Bug Reports

I am using LrC on Mac (v12.3). When viewing images in LrMobile on my iOS devices (both iPhone and iPad), many of my images display "Waiting for settings". This has been reported elsewhere in these discussions. It was asserted recently that the April 2023 software update fixed the problem. It has not, or at least not for me. All my devices are running the latest OSes and latest Lr apps.   Help would be appreciated.

This bug is driving me crazy. Upgraded to the newest lightroom today (from 8.4) expecting this would be fixed by now. I'm doing a lot of product photography, sometimes retouching in lightroom isn't enough so I switch to editing the original JPEG file. When saving the image and returning to lightroom the aspet ratio of the image is all wrong and all the edits are upside down (I would like to keep the lightroom edits). This only happens with portrait photos, not landscape. I have deleted my user profile settings in Photoshop as suggested somewhere, tried the "Automatically write changes to XMP" but nothing is working. Please help..   on a Mac, Monterey 12.6.1, Lightroom 12.3, Photoshop 24.5   Video of the workflow: https://www.dropbox.com/s/mll45wxvhj0lx7n/Aspect%20ration%20rotation%20bug.mov?dl=0  

Basically when I use Edit in Photoshop 2021 I get scaling issues like this - i.e. the mouse pointer appears in one place but affects the image in another. So when I try and draw around the eye on the right the effect is as above. If I export the image to the desktop and open manually in Photoshop this doesn't happen - only when exporting from Lightroon Classic. Both Lightroom and Photoshop individually work fine on different monitors at different resolution, but like most people, I like to use the Edit in Photoshop function as it is a fundamental part of my workflow. I thought to start with this was a Photoshop problem but now I am not sure. I have tried uninstalling and reinstalling without plugins but nothing has changed. I've even tried reinstalling the OS. You can read the full thread here under the Photoshop section. https://community.adobe.com/t5/photoshop-ecosystem-discussions/scaling-issue-in-photoshop-2021-v22-5-1-but-only-when-editing-from-lightroom-classic/m-p/12459284&nbsp

The Book module doesn't correctly use a fallback font for a character not supported by the current font. The workaround is to selected the text in the field, change to another font that supports the character, then change back to the original font.    To reproduce:   1. In the Book module, click in a page-text field and set the font in the Type panel to Myriad Pro.   2. Copy this text: Boǧgazkale   3. Paste the text into the field and observe the ǧ is displayed with the last-resort box:   4. Select all the text in the field and change the font in the Type panel to Helvetica, and observe the ǧ is properly displayed:   5. Change the font back to Myriad Pro and observe that the ǧ is now correctly displayed using a fallback font:   Tested on LR 12.3 / Mac OS 13.4 and Windows 11.    

When I click on the cloud icon in the upper right hand of LR Classic it says it is synching 1,759 photos.  If i click on the gear icon and go to the sync dialog it says it is syncing 25 photos.  It's been saying this for many weeks. I can't figure out what photos it's syncing (or not) and what is going on...?  

I have over 60,000 images on an external hard drive.  Today when I opened Lightroom and tried to navigate to a recent image using the Navigator Panel, the folders and subfolders are all showing the numbers of photos inside the folder, but when I click on a subfolder it says "No photos in the selected Folder".  When I check the Finder they are there.  If I go to the highest level of parent folder on that external drive all 60,000 images are showing at that level and I can scroll through them.  But when I drill down to any lower level that the very highest, they are not there.  I have not done any moving of files or folders in the last several months and up until today everything was working fine.  I have not installed any new plugins or done anything out of the ordinary with Lightroom recently.  Any idea why this is happening and more importantly how I can fix it?  I've included a couple of screenshots to show what I'm talking about.

Hi there!The subject says it all. After I soft proof an image for printing I can't usw the before/after shortcut anymore. It seems like the "before version" is just gone. That's super annoying.  I  uncheck soft proofing, hit the shortcut and nothing happens. If I don't soft prrof lightroom would show me the before image with zero changed values. That's what I need.  Please help or fix this.    Thanks!    

Again, the shortcuts for German language translation and keyboards is broken.  Examples for develop module (references taken from Adobe's documentation at https://helpx.adobe.com/de/lightroom-classic/help/keyboard-shortcuts.html) : Cycle through base settings: . / , -> these are mapped to increase/decrease picture rating Brush size: ö / # -> # increases current slide in base settings; ö seems to do nothing Anything using [ / ] -> this doesn't work on German keyboards; no exceptions!  This list continues endlessly.  @Adobe: Can you please finally implement QA for all languages you deliver your product for?  Cross post from https://community.adobe.com/t5/lightroom-classic/keyboard-shortcuts-for-german-broken-in-lightroom-c...

