Adobe Acrobat Sign

HiI'm using a Adobesign small business and I have a question, when once a reusable template has been designed with the fields that interest me, how do I apply it to a new document that I want to send?Thanks

Following the guide found here - https://helpx.adobe.com/sign/using/mega-sign.html The video never explains how to add the custom fields or extra fields that are added to the csv besides email, name, etc. In the video above, if I wanted to add the field Phone, how would I add that object to the PDF when adding the custom name and signature fields?  When adding fields to the document would I pick a signer info field and change the name?  Text field? My ultimate goal is to fill the csv with a unique serial number for each recipient and add that to the PDF requiring signature.  I've named the field in the csv as  _es_signer_serial and tried many different fields and changing their name to serial but it's blank when sending.

I sent a document out for signature but two of the signatories havesigned by hand and i wanted to upload these to the system.  I tried to follow the instructions for uploading a signed copy of an agreement (https://helpx.adobe.com/sign/using/upload-signed-documents.html) but the "Upload a signed copy" option is not showing.  Does anyone know why this is?  Is this because I selected "Complete in any order" when i sent it out?

My organization has sent me an Adobe Sign document to sign. When I try to, I get an error message stating that my Adobe Sign user is deactivated. I reset the password but still cannot sign the document. I contacted my administration, but they say there is nothing they can do and that I have never been in their system by name. They have an account, so I don't want to pay for a new one just to sign a few documents each year. Any information on how to reactivate or start fresh would be appreciated. 

I have a client who has printed and signed an agreement, and scanned back. In the past I've been able to add this document using the "Upload Signed Agreement" feature but now that option isn't available. I've been following the online guide but the prompt to upload an agreement is gone.  

I'm on my phone and I am unable to see the entire document. What do I do?

We are using a custom Conga Composer parameter &DS7=24 to generate the Conga template and automatically send to Adobe eSign via browser. However, I receive an error even though I've logged into my Adobe Sign account on Chrome. The parameter does specify Adobe esign version 9.5 or higher, but I'm not sure how that applies to the browser. I am using an Enterprise trial account during this client implementation, so I also don't know if that's also causing the error. When I change the parameter to &DS7=14, the document generates, loads in the preview screen, and if the user clicks "Send", then I am immediately prompted to sign. The business use case is that once the Conga template is generated, then it should pop up the Adobe sign page at that moment vs needing to go into the user's email to click on the "View and Sign" button. This may not be possible without development, but thought I'd ask and see if I'm just missing something. The error message that displays: Sor

Is anyone else experiencing this same issue?  The required name block disappears from the form that my signer receives.  This bug started happening today with the same template that I have been using successfully for the past week. I ran a test sending the same form to myself and received the same error.  Below is a copy/paste from the view of the template that I send out with signature fields:And this is a copy/paste from the view of the e-sign that I receive (Required Name Field disappears and cannot be entered):I have not been able to successfully reach Adobe Customer Support.  Has anyone else experienced this issue?

I am trying to complete paper work but I am recieving the following error message. The error message is "Error message: Unhandled Error: 200514142641561.app-b9". How can I fix this?

I signed up for a free 90 day trial for small business and yesterday my account reflected that there were 61 days left in the trial. Today is says that my account has expired and I am unable to send any documents out. I have been in chat for 2 hours 45 minutes and they do not know how to reinstate the remaining 60 days of the free trial to my same acocunt.

Here is the signing flow steps for one of our templates:1. Sender initiates and signs2. Second Signs3. Third Signs4. Fourth Signs5. Sender Signs6. Fourth Signs - completeProblem: A notification is sent for step 5. The sender logs in to sign and receives an error notification - "You are currently logged in as xxxx@xxxx.com. In order to view your document, please logout of this account."The Sender can not sign the form logged into their Adobe Sign account.Step 6 is having the same issue.Help?

My SF admin installed the Adobe Sign for Salesforce which we have a full license to but whenever I try to use it in SB, it throws an error message as in the attached picture file. Called Adobe Support to no avail. Anyone else have this problem?     

Hi, I am new to the product. But wanted to know if it is possible to to use information form a field to creat a file name? For example I want coustmer "John" to sign "contract", then i would like to have the file named contract_John.pdf or some thing like this. 

I need to cancel the adobe sign that is a "trial" for an organization. Kindly assist on it. Please provide/ assist on the steps for canceling it. Thanks 

I'm trying to add payment intergrations to our contract. I want clients to be able to sign their contract and pay their retainer all at once. When I go to account settings there is no "Payment Intergration" option for me to enable like all of the tutorials say. There is also no "Payment" field in the contract template. Does anyone know how to get this even started?

Hi, I would like to know if it's possible to change the language for French when you get the procedure to sign. When you send the file to a client by exemple, everything can be in french except the procedure to sign. Thanks for your help 

In the Manage folder, when I need to send a reminder immediately I can select "right now", and I can select who I want to sent the reminder to (and I can include a message as an option also) .... BUT ... there is no button "OK" or "Cancel" at the bottom of this small window ... so the Reminder cannot be finalized and sent. To switch off this window the only way is to press on the ESC key.How can you finalise/sent a reminder without such button "OK" (or equivalent like ) ??The funny thing is that it previously did work and suddenly it does not anymore ...

Can I use adobe sign on an e reader with touch screen display? 

Hi,I want to be able to review the sign templates I've made within the Adobe desktop app, and I can't seem to find them. When I click on the sign button it only allows me to manually select where I want signatures.  Thanks in advance!

Message received when trying to send a document. Before it was sent to me it was signed by another person via docusign. But I have had many other contracts signed by docusign by one party and adobe by another.

I have an Enterprise trial portal active, I want to add new users who have never had an adobe service associated and it does not allow me I get the following error message

hello, i am currently using adobe dc. i would like to send a document to many recipients at the same time so that the receiferscan sign the document independently. when i select the document and insert the different receifers, they are connected to each other. however, i would like to send a document separately from the different receifers. how does this work?

Is there a reason why I cannot use a csv of 40 recipients for a Mega Sign functionality? I have just signed up for a free 90 day small business trial, but didn't see any information suggesting a restricted number of recipients.

Howdy!I want certain folks to sign controlled documents. By their nature, controlled document files should not be downloaded or printed for "personal use" etc.They're all easily accessible in a read-only way for the person who is signing the document.Is there a way to prevent this prompt to download a copy after signing, and to remove the link to view the file in their Adobe Sign account from the confirmation email?Perhaps Adobe Sign is not appropriate for use with a quality management system.Bobby