Bug Reports

So I tried to provide feedback under the above heading and it was talking about outlines and Facebook, nothing to do with the heading. The fact that this is provided publicly is a big deterrent, no one loves to whinge about other companies or their suppliers and tools publicly, it looks bad and is poor form. But the images generated were so far from the mark even when requesting basic tweaks to existing images. Facebook AI in beta and Canva in beta were both so amazing close to this aimed detailed image and could take feedback and adjust, not continue with completely irrelevant similar images.  When these other services can do more and at a higher quality, along with other online services to cover the rest of Adobe, why would we be loyal to this. Add the ridiculously high subscription fees and lock in model, this is not the Adobe we all knew and loved that was an amazing invocation leader with superior offering and quality compared to any competition. 

Ao clicar, fica somente nessa tela toda branca. Já atualizei, limpei cachê sem sucesso. Ao clicar na imagem aparece uma barra de porcentagem,ela é preenchida até 100% porém continua na tela branca.

‘Upload image from device” after clicking this, nothing pops up and doesn’t give the option from a file window to even choose what I want to upload

For context: I run GrapheneOS, but many users of the Android and iOS apps can attest that Express suffers from frequent crashing and performance issues. In my case, it turned out to be triggering Graphene’s hardened memory allocation, which provided a detailed crash log that I hope will be useful to Adobe devs in fixing the issue for the platforms affected. If you’re one of them, please let me know if there’s any more technical info I can provide. <3Issue: Express frequently crashes due to hardened_malloc error (detected write after free)Product: Adobe Express (Mobile 31.0.0)Platform: Android 17 / GrapheneOS 2026092501

Hi,I have an active Airtel plan that includes a free Adobe Express Premium subscription (valid until April 2027).My Airtel Thanks app shows the status is Active, but when I log into the Adobe Express app, it still says "Free Plan" and asks me to upgrade. It stopped workingI'm also facing the issue as Airtel thanks app showing me that I've claimed the adobe premium but I've not received any benefits to my registered email id Can u solve the issue as soon as possible because it's been 2 months since I've claimed this planThankyou 

I was an early user of Adobe Slate, carrying on through the rebrand to Spark Page and subsequently Express in the present day.Many of my webpages from 2014-2016 now are 404s at their original URLs, but I believe all the content is still in my account when I login to Express and look at “My Stuff” > “Files”.When I click on one of the older webpages for the first time, I get a dialog telling me the item is being converted and the original will be found in a folder called [Originals]. But:I can’t see the [Originals] folder anywhere; online chat told me it should be a system folder at the bottom of my files list, but it’s just not there almost every time an item is converted, the text and general layout is fine but ALL the photos disappear. and these are image heavy pagesThey were all created on an iPad I no longer have (over 10 years ago; things from 2017 onwards seem mostly OK). I don’t know which photos I used in the pages and at what position. I’d just like them to be recovered as p

I am working in Adobe Express and I keep getting an error message when I click “Auto Enhance” to improve my images.  The error message says “Something went wrong. Please try again.”. I’ve tried it in both Google Chrome and Microsoft Edge.  In both, I receive the same message.

THIS HAS HAPPENED ALMOST EVERY TIME I ATTEMPT AN IMAGE CREATION. I CHANGE THE PHOTOS, I CHANGE THE TEXT, BUT STILL RECEIVE THE MESAGE: “WE CAN’T DISPLAY THE GENERATED IMAGE. YOU CAN EDIT AND TRY AGAIN.”

I have uploaded and image, this floating edit and resize interface covers my design, I'm always having to resize my design to try and get a glimpse to the top section of what I'm working in, can we please remove active controls from the workspace and keep them in the side bar. If there is a way to remove this please let me know as it is really intererring with my work. 

Hi,I’m still having problems with exporting/downloading video projects in Adobe Express. The strange thing is that an old project can still be exported as long as I dont make any changes to it. If I make even a very small change to the old project and then try to export it again, the download failes. I have tested this on different computers, with the same result. The projects are 4K MP4 video projects.Are there any workaround recommended? Regards,Anna

 ダウンロードしてから画像を確認すると、背景画像の上下が白くぼやけているのがわかります。※水色の四角形は見せられない部分を隠すために配置していますAdobe Expressの編集画面上では問題ないです。ダウンロードするとこの問題が起きます。ユーザー側で何か対処する方法があれば教えていただきたいです

Issue Summary:Using Present and Preview Mode in an Express Webpage fails to render images/screenshots, leaving blank spaces, while the live published URL displays them perfectly.Product & Version:Adobe Express (Web App).Platform/Browser:Tested on Google Chrome (Windows/MacOS), Brave, and Microsoft Edge (including InPrivate mode).Steps to Reproduce:Open preexisting a Web Page presentation, add standard screenshots (.png/.jpg) or Adobe Stock images, click "Present".Duplicate a preexisting Web Page presentation, add standard screenshots (.png/.jpg) or Adobe Stock images, click "Present".Expected Result:Images and text should render on the active presentation canvas.Actual Result:Images vanish and only text is displayed. However, the "Publish to Web" link works correctly and shows everything.

