Account, Payment, & Plan

Hi, I have a Creative Cloud plan, and I have also purchased an additional illustrator. I would like to resign from this separate illustrat, but it is not even displayed to me, except for invoices.

Ich habe meinen Adobe-Account angelegt, als ich in Spanien gewohnt habe. Nun möchte ich das Land (inkl. Rechnungsadresse) auf Deutschland umstellen. Trotz 20 min. Suche habe ich nichts dazu gefunden. Wer kann weiterhelfen? 

Hi,My account is registred in The Netherlands, but I now live in Denmark - and my new credit card is Danish. -How do I register a new credit and how do I change my acount to be registered in Denmark?I really do not want to delete/create as I would then have to recreate my portfolio setup. Thanks.

I have the CC Photography subscription and use Photoshop on a PC.  I am considering buying an iPad to use it on as well.  I'm a little confused by the wording on the iPad Photoshop FAQ page which says "If you have an Adobe Creative Cloud plan that already includes Photoshop, you can simply download Photoshop on the iPad for a limited time without purchasing another plan — simply sign-in with your Adobe ID.".   What does 'for a limited time' mean?  I assumed I could use Photoshop on the iPad all the while my CC subscription is valid, but this wording is making me think I can't.  Does anyone know?

Hi, I'm looking to cancel my plan before it automatically renews (at a much higher price, too).  However I don't have any "Manage Plan" button/link ANYWHERE on my account.  Have tried several different browsers, tried iOS, desktop, etc.  The Manage Plan link just will not appear where it's supposed to, or anywhere else.  Can anyone help?  Really need to cancel asap!

Buenas noches, hace una semana compré un plan de Adobe, pero no me aparece. El cargo está hecho, pero no tengo ningún email ni nada...

Alright, this is weird. So a few days ago I made an Adobe Account. Yesterday at 1220pm I get an email with a code I didnt request. At 1234pm the same thing. Today I get an email at 1220 and 1234 with the same thing.  I just dont get it.   I doubt someone is trying to login as its a new acct and esp at the exact same time??? Live chat sorry but they were useless. After explaining the situation they just told me the plan I was on and how can I help. I took the time to upload each screenshot separately and they just replied with that they couldnt see them...to upload a different link and tell them the error msg when theres no error  SIGH.     

Hej! Vill säga upp mitt abonnemang. Men det kommer upp en varning om att jag måste betala 700 kr. Hur lång tid har jag min plan, kan inte se det någonstans. Mvh Lena Thunfors 

Hi adobe, Im Raja from India  I purchase Adobe software 1596INR , I pay my Card But Not attivaed The my adobe ID. Something issue please help

Hi,  ich habe eine Problem. Ich habe mir für Windows im April durch einen Drittanbieter "Produktname: Adobe Creative Cloud Foto-Abo mit Photoshop & Lightroom inkl. 20GB Cloudspeicher [Download]"gekauft.  Hat auch alles super funktioniert bis jetzt. Mir ist der alte PC abgeraucht und ein neuer musste her. Nun melde ich mich mit meinem Account an und es sind keine Abonements mehr hinterlegt, sodass ich o.g. Produkt für knapp 90€ nochmal kaufen soll.  Wenn ich den Code bei Adobe eingebe, erscheint die Meldung, dass der Code bereits eingelöst wurde... 

I cannot see how to post to the correct forum, so could the moderator please move this message, thank you. I have paid for my photography package with Paypal each month for some years.  Over the past three or four months Adobe has failed to collect payment, with the subscription marked as Pending.  Other payments by Paypal pass normally (eg my subscription to Spotify).  I have now had to ring Ireland several times to rectify the problem, and each time I am assured that the problem is now resolved.  Is anybody else having this problem?  And more importantly has anybody fixed this problem?   (I avoid using credit cards to pay international bills ...)

Hi, I've got free trail version some time ago and cancelled it after three days of using it. I didn't log to the account since then, but now it want money and it looks like my plan didn't get cannceled. I wanted to contact someone, but I can't find chat with support, everything redirect me to Adobe Help Center and there are no answers to what to do in that case. What I need to do in this situation?

