Adobe Acrobat Sign

I am having trouble trying to get an answer to my question.  Apparently I keep going to the wrong website.  I have a file that I created in my Adobe account.  I am not able to access that document for alterations and or tracking.....how do I do that?

Hello - is there any way to add a callbackInfo url to the sendDocument call without building the call through the API? Is there a GUI for it, or is setting callbackInfo only available through the API?

I am getting this message when i try to upload a document for signature:"Your account is locked because an administrator has not agreed to Adobe Sign's Terms of Use. Please contact your account administrator to activate your account."Please help me to solve this issue.  The account is a single licence account.What am I missing here?  I have not receive any e-mails requesting signature of new Ts&Cs.  It is very frustrating.Why also can I not speak to someone on the phone about this?!!!!!!!Thanks,

I am working with my admin on creating and editing our Group settings and our goal is to enable multiple users to in each departmental Group to share the same list of Out For Signature / Signed / Cancelled / Archived agreements under the "Manage" tab.  Is this possible?  Or do Groups only serve as a way to assign account settings for different sets of users?

I place "Signer`s name" field but it is not visible to him when he opens the document (the participant is choosen correctly). Could you advice the settings please?

Hello, I'm from Germany, and sorry for my bad english first.My Problem is, that when I place by example 4 or 5 Signatures in one dokument ..... and send it to a person...then when the person has made the first signature and goes to the next signature....then there was a copy of the first signature in the field. How it works, that the customer must sign every Signature-field  persernally?! I don't want, that in all fields are the same signature was! (I know, that when the person goes to the field, than he can change the signature, but I want that he must write the signature in all fields!Thank you for your help in advanceBRSven

Can I add images to these documents? I'd like these as an automated release form for photography, so I would like to include the image(s) that I want to use for our records and the person who is going to sign

HiI have just recieved a completed agreement back and all the data fields have multiple size fonts and text overlaid over the original text so I am unable to read it. It is as if they have typed over the form they have filled and now it has doubled up. It is totally illegible.

Is there a way to override the default setting for how the date field is displayed? I always want it to be mm/dd/yyyy, but every time I add the date field I have to manually set it to be so in the properties. That's fine if I'm only adding the field once or twice, but most of my documents require me to do it 20-30 times. Is there a way to set a default for the date field that is tied to my account?Thanks!

When sending a document out for signature, a lot of times I need to shrink down the size of the date field so it fits my document.  When I do this, it cuts the date off.I'm sure I'm missing something simple, but is there anyway to adjust the font size so it fits the field?

Every time I click "Dashboard", it sends me to the "Send for Signature" page. I need to get into my Dashboard to send more documents ASAP. I haven't been able to get in for 3 days. Please Help.

I have a user who is showing as ACTIVE and VALID, yet she can not log in.  She receives the message "Invalid email or password, or account may be locked."  I have tried resetting her password. She receives the email, changes her password, but is then still unable to log in.  Adobe Sign support suggested that we try to load a different browser, but this did not solve the problem. I would appreciate feedback if anyone has experienced the same issue.  Thanks!

Is there a way to add favorites so you don't have to re-type or copy paste email addresses to the recipient field?  I feel this should be an easy thing to do but i cannot see where you can add favorites.  Please help!Thanks!

We are trying to test out Adobe Sign for our company, but we are having some issues. We created the basic document in Indesign and then did some fine tuning in Acrobat. When the document is pulled through into Adobe Sign we have been experiencing the following issues:Hyperlinks don't workThe tab order was lostSome of the fields had Javascript that made in tab next when completed (for phone numbers) and thats also not working.Are these issues fixable? Is it available for the Business or Enterprise packages?ThanksMarli

We have used Adobe Echosign / Sign for about 18 months or so now with very few problems, but I currently have a client who claims he is unable to sign our Contract. It's a standard Contract which we use every week so I know the problem is not with our Contract template. The client is using Windows 7 Pro and Firefox but he has also just tried with Chrome and had no success.He states :1) The pop window for the initials comes up.2) The problem is that once the initial is drawn ( Draw), the 'Apply' button does not function.... therefore the initial does not get captured in the appropriate small box..Can anybody offer any suggestions on what might be the cause of this problem?

I receive two problems.  First, if I try to password protect my document, I get an error that I can't send because it is an unsupported file.  Then, if I remove the password (which I really do NOT want to do), I get an error that it cannot create thumbnails and won't send.  Help!

I'm using Adobe sign, it has been working great. Now when I get a file ready add some tabs for signing then press send it just sits there saying submitting and never does. If I log out and sign in again open the file I want to send redo the signatory tabs it may then send. Any ideas for what's going on and how to fix it?. I have lots to do and this is getting very wearing.Many thanks

Is it possible for Adobe Sign to search previously used email addresses when creating a new document for signing?For example Click SendUnder Recipient: Starting entering email address and it finds it.   Or Can you link to Gmail, outlook... to the recipient fields?

I started a free trial of Adobe Pro DC so I could test out the signature functionality; I was able to add the signature field and sign it myself, but it won't let me send it without paying for the upgrade. How do I test it out first to make sure it works?

Hi there,I am currently on a trial of Adobe acrobat DC and will probably purchase a subscription to enable me to use the signing feature so that I can send a document to a client for them to sign and send back.I will be sending the documents through salesforce which will track which documents have come back and which haven't per client however I am not sure whether I should be purchasing the subscription directly with adobe after my trial finishes or whether I should purchase it through the salesforce app exchange?Also if I purchase the acrobat DC does this automatically include the esign feature or do I need to purchase the separate adobe Sign product instead?Any comments welcome!Thanks v much in anticipation....RegardsMark

I have a Lead process that uses Adobe EchoSign to save a signed business agreement to the Salesforce Lead record.  Following business agreement completion, the application is reviewed and approved.  The Lead is then converted to an Account.  The executed .pdf copy of the business agreement was being copied to the resulting Account record up until early November 2015.  Discussing and testing with Salesforce support, only files saved to the Lead Notes and Attachments related list are now copied. The agreement is attached to the Agreement related list.I am looking for anyone else who has run into this and if/how it has been resolved.

There is a way to sign documents acquiring biometric data such as pressure, rhythm, speed etc.. using compliant devices or tablet?

Good Afternoon,When i first signed up for Esign, i was able to create and edit our Message template in the send tab. We only use the 1 message template when sending proof's for approval. I can not seem to find the message tab in the settings, which allows me to edit the wording of the template.Can i have some help pushing me in the right direction?Thank you.Renee

We are trialling Adobe Sign as a secure solution for job applicants to register their details. As such we require that their personal information is password protected. We are able to send out password protected links by invitation and confirmation email, but need the ability to force the signer to change their password on first logon, as the password we initially send them is in plain text. Does anyone know if this is possible, and also for the signer to reset their password by choice subsequently?ThanksSteve

Hello, I am trying to create a document that outlines multiple options with checkboxes wherein at least one box must be checked, although more may be checked. i.e. if there are two checkboxes, one may be checked, two may be checked, but zero may not be checked. At least one must be selected. Is it possible to create this with text tags? Cheers, Rebecca