Account, Payment, & Plan

I previously had another MacBook where my subscription was directly connected, now with the new one it doesn’t recognise my subscription who is still valid 

Hello ! Adobe Community & Support Team,I am writing to seek urgent assistance regarding my locked Adobe account.# Background of the Issue:Recently, my system detected several Trojans and malware via Windows Defender. Shortly after, Chrome alerted me about multiple compromised passwords, and I received security warnings about unauthorized login attempts across various online services including Adobe.I immediately updated passwords for all my accounts. However, I was unable to reset or access my Adobe account as it became locked due to these security triggers.# Previous Support Attempts: I initially contacted Adobe Support and was advised to wait 24-72 hours without attempting any logins for the automated lock to resolve. I waited over 3 weeks to be safe and attempted to log in again yesterday, but the account remained strictly locked. I contacted Adobe Support again, and agent Jyoti created Case Reference Number ADB-47444245-Y4Y8 and advised me via email to post my issue here on

I received an email from Adobe saying that my credit card was expiring. I followed directions and entered information for a new card. I have not been able to open Lightroom Classic since. The account page shows the information for the new card. When I try to open LC, a message appears that I need to open an account or begin a free trial. How do I get LC to open?

Weshalb wird mein Probeabo wegen Betrugsverdacht gekündigt ohne das eigentliche Problem zu schildern? Warum soll ich euch dann auch noch Anrufen wenn Ihr offensichtlich kein Interesse an neuen Kunden habt? Eure Betrugspräventionsspezialisten machen definitiv keinen guten Job. Da hätte ich mehr von Adobe erwartet. 

Ich möchte hier einmal meinen mittlerweile seit vielen Wochen laufenden Fall mit dem Adobe-Kundendienst schildern. Vielleicht hat jemand aus der Community eine ähnliche Erfahrung gemacht oder ein Adobe-Mitarbeiter bzw. Community Manager kann sich den Vorgang einmal ansehen.Vorweg: Ich bin seit vielen Jahren Adobe-Kunde. Gerade deshalb enttäuscht mich der bisherige Verlauf inzwischen wirklich.Wie alles angefangen hatIch hatte über mehrere Jahre das Adobe Foto-Abo mit Lightroom und Photoshop. Da ich persönlich praktisch ausschließlich Lightroom nutze und Photoshop eigentlich gar nicht benötige, habe ich mich dazu entschieden, dieses Abo zu kündigen und stattdessen auf ein reines Lightroom-Abo mit 2 TB Speicher umzusteigen.Die Kündigung des bisherigen Foto-Abos hat problemlos funktioniert.Ich hatte außerdem noch einen etwas älteren, bisher nicht eingelösten Gutscheincode für ein Lightroom-Abo mit 2 TB. Diesen hatte ich ursprünglich einmal zum Verschenken gekauft, dann aber doch nicht vers

The question is straight forward. Don’t know how else to ask it.

Hi, is there an email address where I can contact Adobe directly? I’m assisting someone who received an SOA for $10 USD, but they’re unsure if they have an account. We’d like to check with Adobe directly to see if we can cancel it.

TRYING TO CANCEL UNUSED SUBCRIPTION THAT I AM BEING CHARGED FOR BUT I DO NOT HAVE ACCESS TO THE EMAIL TO LOG IN AND CANCEL. I NEED SOMEONE TO CONTACT ME BECAUSE I HAVE SPENT 2 HOURS DEALING WITH THIS AM I AM GETTING VERY FRUSTRATED!! AI SUPPORT IS USELESS AND CANNOT FIND A PHONE NUMBER. I NEED THIS RESOLCVED TODAY!!

this is the proof

As state. My free 7 day trial ended and I git billed. I forgot to cancel before the trial ended. So please I request a refund

Vážený/á týme Adobe,obracím se na Vás s žádostí o zrušení mého ročního předplatného (Creative Cloud Pro a Adobe Stock) a vrácení uhrazené částky.Důvody jsou následující:Předplatné jsem omylem neukončila, zapomněla jsem, že se automaticky obnoví.Ani jednou jsem službu nepoužila, nevzniklo mi prakticky žádné využití.Byla jsme přesvědčena, že pokud nevyužiji službu, mohu nárokovat vrácení peněz.Prosím o prověření mé žádosti. Pokud je možné vrácení v souladu s Vašimi podmínkami, velmi oceníme, když bude částka vrácena. Níže zasílám informace pro identifikaci:Jméno:Inga PetryčkaE-mailová adresa používaná u Adobe: info@pop-pause.czDěkuji předem za Vaši vstřícnost a rychlé vyřízení mé žádosti.S pozdravem,Inga Petryčka

