop, couldn't use the account because I entered the wrong email. I couldn't get a refund, or access to the account using a wrong email.  We are a nonprofit and it's been frustrating trying to do this using my phone data because we have limited  data connections in Alaska  The $200 for the additional license could have been used towards our mission. We can't complete our work without the license  Any thoughts? 

Hello, I bought a year prenumeration with all softwares. I have not used the software very much so i do not need one more year. I was pretty sure i did cancel the auto renual but now it pulled the amout for a full year again.  The renewal date was 21st of october and i canceled the plan now again. Will i get an automatic refund? If not, how do i get in contact with adobe to do it? I live in Sweden. Thank you 

Just this week my installation of CS6 decided my serial# is invalid.   I purchased 5.5 and upgraded to cs6 both directly through adobe.Registered, and showing in my adobe account My cs6 has decided the key is invalid-  on the same PC it has been on since purchase...is there any responsible fix to be had?