Bug Reports

Hi,   I know since oct. 2023 we have translucency inside Painter. I try to do a simple heart shape here Two layers in vertical order. heart - fill layer with a black mask stamping a heart alpha. glass - fill layer with green as color and translucency 1. My issue is the green border I get. If the mask should do a good job here, but it doesnt notMy final goal is to export those map and apply them inside Arnold. They look wrong here and they also do inside Maya Arnold. I did create inside Photoshop a similar colo map and a transmission map and I look fine. Maybe the translucency is not fully good to use right now? Or is there something I do wrong here? 

I'm doing a new thread because following the steps in other threads gave no results and I'm at my wits end. Pen pressure stopped working randomly with no changes made to my settings or hardware on my part. - I did uninstall/reinstall both substance and huion drivers. - Pen pressure is working in other software like photoshop. Pen pressure is working in the pressure test window of the huion settings. This confirms it's a substance issue. - Windows ink is activated. Any help would be greatly appreciated. If I can't work reliably with substance i'm going to have to move to another painting package and I don't want to. 

I had recently gotten the 1 year student trial for 3D softwares and since then i can't open substance painter application, every time I do it runs for some seconds before blocking the app with a error pop up warning error code 205.I've been searching for some solutions and have already tried:loging out/in and restarting the computerreseting credentials (by both command prompt and windows creadential manager)reinstaling both creative cloud and substance painterdeactivate firewall   

Substance Painter is crashing for me when starting or reloading plugins. This seems to be the case due to appending another path to the "path" variable in the substance_painter_plugins module and then reloading the plugins. The variable is also appended to during a startup script, which might cause the start up crash.This seems to be an issue with Version 10.1.0, 10.0.1 is working, both on Windows 10. Sincerely,Benedikt

Hello I am trying to bake AO and Curvature again for the second time after I baked my initial maps from a zbrush high poly, I added some normal details and I was trying to bake my ao and curve again using the new normal map (generate from normal map option) but for some reason the details do not get applied at all, I un check the normal while i am trying to bake the ao and curve and also uncheck the seams, I transfered the new normal map to my baked maps sections, I think I am doing everything correctly but it not working anymore, I use to do it alot and always worked, now it does not anymore can some one help please? 

Normally don't have any issues with saving, but i'm working with a scene with a higher number of materials 50+ and every time auto-save fires or i manually save, my app will hang for ~20mins - have very fast SDD and no other programs open. Opening a smaller scene and is fine, file size is around 4Gb which isn't horrendously big...

我想使用交叉 UV 绘制将贴图添加到我的模型，但每当我创建新模型并选择它时，它都无法正确加载。我对这种软件还是新手，不知道怎么回事，但是没有cross-uv图对我的使用影响很大，错误码和模型文件如下，希望有人能帮我解决。

used Substance painter for some time and it worked perfectly on my rig and now Substance painter crashes and throws Bug report, tried clean install of Substance painter and clean install of Adobe and its softwares, installed different versions of Substance and soo far only 8.1.2 and below doesn't crashes how ever 8.1.3 to 10.0.1 crashes and Substance painter can't open my old projects giving out an Error "data is too recent for this version" so this is useless, tried clean install of my graphics driver, tried upgrading my graphics driver to the newest driver.any fixes?heres the log

I have attached a test cube with 2 meshes, one Cube_low the other Cube_high, when using Match by Mesh Name, nothing shows up in the log and i would like to know if its just me or a blender export being weirdThanks

First: All pervious installations worked fine on all systems up to versions: Designer 14.0.0, Painter 10.0.1 and Sampler 4.5.1. Now I created a new package with the updated Designer 14.0.1 and Painter 10.1.0. and the installation failed with a hint to have a look at PDApp.log. In this file I can see the line:[FATAL] |  | ASU | DeploymentManager | IPCInterface |  |  | 30848 | Operation failed 8 and errorCode 190And if I search for the error code 190 I found a hint that my system requirements are not sufficient any more.Since our systems did not change, I suppose there was a chang in requirements but I have no idea which one does not work.The only thing wich could be the reason is the windows version. We use Windows 21H2 whereas in the requirements I can readthat 22H2. Could this be the reason? As already mentioned, all previous versions worked fine.Log files are attached.

I am not able to drag and drop Smart Masks on my masked layers in Substance Painter,    

Hello,I often use paint masks on black masks to designate areas where I want to assign my materials.Yesterday, I worked on a file with a lot of materials, using black masks and paint masks to assign them.This morning, when I reopened my file, some paint masks had visually disappeared from the black masks, yet the areas in question were still correctly painted.The black masks appear visually empty, so they shouldn’t be painting any areas.When I delete the black masks, the material is applied normally to the entire object, which shows that something specific was being applied.Have you encountered this bug?Thank you in advance,Best regards.