Hi,   LRC 12.2.1 is not starting anymore, just launches as a background process using significant amounts of RAM and CPU, but the visible window never shows up.    I have already: - Tried the alt-shift-click thingie. - Tried logging out and in from CC. - Wiping all data files from the computer and letting LRC create a fresh Lightroom folder and catalog file (sometimes it does that, sometimes it hangs before the folder is created).  - Wiping all Adobe products with the cleaner tool and reinstalling just LRC. - I have even formatted and reisntalled the computer (becuase it was a good time to do that anyway).   But LRC still fails. What to do next?   Edition Windows 10 ProVersion 22H2Installed on ‎17.‎03.‎2023OS build 19045.2728Experience Windows Feature Experience Pack 120.2212.4190.0  

In my editing I am always doing the following:   I have the crop overlay open. I make any last minute adjustments and crop the image. Without closing the crop overlay I hit "5" signifying the photo is ready for delivery. The photo disappears and the next one comes up ready to do the same again. This is a fast way to finish up an edit.   The problem is that for the past couple of versions of Lightroom Classic, when I hit '5' the next photo does not come up. It used to happen rarely, but now it happens more or less every time. The only way to get the photos to show again is to click on another one in the filmstrip. Even going to 'Library' and back to 'Develop' does not show the next image.   Please see this screen recording so you can see what I mean.   This is incredibly frustrating for a guy that delivers 100s of images at a time, it's really slowing me down. Can anyone suggest anything to try? Thanks.

The View > Sort > Last Comment Time is incorrectly greyed out for a synced collection, though I'm able to select Sort: Last Comment Time in the bottom tool bar.  (LR CC 2015.7 / OS X 10.11.5.)Screenshot showing View > Sort > Last Comment TIme incorrectly greyed out:Screenshots showing the tool bar's Sort: Last Comment Time working:

LR 12.3 won't install on Windows 11 ARM, even though LR 12.2.1, 12.1, and 12.0 install without issue.  Creative Cloud produces the error: The detailed steps at Learn more don't fix the problem.   I've tried:   - Running the Creative Cloud Cleaner tool to remove all Creative Cloud apps and files.   - Installing in a different, newly created account.   - Installing in a virgin Windows 11 ARM installation.   - Installing while connected via three different ISPs, separated by 200 miles, increasing the likelihood this isn't a CDN problem.   Without a running Windows LR 12.3, I'm unable to debug my plugins or help Windows users.  

Hi, after a roll back on mac os Monterey to keep the tethering possibilites unvailable on Ventura, Lightroom 12.2 crashes as soon as i ask to tether and restart under Rosetta. Help please

Good day. I ran across this issue yesterday, 6 Nov, and I'm not sure who (Adobe, Apple, Epson) is responsible for t/s and fix- it is frustrating. Simple to explain - fixing is another issure entirely.   I'm using a 16" 2019, Intel MacBook Pro w/32Gb Ram. I upgraded to MacOS Ventura and Lightroom Classic v12.0.1.  Going into Print Module and trying to select Page Set Up crashes Lightroom. I tried restarting the computer, resetting LR Preferences and turning off GPU Acceleration to no avail. Do the LR Print Module, Page Set Up and Printer Settings, pull their input from the printer manufacturer drivers? Again, I'm not sure who is responsible or even how to go about troubleshooting/fixing. Any help/advise would be appreciated. Thanks in advance.I have two projects for customers in work - I should have known better than to upgrade this soon.    

My Lightroom Classic auto-updated this week and I discovered that the Auto Advance option no longer works when applying keywords. (It still works for flagging--I didn't try color labels or anything else.) I am in Library mode, Loupe view.  My workflow is to chose "None" as the Keyword (in Grid view), switch to Loupe view, and then press Ctrl+K to add the keywords. It has always auto-advanced to the next photo after I press enter, with the Keyword field active and ready for me to enter the new set of keywords for the next photo. I tag sports action photos with the player names and I have been doing this for years, so I discovered this bug as soon as I loaded photos from this week's games and tried to tag them. I did check to ensure that Auto Advance is selected under the Photo menu. (It was off when I checked, but even after enabling it, there was no change.)  I reverted back to version 12.1 and it works now, so this Auto Advance on Keywording functionality seems to have been

When starting Tethering capture with camera disconnected, Tether dialog opens, and I can slick Start Capture, but camera is not detected. If I start Tether Capture with camera connected, LrC tells me I have to relaunch in Rosetta mode. When I then start Tether Capture, camera is detected, and I can take pictures LrC randomly terminates at any time. When I switch to Live view, I can also take pictures.  When I close Live view, LrC starts detecting camera, and camera is not detected. A few crash reports are sent I first tried this in Ventura 13.0.1, then upgraded to 13.2.1, but results were the same.

When I attempt to email a photo using Lightroom Classic on my mac I get a crashes every time.  It occurs when I type the to address it crashes when I get to about the 9th character in the address.  So far I have been on the phone with adobe and they gave up after trying it in a new user account and it functioned correctly.  I have uninstalled lightroom, deleted all the preferences I can find, and reinstalled it but the issue remains.  Both macOS and LRc are fully updated.  Has anyone else had this issue come up and found a solution?

