Adobe Acrobat Sign

Our account has a subaccount.It was used for sending documents for eSign using the x-api-user parameter for years, but on October 4th this stops working, returning the next error:{"code":"INVALID_USER","message":"Invalid user ID or email provided in x-api-user header"}Meanwhile, sending documents for eSign for the master account (without passing x-api-user) works fine.No code changes were done in that period.Any ideas?Thanks for the help!

How to disable automatic field detection  I am trying to disable automatic field detection in Adobe Sign. I don't want a million yellow boxes appearing as it clogs up the page and is not necessary. It makes it difficult for people to know the next space to sign. The link above has a statement at the very bottom of the article:How to enable or disableThe Automatic Field Detection feature can be enabled or disabled at the Account and/or Group level by Acrobat Sign Support only. I am not sure what this means. How do I disable it?  

Buenos díasEn el campo de adjuntar archivo en un formulario, cuando el documento que se adjunta ya tiene una firma electronica / Firma Digital, Adobe Sing no procesa el documento. Que se podria hacer en ese caso, por que es el formulario para un cliente y el adjunta su certificado firmado. Muchas gracias por  su colaboración.  

Hi, I'm a M365 consultant developing a Power Automate solution for a customer that will integrate Acrobat Sign with their SharePoint environment. An account has been set up and granted the system administrator role.However, when I want to create a new connection in Power Automate I get the error message "Sign in failed. Incorrect account type selected" if I select either the group admin or account admin types.I can create a connection using the "Sign user" type, but I need to be able to perform actions on behalf of other users, so this type of connection is not sufficient.What do I need to do in order to be able to create a connection in Power Automate as an account admin? Any help would be greatly appreciated.

I'm a department director and use my adobe sign account both for department work (vendor contracts) as well as staff work (employment contracts) I want to share my account (view only) with my staff, but keep the employement contracts private (out of their view.)Is there a way on a per agreement or per agreement type to make them private from shared view?

how do I locate/find past/previous notifications like designing a business card which was just posted in adobe creative cloud!?

I just built a new computer and installed my baseline products with a clean install of windows 11, and when I went to add a signature to a document, the adobe window just greys out and nothing happens (i can get back by pressing esc), then trying add initials, it directs me to the Resolve errors related to the AcroCEF/RdrCEF processes of Acrobat or Acrobat Reader knowledge article, so far, Ive tried, everything in the KBreinstalling Adoberepairing Adobeadding D:\Adobe\Acrobat DC\Acrobat to the Microsoft Defender Anitvirus whitelist adding Acrobat.exe and AcroCEF.exe to the Controlled folder whitelistChecking all entries in the ProcMon and finding no outside DLLs Unchecked the "use modern interface for signing and Digital ID configuration" checkbox in the preferencesUncheked"Protected mode at startup", "Run in AppContainer", "Enable Enhanced Security" in preferences, which was sorta causing launch issues earlier but now  Pretty much at a loss

Whenever I try to "Establish SharePoint Connection", I always get a failure message as followsI have Acrobat for Teams licenses for my team and followed all the steps in the guide. Can somone please help as to what I might be missing?

Hello. I'm currenlty testing the Power Automate connection with Adobe Sign.Would it be possible to change the sender email of an esign document?I need it to have my company's email address, otherwise collaborators may think of it as a spam email. Thank you.

Hello, Adobe Acrobat Sign Community: I am trying to generate reports to view agreements that were created using certain workflows. I would like to ask if there is a way to confirm that a workflow was used to create an agreement rather than just using the template. At this time, our organization does not want to limit users to having to use workflows, but we want to check to ensure that workflows are used rather than templates in some cases for troubleshooting purposes. Thank you.

Hi there, what if if you have a complex template being developed and tested in a personal Sign account (= not related  to the final customer) and need to transfer it to the client's Sign account? Is that possible without re-creating all fields and logic from scratch? Downloading files from library seems to flatten all the work except for basic appearance. Any other way?   

We have a simple template that goes out every week.  There are only three fields: 1) The anticipated date of use (completed by me, the Sender)2 & 3) The recipicient's signature and the date signed I cannot for the life of me figure out how to add a date.  I've added a date field in Adobe forms, but I'm never prompted to complete it. I got more sophisticated and added a date field in Adobe eSign, tagged as both "required" and "Sender" - and I'm still never prompted to complete it.   Do I have to add myself as a recipient on the document in order to get a chance to add the current date? I'm going in circles!