When following the hello plugin example from here:https://helpx.adobe.com/substance-3d-painter-python/api/plugins/hello-plugin.html Updated to use PySide6: from PySide6 import QtWidgets import substance_painter.ui plugin_widgets = [] def start_plugin(): hello_widget = QtWidgets.QTextEdit() hello_widget.setText("Hello from python scripting!") hello_widget.setReadOnly(True) hello_widget.setWindowTitle("Hello Plugin") substance_painter.ui.add_dock_widget(hello_widget) plugin_widgets.append(hello_widget) def close_plugin(): for widget in plugin_widgets: substance_painter.ui.delete_ui_element(widget) plugin_widgets.clear() if __name__ == "__main__": start_plugin()  When the plugin is enabled a new dock widget is added as expected.  But when disabling the plugin, only the QTextEdit widget is removed. The outter dock widget is still present, just empty.  With the plugin diabled there is now an orphaned

 I've just tested that simple shape that have 128 points and it lagges.note that this bug suddenly appeared.what the solution could be ?

I don't know what's happened, but after the newest update this week, when I start Substance Painter, I get an error that it was not shut down properly and it crashes.  When I try to send a report, it can't send the report.  I finally came here to manually enter the report.  After I close that window, Substance Painter starts and seems to function normally.My system specs:Device name NatTwentyProcessor 13th Gen Intel(R) Core(TM) i7-13700HX 2.10 GHzInstalled RAM 64.0 GB (63.7 GB usable)Device ID E233D4A2-8A56-48E1-AB35-FBEA8CB4F92AProduct ID 00342-21104-14527-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch Pen supportEdition Windows 11 HomeVersion 23H2Installed on ‎2/‎22/‎2024OS build 22631.4169Experience Windows Feature Experience Pack 1000.22700.1034.0Manufacturer AcerPlease tell me there is no way that Substance Painter is too advanced for this computer I just bought approximately seven months ago because that would be absolutely ridiculous.

Hello, I tried to get the education version of substance painter but everytime i give in my e-mail it says "APO codes not available for this product". Is there any way to fix this?

Starting in Subtance Painter 10.1 suddenly it seems that the `'alg.mapexport.getPathsExportDocumentMaps` javascript command requires the `stackPaths` argument which has always been optional and is still depicted as optional in the documentation:   For example this fails:```pythonsubstance_painter.js.evaluate('alg.mapexport.getPathsExportDocumentMaps("export-preset-generator://viewport2d", "/path/to", "png")')``` Stack trace:```pythonRuntimeError: TypeError: Passing incompatible arguments to C++ functions from JavaScript is not allowed. At:C:\Program Files/Adobe/Adobe Substance 3D Painter/resources/python/modules\substance_painter\js.py(56): evaluate<string>(2): <module>``` But this works:```pythonsubstance_painter.js.evaluate('alg.mapexport.getPathsExportDocumentMaps("export-preset-generator://viewport2d", "/path/to", "png", [])')``` Even though the first command worked fine in Substance Painter 10.0 and below. --- For more details, s

hi. when opening substance painter i am immediately given this errori have tried quite literally everything that i can find in forums, youtube etchave deleted and redownloaded creative cloud, used the clean tool, updated c++ redistrobutables, logged iout and back in, deleted the app, restarted my computer and all of those at once. it is getting to the point where this is quite frankly a joke. a product so industry standard and expensive should not be prone to such issues. i have a deadline i need to meet tommorrow and am running out of options. help would be very appreciated 

hi,I have one texture set  5 UDIM  4k Res, substance has been super slow, i had to re-create my project and merge my layers , now new project is also very slow even though it has way less layers, Turning a layer on and off take 30 second, painting a brush takes 30 second to respond.*i don't have custome materials *No warning or error in my log*I have latest drivers*GPU:RTX 4090*CPU:Ryzen 9 7950X 16 core*Ram 64GB*NVME diskIdeally, i need to work in 4k.

Hi everyone, my system just upgrade to Win 11 and after that I am not able to open the software anymore, I've tried to search how to fix this problem on google but at the end nothing help, tried to reinstall for few times but nothing change, does anyone have any idea about this? Thank you so much for the help QAQ  

I'm having trouble launching Substance 3D Painter 2024 on Steam. I'm using Windows 11 with a GeForce GTX 1070, 64 GB of RAM, on an Alienware Aurora R7. Despite reinstalling, updating drivers, and checking Windows Firewall permissions, the program refuses to start. Any help would be greatly appreciated.

I am getting  Failed to decode error.    Photoshop opens them just fine  with Nvidia  plugin installed.    ps. probleem solved actually.  You need to save 8 bit RGBA and  16 bit gray   , not 16bit RGBA.   It's not great although  since I'd prefer to pack gray channels  into  one 16 bit  RGBA .   But looks like only Designer and Photoshop read them back.

The issue is that it seems like whenever I export the textures from substance painter the textures within the bullet hole seems to appear outside of the impact zone. Why is this happening? I would have to go back and redo the layer.