Account, Payment, & Plan

Initially purchased InDesign Plan and Photoshop Plan. Later changed InDesign to Photography Plan which has Photoshop already. It doesnt make sence to pay for 2 plans when I only need Photoshop. Obviously its automatically charges me when I try to cancel one of them. Is there a solution? Couldn't find any live chat/contact number to sort this issue...Anyone with the same problem?

It appears that I'm paying two monthly bills to Adobe; I thought I'd cancel the "Creative Cloud File Service" but am prompted that I will "lose access" to all my apps... But I'm paying for the apps in the other, Adobe CC, subscription. What gives? If the one is essential for the other, why break them out into separate items, separately paid? Thanks for any clarification on this issue. Like other users, I'm unaware of using that 1TB space I'm paying for, and (since I have rigorous daily backup schemes in place for my data) I don't think I need it.

Anlowałem wczoraj subskrypcje 5 dni przed jej odnowieniem, potrzebowałem jej tylko na miesiąc a dziś przyszła mi opłata 110 euro. Chciałbym to jakoś wyjaśnić albo dowiedzieć się czegoś o co chodzi, pozdrawiam I canceled my subscription yesterday 5 days before it was renewed, I only needed it for a month and today I was charged 110 euros. I would like to explain it somehow or find out what's going on, greetings

Hi, I am trying to change my plan, but it is not possible for me at the moment (creditcard expirement). I tried to get help chatting with the chat-bot, but the chat-bot could not help me. I am affraid to loose my work connected to my account. Is there an email to adobe cc support, where I could describe my problem and get som help?Thanks. 

I want to purchase creative cloud apps for student version. I have tried more than 10 times, but my payment is not accepted. I have used different banks cards too. Nothing works. Please help me with this.

Hello! I want to enter my Adobe account from my other email. Apparently it is blocked because when I receive my code and try to enter a password, it immediately gives a message "SOMETHING WENT WRONG"If I try to create an account with that email it says "You already have an existing account with this email"I want to reset my password so I can enter my account and deactivate a plan that I mistakenly linked to this email that I don't remember the password. Please help me, Thanks!

Hi. So basically I tried  free trial to do some school project and 3 days ago i cancelled it (7days trial ended yesterday). I got confirmation on email and everything. Today when i got up i noticed that I got notification from by bank that payment in the web didnt go through (i have a tactic for free trials that I empty my account for a trial so even if theres a mistake i dont lose money). And today i got my 2nd notification that payment didnt go through. If i had money on my bank account it would take it. And when i go to cancel my plan (it set up for 36,89€/month for some reason) theres massage that i need to update my payment method. But im sure if i add  other card it will take money before i cancel it. Can I cancel my plan without changing my payment method? I also tried deleting my account but to do it i need to delete plan. And i cant cause i have to update payment method. So yeah. Gonna be greatful for any help

Hi! I have an issue with my Adobe Plan.A few days ago i blocked the automatic payment from my account page, but now, checking my Paypal account, i see a charge from Abobe to renew my plan. Can somebody tell me why?Can i have my money back? Thanks a lot Claudio  

I wanted to try out adobe stock with my education email (I am a teacher). this would give me a free trail plus discount after. unfortunately, adobe signed me in with my Gmail address which I had previously used prior to working as a teacher. I did not get a free trial and now I am hooked in to a subscription that I don't want and can't afford. I want to cancel but it's saying I will have to pay over £100 to cancel early. There's no one to talk to about this... please help!  

How do I remove a Credit Card?

Hello! I have russian passport, but I moved to anather country (Kyrgyzstan). I want change my location. I have not active plans and now I dont need it. But I work with Adobe Stock and Behance. Can you help me? How I can write to support? In chat answer not real person and I cant find answer on my question. Is there email address?   (Moving this thread to the Accounts, Payments and Plan forum)

Hello, Where can i send one email with my plan cancelation confirmation in order to get refund ? I have cancelled the plan before de free trial expired, but they are still charging me simce September 2022. Please Help!

I'm looking to get in contact with Adobe support with a live person. Looking already for a few months it is ridiculously stupid that there is not just a button like in the past where I can contact a person.

Where can I find the details of payments I made earlier with the date of payment and other details? Please help me. It is an urgent requirement. When I call customer care, the telecom company says number does not exist.

As mentioned in the subject, For more there is not way to contact you to talk about that, I'm very unhappy of your solutions and want refund.

해지를 하고싶습니다 어디서 해지가 가능한가요?

Hi, I'll explain my doubt.The license states that "You can activate and maintain access to the apps on a maximum of two computers.You can only use the app on one computer at a time."Perfect... but what is meant by app? For example: is it possible to use Lightroom on one PC while Photoshop is running on another studio PC?I have a workstation where my clients can see the images independently while I work the photographs on another PC with Photoeshop.Is it possible with only one license? Thanks.    

Found out that Adobe has been billing me for a creative cloud subscription that I don't seem to have in either of my two accounts, I am clueless as to how I can stop/redeem these subscriptions and I can't seem to get into contact with live support or help for the matter.

Hey, i have accidentally canceled my all apps order while trying to check the different price options.. Is there anyway to renew the order now or do i just buy it again when it stops working? Thanks!

Me estan cobrando una mensualidad y no se por qué?? Miro y no tengo ningun plan que cancelar. No tengo nada que pagar y me diguen cobrando. Y lo peor de todo es que no encuentro ni donde preguntar ni ninguna manera de contactar. Quiero que no me cobren más y me devuelvan lo que me han robado!!!

I am a student from Ukraine, but because of the war temporarily live in the UK. But I still continue to study in Ukrainian collage online, and now want to learn how to use different Adobe programs for future work, so I need access to them. Our collage do not give us any special emails, but I still want to have adobe for students. Is there any way to certify that I am a college student with documents, for example, for adobe? Also, I got Spotify for students, so I believe this is possible

I tried buying a creative cloud license, but after clicking the button to confirm my purchase after i put my credit card info, the page is stuck on loading, i tried multiple times in different browsers. Then i tried with an account that i just made that i dont want to use and it instantly accepted the purchase, i already cancel it, because i want to use it in my account.

Mi è stato accreditato un importo di 18 euro per un piano che ho più volte cercato di annullare senza successo, e dopo aver sollecitato più volte l'assistenza senza avere alcun riscontro. ESIGO SPIEGAZIONI, e  soprattutto che mi venga rimbordato in toto il tutto.

Can anyone explain to me why do I need to update my payment settings to activate the "manage plan" settings to cancel my plan? I'm not interested anymore in the product.

Hi,I used to use Adobe, now I don't use it anymore and I'm deleted my old account. But so far it deducts money from the bank. What should I do?