Adobe Acrobat Sign

We use Adobe Sign in Salesforce, for getting signatures on documents generated from Conga Composer templates. It looks like it should also work in our Salesforce sandbox, however when I click 'Send for Signature' I get the following error:   "The call to the EchoSign web service call to send an interactive document returned an error message 'Unable to send on behalf of user: [Personal details removed by the user]' and error code 'EXCEPTION'"   Should this work off the bat, is there anything we need to do to test this in the sandbox?

I have created a template in Adobe sign.  Is there a way to create a link to that template so that people can click on it to complete instead of me having to email the document to people?

Having trouble setting up your Sign account? Let us recommend the first steps for getting your Adobe Sign account configured and ready to send transactions.   Adobe Sign Quick Setup Guide!

Once I click Sign & Fill the document goes blank.  I then have to click back to document for it to reappear.  I have use this product for 8 months without any problems and now this issue has come up

I have generated workflows for written signature in SpringCM. When i send document to client it take me to a wrong signature block. Is there any way to manullay set the signature block. So that each time when i want to send to client, it take me to correct signature block.You can see below in screenshot, it first load on subscriber side then platts, but what i want to first load automattically to platts side then subscriber. 

When I go to "My Profile", there is no link to change the email address.  Can I get assistance?

I do not have any stamps available to add to my document, and the time field is required by my company. The time on the history page is not sufficient, it must be by the signature. What can I do to resolve this?

Can this be done automatically?I activate the function on the app but is not happening.Thank you

i have the teams version 3 license and i am getting the same issue... Please let me know the fix for this issue. When i log into the adobe id it shows a Manage Account and Team Management, so i don't know if thats the issue but the account all have the same email and the issue remains. Please advise..Chris Fergeson[personal info removed by Mod]

When i use send for signature these days, can not finish, i contact your support channel but they refer me to forum with no correct information. Really confused, i sign up for a plan via Mobile app on IOS. After signed up, i can send for signature but now can not. Please help.

Hello & Welcome to the new Adobe Sign Community platform.   I am your community manager, and along with @Tariq Ahmad and @AnandSri , I am responsible for managing this community. We are super excited to have you here.   This will be a one-stop shop for all your queries, doubts, and the occasional pat-on-the-back feedback for the Adobe Acrobat DC universe.     If you have any questions, please feel free to post here. We are listening!

Good morning, Is there a way to retrieve each individual document sent in one transaction? I never received the email with the attachments, and I know I can download the final signed combined PDF. But I need each document separate for filing and distribution. Thank you.

Same here. I have tried everything (new dev account, different browsers, incognito, etc) but still cannot get the Adobe Sign connection to work. Please help, we have a large customer who is potentially interested in this solution!!

HelloWe have a question about signatures in PDF files. Is it possible to place Signing Time value in signature panel, below or opposite "Signed by" value?See attached screenshot. Currently we have to click on each signature to view Signing Time, and this is very uncomfortable.Thank you in advance!Regards,Fjodors

HiIf I use Adobe Sign on my pc, I can fill and sign any document and the document is locked and certified. The document is secured and protected and it's not possible to edit or modify its content. But if I fill and sign a document received by email on my iPhone, even if it’s says that my document will by lock, it does not. It does not even go through my document cloud sign panel. Even if I share a link, the documents in the link is not locked.Can someone help me?

I get this message:Server errorWe encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support._________________________I go to customer support and there are discussions about the issue, but no real fix other than upgrading if your using a free editions, which I am not.I get this message after I have uploaded and placed and the fill boxes. I'm lucky to get one done in 2 hours as I have to keep re-doing the entire process sometimes 6-7 times. Its so discouraging and a waste of time at $27.00/hour.Let me know if there is a fix for this or maybe I need a refund and go to Doc-u-sign.Lisa Martinez[Details removed by the moderator]

Hello,Recipients are receiving an average of 15 notification emails for a single transaction. It is the notification email that the document has been signed and filed. Is there a way to prevent this? Or has there been an issue with the software that would be causing this?It happened for Transactions No: CBJCHBCAABAAMJeh0RbOAluKMEVuAeJnIAvA4vaBiXCV and CBJCHBCAABAAvoBKUA_tb1HiZfu4Nzvn_4KtHBm3uGwQCan someone please look into this and advise? It's a crucial part of our process. Thank you!

We are on version 18 in our Salesforce production and need to upgrade. I'm testing the upgrade in our sandbox. The install went fine and the functionality to send the documents is working but the tracking of the documents once signed is not being recorded on our opportunities in Salesforce.  Is this functionality suppose to work in a sandbox?

I filled out and signed a document on Adobe Cloud. This document was uploaded to Adobe Sign. I have been able to delete the document but the link is still active. This was suppose to be a test but now my document, which contains personal information, is uploaded somewhere without my control/consent. Is there a way to disable to the link and have the document deleted from Adobe Sign.

I have been getting this error all morning and it is crippling my workflow! I contacted Adobe support via their chat on the online help page and it too had errors and I was forced to keep refreshing the page (4 refreshes in about 3 minutes), finally the chat person said he had no answers for my issues and if I would share my number with him  someone form Adobe would call me, (it's been 30 mins and still no call). Long story short, online support was useless!

Hi all, I use Adobe Acrobat DC Pro for sending documents to our clients for getting the document signed from them. Before sending the document, I add a statement for them at the last page of the document. Clients are required to read that statement and then sign the document. Every time I cut the statement from word and paste into the document. Is there any possibility I can save that statement in Adobe Acrobat DC Pro (as template) and send the document to the client for signing. Any help will be appreciated!!Regards, Amy

I have the same issue. Need to change from:'My Name' Has Sent You 'Document Title' to Signto just reference our company name instead.'Company Name' Has Sent You 'Document Title' to SignPlease send me the instructions. Thanks.

Why am I gettingSend for Signature could not send error? I have uninstalled and reinstalled the app and still getting the same error message. Please help. I have documents that I need to get signed.

How do I remove a document that has a live link but is in the archive folder as there is no delete button... this is incredibly frustrating

Why would the Change Email Address link be missing from the My Profile page? According to this How To post​, there should be a link to change the account's email address... but it's missing on my profile page.