Account, Payment, & Plan

Hola. Quiero cancelar mi suscripción de Acrobat Pro, pero el sistema me está cobrando $61.200 por cancelación anticipada. No quiero continuar con la suscripción. ¿Podrían revisar mi cuenta y cancelar el plan sin aplicar este cargo, por favor?

Could you please send me all invoices for the year 2025? I was advised to contact support directly regarding this request.    

Entiendo q por error me descontaron la suscripción anual en lugar de la mensual. Si bien ya anule la suscripción necesito q me reembolse en dinero.

Hi Lisa,  I beleive this is what I have.  When I signed up, I thought it was called ADOBE Pro.  What I need is too chnage the payment account my monthly service charge is debited form.  How do I do this?  STEVE B <><   

I get Adobe Substance 3D Collection new redemption Code but unfortunately, I get this error when try to activate. "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help."

When accessing “Manage My Acount”, I chose the “Manage Plan” option. I next selected “Cancel My Plan” but the screen hangs and never confirms my request. How do I cancel my Firefly plan? I will keep using my Creative Cloud Pro plan.

My free trial started on Aug 13 and i got charge this day Aug 20. I was able to cancel it in the app and I saw the refund timeframe after cancellation. Do I just need to wait for the refund?

My free trial ended and I forgot to cancel. I do not wish to use this service. 

Really bad timing, I remember when businesses goal was to deliver more for less. I started with Lightroom when it was a one time but. Corporate subscriptions are pushing small users out. So good bye

How should I got about this? 

I have been an Adobe customer for over 6 months. Since the beginning, I have contacted Customer Support more than 4–5 times, and each time I was told I had no other active subscription. About 4 months ago, I was given the option to pay an annual cancellation fee (approx. $105) or continue paying $29/month. I paid the annual fee, yet Adobe has continued charging my checking account $29/month without my authorization.I have now been charged 5 additional payments ($145 total), which must be refunded immediately. This is an unauthorized and improper charge, and I am extremely frustrated after repeatedly contacting Adobe with no resolution. Please refund the $145 and confirm that all unauthorized recurring charges have been stopped.

Hi Adobe Community,I recently signed up for adobe acrobat pro for US 10.99 dollars or 5545.22  PKR. Despite cancelling my free trial and plan it keeps charging my card for the payment and i am unable to cancel it as payment keeps failing. I want to cancel the plan without being charged for the plan. Please support.

Desde el 17 de julio cancelé mi prueba gratuita, en cambio se realizaron 3 cargos que corresponden a una suscripción de adobe que se supone cancelé. Pude recuperar dos pero la última de 17 de agosto no me quisieron hacer mi reembolso desde mi banco, así que exigo me reembolsen los $249 faltante

I need to be refunded. I was charged 2 payments after cancelling my free Adobe trial. One for 29.99 and one for 6.99. 

As others in this forum, I have been charged $4.99 and $19.99 monthly for products/services I never requested. I called customer service and first, they asked for the last 4 digits of my credit card to locate the charges. Once they did, they asked for the first 6 digits, which I refused to provide. This is a scam! Wonder how many customers Adobe is ripping off with unauthorized charges. I reported this to my bank as a scam and will proceed to further raise a claim. Embarrassing!  

Não encontrei como cancelar assinatura,mostra não ativo porém me cobram no débito 

HiiI want to get a refund; I was charged for monthly subscription after cancelling in April. I want the months of May, June and July refunded.Thanks,

Avsluta Adobe, som jag betalt för!!Jag känner mig inlurad i detta!!

Jai résilié tardivement ma periode dessai, puis-je obtenir un geste commercial pour remboursement s’il vous Plait ?merci de votre compréhension 

So, it looks like the Mixamo “Community” page was set to “read only”, so I am posting this bug here instead. Adobe, maybe don’t make it impossible to post in a particular apps community if you actually want to get information from your users. Anyways, On the Mixamo site, when you click “Account info” in the menu, under your name, it takes you to “https://accounts.adobe.com/” , which shows an incorrect security certificate on your end. However, I have been told multiple times that the correct link is actually https://account.adobe.com/. This needs to be fixed.

I bought my subscription on 3rd of July, today is 17th of July. If I go to my Adobe Account and try cancelling from there, it nowhere shows whether I’ll get a refund or not. How do I proceed?

Hola. Necesito ayuda con un reembolso que Adobe confirmó hace aproximadamente cinco meses y que todavía no recibí. Mi pedido fue cancelado y Adobe confirmó que correspondía un reembolso. En varias oportunidades, el soporte de Adobe me informó por escrito que el reembolso ya había sido iniciado y que tardaría 5 a 10 días hábiles, pero nunca se acreditó. Tengo como 5 correos de Adobe confirmando el reembolso. También tuve varios casos de soporte. El último caso fue cerrado sin que el dinero fuera devuelto.¿Alguien sabe cómo puedo verificar el estado real del reembolso o qué puedo hacer para que Adobe complete el reembolso? ¿Existe alguna forma de que un representante de Adobe revise el caso?Gracias.

Hello,I need to cancel an active Adobe subscription, but I can't sign in and the email address on the account is an old one I no longer have access to, so password recovery isn't possible either. The Virtual Assistant only tells me to sign in before it will connect me to an advisor.Could someone from Adobe help me cancel this? Thank you.

Hello,I like to cancel my Adobe subscription, but I am having trouble finding the option to cancel it under my account management page (account.adobe.com). My payment was processed directly through Adobe (not via the Apple App Store), but the cancellation button is not appearing for me. Could you please assist me with canceling my plan and checking if I am eligible for a full refund? Thank you! 

Hi,  I subscribe for free trial but i accidentally forgot to cancel it before it gets charge. Now i was charge with 2 subscription, i would like to get fullrefund for both since its still within 14 days period. Hope you can help me. Thanks