So, I had a six page document with many intricate fields.  But now they want a three page document--though luckily, I think, it's really about chopping off the last three pages and remaing fields map closely. I create and upload a three page doc, and edit my previous tested and verified form field layer to three pages.  But, when I try to apply the field template that was just edited down, AS throws an error: you can't apply a 6 page field layer to a 3 page doc.   And no matter what trick I try, same result. Any advice? Can I get rid of those three extra pages, somehow?  Hide them?

Bonjoir,J'aimerai savoir si la version Pro fournit par mon entrprise, utilise keynectis ? ou tout systeme validé parhttps://www.ssi.gouv.fr/uploads/tl-fr.pdf ? Merci d'avance pour vorte aide. Francine 

Hi, While configuring the OAuth2.0 for the Adobe Esign API getting the request URL is empty. any help is appreciated Auth Url: https://secure.na3.adobesign.com/public/oauth/v2?redirect_uri=https://secure.na3.echosign.com/public/oauthDemo&response_type=code&client_id=CBJXXXXXXXXXPg9Yps&scope=user_login:account+agreement_write:accountclientID:  CBJXXXXXXXXXXPg9YpsClient Secret : RXXXXXXXXXXXXmScope : user_login:account agreement_read:account agreement_write:account agreement_send:account library_read:account

Dear Community I have installed Adobe Acrobat Sign Addin into SharePoint online, the addin is missing from the riboon, however same addin is visbile on other sites. I tried to uninstall and reinstall the addin, and nothiong changed. The user that I use is the Site Owner. Any ideas on how to sort this out?

Hi team, I tried to follow the instruction here ,but but the system showing differently from the screenshot. I have to put the button either left or right, both grey. And I have no choice "Add recipient group". Can you please help with it? Kr， 

Apparently when Adobe is unable to fix your issue, they will keep transferring you, then tell you they are working on it and then disconnect the chat. I am paying for this? (I have screen shots of the entire chat)I keep getting "Invalid Agreement ID" when I try to use the web browser version for e-Signature. I had already tried everything support recommended, then they wanted to access my PC I said no thank you, tell me what to do and apparently it was to much for support.Can someone at Adobe who knows what they are doing help me with this issue?

I need to send a document to a client that is already password protected. How can we confirm that the document link that adobe send is secure when a password is not required to open the link for the client to sign. I understand that the document will be password protetced once it is signed and sent back but how can we guarantee the link that is sent to a clients email address is secure that only they can open. This is to protect clients if their email inbox has been compromised.

Create an agreement from a library template and send for signature - this action in power automate does NOT send email even though it runs successfully returning Agreement ID and I am able to see the agreements that are sent to the participants under Manage --> Waiting for you  I am currently taken a trail subscription for testing purpose could this be a reason I hope not but what could be the possible root cause. Please assist.  

Hello, Is it possible to redact portions of an Adobe Sign document for some participants and not for others? For example, our end user wants to prevent Participant 3 from seeing some personal information items in the Workflow but wants Participant 1, 2, 4 and 5 to be able to see them. Thanks!

For more than 2 years, e-signatures has worked fine. In the last week however, fields cannot be added as easily and multiple fields are added just because there is space on the document. A thin bar of colour is already present in many potential signing areas (why?) and when I am sending out a document to multiple signers, the addition of the second person field adjusts the first persons. What has gone on?

From a Word document I created a fillable PDF. I am using the date field in two spots on the form for the user to fill in. For some reason, when I test it, no matter what I type in it reverts to the current date. What do I do to stop that from happening? Thanks!!!

How to create 6 to 7 seven bulk custom fields whenever sending through bulk option. 

J'utilise Adobe Sign depuis un bon moment. Le problème est que depuis cette semaine, lorsque je sélectionne les endroits où je veux que mes clients inscrivent les informations (signature, date, et d'autres informations) les cases ne s'ajustent plus automatiquement à l'espace que j'avais prévu à cet effet quand j'ai construit le formulaire. Il faut donc que je prenne le temps de cliquer et de bouger, d'ajuster manuellement chacune des cases et c'est extrêmement long. Je paie pour ce service et ça m'embête que ça devienne encore plus laborieux de l'utiliser.