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Jqqerry
Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76649 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

< I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

    538 replies

    Show previous replies
    C
    Casey Young
    Participant
    February 5, 2024

    This little procedure from Diodor fixed the problem for me... for now.

      C
      Casey Young
      Participant
      February 5, 2024

      This little procedure seemed to fix the problem for me. 

        L
        Lestart
        Participant
        January 30, 2024

        Thanks, this really solved the problem, I have version 25.2.0

          chrisell99
          chrisell99
          Known Participant
          January 28, 2024

          I would tend to agree with @Jqqerry on this one. I mentioned a couple of posts ago that I did a new install on a fresh out of the box Dell laptop and the problem manifested immediately.  

            Jqqerry
            JqqerryAuthor
            Inspiring
            January 28, 2024

            When I first reported on this issue, I reported that it didn't seem to be a hardware or setup issue for each user.

            Since it was reproduced immediately on the PC where the OS was newly installed, bugs were already included from the installation file distributed by Adobe.

            And the act of resetting the pref works sometimes and sometimes it doesn't.

             

            What's clear is that something is already going wrong from the "installation process."...

              O
              Oliver34572615yts9
              Participant
              January 27, 2024

              I just updated to the new version of PS, and started experiencing the problem.

               

              This solved the issue for me:

              Because of the incompatibility between the former PS (+LR) versions and Windows ink, I used the "PSUserConfig -> UseSystemStylus 0" solution and turned Windows ink off.

               

              Now, I removed the PSUserConfig and turned Windows ink back on.

              By short testing, it seems it is working now correctly.

              (Sliders and everything else in PS and LR are also seem to be working)

                D
                DiodorS
                Inspiring
                January 27, 2024

                @chrisell99 Wow, this is huge. I wasn't brave enough to try to reintroduce the stickiness issue, just in case it wouldn't go away that easily next time.

                 

                  CJButler
                  Community Manager
                  CJButlerCommunity Manager
                  Community Manager
                  January 27, 2024

                  Thanks @chrisell99 , I picked them up. I'll have someone take a look. 

                    chrisell99
                    chrisell99
                    Known Participant
                    January 27, 2024

                    Super weird - this actually worked. 

                    @CJButler I followed the steps @DiodorS outlined but kept copies of my prefs files along the way. I've put a zip file on my shared OneDrive with two prefs files that I can use to repeatedly induce the sticky problem, and cure it. If you use my "prefs good" file, the sticky problem goes away. If you use my "prefs sticky" file, it comes back. I figured this might be of use to you to try to find a difference between these two files that might be the thing that is causing the problem. The OneDrive file is here: PSPrefsForCJButler.zip  Hope this helps as it's the first time I've had a concrete works / doesn't work situation, in this case simply by swapping prefs files.

                      infinityphotorob
                      infinityphotorob
                      Known Participant
                      January 27, 2024

                      This might have fixed it for me.  It took 2 photoshop restarts but even flick panning is working.  Zooming and panning appear to function and my brush pressure is working too.  Another thing I did was delete all of the old Photoshop files under Roaming>Adobe .  I had 5 old ones hanging out.

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