Adobe Acrobat Online

We have a web based document management application that has existed for many years.  For PDF documents stored in our archive, we view them by handing off the document to the browser to be displayed by the browser's default PDF viewer.  This is typically Acrobat Reader.  All of a sudden last week (with no changes to our application software), 3 unrelated clients reported that their users were getting the following errors when displaying PDF documents in our application:There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (507:507) (sometimes it is 523:523) The problem occurs on the 2nd display of a PDF.  The first one works fine.  Also there are other odd anomalies about this problem.  Like if you minimize the side bars of the PDF that is being viewed, the next view will not get the error. I have also noticed by looking at task manager during the problem workflow, that there are 2 Adobe Acrobat processes

I cant get the PDF to hihglight in a striaght row, some numbers just highlight individually, is there a fix?  ggg 

I have an enormous file (159MB contract) from a customer that I've been attempting to compress to no avail. It takes a long time to upload, which is understandable, but when it finishes, I click "compress" and it begins. That, too, takes a little while, but as it finally gets to 99%, instead of completing so I can download, it seems to quit working and the page refreshes to the initial page where you select a file or drag and drop a file you want to compress. So I've attempted to wait this process out 3 times over the last 2 days only to have it just close in the end. Is there anything I can do? This is a bit time-sensitive, so if there is another way to compress the file size so I can review without error or freezing, I'd love to know about it. 

Trying to send a link but I'm getting an error message that says"Unable to upload some files"We weren't able to upload some files to document cloud.How can I fix this?

I have used PDF forms for time sheets for approximately 2 years. At the end of each work day I would combine all of the time sheets that are created by team members into one PDF Portfolio, this would allow me to print the entire portfolio with a single click of the printer button. There have been some apparent changes to the ADOBE Online system that no longer allows that. I now have to open each individual page of the portfolio to print them. This is costing me valuable time, what used to take a matter of 2 or three minutes in now taking three time that. Is anyone else experiencing this issue? Am I doing something wrong, I'm following the same process I have for two years. 

We do have Adobe Acrobate DC Pro license. Not sure if it is different than enterprise license. As this Adobe Document Cloud PDF Experience for Office 365  says "require a paid Acrobat DC for teams or Acrobat DC for enterprise subscription. " Could you please clarify the DC Pro license vs Enterprise license? Thanks & Regards,Khushi

I am not able to locate the "Prepare Form" tool in  my application so that I can create an editable PDF Form. Can anyone advise me?Here is my plan: 

Hi, We use Adobe Acrobat in the Microsoft online suite, and edit in SharePoint among multiple users by adding "text comments" on the PDFs. The issue we are encountering is that some of the text comments become "invisible" at times. The edits staff make to the PDF are still there, and are visible if you are just viewing the files in Microsoft TEAMs, and if you print them out. When the error happens opening and closing the file or refreshing the browser multiple times usually fixes it. The error does not happen all the time, and usually using the method above file and all the comments will be visible again. We are using the Chrome or Edge browser, and the errors has happened on both. As well as multiple machines running Windows 10. Attached are images of invisible text comment boxes that are still there and "selectable", but you cannot see what the text is. The images have a dozen different text comments that are not visible. I've attached a picture of the S

We're using Document Cloud via SharePoint to authorise PDF invoices across our teams. We're finding that sometimes after digitally signing a PDF document, the original PDF under the signature gets corrupt. We've had:- original text, with mirrored text overlaid- all text removed, just the signature remaining- all text removed, signature remaining, gobbledegook text overlaid on page It happens with two users and several PCs. Always via SharePoint online. Document Cloud is a plugin for O365, so any requests for support from Adobe are met with "you don't have an Adobe paid account" - I know, this software is free to use. Anyone had this issue, and managed to solve it? Cheers all. (Identifying data in screenshot blanked out - not a bug) 

Tenho uma conta paga, porém não consigo converter arquivo pdf para word.

