Adobe Aero

I have a model that was rigged and animated with key frames in Maya. Exported as FBX and imported to Aero. The animation will play but the actual motion of my model has changed.   The model has a skeleton made in Maya. The part that doesn't work in Aero is the part of the animation created with skin binding, while the rest of the rigged animation does work.  Instead of moving the skin of the model, an entirely different part of my model moves back and forth during that part of the animation.

I very much appreciate the new feature to update already shared projects to keep the link the same, in our case we're gonna have a showroom with printed out QR codes and it would be nice to know they don't have to be updated.Unfortunately I have yet to see this apply feature work: I always get the message that something went wrong.Is there something i could try to circumvent this issue?

So there's a number of feature's we Areo users have long awaited (e.g., experience of Aero in browser - like Vectary - without the need for end users to have the app installed) but with each recent update to Aero all that is stated is: See what's new at . . . and then a long URL that is not clickable, or even selectable. It must be typed (not fun). But if one does take the time to type in the URL, it leads to: https://helpx.adobe.com/aero/using/whats-new/Aero_Release_Notes.html which stated the latest release as being in May. It is now October - and something was just updated today (and there's certainly been others since May)- but what is updated, we rarely get to know. A feature? A bug fix? Essentially, help us . . . to help you. Make these update links work in the CC app and explicitly tell us when there's a bug fix, a new feature, etc. so we can play with it and offer feedback.   

Hi! I uploaded a character into Mixamo, animated it to sit, and hit the upload to Aero button. It says the upload is complete and the document can be found in my Cloud Documents in Aero. I have tried multiple times and it still hasn't shown up - my aero app is up to date and both are connected to my/same adobe account. Not sure how to fix this.Thanks 🙂 

Hi All - I am hoping to teach Adobe Aero to my HS students - but the school issues than Surface devices (the device has both front and rear cameras, so in theory, it might work). In looking around, it appears there are a couple tricky ways to install Android Apps onto a Surface running Windows 11, but wondering if anyone has had success jumping through the required hoops and managed to get Aero working on a Surface device. Thanks!

I'd like to create an experience outside. The thought being users could scan a QR code and the experience would appear before them and the could view/pan and then walk through and around. Is it possible to have the QR target in a spot that will allow the experience to load where I want it to? Thanks!

is there a max file size limit for adding a PNG sequence zipped file in Aero desktop? my zip file was 459 MB I kept seeing the blue / gray loading wheel in aero desktop windows and it would not load my animation.

Hi, anybody knows if is possible download the aero app for android?The app is not available in the play store.

Hi,I am not able to use Aero, anymore. After yesterday update the software close itself anytime I try to put anything on stage or o open any Aero project. I uninstalled and reinstalled it with the same issue : ( I know it is not coded for M chips but for Intel. Also I should add that MacOS has been updated recently (a couple of days ago) to 12.5.1.Thus, I don't know if the problem is the new Aero update or MacOS 12.5.1 compatibility, but the Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11. Which means that the program accessed a memory location that was not assigned (so probably an Aero bug). Hope you guys will find out a solution soon. Thank you

Up until the recent change in Aero mobile, I have been able to export models with texture and animation from Maya as .fbx and important them easily into the Aero mobile app. However, that's no longer possible. Any solutions on what model type can be easily exported from Maya and retain texture/color as well as animation in order to use for AR? I'm specifically looking for an easy export from Maya because I use this to teach a class of beginners! If we can avoid installing new plugins that would be ideal!

Hi, i was trying Aero desktop and mobile.I did a test scene (1.7 mb) but when i try to use iphone for scan the plane the camera is black.I have iphone XR and last OS.What could be the problem? 

Hi all, thanks for the great work. I wonder if I can add an AR feature for one of my clients. Can I use Aero in a corporate application? Best regards.

Aero worked for me in the past, but recently I am getting a "Failed to Load Experience" error for everything I build.  Even when I build a new Aero project with assets that worked in the past, I'm still getting the error.I've confirmed that others besidedes me can't view the Aero projects either, so it's not my iPad which is the issue.Is there a fix for this?  Should I try to uninstall and re-install Aero or ??

I'm having a consistant problem where some of the 3D models in my scene are pixelated. This only seems to be happening when the scene is viewed through a camera; when I preview the draft on my computer there doesn't seem to be anything wrong. I briefly though it could be some glitch with the modeling process, as I have a mix of personal and downloaded models, but at least one of the ones I created doesn't pixelate. All of the downloaded ones are fine. Possibly relevant, I have some actions assigned which work in the preview but not through the camera. This affects both the pixelated and non-pixelated objects.

I wondered if it was possible to connect the reak-time trajectory of a user to a simple 3d arrow to represent a user's heading. If this is not possible, I would love to receive some recommendations on achieving this task through another adobe application or any other software. Thank you.

I have a model from Blender.I baked a texture and applied it to the model.Looks great in Blender.When I bring the model in with Selected Objects, apply modifers, etc...The model comes in with the texture all wonky. First image Aero. 2nd image Aero. Thanks! 

Is it possible to add the OnePlus 9 pro to the list of android phones for the aero player? The phone has a snapdragon 888...I've been dabbling a bit with the desktop version but it defeats the purpose if it is impossible to preview it on a device. Thanks.

Does anyone know if there is a scan limit for projects. Some programs that allow you to build AR experiences may only allow 100 scans per month, or a limit of 3 projects with 50 scans per project etc. I could not find this information anywhere, and before sharing a true project I want to ensure there is not a limitation. 

Attn: AdobeTo Whom It May Concern: I have a Samsung Galaxy S22 Ultra (US version with Snapdragon) and it seems that the AR (beta) version for Android does nothing but open up Behance visuals of other's AR projects. I can't seem to view a project that I have made following link/QR code. Seeing as the Android operating system exceeds that of the highest Android phone requirements stated, is there any way that the Samsung Galaxy S22 Ultra (Snapdragon) can be added to usability with Adobe Aero (beta)? Best Regards,JJ 

Do we have to scan an environment before using the AR or is it possible to have the objects predetermined in the space? I am new to Aero so any help is greatly appreciated. Many thanks!

I know Aero is in Beta form but I (along with many others) have repeatedly asked for more export options. Forcing end users to download Adobe Aero onto their devices is not a good decision. Most people I know can'r even install Aero on their phones because it is not compatible. Not everyone can afford the latest mobile phones. Not everyone uses Apple or Samsung neither. I've spent a lot of time creating an experience but it's a struggle to ask everyone to download Aero in order to view it. I am now in a position where I will have to consider buying a newer phone. I'm not due an upgrade until next year so I don't know how I'm going to pay for this.

I'm hoping 3D assets will scale to match the size of an image anchor.Is this doable, so as to control the size of the assets regardless of location?  Or is there a way to influence assets being true to intended scale compared to surrounding objects?  For example, placing an object into your environment and it occupies the right amount of space to represent a real version of it?