Bug Reports

ao subir uma imagem e descrever o vídeo desejado eu não obtenho nenhum resultado a não ser a mensagem de erro  abaixo:Não é possível carregarNão foi possível processar essa solicitação.Edite e tente novamente.no prompt foi carregada uma imagem com um pote de comida e o prompt usado é este: a imagem se aproxima lentamente e atrás do pote surgem ingredientes naturais: abóbora paulista, brocoles, batata inglesa, cenoura.após surgimento dos ingredientes naturais atrás do pote, entra en cena vindo das laterias, carne de peito de frango em um pequeno prato branco.   

I have been try to create a video where two cars crash into each other. The phisics are really bad on the crashes. cars merge into each other, ot just keep moving while crashing. I have spend all of my credits trying to create one video without any luck.  Attahed is one of the samples

Hola como va! Les cuento que no me muestra historial de generación  en firefly, se queda la pantalla en negro y no puedo usarlo!

No quiere animar renders

Photo isn't uploading 

I have run out of my 1000 credits, and FireFly has started generating very simple images that do not align with what I ask for. I have ordered a subscription (Standard One) with 2000 extra credits. They appeared in my account , but nothing has changed. Adobe still generates images that look simple, not following my instructions (I choose "ART," and it generates something based on stock images, I guess). No credits are being used. What is going on?

In the "buy Adobe Firefly Standard" and "buy Adobe Firefly Pro" sections of the Firefly web page, where is the monthly/annual choice, it says "Annulla" (that means "Cancel") instead of "Annuale" (that means "Annual")

Face Look totally deformed - Firely Video

I use my works on Firefly, but I can’t because they say I violated the User Policy

In the web interface firefly.. my account says i have 1000 credits but firfly is saying i used my 2 credits and to subscribe 

Bonjour,Dès que je souhaite utiliser firefly avec une vidéo pour traduire la langue, j'obtiens un message d'erreur comme quoi je n'ai pas accès à cette fonctionnalité et que je dois contacter mon administrateur... pourtant je viens de vérifier mon compte et les outils d'IA génératives font bien parties de mon compte et il me reste 25 crédits.Pourriez vous m'aider ?Merci

I have tried with all kinds of diferent images and I get the same result: "We can't process this prompt because the reference image doesn't meet our User Guidelines." I havent been able to generate not one video from an image and I own all the rights to the images used.

Bei Image to Video kann man bei der ersten Generation das Bildformat nicht einstellen. Es ist standart auf 16 zu 9 eingestellt. Erst nachdem man diesen standart gerendert hat, kann man auf 9 zu 16 umstellen.

Even though it's a safe prompt, it says "Cannot load." I have no idea what's wrong with the text below. A man in his 30s takes a step forward. He has sharp eyes and a bold face. Behind him is an iron door and a high wall, and in the distance the sun is just starting to rise. It's a full-body shot from the right in front. The sky is somewhat ominously cloudy.

quand charge ma vidéo sa me met charement impossible 

I am logged in as a professional creative cloud user and I've used firefly before without issue. My account has 3000 credits remaining and I'm unable to create a text to image. I'm NOT looking for a video at this time. I've cleared my cookies and cache, and restarted. I tried a different browser. Generation works fine in lightroom and in photoshop. My co-worker, also on a plan, is also unable to use it. Is there some sort of bug we can troublshoot that's rendering firefly inactive? I'm currently on Mac 15.3.1 (24D70), and am attempting to access the web version of Adobe Firefly via Chrome and Safari and neither is working.

All my favorites in Adobe Firefly are gone. Is there a way to get them back?

Hi,how come that my credit is low. And I barely used firefly? Almost to 0 used actually. Is this a bug? 

Why on earth won't it heed my request to design a logo with a WHITE BACKGROUND?! The designs are useless without a white background. There are no settings to set the background. 

Vu le prix, j'aimerai que cela fonctionne !

Boa tarde, comprei mais creditos no valor de R$ 124,00 no Adobe Firefly para ter o plano Adobe Firefly Pro, já que estou no plano básico que não me dá direito a fazer vídeos e pago o valor de 23 reais. O valor foi debitado no meu cartão no dia 13/03.  Gerei no máximo uns 12 ou 15 vídeos  e na semana seguinte, não só perdi meus filmes gerados, como perdi o direito ao plano que paguei e poderia gerar até 70 animações de 5 seg mês. Além disso, minha assinatura, continua como o plano básico de 23 reais. Quero ter acesso não só a minha biblioteca criada e perdida, mas também, aos créditos que paguei.Aguardo contado de vocês!

There is no way to go to my favorites on my PC

Clico para gerar as imagens e só da erro e pede para tentar novamente, mas nada acontece.

Hi, I'm trying for a long time to create 'image from text' of a a Jewish boy with the following:kippah (yamaka/ yarmulke) on his head, payes/peyot (the distinct curly sidelocks in front of his ears),and tzitzit strings. BUT firefly does not create it - WHY firefly does not know these common terms?What should I write to create this image?Thanks!

Not sure why but I tried to generate some images yesterday, I wasn't able to due to too much traffic being online. I refreshed the same page a couple times throught the hour as to not lose the last images I had ( which also wasn't showing up in the generative history). I figured I would come back a different time, today, and upon refresh about 300+ credits are missing as if It took them when i refreshed the page. I generally keep track of how much is there after I finish generating for the day completely. I got 1000 renewed on the 17th, yesterday was 700+, today it was about 380 from doing nothing. From february to march I was generating constantly and couldn't finish th 1000 credits so it's no way I'm at 360 right now having only used it one day since renewal...