Bug Reports

Windows 11, chrome, Adobe Express web. Unable to record voiceover during content creation. Error showing my mic is muted. I can record to the animate character feature. Microphones work on all other apps on pc as well. I have included screen recordings one of it not working with voiceover and one with it working on animate character.

Any update on this issue? I started experiencing this issue on Monday, and I still cannot do anything in Adobe Express Web. The page looks like it loads, but when you click anything, it loads and then pops up a timeout error, with the option to wait or exit the page.

If I choose to "remove objects" to remove a photo blemish it doesn't respond.

Me deja en estado de carga. Saben si se va a solucionar pronto? Pago suscripción y no puedo utilizarlo 

 These two things are happening quite a bit with using the Comic Strip tool. The design does not save to a student's Stuff and it only generates one scene instead of five. Another feature that is needed is that the students need to be able to continue editing instead of having to finish the creation in one sitting.

Last week, there was a update posted to the uservoice forum for the Express Idea: Utilize custom shapes to crop/mask images that stated that a new function should be available now to upload a number of different image types, including PNG, SVG, JPG, AI, PSD to your Brand and when you go to apply a Crop to an image, you should now see the shapes appear as crop/mask options. I am not seeing any difference in my interface. I already had a good number of transparent PNG’s in my Brand Kit, and they are not appearing as options. Additionally, I uploaded a new SVG and that, too, is not appearing as a crop/mask shape option. Others in that above linked thread are reporting the same inability.  

I am create reels for social media and have create one made up of several still images (I do this alot) but this time when I download the MP4 file all of the images have been roated to the incorrect orientation in the video. When I view and work on my file all the images are up the correct way, I can also download single JPEG/PNG from the file and they are the correct orientation - what is going on here? how can I fix?

 Sometime in Oct. this started happening (and did not happen when producing episodes in late September). The AI transcription software is duplicating almost every single line, requiring manual deletion to correct. 

not accepting .psb files more than 500 mb

Hello,I am reporting a critical flaw in the Adobe Express account creation and authentication workflow that completely locks out users who encounter a simple typo during sign-up.The Issue:When redeeming an Adobe Express Premium subscription via a partner promotional link (such as the Airtel Entertainment Pack in India), the platform allows a user to create a new profile and immediately access premium features on mobile and desktop without requiring email verification first.In my case, a typo was made during signup (example@gmal.com instead of @gmail.com). Because Adobe does not gate account access behind a verification link, the profile was successfully created.The Dead-End:To change the email address or add a phone number, the system forces you to log into ://adobe.com. Logging into the website immediately triggers a mandatory Security Code sent to the typo email address (@gmal.com). Because the domain does not exist, the code can never be retrieved. The Adobe Express mobile app provi

Issue summary: A project (image) I edited in adobe express yesterday is nowhere to be found, like it never existed Product & version: Adobe Express  mobile app Platform: iOS

The recent update broke the effect as it applies to Dynamic Text. When I previously would make arched text using the Dynamic Text feature the first option after none would follow the contour of the text’s shape and now the first option applies to the entire layer. Below is an example of the error. I am not able to attach the before image without compromising my privacy but would be happy to provide it to Adobe upon request.  

After making changes to presentation files, the republish link does not make itself visible (contrast?) for action. Refreshed page. Restarted browser. MAC OS Tahoe 26.6.2 (25G83

I want to put black backgrounds on images to use on my website. I upload the images into Adobe Express from my computer (normally .jpg files). This has been working fine for a couple of years.Starting yesterday, I select an image to upload… there’s a very long pause with nothing happening at all, then it goes to the screen which normally displays the image & asks what you want to do with it only it just displays a “spinner” and hangs (also ramps up the browser’s CPU use massively).Using: Firefox latest release, Windows 10. System restarted several times.Can you help, please?

