Bug Reports

Since the shift to the newer version of Express - specifically since only having the ability to move old files over to the new version - I have had pixelation problems if I add an external image (the 19 Media Group logo, our podcast logo) as PNG files into a new or existing project. They look fine if I zoom in while in Express, but once I download them, you can see the result. It's an extra step, but I have had no issues in PhotoShop. Express is just much faster (I imagine that's why the name), but right now it's a multi-step, multi-platform process.

we cant lof out of adobe express on hwb

Die Datei ist unscharf obwohl das Original einwandfrei ist

Guten Tag, Ich habe gestern einen Instagrampost mit 10 Seiten im Insta-Format erstellt. Heute wollte ich alle Seiten runterladen, allerdings werden ALLE verwendeten Fotos in Adobe Express heute unscharf angezeigt und werden auch unscharf gedownloadet. Die Originalquelle wurde nicht gelöscht, die Fotos sind scharf. Ein Ersetzen der unscharfen durch die scharfen Originalbilder bleibt erfolglos - auch die neu hochgeladenen Bilder sind unscharf. Insofern kann ich den Post nun nicht neu gestalten, weil alle neu hochgeladenen Bilder jedes Mal unscharf sind. Woran kann das liegen? DANKE!

this is seriously not okay adobe express doesn't save the work i did and now it is all gone and ive wasted all my time

Hi, I started usin express couple of weeks ago as it seemed like the perfect tool for my needs. I need to make posts fast on the go, but they are easy to prepare before hand. However. I stumbled upon a huge problem right away. The web app that i'm using on pc does not sync anything to my phone app. Absolutely nothing has been synced so far. I'm running the latest software on my iphone as well as on the phone app. I have tried logging in and out, as well as deleting the app. Nothing works. This app is of no use without the sync.

Sizes are not showing in animate from audio option.

How to switch between different Instagram accounts and Facebook fan pages to post? This feature seems to be missing 😞ONLY 1 Instagram account and ONLY 1 Facebook fan page can be selected. But if you have several, you want to be able to switch between them so that you can post the posts created with Adobe Express anywhere...And how to unlink channels in Adobe Express settings?I disconnected via the Facebook settings, but it still appears on Adobe Express. I would be very happy about any help and tips 🙂

i am not able to remove the background. it is had been a regular issue and now since past 4 days my work is stuck tried connecting on the weekend no one was available tried asking for help on Monday the customer support said will call back in an hour however no one did and i am still stick with the issue

When I or my students are working on creating an animate from audio piece and use a transparent background (necessary for applying into a different project) it is showing a red warning icon in the upper corner saying failed to upload. What is needed to make this function?

Playing with Ai Captions : works nice for well spoken solo interview. One small exception. In french, there's a space BEFORE (and after) the question mark. Not? Mais ? (Et !) And that will prove to be tricky for captions because it's tempting to move the ? on the next caption.

There must be something I didn't do well, but after playing with captions (excellent) and downloading the content, I pressed the "export to editor" and had no feedback if anything had been done (or was still processing). I closed the window and started looking for my sadly unavailable project.

This feature does not work. I don't understand how this could be so bad. Truly awful. Fix it.

Hello, I'm having a really difficult time with the links today. My 2023 price guide started re-directing to my 2024 price guide. Now I'm struggling to get links to actually go where they're supposed to.

Selecting files with the checkbox then selecting Move and the destination. Feedback says 'Files have been moved Your Stuff'... not moving the file at all.

Adobe Express not working

i can not go into my friends slide i do not know what to do

We use the web page template to built out toolkits, and it seems like once the New Express updates were rolled out, when we go to publish the page the font formatting changes everything to being bold and italicized (different from what is appearing in editing and preview mode). Is this a glitch that can be fixed?

when a try download file they get a problem and dont download then

I opened a "voice over animation" in the editor and saved it. I then opened it again and tried to add a previously recorded scene to the video. The scene appears in the time line, but the animation of the added scene does not play back.

when I download the image it is super pixels

Hello! Our social media posts for LinkedIn don't seem to want to connect with the link attached. Works for Twitter, but the link goes directly to a broken LinkedIn page (the link is supposed to go to a subscription list on our homepage)

When I am creating a new brand my font is not an adobe font but it will not let me upload it. The upload button just appears blank.

For some reason as of today my photos look grainy when posted with adobe. I believe there is an issue.

The trashcan is always dimmed