Subject: URGENT – Immediate Refund Required | Case ADB-47440697-F6Z0Dear Adobe Customer Care,I am writing again regarding my refund request under Case No. ADB-47440697-F6Z0. I have already contacted Adobe multiple times regarding the amount deducted from my account, but I have still not received a clear response or confirmation about my refund.I request that you immediately review my case, cancel my subscription/AutoPay, and process the refund to my original payment method.Your previous email requested my callback number and preferred time, and I am willing to cooperate. However, I need a clear response regarding when my refund will be processed.If I do not receive a proper response or resolution within a reasonable time, I will have to escalate the matter through the appropriate consumer grievance authorities and, if necessary, submit a formal complaint to the relevant authorities/police along with my payment and case records.Please treat this matter as urgent and respond to me immedi

Yesterday I accidentally bought a subscription because I thought it would give me a free trial but it didn't, so I canceled the plan to get a refund, and it said that I would get a refund, now there's nothing in the plans tab, can an Adobe employee check that my refund is being processed? 

I tried the website “Identify my Adobe Charge” and it still didn’t help. The last time i got a payment enquity was on the third of october, i wanted to close my card and i still can’t due to this unknown payment 

I cancelled my subscription and another payment came out of my credit card[Moved to Account, Payment, & Plan by a moderator］

I cancel a free trial and notice i have been charged an annual fee, how can i get a refund

I currently have the 1TB photography plan and thought I’d spotted a good deal on Amazon - an decided to top up my subscription for another year.However, as soon as I redeemed the code on my account, I realised I’d bought the Lightoom only plan. I immediately cancelled the Lightroom, but it’s still there and won’t expire until 2027.The Lightroom plan is useless to me as I already have the other subscription.Is there anything I can do to transfer the credits for the Lightroom plan over to my existing one?

Adobe switched payment from dollars at ~$63 to naira but started charging me N117,067.50 which is ~$90. I’m seeing the listed price for the plan i’m on at N58,587.50. I really don’t understand the pricing at all. This is absolutely ridiculous. The currency was switched without my permission, the prices don’t match I can’t cancel, the option to change plans are all more expensive. I have to pay the early cancelation fee but I won’t get access for the rest of the year. Why are your plans/experiences designed to trap people? This is really horrible business practice. I will never recommend adobe to anyone ever again in my life. 

Abobe is charging me €13.42 on 18 June and 18 July even though I cancelled my Acrobat trial on 10 June and got this email message:Cancellation confirmedWe've processed your cancellation request, and your subscription to Adobe Acrobat Pro will end on 10-June-2026 (PT). This is fraud. I want my money back. I won't be using Adobe again. 

I would like to dispute a charge to my card regarding an Adobe Acrobat Pro charge, however, Adobe won't respond to my emails and there is no help number to call. Somehow I mistakenly registered for a free trial for Adobe Acrobat Pro even though my company gives this to us on a corporate account (listed as “J H Foster”). Then, when I tried to my orders and invoices tab to cancel the free trial, the subscription was NO where to be found. Then on 11/4, I was billed $19.99 from my card.  I would like to dispute this charge and get some help from an associate that can help sort out this technical issue, but no one is available to help! 😕😕

Hi, my payment was deducted twice and they want me to pay again. Its Lightroom. I sent money here twice why??Please I have only one Lightroom.Thanksmy email address is <>

Bonjour, Je rencontre un problème sur mon compte adobe.Je souhaiterai consulter les informations de mon compte, mais chaque page m'indique "Impossible de charger les données" Ce problème se produit sur les pages "Formules", "commandes et factures" et "appareils activés". J'ai essayé sur différents navigateurs. Le problème persiste.Cliquer sur l'icone de mon compte n'est également pas fonctionnel :Depuis que j'ai ce problème, impossible de se connecter à mon application Creative Cloud (windows) également.Tout fonctionnait correctement semaine dernière. Pouvez vous m'aider ? Merci à vous

Refund needed as I have cancelled the 7 days free trial and don’t need it. 

how to contact adobe support by chat ?i have tried to use this link but it does not open any chat even after disbling pop up blocker :https://helpx.adobe.com/contact.html?rghtup=autoOpenso where is the correct liunk in june 2023 ?and preferably in french in France ?thanks.

Quiero cancelar una suscripción y no está el botón para hacerlo. Llevo una semana tratando de contactarme con el equipo de soporte Y NO OBTENGO NINGUNA RESPUESTA. Podrian ayudarme por favor o dejarme el dato de alguien que puede resolver este problema? PESIMO SERVICIO