Adobe Acrobat Online

After your update some hours ago, all my comments have been deleted. This is hours of work that just "disappeared" into thin air! I am demanding an instant fix to this issue and recovery of my data

We have run into issues opening some PDF files from SharePoint Online when using Chrome (see screenshot).  We have the Adobe Document Cloud add in installed in our tenant.  The PDFs in question can be opened in the browser without Adobe Document Cloud in Edge and by clicking Open > Open in browser while in the document library using Chrome.  The PDFs in question can also be opened by Adobe Reader after downloading the PDF from the document library.  Is this a known issue?  Is there something we can do to the PDFs to fix the issue?  Or is the only work around to open the PDF in the browser or download it and open in Adobe Reader? 

Hi, I just signed a pdf and I pressed save or something and it saved to my cloud documents.It is showing up as an agreement (status: archived)I want to delete it but cannot find any way to do so. Some searches I have done led me to clicking on e sign settings on document cloud and they say to type in the email address into the Privacy section. However, when I do so it saysSorry, we could not process your request. Please reload the page and try again. and "your search did not find any results" everytime I recreated the situation by "fill and signing" a blank document and clicking on get shareable link but I do believe all I clicked was save the first time. Imaged attached. 

Hello,I have access to the pdf pack subsription from my admin to edit a pdf. However Anytime i install the adobe acrobat pro on my desktop, it fails to work properly. I tried the acrobat online but I cannot edit by adding a hyperlink to the pdf.  I need acess to edit the pdf online using my subcription by adding hyperlink to the pdf.

How do I get a refund on a recently charged transaction. My cancelled my account service not needed.

I need itemized reciepts for my reoccuring Adobe Creative Cloud order - stating that I paid for your services. I need the reciepts for each month I have paid for your services (February 2023 through October 2023). Your chat option people are not helpful in the slightest and no one seems to understand that invoices and recipts showing payment are different things. The fact that this isn't already an option is a little ridiculous.  My creative cloud order # for each month is AB02202600241EUS

Is there a shortcut command for highlighting text (as opposed to right-click, highlight)?

 Hi, We use Adobe Acrobat in the Microsoft online suite. Using PDFs to view in TEAMs, and to edit in SharePoint among multiple users by adding "text comments" on the PDFs. The issue we are encountering is that some of the text comments become "invisible". The edits staff make to the PDF are still there, and are visible if you are just viewing the files in TEAMs, and if you print it they are there. It appears to be random when the error happens, and by opening and closing the file repeatedly until the text is visible again. We are using the Chrome or Edge browser, and the errors has happened on both. As well as multiple machines running Windows 10. Attached are images of invisible text comment boxes that are still there and "selectable", but you cannot see what the text is. The images have a dozen different text comments that are not visible.

When I attempt to open a .pdf attachment, which was created from an excel document, it opens for less than a second, then closes, and then pops up an email compose window.  What steps does the creator of the .pdf attachment need to take to resolve this issue?   For context, I'm just the frustrated recipient of the email that the .pdf is attached to.  I want to be able to tell the creator of the .pdf what he/she needs to do so her/his .pdf attachment can be read.  I receive the .pdf attachment every month so I'm constantly reminded about the problem.  Any help from the community would be appreciated.  

Hello, This afternoon I was advised I can use Adobe's free online tool that converts PDF files to Excel/XLSX fileshttps://www.adobe.com/acrobat/online/pdf-to-excel.html I created a free account, activated it, but receive error in Microsoft Edge or Google Chrome when directed to https://documentcloud.adobe.com/link/home/ from login page"Something went wrongWe're sorry for the inconvenience. Please try again later." Per https://status.adobe.com/ there was some maintenance yesterday on Document Cloud and PDF services, but it shows green and no issues today. Isn't this a free tool that doesn't require any licensing?I've tried in numerous browsers and had a colleague try, but experienced the same.

Irony being there is no easy way t9o contact customer support other than phone the USA. Every time I use try and use any functions in Adobe Acrobat Online I get a warning "Unable to Process Request" Please contact customer support for help. This is either using local files, or uploaded ones. The error actually happens on every function before I get a chance to try and use it. It happens when clicking on the links in the home page i.e. COMPREE PDF, COMBINE FILES, it seems agnostic of whatever action I take it just craps out.I have:- Logged Out and Logged Back in online.- Logged out and rebooted the computer. Reloggedin etc- Updated Creative Cloud- Use Chrome, Firefox & Safari (all on OSX)- Disabled my antivirus (Bitdefender). Thisa doesnt matter on the size of any PDF as its before I even get to choose a file?

A number of users (including myself) are having issues posting comments.  The following message appears: "We were unable to post your comment, please try again." The commenting toolbar to the left on Adobe Document Cloud website is also missing. Is anyone else experiencing this issue? I have tried the following: 1.) Uploaded a number of different PDFs (from InDesign, from Word) 2.) Uninstalled and reinstalled Adobe Acrobat Pro (version 2023.006.20320)3.) Cleared cookies, cache and history4.) Used Google Chrome Incognito mode Nothing seems to be working. 

