Bug Reports

Dear Firefly,Since the last upgrade:- "Generate Similar" doesn't work.- Trouble deleting files.- Duplicate results are appearingPlease resolve this, it's becoming difficult to use the app.Thanks

3 times now when I am typing a prompt the engine begins rendering simply because I pressed RETURN to TAB down in the wring of my prompt.  I do not feel I should be charged for this.  Maybe have a specific KEY to start the RENDERING.   When I provide a photo I expect the engine to use the photo, NOT be inspired by it.  This work for a project and I cannot use aproximations or Inaccuracies.  Seriously, there MISPELLINGS in areas where I provide the exact spelling and layout and photo.   What cinematic type animation can I use that creates with all of the important factors included correctly.  I am talking about about historical aircraft and not some fantasty world.   I also should not have to pay when I have not said GO.  There is no way to stop.  No :05 delay, nothing; I would like to be credited. Why is it that every other type software I work with will ask me three times if I am sure that I want to do what I ju

Hello,I attempted to share a BOARD with a client, and none of the recipients were able to get the link to work.Help! - Mario

Used firefly and the video broke down halfway. But you still took my 500 credits.

olá, o app escreveu tudo errado, é ruim assim mesmo? tem como editar?

Image to video produced error, no video, but took 375 credits

Hola. Intento saber cuantos creditos me quedan este mes de los 4000 que tengo con la subscripcion creative cloud, pero no me carga Cómo puedo hacer para saber cuantos créditos tengo disponibles??? Gracias.

Hello, Adobe technical team.I have an enterprise developer account, and I am developing a project in Python to create a custom node in ComfyUI in order to integrate Adobe Firefly API services into the company I work for. My project works, but I only have access to model3 and model3 fast to generate images. Why do I have this restriction?Do I need to request another type of account or permission?Perhaps there is a problem with my API request that is preventing me from connecting to other models?I can access the custom models developed by my company's creator team, but I cannot access Image4 models or partner models such as FLUX or Gemini 2.5 (nano banana).My API requests are being made using Python.I would appreciate any help you can provide!   

Bonjour,Abonnée de longue date, je suis confrontée pour la première fois à un bug qui dure depuis plusieurs mois.Historique de mes générations introuvable.Depuis aujourd'hui :Impossibilité de générer une image.Je connais Adobe depui plus de 30 ans et j'avais confiance dans votre nouvelle application FireFly.Que se passe t'il ?Merci de résoudre les problèmes rencontrés et de me répondre !Cordialement.

Repeated failure using partner models. Very frustrating as we are paying a lot for this "Premium feature" and it never works. I've tried different browsers, even different devices - no luck.

I'm getting an error while creating an image.And it costs credits for each render.I'm paying for an image I can't even get.How can such nonsense happen?Firefly spent 60 of my credits.

Everytime I enter the word that indicates I want to generate a picture of a child (for my school's advertisement and topic cards) the error message gets prompt. 

Hello Adobe team,I’m encountering a consistent issue in Firefly Video (https://firefly.adobe.com/generate/video).The “Upload image” button under the *Frame* section remains inactive and cannot be clicked, even though:- All camera motions and motion references are fully disabled,- No reference video is uploaded,- Aspect ratio and resolution are correctly set to Vertical (9:16), 720p or 540p,- File format is valid (JPG/PNG, under 25 MB, tested with 1080×1920 px vertical image),- All browser extensions (including adblockers) are disabled,- Cache has been cleared, and tests were done in Incognito mode.I also tested in multiple browsers (Chrome, Edge), but the issue persists.The “Upload image” frame icon stays greyed out and does not react when clicked.It seems to be a UI/session bug affecting users even with correct configurations.**System info:**- OS: Windows 11 Pro, version 25H2- Browser: Google Chrome (latest stable)- Adobe account: *Paid Firefly plan*- No active extensions during testi

Hello,I was trying to generate a video in Firefly web in Google Chrome (Version 141.0.7390.77) from the same set of initial/final frame in a higher resolution (1080p vs. 540p). The 540p videos generated quickly but the 1080p one is stuck at 75% progress for more than an hour now and seems not to progress anywhere.The 500 credits are deducted. Can I somehow request the credits back when the generation did not produce any results?

I created a world map in a specific style. Now I want to use this image to generate a map of Germany in the same style. It always translates into a weird mix of maps. 

Today I got my admin to top my AI credits up. They paid for 50,000 and it has not shown up on my account.When I click generate in firefly it still shows the request credit dialogue. please help 

Adobe Firefly is garbage.From the Image>Generative Fill area I upload a picture to edit and nothing happens. No error. Just nothing. I tried dragging it and I tried Upload File. I tried on Safari and I tried on Chrome.It doesn't work.

I have a video of two plates of food on a table, and I want to see the food rotting quickly, however, Firefly is modifying the table, the background, changes the plates and the kind of food on them; and it doesn't rot.Am I doing anything wrong?

Since Adobe switched to 'Market Place' system a few days ago, we haven't been able to use Firefly and Photoshop Ai tool. As an agency, we have three full Creative Cloud packages. I believe this is a global problem. When will this be resolved? I opened a case about this, but I haven't received any response:ADB-42130475-M8R3

Hallo zusammen,seit gestern bekomme ich bei der Nutzung von ChatGPT Image (DALL·E) ständig den Fehler:“Something went wrong. Please try again later.”Der Fehler tritt unabhängig vom Prompt auf. Auch bei sehr einfachen Bildbeschreibungen ist keine Bildgenerierung mehr möglich.✅ Getestet habe ich bereits:Browser-Cache geleert und Browser gewechseltVPN an/ausNeu einloggenAndere Geräte getestetVerschiedene Prompts ausprobiert❌ Ergebnis: Der Fehler bleibt bestehen. Frage an die Community:Haben andere Nutzer das Problem aktuell auch?Gibt es offizielle Informationen oder einen bekannten Workaround?Liegt eventuell eine allgemeine Störung bei DALL·E / GPT Image vor?Danke im Voraus 🙏

Hello, I just lost my Firefly Board, where I had stored all my workflows for several months for use in my training courses. I don't understand! My latest images in ‘files’ have also disappeared. My subscription has also gone from 2,000 to 4,000 credits. Please get back to me as soon as possible.My account is linked to my address ████████████████   Bonjour, je viens de perdre mon tableau Firefly, où j'avais stocké tous mes flux de travail depuis plusieurs mois pour les utiliser dans mes formations. Je ne comprends pas ! Mes dernières images dans « fichiers » ont également disparu. Mon abonnement est également passé de 2 000 à 4 000 crédits. Veuillez me répondre dès que possible. Mon compte est lié à mon adresse ████████████████   PII removed by moderator

Hi there I am trying to do a transparent background png illustration that I made.  I gave it one very simple instruuction and 2 times it wouldn't move and on the other 3 it just jumps the image in fashes.All unusable and I have lost 1250 credits and nothing to show.  Im afraid to keep trying as it keeps using the credits with no results.Any tips on either fixing the issue or reclaiming the lost credits.Thank you in advance.

dün gece en ucuz planı satın aldım , kartımdan oara da çekilmiş ama plan aktifleşmemiş

O prompt está bem claro , mas a imagem gerada não respeita o que foi solicitado e a qualidadeda da imagem está muito baixa.