I’m trying to convert some PDFs to Word format using Acrobat Pro DC 2015 (Build 15.7.20033.133275) on macOS 10.13.6, and all too often it simply refuses to do it. Most of the time it will claim that it can’t save the file because it’s in use, even though it can’t be in use because it doesn’t exist yet. Other times it will give that error and save a file, but you can't actually open that file unless you have some Text Recovery application which Microsoft provides no link for. Doesn’t matter what I name the file, it just usually refuses to create one. Sometimes, without warning it will actually do it, but there’s no pattern or common theme to those occurrences. What’s the problem, and how can it be resolved? I can’t upgrade to a newer version, and this one used to work just fine, but now it doesn’t, so there must be some bugs that haven’t been disclosed or fixed. If so, then Adobe needs to issue a patch for those bugs.

Hola, tengo mi cuenta asociada a USA, pero me mudé y debo cambiar el país. Ha sido muy difícil porque al intentar actualizar los datos del pago, no me permite hacerlo. He intentado contactarme con un agente, pero me dice que estoy fuera del horario de servicio.Ayuda por favor.

This has only been happening since the interface update. I open a PDF in Acrobat and attempt to convert it, but clicking the convert button doesn't do anything, almost like the button itself is inactive. It doesn't convert, it doesn't start the upload process, it just clicks and then nothing happens. Any ideas?

Hello, I'm having trouble w/ Adobe Pro's browser version. My department wont allow me to download the adobe pro app, so I'm stuck using the browser version.  Adobe is only showing the 'draw freehand' tool, and not any of the other tools such as text callout. There's no pulldown mean with other options.. Really weird! Any info would be very helpful ty!       

Cannot get documents sent for signature.  I keep receiving a message saying there is a problem and I can sit around and wait on the problem to resolve itself or reach out to Adobe for help.  Here I am.  I need help.

Hi All,We have an Adobe Acrobat Pro subscription using this subscription can we get Adobe PDF Services API?What do we want to achieve let me explain:- We want to create Power Automate using this Power Automate we want to achieve convert Word to PDF. & PDF API and many more related to Adobe PDF services.So my question is, Do we have the correct subscription or do we need to purchase anything else?We want to use the below services.Many Thanks,

Have been trying to upload to the cloud for an agreement to sign since 9am and system status says there were problems but there isn't now.1 document went through but it's working now.

I have tried several ways to get rid of this. I have uninstalled the add-in within a week it is back. I have tried disabling it and it also re enables itself. I tried turning off automatic updates on both Adobe and Outlook then removing but it comes back. Tried leaving updates off and disabling but it still re-enables it self. Uninstalled and reinstalled Adobe and Outlook. Then disabled and you guessed it, it was back on within the week. I contacted support and they made changes but now two weeks later.....its back. Anyone have any idea how to get rid of this malware add-in?

When the Acrobat extension is enabled (tested in chrome and edge), whenever someone clicks a link that points to a specific page in a pdf document, the page does not open to the page intended, but instead opens to the first page in the pdf.  The only way around this is to disable the extension in the browser.  Adobe needs to fix this... We should not have to be telling our people to disable and reenable extensions for proper functionality. Example link: https://techref2.web.anonymous_site.com/fujitsu/7500/docs/fw7500_270A_b.pdf#page=147

I'm having an issue in that when I try to combine PDFs i get a message that is saying page cant be extracted or something like that. I'm not extracting.. i'm combining.

Hi there, I would like to know if it is possible to customize the mail Adobe Acrobat Sign automatically send when a form is submitted ?Instead of this :Thank you in advance for your help ! NS6Fours  

Hi can anyone please help: I have two accounts - one from 2007 and one from 2014 and for convenience I would like to merge them into one account. Any help or instruction would be appreciated, thank you.

I'm on the browser.  I've tried chrome and edge. I've tried jpg and PNG. Drag and drop won't work nor will manualy pointing it to the folder.please help.

Outlook add in error "You do not have access to this service. Please contact your IT Administrator to gain access, or try to sign in with an Adobe ID" when trying to attach files with Instant file attach

Hello all, my free try period just ended, but I forgot to cancel it. Ok, it is my mistake I paid 25€, but now I want to cancel it, but I will be charged 100€ fee? Are they crazy? How to cancel the sub. without paying the 100€ fee for canceling?