Adobe Acrobat Sign

Under Account > User > Show all usersOne of the user is in state: INACTIVEthere is NO option to RE-ACTIVATE the user, you could only edit the userOn below URLhttps://helpx.adobe.com/sign/kb/not-able-to-sign-the-document-asked-to-login-to-their-adobe-sign-account-adobe-sign.htmlUnder section RESOLUTIONResolutionContact Adobe Sign support  https://helpx.adobe.com/contact.html. Make sure to log in using the Adobe ID. Support agent can help the users to ACTIVATE the account, which enables them to sign the document. --After 3 days with Adobe support we are still in discussion mode and they have no idea how to resolve this. The normal questions, delete/add user, reassign license, etc. Spending valuable time without any resolution.We will ask for a credit as long Adobe is unable to resolve the activation of actual user.--Any in the community does have any ideas how to fix this or to get in contact with any senior engineer from echosign that could quickly fix this isse.

I am trying to create my first web form that would include the main signer (participant) and then an optional 2nd signer (participant). For the instructions of the 2nd signer, I made a note that it is for Parent (if under 18) to match up with our current form and I unselected the required checkbox. However, when I click next to move to the assigning the fields, I get an error statying "Adding unknown partipants for webforms is not allowed". I have looked through all of the settings and can't seem to figure out why this is happening. If I don't add the 2nd signer, the form progresses without an issue. Any ideas on what I am overlooking in the group settings?

Good morning, Adobe Sign Community: I would like to ask if it is possible to use variables in Agreement Names to dynamically name an agreement based on a participant's name. For example, if a workflow is created that requires a manager's signature and an employee's signature, would there be a way to dynamically rename an agreement's name (or the name of the final PDF document) to {Employee's Name} - AgreementName[.PDF]? Thank you

Hi there, i used to use my colleagues log in to Adobe Sign but cannot get in for few days, is it because his email address has been deactivated? Or what could cause it? Thanks

Hello,When first opening a document received for signature, the notification asking you to accept cookies pops up at the bottom of the document. This obscures the 'Click to Sign' button, which means a lot of our signatories are not completing the document because they're ignoring the cookie banner and then not seeing the 'Click to sign' button.Just thought I'd bring that to your attention.Kind regards,

Good morning folks, When I sign into AdobeSign, I am greeted with a large popup at the bottom of the screen asking me to personalise or enable all cookies. Regardless of which option I choose, I initially get a message saying 'We have saved your settings', but as soon as the page refreshes or I go to the next step of a process, the pop-up returns. Besides being distracting, the main challenge is that it is so large it blocks options when you are trying to set fields to send out an agreement.How might I make it go away? Many thanks,Clare

I'm learning about Adobe Sign Templates and Workflows and I would like to check if my understanding is correct.1) After a template is created, it's not possible to update the files only the fields. There is a way to use the field overlay however a new template must be created anyways https://helpx.adobe.com/sign/using/transfer-fields-to-new-template.html2) In order to add documents in workflows, they must have been created as templates first.3) The Shared Librairies contain files from templates that are shared with a group or the organization.Are my statements correct? Thanks!

Anyone have any idea why Adope Sign wont laod when trying to Fill & Sign a Word document from within word? the extension/add in is installed correctly, permisions granted to Adobe via my Microsoft Live account and the extension appears to be logged into Adobe just fine. However when clicking Fill&Sign document, a blank white Adobe sign dialogue box trys to load but doesnt.   Followed by the following warning     In any normal case i would just open the document in Acrobat DC and sign there, but our company web filing requires us to hold word documents.  Any help on this would be greatly appreciated.  thanks 

I am in Salesforce creating agreement template and got the error "Acceptor role not currently enabled."Where/how do I enable this in Salesforce for adobe sign?

I have a document I want signed via adobe sign, but have two appendices I want to add for reference. Problem is, one of the files is a zip file and it won't let me upload. The files don't need to be added to the main document, but just be able to be referenced by the signers Is there a work around for this please?

How do I send a different version of the same document to different recipients in bulk?  Bulk Send feature only allows to send the SAME document to multiple recipients.  I have the same form that is prefilleded with each recipient’s information (name, address, etc) that I need each recipient to sign.  Each recipient needs to receive their own version of the document. How can I send 100 documents, each to its recipient, in bulk or do I need to send each recipient their own version of the document 100 times?

My team and I are not able to find out where the error "Required field is missing" comes from. What we have set up is a button to send a static document, but need to also send dynamic documents. When the runtime variable is added to the attachment tab, the above error is thrown.  Does anybody have an idea of what could be the cause? How do we fix this?

