Adobe Acrobat Sign

Hi everyone. I recently noticed when I exported data from an Adobe Acrobat document into an Excel sheet that some of the radio buttons are not coded correctly in the document and no not align with their actual variable number. For example, variable AS50 on this document has a value of AS51 in the radio button, so it is being exported into the Excel sheet as AS51 rather than AS50. Also, because there are two AS52 radio buttons, only one is getting exported and the other cannot be found in the export. Further, there are some discrepancies in the way some data is getting coded, as well as the locations of some variables, which will need to be amended.  To our knowledge, we can edit the properties and locations of these radio buttons in Adobe; however, we are wondering if there is a way to apply the changes that we make to the Adobe document to all of the already completed/filled out versions of the document. That way, we don't have to manually re-enter all of that data

Please can I request the function to organise templates into folders 

We already have a logo that our company is using however since we have different groups in our Accounts other groups would like to use a logo specific to their group. Is it possible to use different logos per group or per template?

We have a flow that was built over a year ago and was working until recently. The trigger of this flow is an Adobe Sign trigger - "When an agreement workflow is completed successfully."  The trigger and the subsequent steps work (including one that uses the dynamic content from the trigger "Agreement Name"), until the step below. The step "Get a PDF of a signed agreement" is failing with the error, "The API caller does not have the permission to execute this operation." Both the trigger and the "Get a PDF of a signed agreement" step use the same Adobe Sign connection.  The user whose credentials were used for this connection had to sign in again earlier this month, when we were getting the error "Access token provided is invalid or has expired."  When they tried running the flow again we started getting the "permission_denied" error.  I did find my previous post where I was told to update the advanced option "In the name of," which did resol

When you send out a signature request, the email says "[name] requests your signature on..." My administrator was on leave for a year and her substitute changed the default name in the meantime. Now she's back, and I can't figure out how to change it back. I changed the profile name in account settings and everywhere else that I could find, but it doesn't work. - Sophia

Are others having issues with uploading docs to Adobe sign.  The uploading process is dragging and it doesn't complete the process.

Hallo,weiß jemand wie ich in das Dialogfeld "Bedingungen" unter den Eigenschaften eines Formularelements komme? Bei mir wird es nicht angezeigt. Ich hätte gern die Funktionen, die in diesem Hilfetext beschrieben sind:https://helpx.adobe.com/de/sign/using/form-field-conditions-settings.html#:~:text=Das%20Fenster%20%E....Beste GrüßeStephan

I created a 2 web forms with a form filler and 2 approvers.  I posted the forms on my website and they were working perfectly for a couple of weeks.  Then one day one of the approver's TYPED signature changed and subsequently all of the other web forms with the same email address changed to this same incorrect typed signature. I don't know how this happened but somehow this incorrect typed name is associated with the email address of one of the approvers.  The typed signature changed on the 1st form and then a few days later it changed on the 2nd form. Kathy Matthews (incorrect)Shelby Hollins (correct)

Why am I receiving a message stating that we have reached the limit on  the number of agreements you can send at this time.  Please try again in 25 minutes.  We have not sent out any agreements today.  

Hello, I am building a pdf form using Acrobat which is intended for use at a dental clinic, as a waiver for each patient to sign before undergoing a dental procedure. The intended workflow that will require this document would be the following:Patient and doctor discuss the procedure that will be performed on themDoctor would hand over an iPad or tablet to the patient, where the form in question would be preloadedPatient would fill in their name, then read a few clauses regarding the work that the doctor will be performing on them and must initial each of the clauses, then to complete the form, they would sign, date and provide an email address where the patient would like to receive a signed copy of the waiver, then the doctor would add his/her signature and complete the form, A copy should then be automatically sent to the patient to the email address they provided, and another copy should be sent to a default email for the medical clinic's records. I am almost finishe

Hi,While testing the uniqueness of the signature to the signature request sent from the application, we tried a scenario and encountered the following situation:Scenario description:Step 1: Sender sends out the signature request to User 1. Step 2. User 1 receives the link to the document to be signedStep 3. User 1 copies the link (not forwarding the email) and forwards it to User 2, who is obviously not the same as User 1.Step 4. User 2 opens the link and, ignoring the fact that he is not the one being asked to sign, opens the document and clicks on the signature field. The system then automatically places the image of User 1's signature and the email field contains User 1's email address.Note: User 1 and User 2 do not have shared their login credentials or signature image.I am waiting for Adobe's respone about it!

Hi,  We're working with the REST API in a workflow that creates a document which is working OK. However there are no entries in the API request log? I am making a presumption that any API call should be logged there. Can anyone give some guidance on either on the issue or what I might me misunderstanding? Ed

Até novembro/2019 conseguia enviar documentos para assinatura, agora dá erro ou a mensagem de que não tenho autorização.Já tem 3 dias que tento via suporte, telefone, email e nada.

