Adobe Aero

I recently logged in new adobe aero and my starter assets don't work. I've tried it on a few iPads and it's the same result. I only see the icon that it's loading and after 2 hours the starter assets don't show up on the screen. I need a way to fix the problem.

Hi,I’m developing an AR experience for a project and testing location-based anchors in Bratislava. I’ve placed anchors at several locations and tested them in combination with masks, as the project is site-specific. I used various devices, but I frequently encountered either an "unable to determine device location" message or, after some time, an AR projection appearing in the wrong place. I even tested it on an iPad with LiDAR. Is there any way this can be fixed, or are location-based anchors simply not reliable in an urban setting?Many locations just didn’t work. Thank you for your response.

Hi Adobe team, I am writing from South Africa in hopes to find out whether there are any plans to launch this technology here? I would also like to know if, in the case that there are no plans, it would be helpful to put forward a case to your team, explaining how we intend to use your platform. Reason being, I see that your team encourages businesses to share intuative ways of using the platform. We intend to use it in a way I have not seen in any showcase, within the large ISP (Internet Service Provider) industry of South Africa. I appreciate your consideration.

I want to upload around 800md gtlf/glb file on aero, but it's cruing several times, pls suggest what i do

Hiya is there a work around for those who cannot generate links due to account restrictions? My account is linked to my university for the student discount however it now means I cannot generate links because of that. Is there any work arounds for this? If not are there other ways/applications I can use to create AR work?

Hi Im new to using adobe aero, is there a way of importing animations made in procreate dreams into aero. What file formats does this need to be if so?and is it free to share a qr code link to someone without access to adobe creative cloud? 

I am trying to make something rotate - like a wheel… but it rotates around a grounded center point, even though I have "CENTER" as the Pivot point… it still has a blue "grounding" anchor at it's base… so what I make it spin on the z_axis… it rotates around it's bottom… not lie a wheel… I just tested again but this time I grpuped it to itself… and now it works as expected. Another test with a pre-made objects from the Abstract shapes library (the star) also yeiled the same unexpected behaviour as my imported circular image. But when I grouped that, it works.

I removed a large audio asset but it still seems to be taking up space in the filesize. How can I remove 'unused' assets in Aero? Thanks.

Hi I've tried on both my mobile and my iPad however the glb are greyed out and not letting me import. I have tried to different files from different programs. 

Hi all, a bit concerned about the ongoing development of Aero - it seems to have stalled over the last year or more! Very little seems to be being worked on and am concerned as I use Aero for AR print experiences for clients.i moved over to Aero when another software company AR offering that I had been using for over ten years, decided to up the price to £200 a month from £35!! I lost ten years worth of development projects including two published AR books and countless other AR enabled print products as it was too expensive to continue using.I am nervous about creating anything else now with Aero as it seems to be at the bottom of Adobe's list for support and development.(I am beginning to wonder if Aero is now even on that list!!)  I love Aero but I don't want to end up creating tons of cool stuff only for it to be scrapped. Please could someone allay my fears! 😧 

I can't create links.This error recurs from time to time, and it usually lasts all day. sad   

Hello Aero Community ! We are currently developing an experience, where the goal is to augmented a complete street, like 300 meters with visuals, 3D rigged stuff and animation all along, instantiated particules animations etc. We tested multiple files, one making 19,5mo and an other one of just 8,5mo (less things, no particules) but its still crashing 4 times out of 5. How ever, we have a similar structure on both files, the structure remains complex.We tried to remove different assets, just to see if the file is too heavy, but its seems to be unstable, random, sometimes it works fine and the next five minutes after it doesn't, it makes no sense. Does any one have already experience that type of issue ? Is there a limitation on the numbers of triggers, actions ? We have optimised textures by crushing them in "PNGYU".The first Triggers as about 27 actions and the 14 other triggers as about 4 actions each. And the AERO file compte no one less than 27 fbx. Those, are t

Objects in a scene with a location anchor seem to drift around quite a bit from where you place them, even when you're just standing still looking at them Altitude only seems to change give or take 10 cm or so, but horizontal plane position can drift around up to a couple of meters from where you set the object to be ... even when you're just standing still and not moving the phone ... i.e. they move around with a mind of their own while the scene is running Hoping it's an app bug that's being worked on and not just a factor of GPS accuracy that will always be a problem

Hello everyone 🙂i am currently working on a project with the adobe aero geospatial prerelease. My goal here is to walk on a virtual path. My problem is that the elements are not fix in their position and are moving along as I walk (you can see it in the video). Does anybody know if there is any solution for this problem or if the tracking in aero is just very inaccurate and I have to deal with it. Thank you!

Hi, i've dowloaded Adobe Aero on my phone( ios) but the app's  language is japan and i don't now how to change it. someone can you tell me what i need to do to change it? Thanks 🙂

The aero project that I created doesn't open on my samsung s24+, but works well on a google pixel 9.

Hi Im new to using adobe aero, is there a way of importing animations made in procreate dreams into aero. What file formats does this need to be if so?and is it free to share a qr code link to someone without access to adobe creative cloud? 

Is anyone else having this problem? I've constructed a simple 4 layer file in Photoshop, imported it into Aero, and it shows up flattened. When I look for the Layer Spacing controls in the Properties Panel, I don't see anything like the guy in the Using Surface Anchors video describes. I've tried to scroll down as I've seen the issue of fields appearing "below the fold" in the Aero Behaviors Panel. I've also tried tabbing from field to field just in case that reveals some "hidden field" that I'm not seeing in the UI. Is the some catch or something I'm doing wrong? Thx in advance for any help.  

We see flooded in the issues board tons of posts about Aero failing to "Create Link" or "Apply Changes".This is a huge issue MOST users are facing. In fact, I haven't seen any encouragement that these functions are working for ANY user. Aero is a free software, stated on their site and in their provided information from google searches, for both mobile/desktop use. Issues you are facing are on Adobe's end, and we as a community need to demand action.These forums are flooded and limited to this platform. Let's send attention more publically on X/Twitter (or even meta/facebook), and make some demands. I'm looking for a description of the problem and a plan for resolution. Until those are met, I will post daily on twitter. I would love to see more posts from the community! 

Hi Adobe CommunityI’ve recently completed a major community project using Adobe Aero, which includes several geo-tagged AR elements that are crucial to the experience. However, I’ve encountered a serious issue—Adobe Aero Player is not available for download in Australia, which means my audience is unable to view or interact with the AR content.This project has been a significant undertaking, and now it seems the Aero web player isn't working here, making it useless for my intended audience.Details:The project involves geo-tagged AR models that are tied to specific locations.We have created the the URL and QR codes generated by Aero, and we were going into the testing phase, but my particpants cannot even access them since the Aero Player doesn't work in our region.Without the ability to interact with these AR elements on mobile devices, this entire project is at risk of failing.Request for Help:Is there any workaround to enable viewing of Aero experiences in Australia via mobile?Are th