Get help on your Adobe Account or purchases.
Recently active
Hello, I have problem with my monthly payments, I am a student and my monthly bill has increased for no partycular reason Can someone please explain how to I go back to paying only student subscription, bc I see that you can still chose that planThanks!
Hola, necesito ayuda para recuperar mi suscripción de Lightroom. La suscripción está asociada a una cuenta de Adobe a la que ya no tengo acceso, por lo que no puedo iniciar sesión ni administrar mi suscripción. Quisiera saber si pueden ayudarme a recuperar el acceso o transferir/recuperar mi suscripción en mi cuenta actual.
Why is the Adobe Reader app asking me to update my payment method even though my subscription is still active? My subscription is valid until August 30, 2027.
Hello,I canceled my Adobe subscription approximately three months ago. At the time, I was offered three free months to stay on, which I accepted. I understood this to mean that after the three months ended, my subscription would simply lapse and I would need to actively resubscribe if I wanted to continue.Instead, I was charged, and I've since discovered the subscription auto-renewed into a paid plan. I did not receive any renewal notice or email ahead of this charge, and I have not used the service during this period.I'd like to request a full refund for this charge, as it was not my intention to continue the subscription. Please let me know what you need from me to process this.Thank you,Daniel
Apparently yall have been charging for 2-3 months for my adobe account that I canceled back in June. Even when I check subscriptions it says that there are none and that I’m using the free to use portion of adobe. So why am I getting charged, and will I get refunded?
My Primary Account is Closed in which i started my subscription but my main account is there in which i want my Subscription! I'm unable to access 'kh' account i can only access 'an' account, i want to transfer my subscription to an account
what is the billing customer service phone number?
Hello. I have a disc containing the full suite of Adobe software, but unfortunately, I don't have the product key. I don't have the original box, and it isn't registered to my Adobe account either; I only have the disc itself. It isn't installed on any of my computers, and it is a very old disc—I believe from 2014. How can I find the product key so I can install the software?
The plan was left for free after paying
I canceled my subscription the same day I paid for it by mistake. Thinking to pay $9.99 or 10.99 but the deduction was made for $119.99 on 08/09/26. When will I be refunded?I looked it up on the day I canceled my subscription it would be refunded within 14 days from cancelation but it's past 14 days. Can I get my $119.99 back?
I'm a high school student, and my student account was terminated with no further explanation, even thought I'm still an student and should have access to the plataform as the high school pays for it.Not only that but my projects on Cloud disappeared too.
لقد قمت ب اشتراكي بالخطأ وثاني يوم تم الغاء اشتراكي وقمت بالتوجه إلى جوجل صارلي الان ٥٥ يوم من حالة طلبي وفي الاخير قالو لي تواصل مع المطور
There is a spelling/wording error in the following sentence in the Adobe email:Current sentence:“If your stored files are over the 5GB limit, you many need to remove or back up some items to stay within your available storage.”The word “many” is incorrect in this context. It should be “may”.Corrected sentence:“If your stored files are over the 5GB limit, you may need to remove or back up some items to stay within your available storage.”The incorrect use of “many” makes the sentence grammatically incorrect and may cause confusion for readers. Replacing “many” with “may” correctly conveys that removing or backing up items is a possibility if the storage limit is exceeded.
Voglio annullare il mio abbonamento
Ich habe von Adobe über Paypal monatliche Abbuchungen bekommen, kann diese jedoch nicht meinem account zuordnen oder einer mail adresse. Daher kann ich sie auch nicht in meinem account stornieren.Wie kann ich diese Abos stornieren?Ich habe keine Mail bzgl. der Abos erhalten und möchte auch kein Upgrade. RechnungsnummerBL3562537499Transaktion 27.08.2026Rechnungsbetrag € 19,34.Bitte stornieren Sie die Abos. Ich habe sie nicht genutzt und werde sie auch nicht benötigen.
Hello,There is no active Adobe plan or subscription in my Adobe account, and I cannot find this payment in my purchase history.However, my card was charged on August 25, 2026, at 5:35 PM. The card ends in <info removed by mod>.I do not recognize this charge and would like to request a refund. Please help me identify the transaction and investigate this payment.Thank you.
I cancelled my plan in August, went through the confirmation process to make sure it was cancelled, but now I'm being told to pay for September, that my annual plan renews in October and the price has increased. I’ve tried again but it wants me to update my payment details (my card expired at the end of August) and pay for September before I can cancel my plan again???? You guys are really pissing me off, and on top of that, I was charged twice in August from two different bank cards????????????? One of which hasn’t been on a file for months now?????
YA TENGO 4 AÑOS PAGANDO, ESTE 3 DE AGOSTO YA NO LO QUISE RENOVAR Y BLOQUEE MI TARJETA, PORQUE ME ES IMPOSIBLE ADMINISTRAR MI PLAN SI DEICE QUE DEBO UNA FACTURA, PERO NO LA DEBO PORQUE ES PAGO POR ADELANTADO Y NO LA QUIERO. LA UNICA MANERA APARENTEMENTE DE CANCELAR MI PLAN ES ACCEDIENDO A "ADMINISTRAR MI PLAN" PERO NO PUEDO INGRESAR PORQUE ME DICE HAY UNA FACTURA PENDIENTE, QUE ES LA DE ESTE AÑO, QUE NO VOY A RENOVAR! HEEEEEELP
I can’t generate anything on any of my 3 accounts...I used it fine 2 nights ago, but last night and then today I get I am doing nothing different than before. Seems all 3 account are just locked or something. I enjoy my Firefly and don’t wish to cancel, but obviously I can’t pay nearly 650 dollars a month if it does not work. Please help.
Estou no teste gratuito de 7 dias e não quero comprar no final do teste, como cancelar?
Hola, cancele el plan adquirido y aún siguen haciendome el recargo en mi cuenta ayuda por favor, no deseo tener la suscripción.
Educator account and Adobe customer service. Every year Adobe increases my membership fee, and every year I have call back and fight for an educator rate. I’ve been teaching Adobe products at an college level for 20 years. I teach hundreds of students how to use several Adobe applications per year. And yet, I don’t get free software, or consistent monthly rate, just arguments every year about getting my membership changed back to educator. I just called customer service and they told me that is Adobe’s policy. That, educators and students get one year for $19.99, the next year for $39.99, then it goes up to regular price. How does that make sense if it takes students 4 years to get a degree? Or, even longer to get a masters? I’ve essentially been a salesman for Adobe for decades. And yet, I have to eventually the same commercial subscription rate.
Adobe Acrobat subscription premium money refund karo please 2600
I got a Adobe Acrobat Pro plan and I already cancelled it today. Suddenly Adobe gave me a warning that I will be charged $46 more for cancellation, even I paid the subscription monthly. I checked the Users’ Agreements which no where specify the fine (if any)Please support your Buyers - do not lost and exploit them!!!
Impossible de contacter qui que ce soit chez ADOBE pour avoir des réponses et faire valoir ses droits !Ils volent leurs clients sans se justifier et sans même prévenir !Je veux être remboursé !!!!!Je n’ai pas demandé de passer de 35.28 euros à 78.65 euros !!!Et faites en sorte d’être joignables, quand on clique sur “ nous contacter” évidemment ça ne marche pas !!!Voleurs !!!!!!!!!
Remix with Firefly Community Gallery
Thousands of free creations to fall in love with and remix in Firefly.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.