Bug Reports

I had 4000 credits, generated one video and for some reason my credit went to 0. 

After I push button "Generate", interface trace pop-message "Error ocurre, please contact support".What can be done here?

Text to avatar (beta) generate video - I have tried to generate  a text to avatar multiple times over the last couple of months. It gives a progress bar and at the end of the progress, it says "something went wrong".  It once took credits for that, for which I was credited. I am getting woried I will again loose credits if I attempt another generation. My current credits expire in two days. Am I doing something wrong? This generation is important to my workflow, and has worked well in the past. Please help. 

Every time I try to generate an Ai video (this error message comes up), I have more than enough credits to do this generation. This happend before and I had to wait days until it started working properly.  

I was testing Pika 2.2. It gave me an error while still using my credits.

Adobe credits didn't show although we bought it already. It just says: You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

ボード内で動画をアップスケールするときに消費されるクレジットが、ボード上で表示される量と、アカウントのクレジットが消費される量が違います。 ボード内では50クレジットと表示されても、実際減る量は60クレジットです。何故でしょうか？手数料として減るのでしょうか？ クレジットの減り方に違和感を覚える前に、100クレジットのアップスケールもしていたので、100クレジットの場合の誤差は確認していません。

when i paste a GIF into my Board, it only shows a still and not the full GIF animation

please help me resolve issues with firefly video. it is not processing any videos and the generate button isn't clickable.

I ran several prompts using two different models and got back a blank video. The prompt included frame start and end images or just a refrence image. Credits were used for each... 

Meus créditos generativos estavam em 4000 e usei apenas 4 vezes com valor de 400 cada e já zerou tudo! Depois entrei na biblioteca e vi que havia mais vídeos gerados do que pedi, totalizando 10 vídeos! sendo que 6 não pedi, e acredito que foi quando pedi para gerar e o site disse que estava esperando diminuir a grande quantidade de acessos então, por eu ter apertado mais de uma vez, pode ter dado esse problema, pois apertei pois não respondeu, e depois vi que, quando o site voltou a responder ele usou todas as vezes que apertei, mas eu não tinha como saber

Hello, I am contacting you to formally request a detailed review of my Adobe Firefly generative credit usage, as I believe there is a clear discrepancy between my actual usage and the credits deducted from my account. According to my plan, I am allocated 2,000 generative credits per month. Last month, I generated approximately 900 images and did not experience any credit exhaustion. However, this month, despite generating fewer than 500 images, my credits were fully depleted unexpectedly. I would like a clear and transparent explanation regarding: - A detailed breakdown of my generative credit usage for the current billing cycle- Whether any Firefly features I used consumed multiple credits per generation without explicit notice- Whether there were any recent changes to credit consumption rates, AI models, or feature costs- Whether there was any change to my subscription plan or credit allocation If my credits were consumed incorrectly, disproportionately, or w

No entiendo como funcionan los creditos ilimitados de imágenes, porque pagando adove debería tener ilimitadas genereación de imagenes y se me acabaron y tuve que pagar nuevamente y se me acabaron de nuevo.

I am using adobe firefly image generator gemini 3( w/ Nano Banana Pro)I put in a promt but the generating button doesn't work.Any idea what could be the problem?

imagen rechazada sin motivo aparente, la imagen es mia

We are trying to use a picture to video and asking a man in the picture to pick up a child after pressing generate after a short time it says an something went wrong and try again later.

Cuando pagas la suscripcion no te deja usar nada de la app 

Hallo! Soeben habe ich das Probeabo für Firefly abgeschlossen kann es aber nicht nutzen, statt aus dem "Prompt" Textfeld einen Film zu generieren, erscheint erst kurz ein Textfeld mit der Aussage "Meine Credits reichen nicht aus. Ich brauche mehr Credits. Und dann öffnet sich das Reklamefenster und die 3x Preismodelle werden angezeigt. Was soll das?

Hello,Like several other users, I’m posting regarding the Firefly “unlimited generations until January 15” promotion. I also received an in-app message stating that I could enjoy unlimited Firefly generations until Jan 15, however this promo ended for me on Dec 14th (screenshot attached).I read a post confirming that the other user has had this offer reactivated after bringing up the issue with Adobe so I'm posting here so that my access can be restored like was done with them. Much like this other user who had their access restored, I am an EU consumer and am protected by the same EU Consumer Protection Laws that motivated restoring their access to the generation features that were promised/advertised.  I would greatly appreciate a prompt resolution consistent with how this matter has been addressed for other users. Thank you for your help. 

Veo 3.1 Is not generating video, 400 credits. Credit Balance 750

Hello, I signed up for a monthly subscription today. I switched to a paid plan. But after about 10-15 photos, the limit ran out. What does this mean?

I was attempting to virtually stage a space and after 5 or 7 attempts i got one that i liked. I then needed the ai to fix a material chang eit had made to a wall behind the bookshelf and asked it to fix it on4 different occassions only for it to not do what i told it to. I pay good money for this service and find it amazing but unresponsive to quite simple instructions. I'd like 500 credits refunded to my account as i now have to hire an editor to fix my request. 

Adobe firefly is ignoring the prompt of "omitting any buildings".

Week ago i was creading in firefly and it did not charge me credits. Now I am charge ,. I am using the same settings. Do you know why I am charged credits?

1. Runway Aleph is not accessible in the generate/video windoweven though it does show up on the firefly main page (but no option for video upload)and also mentioned in the "Partner models in Adobe products" page(https://helpx.adobe.com/firefly/web/get-started/learn-the-basics/non-adobe-models-in-adobe-products.html)2. Runway 4.5 doesnt have even a first-frame upload possibility