Hi,My colleague has left the business and I removed his licence from our Adobe Sign account, but I need to access the signed documents he had under his account.  I haven't deleted him as a user on the account yet, but he now has no Sign licence.  As account admin, can I get to the documents he processed through Sign?Thanks

Hello, is there a way to use Adobe Sign bulk sign feature with two signers (not "myself")? For example: Signer 1 ---> 50 employees that will each get their unique agreementSigner 2 ---> company CEO who will sign their part of the agreement once each Signer 1 (employee) signs Currently, I know we can make Signer 2 "myself" (as in the Adobe Sign account user), but since I am not the CEO, how can I make Signer 2 be another email address?

I have recently been added to an enterprise account with my business, but I had accidentally created a personal account using the same email address previously. Now, when attempting to log in, I am met with the error "Your email and password do not match. Please try again.". I am unable to log in to either account now as a result of this discrepancy.Is there a way to delete my personal account without being able to log in, so that I can maybe use my email address for access to the enterprise account? I am looking up email swapping instructions in the support community, but it's not helpful since I cannot log in to either account currently.

Hi there.  Are there any reports of Adobe Sign Web Page not rendering correctly in China?  I am currently experiencing one of my end users to have a very simplified view on the China Mobile network, similar to a Windows '98 view.  None of my other end users in other countries have the same issue.  This issue started yesterday.  They are unable to sign any documents, and it just states Loading... without any progress. 

Despite doing a string compare on the document ID and name, the action in power automate keeps coming up with this error and won't send the document out for a signature. I've updated the connection by signing in again but nothing seems to work. Any help would be appreciated.

We have enabled the function where we are able to "demerge"digitally signed documents from one file. When I select "Download Individual Files" the window opens with "Original Files"and I need to download the files one by one from the list. Is it possible to download all files at once as separate documents?I need to process the batch of 100+ documents. Many thanks  

Hi, Is it possible to draw a report of the signed offers in Adobe sign. We would like to see in that report if they have accepted the offer or not. Today they have radio buttons witth no and yes. 

Hi all,  I have created a form to be easily sent between people in my organization for signature. Using the Request E-Signature feature is seamless on my desktop. I am able to select exactly who I want to sign and where on the document they can sign by dragging the signature panel around. However, when I try to use the Request E-Signature feature to send from my Ipad, I receive a pop-up message that says "Acroform fields have been detected on your document. They will be visible to recipients when the agreement is sent. You are not able to add additional form fields."  This will not allow me to select where I want the signature to be on the form, and thus when the receiver signs it adobe creates an off page area where their signature is placed. On my desktop I'm using 22.003.20310 with the Pro paid subscription services. and my Ipad is running version 22.12.00.  I can just E-mail the form to individuals and they are able to sign using a screen pen or finger

Hi Team, We have a backend application which does some Adobe Sign operations(uploading transient document, creating a signedURL etc) using the Adobe Sign access token. The access token lives for an hour and hence we dynamically generate a new access token from an environmentally stored Adobe Sign refresh token when the access token expires. Since there can be multiples instances of the BE application load balancing the requests made to it, it would mean each instance can have different Adobe Sign access tokens at any point of time. So question is - How many multiple access tokens can be created from an Adobe Sign refresh token? Are there any restrictions as such?Note: We do not revoke any access tokens and the refresh token expiry is extended by using a scheduler.

Keep getting -Some miscellaneous error has occurred when document is upload from zoho. @

Hello, I'm using Adobe Sign via Acrobat for my business.  There appears to be some kind of address book in the system, because when I type certain names in the "send to" box it will pop up with contacts, including contacts that I've never sent for signature before.  The problem is that I can't figure out where the address book is, or where it's pulling from.   The exact same thing is happening whenever I ''share'' a document with Acrobat.   Is it pulling from the cloud?  From Outlook?  From my local machine?  I'd appreciate any advice because there are people on there that I would never want to mistakenly send documents to.  This is kind of important.

I am sure there is an answer for this somewhere on these forums but I am at my wits end after nearly 2 days of searching and googling.  I have a PDF template we use when customers want to cancel their contracts with us.  However, we don't allow them to cancel their contracts until a # of days have passed.  I want the PDF form to Validate if that date has passed.  I have tried a few different ways and keep coming up blank and it usually relates to using the dateDiff function in Adobe Sign.   When we prepare the form to send to the customer we enter the contract start date (field name CStartDate) as one of our fields. I created a hidden field and ran a script to fill today's date (todayDate) before uploading the template to Adobe Sign, and then another field to try and calculate the difference in days between these 2 fields.  I did this part in Adobe Sign using the function genrator as dateDiff("d", CStartDate, todayDate) and set the display a