Bug Reports

I keep getting the response "something went wrong, try again later" every time I try to make a video. I have purchase lots of credit, but it is not working.Am I doing something wrong?

it worked for a while. after some iterations I can't generate video any more. I tried multiple times in different ways but always got warning of "something went wrong" 

trying to create a short video discribing our company and what we do and everyone of them are to short or have no sound or everything is misspelled. this has already used up all my credits now asking for more money. sounds suspisious.

Hello Adobe Support,I’m trying to generate a 2D cartoon video in Firefly but I always get:“Something went wrong. Please try again later.”I’ve tried:• Clearing cache & cookies• Incognito mode• Different browsers• Turning off audio• Removing seed value• Shortening promptThis happens every time and I cannot generate any video.Please help resolve this issue. 

Bonjour,Suite à 3 demandes de génération vidéo, le rendu n'est pas bon et je n'ai même pas accès au visionnage de la 2ème et 3ème vidéo. Cordialement.

This is all you see at the bottom.Like it is trying to load but failing. I have cleared Cache. Restarted browser. Tried a different browser. Same result

Dear Adobe Support,I would like to report a serious issue with Adobe Firefly Video.My Image-to-Video generation remained stuck for hours and never completed, yet my credits were still deducted. This happened despite following the platform instructions and keeping the browser tab open.As a premium subscriber, this is very disappointing. I paid for credits but did not receive any output. This situation feels unfair and needs immediate resolution.I request a full credit refund or compensation for the failed generation.Date and time of the incident: [date & time].Please address this issue as soon as possible.Sincerely,Me!

Every time I try to generate a video, I receive the error shown below. Firefly enhances the prompt, but the generation still fails. This problem started after I subscribed. If this issue isn’t resolved soon, I will need to cancel my subscription, as the app is no longer working for me.  

He intentado generar un vídeo a partir de texto y me da error constantemente pero no me dice cuál es

Unabhängig davor, welche Einstellungen für die Hochskalierung auswähle, wird kurz nach der Ausführung "Ein Fehler ist aufgetreten." angezeigt. Es erfolgt keine Hochskalierung.

genration not working

Boa noite! Não consigo gerar mais nenhum video até mesmo com um prompt direto. Estou usando uma imagem de referência e o video não é gerado.Na primeira vez deu certo usando a imagem de referência no quadro, mas já tentei mais de dez vezes com prompt curto e direto e nada de dar certo.Qual seria o problema?

Hi there,  I find myself arguing with Veo 3.1 about the traditional devotional tilak markings on the foreheads of Hare Krishna devotees.  Sometimes it will let me put simple two line gold tilak, but often it will insist on putting red markings, even if I specifically tell it not to, repeatedly hahaha.  It seems minor, but it's an important detail for Hare Krishnas and for Hindus more broadly, because these markings denote different religious beliefs, etc.

Ao tentar acessar o espaço de criar avatar, o Adobe está apresentando erro

El ingreso a la página para generar imágenes no funciona.

I can't generate 4K video in a 21:9 aspect ratio on the Ray3 or Ray3 HDR model. I keep getting a message that something went wrong.

I have started giving other platforms my money and continue to buy more credits from them because of your over the top censorship.  Whether it is a realistic view in orbit around Earth or a realistic Cistercian monk in a monastery in the 12th century... like really??  COUNTLESS flags for sensitive content when I simply want a fella to write in a book.  If you are going to censor, you absolutely need to be better with details.  It is beyond frustrating to use.  Now, for THE BUG:  At least I hope it is.  If I generate an image and then format that image to be the ratio I want for the best possible starting frame, you won't accept the image.  It is as if there is a copyright issue.  I will no longer buy extra credits from you guys until this is fixed.  If it doesn't get fixed I will quit using your platform altogether and simply use ComfyUI. Already downloaded the platform and ALL AI models like Wan 2.6, I.   I have not taught myself

Hello. The image creation page does not open and refresh. I ask you to help. Thank you.

1. Version of the app（アプリのバージョン） Firefly （Browser:Arc） 2. Platform and OS version（プラットフォームとOSバージョン） Mac OS Sequoia(15.6.1) 3. Basic steps to reproduce the problem(問題を再現するための基本的な手順) [1]Click the lightbulb icon labeled “Find” on the right side of the Firefly header. (Fireflyのヘッダー右側、電球マークの「見つける」を押す)   [2]Select “Explore Visual Direction” （「ビジュアルの方向性を探索」を選択する）   [3] Select “Create Variation” （「バリエーションを作成」を選択する）     [4]The description for “Create Variation” is incorrect. （「バリエーションを作成」の説明文章の表記が間違っている）     4. Expected result and actual result(期待される結果と実際の結果) 正「バリエーションを作成」 誤「リエーションを作成」  

click on buttons and it refreshes, its broken

echnical Complaint & Bug ReportSubject: Failure in Image Processing Commands and Output Format InconsistencyTo the Technical Support Team,I am writing to report persistent issues regarding the image editing and generation tools. Despite providing clear and specific prompts, the system fails to execute basic graphic adjustments and frequently returns errors.Specific Issues Encountered:Background Removal Failure: The command to "remove background" is not being executed correctly. The output still contains unwanted background artifacts instead of a clean transparency or a solid white fill.Geometric Distortion: Requests to "smooth the oval form" or "correct the geometry" of the graphic are ignored, resulting in irregular and unprofessional shapes.Vector/PNG Conversion Errors: The system fails to provide a high-quality, clean PNG output. There is a significant gap between the requested vector-style clarity and the actual pixelated results.General System Errors: The tool frequently trigg

I keep getting the "something Went Wrong" error and it eats up all my credits each time it does this which made me loose quite a bit. Why does it do this, I tried a different browser, I cleared all the caches and went out and went back in and just keep getting this error. What a waste of money!!!

Realice el pago el día de hoy y me aparece la notificación que no tengo creditos para crear los videos, o ninguna función similar. Que procede en este caso ?

No Adobe Firefly, ao criar uma imagem generativa, dá o seguinte erro: «Não é possível acessar. Você pode entrar em contato com seu administrador para solicitar acesso.» Perfil: [PII Removed by Moderator]Admin: Centro de Investigação em Astronomia/Astrofísica da Universidade do Porto