I lost 4 HOURS of my work because of your update since you deleted ALL my comments on my presentation.I gave you a chance instead of going to slides or ppt and you failed so hard I won't ever EVER give you money for this or any acrobat related tool unless you restore them.

After converting to Word, I can't edit in Word.  The entire page is one picture.  I thought Adobe Export PDF was to convert to docx for editing.  What am i missing?

The Send & Track plug-in for Outlook (2016) never really worked to begin with... the add-in would "un-check" itself daily.  Whenever I wanted to use Send & Track in for an email attachment, I'd have to go to "File->Option->Add-ins->" and re-check it.  At least it would work after manually activating it. With the recent Acrobat DC update, the Add-In is now called "Adobe Document Cloud for Microsoft Outlook - Acrobat" and is completely unusable.  It still doesn't stay active as an add-in but now after re-checking it, it crashes Outlook, re-starts it, and either leaves the email in Drafts or deletes it entirely. The attachment, however, does get uploaded to the DC... so I guess "completely unusable" is an exaggeration, it just does not work at all as a plug-in for Outlook.Anybody at Adobe on this?  Win 10 Pro, v 1803 build 17134.345MS Office for Business, v 1809 build 10827.20150up-to-date CC

I have bought an adobe export pdf subscription to work on my Mac but cannot find out how to get it started.When I try to convert a pdf file to word the screen sends to to a new subscription page but then tells me I am already a subscriber.Bill

Hello all,Does anyone know if there is a way to change the default "open" option for Acrobat PDF files in a SharePoint Online site?For example when a user clicks on a PDF file by default it will "Open in Adobe Document Cloud" - now this is just fine except sometimes a user wants to print but there isn't a print option - yes they can do a right click and choose the browser print option but shows extra info, etc.Another option is to simply choose the "Open in browser" option - which then gives a proper print option - yes an extra step but works just fine.Nothing urgent but just curious if someone has found a way to change that default open option in SharePoint Online.Thanks so much!

After upgrade to the latest version,the Fill and Sign feature stops working.I can't add Fill and Sign (Sign yourself) tool to the tool bar, the tool button shows on the pop up window when I try to custermise it, but the "save" button is greyed out, and it never shows up  the left tool bar. Please advice on how to solve this bug.I've reinstall the Acrobat 3 times with no luck, I'm using windows 10 and I also hve the subscribiton for the Adobe createive suit.Many thanks

Document Cloud Services is a set of PDF tools which you can use in your Browser, with Adobe Acrobat Reader DC on your computer, or with Acrobat Reader mobile app. Below are some basic troubleshooting steps which you may try if you are experiencing issues with any of the services/tools of Document Cloud services(PDFPack)Note: Online services cannot be downloaded as an application. But we can access the services through a browser and can be accessed through desktop and mobile app Adobe Reader DC.Troubleshooting: Using a browser: Make sure you are connected to the Internet and have no firewall restrictions.To troubleshoot connectivity issues: https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html#Troubleshootconnectivityissues You may use the following URLs to access the services you subscribed for: ExportPDF: https://cloud.acrobat.com/exportpdfCreatePDF: https://cloud.acrobat.com/createpdf AdobeSend: https://cloud.acrobat.com/send Fill&Sign:  &

 "Hello, I'm currently working on filling out the Canadian Working Holiday Visa application form (IMM 5257), and I'm having trouble with the country selection (the selection buttons) not working. I've confirmed that other files are functioning correctly, so I need some assistance with this issue.Thank you." 

i cancel my subscription already but adobe is deducting money every monthi tried to cancel it again but they required huge early cancellation feesAdobe Support community please help me in this regardsmy email id is qamarzeb7@gmail.com

I am using Acrobat Pro to edit an existing PDF document. If I add text, I find lines that have overlapped, as if one or two lines are typed over the lines below. Also, if several lines are added, the text at the bottom covers the page number. I'm far from being computer savvy and would appreciated suggestions for a computer dummy. Thanks.

Hello, Since the update on Thursday, October 5, the AGREEMENT menu (in-progress/completed etc) which was working perfectly before the update, no longer loads, nor are any of my documents available. I have some e-signature agreements in progress and I can't access any of them. I have a deadline and need to have access to these agreements and web-forms to confirm receipt from the signers. I've tested this in both this account, and one of my other user accounts - the problem is the same.Any suggestions would be helpful. Thank you.

I keep getting an error code everytime I try to Export a document to a PDF.   This is the error I keep getting: #<EcrionService::CircuitOpenError: PDF Services (EOS) is currently unavailable. Please try again later., because: ecrion_service is open>

Recently purchase Chromebook Laptop. Can't see an option on the Reader app to view layers. What am i doing wrong? Everything looks different now.