Bug Reports

1. Runway Aleph is not accessible in the generate/video windoweven though it does show up on the firefly main page (but no option for video upload)and also mentioned in the "Partner models in Adobe products" page(https://helpx.adobe.com/firefly/web/get-started/learn-the-basics/non-adobe-models-in-adobe-products.html)2. Runway 4.5 doesnt have even a first-frame upload possibility 

I am not able to buy more credits.  INTERNAL ERROR 500

Motif Upload at GPT Image not possible

I am having an issue with downloading the board as png and jpg, it shows the download button on the board but I cannot download it even after clicking it multiple times, Can you help? 

I am using the Adobe Firefly web app on a MacBook Pro Sequoi version.   When I first created a video in Firefly it was the answer to my needs!  Since there  is a limitation of 8 seconds for each clip,  I was able to generate numerous clips of the same AI model and setting with the different dialogue and then merge the clips into a long video using the same AI model and setting.  I have waisted about $40 trying to continue creating. For the male model I was using, when I tried to recreate, I got 4 different models. I then decided to go with a female and try again. once again every female model was different.  

Firefly viddeo model rejects literally every image as not meeting guidalines. I'm 100% positive that all my images are meeting guidalines. Adobe's video model is literally unusable. Are they actually spaming users claiming that the model is free for use until 15th Dec while they reject all the images and don't allow anyone to generate anything? 

Ich kann gar keine Videos generieren, weil man gar keine Bilder als Vorlage hochladen kann. Sehr schlecht.

I am trying to use Adobe Firefly's "text to sound effects" feature, however whenever I open the webpage I am greeted by a popup which explains the usage of generative credits.   The button "Get Started" does not do anything when clicked. This has rendered the "text to sound effects" webapp currently unusable.    I am running Safari Version 26.0.1 (20622.1.22.118.4) on a Macbook running macOS 15.6.1 (24G90).   I have also tried to utilise the application on Google Chrome version 142.0.7444.176 (Official Build) (arm64), but that is yielding the same results. I have also tried running both of these browsers with the incognito version, but once again, this does not solve the issue.   Any help would be much appreciated.

saying i have 2000 credits and wont let me use them. 

i tried to genearte video but didnt got any images or generated videos they just took my credit

Something went wrong ..... ?????? How can i work with that info ? 

fire fly 4 ......not creating any image, according to given prompts    prompt:    “Tropical island beach at golden hour, glowing sun rays passing through palm leaves, crystal-clear teal ocean, smooth sandy shore, high contrast sunlight, dreamy vacation vibe, ultra-realistic wallpaper quality, 8k sharpness.” for result .. PFA.             please let me know what is the real issue

The Gemini 3 with Nano Banana Pro doesn't understand my prompt when I use several reference photos. I tried adding numbers to the reference photos, but it also doesn't get the numbering that I wrote in my prompt.

▼ Version of the appFirefly Board   ▼ Platform and OS versionMacBook Pro 13-inch, M1, 2020Browser: Arc ver. 1.123.0   ▼Basic steps to reproduce the problem       1. On the Firefly Board, select “Preset”. 2. In “Reference image,” use the eyedropper to pick an image on the canvas and apply it. 3. The thumbnail becomes horizontally stretched, and the entire image is no longer visible.       ▼Expected result and actual result     As with “Generate Image,”I would like the image to be displayed in a reduced size while maintaining its aspect ratio (so that the entire image is visible).

Hello.This month my card was charged three times for Adobe Firefly Standard. I did NOT authorize these purchases. Why am I being charged three times for one month?I urgently request a full refund for all unauthorized charges. Adobe charged my card without my permission.I only purchase the additional 2000 generative credits once per month, so these charges are a mistake.I attached the receipts.Please refund the money and disable any auto-purchase or auto-renewal options. Thank you.

I deleted all my pictures from "My Stuff" and Generation History on Firefly. But still my photos are visible from Generative Edit prompts history (bottom panel on screenshot). (Generation history is empty and everything deleted permanently)(But it still exist in the bottom history panel)

 Hello Adobe Support Team,I am experiencing a recurring issue in Firefly Video where the “Regenerate” or “Generate Again” button does not appear after a video is created. The interface only shows the blue “Generate” button, which forces me to run a completely new generation and use full credits each time.Here are the details:Firefly Video does not display a Regenerate, Generate Again, or Refresh option under the video preview.The circular arrow in the toolbar is Generation History, not a regeneration tool.The expected regenerate option never appears after rendering completes.This prevents refinement without spending additional credits, which appears to be a UI bug or missing feature.What I expect:A visible “Regenerate” or “Generate Again” button after the video finishes rendering, allowing me to rerun the same prompt without creating a brand new generation.What actually happens:Only the main “Generate” button is available, which always uses full credits and produces an entirely ne

I am the administrator

Peu importe l'outil choisi (Veo, Sora,...), ça ne fonctionne pas et m'affiche "un problème est survenu".

Ray3 model for video Ai is not working. That's the only one that has 4k.

adobe fire flyで生成した画像から動画を生成しようとしたら、ガイドラインに違反していると表示されて生成できない。

Ich kann für das erste Frame kein Bild von meinem Computer hochladen. ich kann zwar die Datei auswählen und auf Öffnen klicken, aber es passiert nichts auch wenn ich ein Biod aus dem Adobe Cloud Speicher auswähle wird dieses nicht als erster Frame festgelegt. 

Weder Bild noch Video kann erstellt werden.

Hello!I’ve been testing NanoBanana / Adobe Firefly for cinematic image generation, and I noticed an issue related to aspect ratios.Whenever I request an ultrawide 21:9 (2.39:1) format, Firefly always outputs the image in 16:9, even if I explicitly specify the exact aspect ratio or provide a 21:9 storyboard as a reference.I have tried:“strict 21:9” promptsspecifying exact pixel resolutions (e.g., 2560×1100, 3440×1440)uploading a 21:9 storyboard and asking Firefly to preserve the framecanvas expansion prompts“do not crop / do not convert to 16:9” instructionsIn every case, the model still generates an image in 16:9.My question is:Is Firefly currently unable to render true 21:9 ultrawide images due to model constraints, or is this behavior a bug?If it’s a limitation, is native 21:9 support planned for future updates?Ultrawide formats are essential for cinematic workflows, so any clarification would be greatly appreciated.Thank you!

"We can't display the generated image.You can edit and try again."despite pretty easy promptsclearly a bug