Account, Payment, & Plan

Nach Test Adobe Pro habe ich nach einem Tag gekündigt. Bestätigung erhalten.Trotzdem wurde AI Assistent Gebühr eingezogen.Was tun?? Kein direkter Kontakt mit Adobe möglich. Dann ev. Rücklastschrift veranlassen?

I put something in my Adobe "cart" by mistake and would like to delete it.  There is no Delete button and no Quantity button that can be reset to Zero.  I keep getting reminder emails to complete the purchase.  I do NOT wish to purchase.  How can I empty the cart and stop the reminders?

Hello, I am writing to request a full refund for the automatic charge made to Adobe Systems Software Ireland Limited on August 11, 2026, at 7:40 PM, in the amount of 580.16. Merchant Transaction Number: BL3546196681 Reference Number: 031769929 This payment was deducted without my intention to renew the subscription. I have not used the service since the charge took effect, and I would like to request a full refund to my original payment method. Please process this refund at your earliest convenience and notify me once it is completed. Thank you.

I just got off the phone with a customer service representative that was more than willing to cancel my services rather than give me a discount that I asked for since I've been getting billed annually back in 2018. It certainly does not pay to be a long time subscriber so I'll be using one of the many free services that are available online now. 

Hello, I cancelled my subscription during the 7 day free trail. I received an email saying the cancellation with be processed on 7/31. It is now 8/6 and yall are still trying to bill me. Cancel it or I will report yall as fraud. I have documentation as well

I've recently noticed an automatic withdrawl coming out of my bank account that is listed like this "PP*Adobe Inc 402-935-7733 CA 05/15" in the amount of $16.28. This is a monthly withdrawl and when I look into my Adobe account, I'm not seeing any subscriptions, plans or other expenses that would indicate a monthly charge/withdrawl. I do have a few products from Adobe which do show up in my account however they were one-time purchases and do not indicate any additional fees, subscriptions or charges associated with the products. I'm just curious if anyone else has or is experiencing this issue. My gut tells me this is a scammed charge made to look like it's coming from Adobe.

Hallo, mach bat mich, meine Frage hier zu stellen (ursprünglicher Post: ) Ich kann meine KI-Credits weder einsehen noch verwenden (“Bereich kann nicht geladen werden”). Den Screenshot hänge ich auch hier nochmals an. Kann mir wer helfen?  

Please investigate the reason for the ongoing charge to my credit card, although I terminated all of my subscriptions during the trial period. I also reviewed "My Plan," and everything appeared to be in order; however, today, there was another attempt to charge my card. I ask you to cancel any remaining subscriptions and help me delete my card details.

Hello all, I have a question, my automatic payment falls on a Saturday this month and I know it won’t be processed until monday. I just want to make sure that I won’t be charged for miss payments or have my adobe account canceled because the payment fell on a Saturday. Thanks!

I had subscribed for the 14 day trial (which ends today, 11 August 2026) but unfortunately I forgot to cancel my subscription and I am currently charged for it today. As per the policy, it says if we cancel within 14 days, we get the full refund. Can you please let me know when will I receive my refund? Thanks

I paid my Lightroom Mobile subscription, it worked few days, and now it’s not. In my apple account I see current subscription, but in app subscription period expired. 

Dear Adobe,I have a question. I have an Adobe Express Premium subscription with you for 12.09 euros per month. I would like to cancel this, but I no longer know which email address this subscription is registered to. Can you help me with this?Sincerely,Martijn Raats

Acrobat Pro 2017 – Request to reset activation limits for 4 perpetual licenses after complete computer fleet reinstallationHello,I own four legitimate perpetual licenses of Adobe Acrobat Pro 2017, each with its own valid serial number.We recently formatted and reinstalled our entire fleet of computers.Unfortunately, the computers were formatted before we were able to deactivate the existing Acrobat Pro 2017 installations using Help > Deactivate.As a result, when reinstalling Acrobat Pro 2017 on our computers, the Adobe Licensing Application reports that the serial numbers are already being used on the maximum number of authorized computers.The message displayed is:“The serial number is already in use by the maximum allowed number of computers. You must deactivate another computer within 29 days to use this product.”Since the previous Windows installations have been completely erased, it is technically impossible for us to access the old Acrobat installations and deactivate them.We t

Actualize mi forma de pago y me siguen llegando notificaciones que lo haga

How can I get a refund for a subscription that was made without my permission. I want to make a refund if possible. I agreed to a free subscription for a week a long time ago, and I completely forgot to cancel it. Now I've been charged the money I really needed. Now I really want my money back. I hope for understanding

Hoy me han pasado el cargo de la suscripcion anual despues de la prueba gratuita y no la quiero. Como puedo cancelarlo?

I been cancel my trial plan and also received the emails but still charge the plan RM85.13 

why adobe illustrator showing billing issue even after credited money?!! WHY IT’S HAPPENING LIKE THIS???!!!!!

Porque se perdem os créditos com a alteração de plano?Tinha 143 créditos e perdi todos.Preferia ter mantido os créditos a receber o reembolso.

Google denied my refund request and I am now left no choice but to contact Adobe. I was charged for an annual subscription at around March 13, 2026 9pm GMT+8 and I processed a refund on google at March 14, 2 am. Please help. This was from Adobe PS Express and it was a yearly subscription. I only intended to try the 7 day trial but I forgot about it and now I got charged for it and google wont let me refund. Please help, it’s a large amount.My ShopeePay was charged an amount of PHP 2,800

Hola a todos, quería consultar si a alguien le pasó esto y sabe cómo solucionarlo: no puedo suscribirme al plan Creative Cloud para Estudiantes porque la página directamente no procesa los pagos. Ya probé con múltiples tarjetas de crédito y débito, y mis bancos me confirman que no registran ningún intento de cobro ni rechazo, por lo que el problema parece ser de la pasarela de Adobe. Como estudiante de Diseño Industrial necesito los programas con urgencia para unas entregas. ¿Alguno tuvo este mismo error hace poco y logró encontrarle la vuelta o sabe de alguna alternativa para poder efectuar el pago?

When I try to purchase It gives same error. We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank. I tried 3 different credit card but the result is same. I tried from both pc and mobile phone. I contacted my bank amd they say cannot see any error. Tried edge, chrome and firefox is same result.  With the same cards I can shop from international shops but Adobe does not accept my payment methods.

I typically manage my subscriptions through my Apple account’s subscription page. As the Adobe subscriptions did not appear there, I inadvertently overlooked them and therefore did not cancel in time. More broadly, I find the current pricing and subscription structure problematic. Encouraging annual subscriptions combined with early cancellation fees is not only uncommon, but also not sufficiently transparent at the point of subscription. This creates unnecessary friction and frustration rather than genuine customer retention. In my view, practices that rely on non-obvious terms to retain customers may work once, but they do not build long-term trust. In many jurisdictions in Europe, such structures would likely face stricter scrutiny under consumer protection rules. In Singapore, it appears that online subscription practices are less tightly regulated, which makes clarity and accessibility even more important. It is also concerning that it is difficult to locate a clear customer servi

Creative Cloud doesn't see my plan. When I open it in the browser, it prompts me to switch from Creative Cloud Pro to Creative Cloud Pro because it can't see or read my plan. Basically, it's glitchy.I cleared the cache, reinstalled apps, the browser, and Creative Cloud itself. I don't have ad blockers or a VPN. Nothing changed, neither the provider nor the settings. Everything works fine except for your app, and I can't open it on another device, I need it on this computer.Can anyone help? Operators just close chats or just ignore me.

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.