Re: Need a payment receipt or invoice

Ani*Adobe · ‎Feb 04, 2022

Hi there, Aplogies for the poor experience. I have checked your account and can confirm the subscription was cancelled on Dec 28 2021 and the subscription was charged as per terms For any inquiries regarding your account, I would recommend to reach out to our customer care team at https://helpx.adobe.com/support.html ^Ani

Ani*Adobe · ‎Aug 20, 2021

Hi there, Apologies for poor experience. If you can PM me picture of code with me, I can help you with it. Alternatively you can contact customer care from here - https://helpx.adobe.com/support.html (Sign in required for chat support) ^Ani

Ani*Adobe · ‎Apr 05, 2021

Hi there, Can you please sign out from the applications and sign back in with your personal acccount as shown in the knowledgebase here - https://helpx.adobe.com/in/enterprise/kb/enterprise-id-faq.html#Choosebetweenpersonalandofficialaccount ^Ani

Ani*Adobe · ‎Apr 01, 2021

Hi there, Aplogies for poor experience. Can you try using a new or a different browser and then check if it works? I dont see any issue with your adobe account. ^Ani

Ani*Adobe · ‎Feb 08, 2021

Hi there, Apologies for the confusion. I have checked your files at my end, kindly confirm if you wish to cancel subscriptions under your gmail address. If not, please PM me the correct account and I will assist you. ^Ani

Ani*Adobe · ‎Sep 11, 2020

You can download and install Creative Cloud desktop applications on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership, and you may not use the software on these devices simultaneously. Please see more usage guidelines here - https://helpx.adobe.com/creative-cloud/faq.html ^Ani

Ani*Adobe · ‎May 08, 2020

Hi there, Apologies for the poor exprience. I see that you have an active subscription for Adobe Export PDF. Would you want to cancel? Please let me know and I will cancel. ^Ani

Ani*Adobe · ‎May 05, 2020

Hi there, I checked your file and do not see any trial attempts. Please private message me the copy of email you received after you started the Photoshop trial and I will further assist. ^Ani

Ani*Adobe · ‎May 05, 2020

Hi there, You should be able to locate Muse in the Older Apps section. To access Older Apps section, navigate to Settings in your Creative Cloud desktop application, select Apps, and enable Show Older Apps. ^Ani

Ani*Adobe · ‎Mar 23, 2020

Hi there, Sorry about the experience. As per your file, the trial was converted to full subscription on 31st October 2019. Please let me know if you do not wish to continue the subscription and I will cancel and issue refund. You can also PM me if you have any additional queries. ^Ani

Ani*Adobe · ‎Mar 02, 2020

Hi there, Adobe Creative Cloud Complete subscription for the reduced price of £196.30/year (£16.24/month) (plus applicable taxes/VAT/GST) for the first year only. Please see t/c here - https://www.adobe.com/uk/offer-terms/ccm_ste_offer.html ^Ani

Ani*Adobe · ‎Mar 02, 2020

Hi there, Apologies for the poor experiene. I have sent you a new link, can you confirm if you received it? ^Ani

Ani*Adobe · ‎Feb 26, 2020

Hi there, Please see help here - https://helpx.adobe.com/manage-account/using/delete-adobe-account.html ^Ani

Ani*Adobe · ‎Feb 26, 2020

Hi there, Apologies for your experience. Please report the issue by contacting customer care https://helpx.adobe.com/contact.html ^Ani

Ani*Adobe · ‎Feb 26, 2020

Hi there, Please message me the order number and I will look into it. ^Ani

Ani*Adobe · ‎Feb 14, 2020

Hi there, Your subscription is purchased directly through Adobe.com which can be cancelled from account management page. Please see steps here - https://helpx.adobe.com/manage-account/using/cancel-subscription.html ^Ani

Ani*Adobe · ‎Feb 13, 2020

Hi there, Apologies for poor exprience. Please see all the Photoshop plans available for various devices - https://helpx.adobe.com/photoshop/using/mobile-apps.html ^Ani