Hi,   Every time I am about to quit Lightroom, I stare irritated at the screen. Someone has decided to translate ”quit” into the Swedish word ”avbryta”. It should be ”avsluta”.   I attach the quit dialogue that probably explains it. The Swedish word ”avbryta” is the English word ”cancel”

When I export an image with a watermark via Lr Export, if I set range right for the lines of text, it only allows me to range left, even when checking the paragraph setting!!!!   I have uninstalled the App, rebooted and installed the App and opened via the prompt Open.   Is this a clitch????   Thanks Steve

I encountered with an issue with Guided Upright.   When I try to straighten up things for DNG file it doesn't work. I have this issue on both Mac and Windows. The DNG file is a raw file from Leica M10-R See the video below. I forgot to click Update in video, but it doesn't do anything.    

I use LR Classic 12.2 on Windows 11. I shoot photos with an iPhone 13 Pro Max using the native iPhone camera app. I sync photos from the iPhone to the Adobe Cloud using LR Mobile app on the phone, then sync down from the Adobe Cloud to Classic on the desktop computer. Today with 3 days of photo that needed to be synced to Classic, the Sync process quit working. I did everything I could think of including Rebuild Sync Data, manually delete today's photos from the Cloud, resync, reboot computer and LR many times, but nothing helped. I then rolled back to Classic 12.1 and the sync problem went away. I reinstalled Classic 12.2 to confirm and the sync problem returned.What happens in Classic 12.2 when trying to sync is this. After turning on sync by clicking on the cloud icon, the number of photos to be synced briefly appears then goes away. The folder where the synced photos are to be stored is created but shows 0 photos in the folder which never changes. In Prefs > Lightroom Sync >

SUMMARY, AN ATTEMPT TO DESCRIBE MY PROBLEM IN ONLY A FEW SENTENCES The “Previous” button is meant to copy all kinds of properties from one source picture to a target picture. Up to version 10.1 it did not copy the crop factor when source and target were labeled “Original”. Unfortunately, in version 11 it is the aspect ratio copied from source to target, leaving the source on “Original” and the target on “Custom”. In my humble opinion the property “Original” should be copied, not the aspect ratio.   SOME HISTORY It was probably in February 2021 that Adobe updated Lightroom Classic (“LrC”) from version 10.1.1 to 10.2. Unfortunately, in version 10.2 a bug appeared in the crop tool. When the properties from one “source” picture were copied to one or several “target” pictures, using the buttons “Synchronization” or “Previous”, the “Crop properties” were scrambled.In February I visited Adobe's discussion panels without finding a proper answer. Then I discussed the bug with Adobe agents

When there's a batch of recently imported photos that I start adding keywords to, the "None" option doesn't appear in the Library Filter bar's Metadata browser Keyword column until you restart the app. This bug has gone on for some time, and it's a pretty big annoyance as someone who uses Keywords a lot.   [See this screen recording for steps to reproduce the bug in LR 10.1.1 / Mac OS 10.15.7: https://www.dropbox.com/s/e4l1yiqirv85zss/metadata-keywords-column-none.2021.01.22.mov?dl=0 -JRE]    

You can't clear a caption in a JPEG exported from a master that was imported with a pre-existing caption (e.g. from an annoying Olympus camera).   Even after clearing the caption in the Metadata panel, the exported JPEG will still contain the pre-existing caption.    For JPEG masters, the workaround is to do Metadata > Save Metadata To File after clearing the caption, but this doesn't work for raws.  For raws, you must set the caption to a non-blank value, e.g. "-".   This bug was reported at least as far back as LR 3, and it continues to annoy users with Olympus cameras.  (Up until recently, Olympus insisted on setting EXIF:ImageDescription to "OLYMPUS DIGITAL CAMERA".)   See here for recent complaints: https://community.adobe.com/t5/lightroom-classic/lightroom-cc-fills-in-description-field-on-export/m-p/11987182#M229579    To reproduce:   1. Download an Olympus raw and JPEG from here: https://www.dpreview.com/sample-galleries/

Just updated to Lightroom 11.01 tonight, on a brand new MacBook Pro 14" M1 Pro with 32GB of memory and 10 cores.   There are several bugs. - BUG - The popup, for the completion of the import process (Smart Previews Created), does not pop-up onto the top of the main screen. It's like it's behnd the screen and not visible. I had to reduce the window size from Full-Screen to the smaller size before the pop-up became visible. Before I did this everywhere I clicked on the screen and the computer beeped, unhelpfully. - BUG - Mask Panel does not pop out to show that you have created a mask and allow you to add a mask for the first time. - BUG - When I hit the Mask Icon on the develop menu (the round shaped patch like thing all the way to the right.) to create a second mask after having already created a mask, the Mask Menu with it's various chocies about what kind of mask to create also does not show up. So you cant create one except by using a short-cut key.   After screw