Hello,I would like to insert a mandatory "passport field"in a form created with Adobe Sign where the recipient has to insert a photo of his passport.For example, in the same way you use it to insert a stamp.I can't figure out how to insert the field.Thanks

Hi,I recently created a developer account. I am using the API endpoints with Postman. Most of the things are working and I got access token. However, when I try to send an API call to transient documents endpoint or send for signing endpoint, I get the following response. API :  https://api.na3.echosign.com/api/rest/v6/transientDocuments {"code": "PERMISSION_DENIED","message": "The API caller does not have the permission to execute this operation"}  

I have a very basic question about Adobe Sign Small Business.  The pricing page has this information on it: Sign Small BusinessE-signature solution for 1 to 9 users.$20.99 /license /moBilled annually at US$251.88/yr Does that mean that for an annual fee of $251.88 I can have 9 individual users all using Adobe Sign under their own login credentials? Or does it mean that each individual user costs $251.88 per year, up to a maximum of 9 users?

I am very new to Adobe Sign. Currently experimenting with workflows and trying to find the easiest way for adding signature fields. Is there some functionality that I can predesign a signature block (for 2 parties for example) and simply stamp it on each document we send for signature? I would like to avoid adding each field manually every time (signature, name, date, etc.). Thanks!

Hi there,How do I add receipients to receive copy of signed agreement?  The recipient is the account record owner and does NOT need to sign, approve, fill in anything, just need to be notified that the agmt is signed.  I don't see a role that fits - not a delegator, signer, or approver? How do you make sure that each acct owner gets notified of a signed agmt for his accounts? Thanks.

I have a report which is currently scheduled to be sent at a certain time to a certain user.  The user is no longer employed with my company.  When I try to delete the users email from the recepient lists I receive an error that a receipent is required.  I do not want to delete the report.  How do I remove the schedule and keep the report?

I am trying to send a document to be signed through Adobe Acrobat Standard DC on a PC with Windows 7. I was able to send the form to a signee but when I try to send the document to a different signee (after entering in the email address and message and hitting next) I get an error message the says "Could not complete your request: An error occurred while connecting to the service. Please try again later." My only choice is to select OK and then the file is gone and I have to start over. I tried this with several different email addresses with the same result so I resent it to the first person again to test it and it went through fine. I logged out and back in several times and this did not help.

Dear Community, I am getting the following error message when submitting documents using Adobe Sign: Could not send - you are not authorized to send documents for signature.Please contact your account administrator I am an Administrator on the Adobe License Portal and our organization currently has an enterprise license for all our users using Adobe Acrobat Pro DC. Now we have introduced Adobe Sign to the organization and started assigning access to users wanting to use Adobe Sign. All users are receiving the below message when trying to send documents for signatures.Please assist in resolving the above problem, thanks. 

A post on helpx.adobe explains, "Adobe has engaged eMudhra, which is a CA, to issue digital signatures that are recognized under the IT Act. Hence, a document signed using Adobe Sign carries the presumption of validity on this count."  https://helpx.adobe.com/sign/using/legality-india.html If I already have Adobe Sign, do I need to register with eMudhra or change any settings in Adobe Sign to ensure the digitial signatures are issued by eMudhra when necessary? Is there a way to prove to authorities that the digital signatures were issued by eMudhra or that Adobe Sign and eMudhra have engaged in a way that makes the digital signatures valid (for apporpriate contracts)?  Thank you!  

With respect to India, we understand that Adobe has engaged eMudhra to issue certificates so that Adobe Sign qualifies as a secure ‘electronic signature’ under the Information Technology Act, 2000 (and will therefore be presumed to be valid in case of a dispute).  Could you please explain how Adobe Sign integrates with eMudhra to achieve this?  If there is any existing documentation please forward to my email ID : udayan.dasgupta@sanofi.com

I have a PDF form which I only want to allow me to print and not save the filled-in fields. Currently I protect it and it allows me to save the fields with data. Thank you.

I am new to Adobe Sign. I have users I need to add. I have added a few users via the Admin Console, but I seem to recall having to add them in both the Admin Console and through the Adobe Sign site while logged in as an administrator. I have added my user in the Admin Console this time, but when I go to add her on the Adobe Sign side I am not seeing the plus symbol in the upper-right under Account > Users. What am I doing wrong? Is there a checkbox somewhere I should have checked/unchecked?

I've had an agreement shared with me via my [Email address removed by Moderator] email address. I have signed it and shared a link to the signed document; [Link removed by the moderator] I can't access this file, and it is not listed in my adobe dashboard! How can I get an access to this document?   Thank you