Bug Reports

even in edge its not working and i mainly use chrome

I was attempting to do a img2vid prompt when the first result wasnt what i wanted, so I altered the prompt and ran it a second time, when I got an error (see screenshot).Even though it didn’t give me any result at all, it still deducted my credits 400.You charged me and gave me nothing  

Hi, uploading reference images for style and composition is not working currently in Firefly.Thank you in advance for fixing! :)

There's normally sound included with these video generations, which couldn't usually take 400 credits or more, I've lost over 800 credits on two videos where there was no audio as expected just wanted to report it it's been out that I've been having problems with and I'm not sure if I should continue using it, tbh. 

Screenshot attached. I uploaded a first frame image, and the generated video does not use it.  My image that I uploaded 

As I said all the credits were deducted without generating anything! I mean anything!!! It said “something went wrong!” I need when and will all those credited deducted by error be restored!? This actually seriously affect my work!

Veo 3.1 fast. it takes my credits by generating random nonsense that has nothing to do with the inputs.this is enough information for you, because you already know everything. don't look for evidence because the internet is full of user complaints. You owe me wasted credits!

Because my prompts weren’t followed correctly, I want some credits sent back to my account. Of the 10 versions, at least six had to be redone because of spelling errors or changes to the design that I didn’t ask for or want. 

I just renewed my subscription until March 1, but next reset says February 9. I don't understand.

 I can't export the edited video from video editor. It says "Project failed exporting. Please try again later" all the time. The problem is in Adobe Firefly Video Editor on web 

When i try to generate images, for some reason got after a few successful generations the following:  "Something went wrong" or "Can't Load" in bulk, even one 1 word promps 

adobe firefly kredimi yiyor ve video oluşturmuyor 800 kredi boşa gitti para veriyoruz bu uygulamaya[Moved to Adobe Firefly by moderator authority]

I was deducted 1000 credits and not refunded. I was using Runway gen 4.5 and got this error code.See attached

If iam generating video. It asking to pay money.but I yesterday only recharge this .only some video credits only get what is this

On several occasions I will upload an image to be used as the first frame and in the prompt I make it explicitly clear to use the uploaded image, but then 200-300 credits later, FF generates a video that uses none of the image I uploaded, which is a waste of time and paid credits

Cannot generate images since 2 days ago. the result is always: Something went wrongPlease try again later.

Previously I would take a screengrab of my work in Illustrator, upload it to firefly and then prompt it to make 3D, add some fabric texture and it would generate a more realistic version of my photograph.Now it won’t let me upload a screengrab it says it has ‘Content Credentials’ so it can’t use it. Why is this happening? I shared the same image with a colleague and it worked, I don’t understand.

Ray2 and Ray3 don`t work. Every time I tried to use them nothing happened. And add more models, like Kling 2.6. 

How do I animate an image. I tried all the different programs and they all don’t have an animate an image? 

Пишет "Other features are not supported using frames. To use other features, remove all frames."Потом выдает ошибку при создании видео и кредиты снимаются

For Image to Video, Image is just not getting uploaded, I have to repeat the process of clicking on upload - upload, 20-25 times, then it is getting uploaded, plus the prompt is just not followed at all. It seems Firefly is living in its own world and has nothing to do with the uploads and prompts. this is such a time wastage

The letters, numbers and words around the circles are not readable, I have asked it 3 times to fix it, and it is charging me 40 credits every time it is “Fixing” the image I shouldn't be charged 400 credits for it not to fix the image

Problems all the time!!

Text-to-Video generation was cancelled before completion. The video was never generated, but all 260 generative credits from my Airtel-redeemed Adobe Express plan were consumed. Please restore the credits.

When I scroll through my generated images firefly crashes everytime as im having to scroll through thousands of images, I need a bulk download function for everything on firefly