Ani*Adobe · ‎Feb 13, 2020

Hi there, Apologies for the poor experience. I can see that your account is provisioned with 20GB space. Can you check and confirm how much storage you see on creative cloud website after you sign in? See steps here - https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html#id_21395 ^Ani

Ani*Adobe · ‎Feb 13, 2020

Hi there, Have you raised this issue with support ? https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168 ^Ani

Ani*Adobe · ‎Jan 09, 2020

Hi there, Apologies for the confusion. You are subscribed to Creative Cloud Enterprise through your school/college. Please contact the administrator to add or modify access to the other applications. ^Ani

Ani*Adobe · ‎Nov 18, 2019

Hi there, I'm extremely sorry about the confusion. Please PM me the new order for teams when you place it and I will look into it. ^Ani

Ani*Adobe · ‎Nov 05, 2019

Hi there, Apologies for poor experience. There is a duplicate account in system with a typo in your email address. Request you to please contact our customer support via chat https://helpx.adobe.com/contact.html by clicking on this link and quote order#ADB076724003SG for cancellation and refund of duplicate order. ^Ani

Ani*Adobe · ‎Oct 30, 2019

Hi, Please see the steps here to download the PDF copy of invoice from your account - https://helpx.adobe.com/in/manage-account/using/print-creative-cloud-invoice.html#canceled-subscription ^Ani

Ani*Adobe · ‎Oct 30, 2019

Hi there, That's right. Starting June 2019 we have we are able to serve directly to Taiwan without Digital River. We would need to cancel current subscription to switch from DR. Hope it helps. ^Ani

Ani*Adobe · ‎Oct 28, 2019

Hi there, Promotional price for your membership has ended, and you were charged the regular price after the renewal. Please contact customer care if you have any questions regarding the new billing plan. ^Ani

Ani*Adobe · ‎Oct 28, 2019

Hi there, Yes, it is available. Subscribe from here - https://www.adobe.com/pt/creativecloud/plans.html?promoid=P3KMQYMW&mv=other ^Ani

Ani*Adobe · ‎Oct 28, 2019

Hi there, Refund is currently "in transit" and would complete within another 24 hours. ^Ani

Ani*Adobe · ‎Oct 28, 2019

Hi there, There is no double billing, your renewal of creative cloud was due on 15th of this month and the payment was completed on 23rd. Apologies for the confusion. Please contact your credit card issuer for any questions regarding credit card. ^Ani

Ani*Adobe · ‎Oct 25, 2019

Hi there, Apologies for the poor experiene. I have escalated your order details to reactive the subscription. You should be able to change/upgrade the existing plan within next 2-3 days. ^Ani

Ani*Adobe · ‎Oct 24, 2019

Hi there, Sorry about that. Could you try again now? It should work. ^Ani

Ani*Adobe

Ani*Adobe

Activity

Re: Need a payment receipt or invoice

Re: Redemption code says invalid

Re: Got Creative Cloud License, Spark not upgraded

Re: Can't buy adobe products

Re: pleas help me with my 2 accounts

Re: Can I use my adobe cloud both on a PC laptop a...

Re: Cancel Subscription

Re: Cancelling my FREE 7 day Photoshop trial but s...

Re: MUSE, What! Where?

Re: "(...)I'm going to press charges against Adobe...

Re: I was suddenly charged 10 pound extra a month ...

Re: Cant use services due to email confirmation. N...

Re: Want my account GONE AND DELETED

Re: Couldn't access assets online anymore

Re: Cancel Subscription

Re: Cancel Subscription

Re: CC Mobile Plans Question

Re: CC Photography Plan Issue

Re: Portfolio Problems with Ids. Enterprise, perso...

Re: my student plan does't include what i was prom...

Re: Problems caused by the Customer Care

Re: Hi, I am also being double billed for Sept ...

Hi, Please see the steps here to download the PD...

Re: Double Billing Issue

Hi there, Promotional price for your membership ...

Re: Does the student pack work in Portugal?

Re: Насколько долго происходит возмещение средств ...

Re: Double Billing Issue

Re: Accidental Cancel of Account

Re: credit card payment problems