Bug Reports

I can't open a new project in Adobe Character Animator and I can't import the character I created in Adobe Illustrator.

I am using Photoshop 2024 and Character Animator 2024. I am not able to open PSD in Character Animator 2024, I customized the puppet in Photoshop 2024 version. It is annoying. 

I cannot move on to the 2nd scene while animating. For example, in the 1st scene, the character needs to run, I record him running, and in the 2nd scene, he needs to walk slowly. I select the walking option from the settings. This time, the scene we recorded before starts walking slowly, how can I solve this?

Hi! I've made changes to gestures of a character in the timeline but when I export the file I still get the original gestures that I started with and exported? I've kept the same file name but deleted the old one before exporting to be extra sure I'm not opening the same file. Thanks!

Hello,I have a serious issue with character simulator.I've been using this software without issues for two years now but I recently had to reset my PC, thus I also had to reinstall character animator among other adobe apps I frequently use. However unlike photoshop, Illustrator and inDesign who work perfectly fine, character animator seems to be completely broken and neither a reinstall of the software, nor a download of an older version could fix this.Regarding the issue in question:When I start the Programm everything seems fine, but I am unable to start a new project. clicking on "new project" or using "ctrl+alt+n" does not lead to any response and if i try to open one of the example projects that the software provides, the interface is completely messed up as seen in the screenshot (don't wonder about the way too bright camera picture, thats another issue unrelated to this).Has anyone ever experienced this issue or any idea what could cause this?I really need to fix this as soon as

Bonjour,Le bouton Ps (Photoshop) depuis Character Animator ne fonctionne pas.Lorsque j'ouvre le fichier de la marionette avec Photoshop, je peux modifier ma marionette mais une fois revenue dans Ch jai un message d'erreur : "L'opération du fichier Photoshop a échoué. Raison: Because it is not a valid Photoshop document (-25090)".Comment déboguer?Merci

Hi all,I'm working on a project in both AE and Ch. I tried exporting from Ch via Media Encoder but it keeps failing. I confirmed that Media Encoder still works from AE. I saw that I had had two versions of Ch installed, so I uninstalled the old version and made sure that the versions of Ch and ME match. Now I don't get the error message to install Media Encoder but every attempt at a render, no matter the format, still fails.Out of desperation, I tried dragging and dropping the scene into AE to use it as a dynamic link even though I know that would cause a lag that isn't worth it, but even that isn't working, so I think the issue must be in Character Animator.Any help is appreciated!

Help. I keep getting an error and it wont even open the file so I could relink it. I've tried duplicating the project. Nothing.There is no way to even go into the file structure to try and fix this.It's a great app that needs a lot of work to be usable at a studio level. But any ideas how to fix this? Where is /ProjectItems/

hello !I use Adobe Character Animator's lip-syncing feature for my projects, and it has truly improved and reduced my workload , but I've noticed a little hiccup: the auto lip syncing feature doesn't quite get Arabic phonetics right.Arabic has its own unique sounds, and Character Animator's auto lip syncing isn't quite catching the Arabic vibe. It generates visemes that don't sound or look as they should. As a YouTuber, I'm really struggling with correcting the visemes. Don't get me wrong; I have no problem with correcting visemes, but the amount of correction I have to make is overwhelming! So, I'm kindly asking Adobe to think about enhancing this feature so that it works wth arabic too , This would be super helpful !! btw much love to the Adobe Character Animator team ❤️

Hello, I've been using character animator for a few years now and just came accross a new issue. I'm currently using version 24 on Windows 10 and as of today, while I have CH open, I can not use ANY of my cameras in other apps while the program is open. I have several cameras setup and have never had an issue using the other cameras while running CH. I'm thinking about going back down to version 23.6 to see if that fixes it but wanted to report this as it's very frustrating.

I have used an existing puppet as a basis for my character. When I resave in Adobe Illustrator, Character Animator updates, but with issues with the puppet (e.g., all of the mouths show at once).To be sure that I haven't accidentally changed something I oughtn't, I have recreated the issue:1. Start a new project, and use the free example puppet 'footy starter'.2. In Pro mode, select Edit>Edit Original3. In Illustrator, make a minor change like adding a shape, then save (CTRL-S). At this point, this message appears:Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?4. Alt-Tab to Character Animator,  wait, and the puppet updates with the added shape, but also with rigging issues.I am running Windows 11. Adobe Illustrator 28.0Adobe Character Animator 24.0 (Build 46)I have tried exporting a freshly downloaded version of the puppet, using File>Export>Puppet befor

Weird bug I’ve encountered recently. Previously when I added Leader/Follower to a puppet with a walk view (for things like dresses and coats) it worked beautifully.Recently, when I add it, there is a jump (on occasion) and the walk cycle didn’t seem to work as well. Doing a little digging I found that this happens when I add Leader/Follower. The puppet (in the Left or Right Quarter view) seems to be rotating around the head. Also, the walk cycle seems to be constantly cycling, rather than starting when the walk cycle is activated. This also adds to the jump. I’ve gotten around this by check boxing ‘Pin Feet When Standing’ in the walk behavior. However there is still that weird jump that isn’t working as well as before.