NÃO CONSIGO CANCELAR UM PLANO QUE EU NÃO CONTRATEI, JÁ É A SEGUNDA VEZ QUE ISSO ACONTECE E EU NÃO ESTOU CONSEGUINDO CANCELAR, SÓ DA PLOBLEMAS. SERÁ QUE TEREI QUE RESOLVER JUDICIALMENTE? DEI UMA PESQUISADA E ISSO NÃO ESTÁ ACONTECENDO APENAS COMIGO.

Hi! I´m working in the Netherlands, but I´m going to the US next month to work for  1 year as a Service Designer I would like to know if getting an American Adobe account would be better and if it will also work while I stay here in Europe. 

I did not sign up for annual subscriptions I signed up for one year and one year only. I even changed my debit card so you should not have the ability to charge it. Give me my money back period.

Hallo,ich habe aktuell das Foto-Abo mit 1 TB Speicher als Jahres-Abo bei monatlicher Zahlung.Nun habe ich bei den Amazon Prime Days zwei Codes für Prepaid Jahres Abos gekauft (1 x Foto Abo mit 20 GB und 1x Lightroom Abo mit 1 TB).  Wie lassen sich die neuen Prepaid Abos nun mit meinem bestehenden Abo zusammenfügen? Muss ich dazu erst das bestehende Foto Abo kündigen?Und was passiert, wenn ich das kündige? Es läuft noch ein paar Monate. Habe irgendwo gelesen, dass bei Kündigung 50% der bis zum Ablaufdatum fälligen Monatsbeiträge als Gebühr einbehalten werden. Muss ich mit der Aktivierung also warten bis das bestehende Abo ausläuft, um Kündigungsgebühren zu vermeiden Oder gibt es einen anderen Weg? Danke im Voraus für Eure Tipps. Gruß Chris

IT WONT LET ME BUY ADOBE CREATIVE CLOUD EVEN THO I HAVE THE MONEY i tried buying it on diffrent ancount but the same messge keeps poping up   "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." i even try useing my apple pay on my phone witch had 60 dollors on it and the same messge pop up, if some one can help that would be nice  

Hi everyone,I've seen a lot of messages about the scams adobe pulls off with the exit fees. Just wanted to share my brief experience with that, in case it may help anyone.In short, I got the InDesign free trial, did not realise that I'll start getting charged at the end of the trial, and didn't notice the charges for a few months. Fair enough, I could have been more carefull, no biggie. I go on their website to cancel the subscription to which I didn't give any explicit consent anyway, only to be hit by a warning that there's an early exit fee.However, a quick live chat solved the issue. I made it clear that if I see any such charge on my card I will report it as fraud and take it to the authorities. Within 2 minutes the operator canceled the damn thing for free.Point is, they know what they are doing is illegal (or at least in most countries; I am currently in the UK), so if you stand your ground and threat immediate with legal action, you'll save yourself a lot of frustration. T

I bought a Lr subscription thru apple App Store but inside the Lr app it says I do not have a subscription. What am I doing wrong?

자동결제 실패해서 기존에 결제하던 카드로 재결제 성공하고 돈도 빠져나갔는데 왜 아직도 결제문제라고 뜨고 프로그램 실행하면 결제안됬다고 계속 뜨는지 모르겠음.

Are there any indian public libraries that offer creative cloud for free. I know that many US libraries offer these but i want to know that if any indian public libraries offer like these(Would help me a lot if you find any library close to Hyderabad, any other place would also do)Thankyou for reading and trying to help me.

I accidentaly bought yearly subscription/monthly payment and i can't cancel without paying 1/2 of the remaining payments, but i don't have enough money in my card, what's going to happen when the payment date arrives?

Hello, I have cancelled my subscription in early september and I have no plans in my account. Despite that, I got billed on 10th of October. If any admin is reading this, please get in touch with me, because there is no way to contact any real person on your "contact us" page.

I purchased pr pro month to month plan. After one month was auto debited for second month. Can i get a refund if i cancel now.

My new job requires me to log in using their company info to the creative cloud. I cant seem to do this because I have PS & Lightroom installed on my computer and it doesnt show where I can type the new log in info. I don't want to log out of what I use on my personal computer because I don't remember the password and info because I have had it for so long. Is there a way to access my works plan without logging out of the adobe programs I use personally on the same computer? Please help!