I have been working on a project for months which has taken a lot of editing and I went to open it but it told me to refresh so I did and now the entire file is completely gone. There is nothing on my dashboard, in my files nothing at all, yet when I keep refreshing the page that was the file it tells me to ask for access. When I ask for access it sends it to my email which I open and redirects me back to the same page that keeps saying to refresh but there’s nothing there. How do I recover my file? 

Is anything tested before putting on the live server?  Paid account on desktop trying to export animation from audio and, twice in a row, at the very last moment, AFTER waiting for the entire process, at the end of "wrapping up," the site kicks a something went wrong error and dumps me back to the main Express page. How is Adobe charging for this with a straight face?Will we get support?Not anything close to a fast, deadline-respecting response. Typically, it will be the browser equivalent of, "did you turn it off and back on again?"

Paid Adobe Express subscriber (Premium), web version, Chrome on Windows. I schedule around 20 posts a week to Facebook, Instagram, LinkedIn, TikTok, X and YouTube through the Content Scheduler. ISSUE 1 - scheduling fails, and fails silently on some channelsWhen I select several channels and click Schedule, I regularly get "An error occurred, please try again later". After refreshing, the post exists on some of the selected channels but not on all of them, with no per-channel error telling me which ones were dropped. A scheduling session that used to take 20 minutes now takes 40+ minutes because I have to refresh constantly and re-check every channel by hand. This is not new and it is not a one-off. It has been happening for a long time and has been getting worse. I am reporting it now because it has become a weekly cost. ISSUE 2 - every LinkedIn post failed 22-31 July 2026All posts scheduled to LinkedIn on 22, 23, 24, 29, 30 and 31 July 2026 are marked Failed, on both of my LinkedIn ch

After removing content from an image using Adobe Express, I am unable to save it. Clicking save displays an error message and states that file changes cannot be saved. My photo is not in violation of any rules 

Self explanatory 

Search Files- works no problem. Try to select the searched for file- wont open (app or desktop). Try to duplicate the searched for file- also not working (no option to duplicate). Pretty sick of spending 15-20mins every time I used Adobe Express just trying to get files to open through various options. Waste of my money for a subscription!

Multiple serious iOS issues: freezing, broken zoom, AI image quality loss and poor Your Stuff performance I use Adobe Express regularly on iPhone with a paid subscription, and I am experiencing several recurring issues that significantly affect normal editing. 1. Severe performance degradation and freezing After using Adobe Express for some time, the editor becomes increasingly slow and unstable. Moving or selecting individual layers can become extremely laggy and sometimes the app practically freezes. 2. Your Stuff appears to affect performance I have noticed a repeatable pattern: when many projects accumulate in Your Stuff, Adobe Express becomes significantly slower and less responsive. When I manually delete a large number of old projects from Your Stuff, editor performance noticeably improves again. This has happened repeatedly, so I believe there may be an issue related to project synchronization, indexing, thumbnails, caching, or another process associated with Your Stuff. Unfort

Hello! Adobe Express generates QR codes with mirrored images. According to QR code specifications, mirror image orientation is an optional feature with no readability guarantee.Therefore, the “Windows Camera” app cannot read QR codes generated by Adobe Express.However, these QR codes can be read when physically reflected using a mirror. Could there be a possibility that rows and columns are being swapped within the QR code generation logic?We would appreciate a prompt bug fix. Additionally, selecting a circle for the “Marker border” setting results in a non-compliant finder pattern.Unfortunately, “QRQR - QR Code Reader” cannot read this QR code.(QRQR uses the reading engine developed by Denso Wave, the creator of the QR code specification.) Also, a quiet zone is required around the QR code. Thanks!

The Clip maker project on Adobe Express does not operate. It does not work. Uploaded a file within the limits, and have been waiting for the clip for 24 hours…. Tool does not work. 

Since February 3, 2025, all Facebook, Instagram, and LinkedIn scheduled posts have failed to post. I have reconnected many times. 

Trying to download a 30 second MP4 from adobe express. When i click download i get ‘Download failed’. I have tried all of the below: using the Desktop app and Web version using a different browsers and also in a private broswer. logging off and back on Duplicating the file Removing the stock footage