I have tried to export my file in multiple ways, and it is still not including all assets in the PDF download. The PNG works, but the PDF does not. I also tried to open this file in Illustrator, but the file does NOT appear in the Adobe cloud even though it is there.This is a HUGE issue as I need to release this file for printing. File name: Arcolian Dental Arts Society Christmas Invite Response Card 2026I have tried for two days to attach files to show the issue - but they will not attach. That might also be a bug. I have instead included links to screen shots here:Missing Assets:  Invite, Response CardCorrect Appearence: Invite, Response Card 

When I attempt to open a student’s design from an Assignment in a Classroom, I cannot get past this message:I have tried various devices and browsers. I have cleared cookies, cache, and history all-time to no avail. 

Hi Adobe Express Team, I was working for ages on my adobe express portfolio webpage to create a portfolio for my friend. This involved uploading photos and many pages of text. Then when I went to publish the link it the "share" button was completely greyed out and it had deleted all of my pages.  I can't see any way to look at version history so now i've lost 2 hours of my time and also missed an important deadline. Please help. I was using;1. Adobe Express Web Desktop2. Windows 8  Thanks, April  

Our Adobe Express is extremely slow to load, we can’t search for projects unless they’ve been opened recently. It freezes constantly. In the current state we can’t really use thee program at all. Is there an issue with the program or how do we troubleshoot this?

In Chrome genau das selbe. Die Seite ist so langsam, dass ich nicht mehr drin arbeiten kann, weil ich die Projekte erst gar nicht öffnen kann. Auch ein WLAN-Wechsel bringt nichts. Ich muss dringend in Adobe Express, um dort zu arbeiten.Viele Grüße,Burning Bird

For a while now I've been having trouble with downloading larger files as PDF. When I try to download the file, the progress bar gets stuck at 90% for preparing the file (see attachment). I stay on the screen and I've tried waiting multiple hours, but nothing happened. I usually use Adobe Express on my iPad Air 5, but I've tried exporting my project on my Windows PC as well, on which I had the same issue (again I waited multiple hours and the progress bar was stuck at 90%). The issue occurs with both standard PDF and printing PDF. I made my portfolio (with a lot of images and important hyperlinks) for an art academy application in Adobe Express so this was a big problem, and I had to find a workaround. I've noticed this: when there are multiple images on a page, I sometimes can't even download that single page as PDF. To fix this, I had to download the page as PNG, import that image and put it underneath the text layers (which included the hyperlinks, so it was important that they

Can’t see the top of my project with the new update having multiple pages in view at once, verses when it was a single page at a time. I don’t see anywhere I can switch to single page view, and the multi page view is forcing the top of the uppermost page to be hidden under the main editing bar. If we’re at page one, there isn’t a way to “scroll up” so you can see the full page for a visual assessment and lining up items. I actually don’t mind being able to see all the pages like that, but it’s really impeding on focusing on one page during editing. I wish there was a way to switch between single page view and multi page view because both are valuable. I had wanted the multi page view when it wasn’t there, but I wish I could toggle it off so I can see what I’m doing towards the top of page 1. Thank youapparently the screen shots are “too big” or simply don’t load… for reference, I still have issues while the “page 1of3” tab at the bottom of the screen is toggled down/closed.

I need to be able to PDF Print with bleeds and crop marks and it's giving me these awful downloads. How do we fix it? Is there anyone from Adobe Express that can help with tech support?When I uploaded the file to AI it said this:The problem — Adobe Express set the BleedBox to a massive 29"×32" area (essentially the same as the giant canvas MediaBox), and the CropBox was also the full canvas. So everything — the huge blue surround, the misplaced bleed, the buried crop marks — was all a side effect of Adobe Express exporting the entire design workspace rather than just the artboard.

The "focal point" feature for the header images is not processing properly. Student users try to select a focal point in their photo, but the default orientation returns upon saving. This issue effects (at least) Safari on macOS Tahoe 26.6.2 Issue: “Focal point” feature will not keep the focus on the desired area of the header photoProduct: Adobe Express (Web)Platform: Safari on macOS Tahoe 26.6.2 Steps:Open a design Select the header image  Click “focal point”  Hold and drag cursor to adjust image orientation Press “Save”Expected: Image orientation will change depending on the user’s chosen focal pointActual: Image orientation does not change