We cant open our project and get this error? can you please further advise? 

Please save the replay, if it contains audio, then there is no way to edit the replay, what is the reason? Is it a software bug.Details can be found in the video attachment Max52comic@163.com

I have the most up to date version of Character Animator, I am using a MacOS Ventura 13.2.1 (Up to Date). I have tried downloading Puppet files from OkSamurai and when attempting to open, Character Animator will begin launch and then crash with no error message and just display an Adobe Crash Report. I have also had a custom puppet made and when trying to open that file, it's the same issue. 

I am getting this error message when I try and rig a photoshop file. It is a puppet that has been rigged before but the rigging disappeared from the puppet and when I try to go to the rigging screen I get this message:error in Ch version 23.6x58The Photoshop file operation failed. Reason (-1)I can open the file without any problem in Photoshop itself. Does anyone have any idea what this means? I cannot find a reference to it anywhere.I am using version 23.6 Build 58 of Character Animator.I am working on a Mac mini M1 OS 13.5.2 with 16GB of memory

HelloSo I was using CA on Mac OS Monterey without any issue until this month.However, after updating to Ventura 13.6, I've been experiencing consistent crashes when trying to launch the software. Initially, it was somewhat functional for a few days, but it crashed again when I attempted to rig my character. I've submitted multiple crash reports using my email address, but as of now, I haven't received any responses.Anyone with the same issue ? Thank you

Hi We've been using Character Animator for many years at our motion graphics company, but only now started using the lip sync feature. I am noticing that whenever I have computed the lip sync "Visemes", that the UI slows down to an almost unusable point (when trying to zoom in or scroll horizontally). I think it has to do with the amount of "clips" the UI has to display, because when I just drag the Timeline panel smaller and the "Visemes" track is hidden, the UI works smooth (UI is sluggish in general) again.Another problem for us, is that we like to dynamically link the CH-Project in our AE Projects. But as soon as we're using Lip Sync, AE just freezes when trying to import the CH-Scene. Not a big deal, we just export PNG Sequences instead... but it'd be a nice to have. There's still a ton of things that could be improved, but overall I'm a fan of Character Animator 🙂

Hi,When i open a old AE file with the newest AE 23.6 version the dynamic link from Character animator is shifted to the left. so out of position from the puppet tool  I useds. and al gets over the place now. With AE version 23.4 there is no problem...

Hello! I'm new using Character Animator. I'm trying to create my own puppet using" Chloe" puppet from the puppets library. I could attach my head and move my hair, but now, every time I get back to the Record section, my puppet is jumping all ove rthe place. Any recomendation how to fix this problem? I'm a ttaching a video so you can see the problem. Thank you in advance.Here is the video: https://drive.google.com/file/d/1aPQIOA_q_3lj7wXwKm3Bbd7t1ZH_dyIu/view?usp=sharing 

Hello i just got a drawing tablet an i was thinking about animating but if i try to install and boot it its always missing some dlls likeCPUAnalytics.dllCPUAnalytics.dll (again)andToneMapEngine.dllbut if i try to create a new project it doesnt do anythingbut photoshop doesnt have any errorsand adobe animate has o errors but the character animator has 

I have been using character animator for years now and have consistently run into a problem with glitches when using dynamic link between adobe software's. Making me have to go into frame by frame cutting glitches out of the file! I was wondering if anyone has also run into this issue before and if there's anything I can do about it? its happens like 7 or 8 times in a span on a 2 minute clip! For whatever reason, it makes my character invisible or upside down for several frames.

I worked on Macbook, and I needed to switch to a desktop computer, so I uploaded all the files I used, also in the same folder structure to the Google Drive. When I downloaded and opened the project this message appeared:

All the components of my puppet are showing, but the puppet itself is not showing.  I can see the tags for the different parts, but not the image itself.  This only happens with this character, and the other characters from this show, but not characters from past shows.  This character (like all my characters) was made in Illustrator.  I'm using the .ai file for the puppet.  The file size is 4449 kb.   How do I fix this?  

Hey everyone,I've run into a snag with Adobe Character Animator that's got me stumped. I'm getting this internal error code: (457558034:248+18) attempt to index a nil value. Now, I can't even open the program. 😕😕Has anyone else encountered this issue? Any help would be much appreciated!Thanks in advance,Danny