Bug Reports

i am trying to generate videobut after upload an image & click on generate buttonthen screen showing please try after some timeit also use my creaditit is a scameplease solve as soon as possiblebecausewe are working on a project

I am facing a repeated issue in Adobe Firefly where video generation fails with the message “Can’t load – We can’t display the generated video,” but my credits are still being deducted for unsuccessful attempts. This is unfair and affecting my work. Kindly investigate the issue, restore my deducted credits, and provide a permanent fix as soon as possible. Screenshot attached for reference.Yeh professional aur strong complaint hai 👍 

When I am uploding images into an exiting chat I get an error “ something went wrong” this is for the past 12hrs. I need to get these images edits asap Kindly advise 

Egal was ich in den Prompt schreibe es kommt immer der selbe Fehler: "Da hat etwas nicht geklappt - Bei diesem Bild ist ein Fehler aufgetreten. Versuche es erneut."Dabei habe ich eine super Internetverbindung und bin auch angemeldet. Habe es an unterschiedlichen Tagen ausprobiert und habe keine Ahnung woran es liegt. 

I am trying to edit an image by using aspects of a second reference image.  I uploaded the second reference image.  I see it clearly on my page.  Then, I click generate and the resulting updated image is exactly the same as same.  Then I look back at it and I see that my second reference image is not attached to the prompt.  I have wasted over 400 credits trying to do one simple update.  I have had this work before, but now nothing. 

I cannot upload pictures to edit. Help! - When I try, it lets me chose the image then returns to the upload page. I have rebooted, cleared my cashe and cookies, and everything else I have found as a possile fix. Help please!

Followed none of my edit prompts.  I uploaded a reference image with pictures of the exact items I described in the prompts, with text labels identifying exactly what each item was called so there could be no confusion about what to make items look like.    Instead of redesigning items to match the provided reference image, it kept generating the exact same video over and over again.   I repeated edit prompts, but it followed none of them.  Never once incorporated item designs from reference image.  I told it not to attempt to generate a new video unless it changed very specific things that I explained very carefully.  Generated the exact same video again anyway.    I should get a refund for every credit I wasted on this stupid app. 

It’s done one request and asking for it to do the same on another image, it just says “can’t load”

my last 4 firefly videos are not downloading... the original portraits are not downloading... i tried to upscale to 4k but even that is not working... the last 16x9 also did not upscale to 4K and... in the mean time you have been eating my credits!

I created a short ai audio clip. I downloaded it to my laptop. It is only a link and I cannot save it as a file. I can’t send it in an email. How am I going to use anything created on this app anywhere else if I can’t save it and send it? I want to create something that I need to be able to upload into 360course training, but I just can’t figure this out. It’s just stuck here in the app and useless money spent if I can’t actually use it. A complete waist of time if I have to go and find another app to start over in. Anyone know how to work through this? How do I save it to my computer without it being a link? How do I send the audio as an attachment in an email without it being a direct link to my account?

Firefly image generation tried my requests and deducted the credits but provided no images. Please can you refund the credits I spent yesterday?

All videos generations are failing. giving me an error message 

when openneing the firefly, and add the refrence images, the genereate tab is locked and cannot generate any image

Wenn ich bei der generativen Füllung mehrere Bereiche auswählen möchte, um diese zu verändern, verschwindet nach der 2. Auswahl meine erste Markierung. So kann ich keine Bilder bearbeiten! Wieso ist das plötzlich so? Das war gestern noch anders.

Tonight I started with 200 credits and tried applying edits to a few images. The images would breifly generate, appear in the lower timeline, and then quickly vanish. I tried refreshing to see if they would appear, they did not. But, I was charged credits as I am now down to 160. 

Pasted text into window. Selected voice. Added emotion effects prompts to the text window (ctrl+A to select all, used ‘amused’). Slowed the voice speed to 95%. Drop the pitch one stop above bottom. Selected the first four lines of text to play and test settings. No additional adjustments required. Selected ‘Generate’ for 38 credits.The generating speech status window popped up. Then ended abruptly after maybe 10 seconds. It usually takes up to a minute or more so I knew something was amiss. But I waited. It has now been about 15 minutes and still no file generated.This is a ‘Community’ Forum, so I suppose it is unlikely my credits will be refunded via this bug report. A visible process for that might be enhancement request.

No

every time i try to generate an image whether via prompt or upsale or edit it begins the process and then it will say something is  wrong. I will log out. I will try again...doesn’t matter nothing will generate 

Would be great when asked to “Describe your bug in detail” if you could have more than 250 characters (which includes spaces). At least tell me how many I have over, and that it includes the main title.

I cannot acces photos from a named lightroom album.

I have multiple boards, and "your stuff" and "recent boards" is empty for me. But if I click saved link it takes me to my board, so i have to make sure I save a link somewhere for every project, so i can find it later. Anyway to fix this? Thank you!

I’ve been unable to generate anything using firefly for a while now, tried restarting, deleting cache and deleting cookies but no matter what platform I choose to generate on I’m gtiing the “try again later” screen.

Generate fill is not working